Bank of America – Credit card

on 2-17-24 on about 1730 est time I called in to report my credit card as lost or stolen #[protected].. the service I got was terrible. From a total of five calls being placed on hold for two hours,speaking to several employees and supervisors from several different states, to include fraud and online services. To spending a total of 4 hours and nothing resolved.I was told by Cyle and Maria in fraud that they had no record of the updates to my acct phone numbers that I had given to agents earlier and that it was after hours they could not verify my new number that I had given earlier the previous day.No notes from previous 3 hours on the phone.I was told the mobile app was down around 8pm and to call back in an hour, I called back 3 hrs later and it was still down.I was asked a security question about a car I never owned but belonged to my wife before we got divorced, I was told they could not send me an email verification because it was after hrs by maria #vvvly, who told me she had no notes from cyle, who promised that my card was locked and would not be able to be used.When I asked him to send a confirmation or email to verify he said he could not. When I asked maria if she saw any notes from cyle she informed me no. Then she promised me that she would make sure it was locked but I had to go into a B/A