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Bank of America
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Bank of America Complaints 1565

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L
11:59 pm EST

Bank of America Closed/freeze edd boa

Had a freeze on my EDD account until I was able to verify my identity.! Along with I had my account frozen for boa since I needed to get verified first.! That was understandable and as well I was a victim of fraud so prior to the freeze I had funds in my account and was waiting on the claim that I filed so I was dammed. From my previous money and my pay check till I was verified now that I had been verified and the hold and freeze been lifted out off of my account EDD suggested giving it 24 hours and boa will be back to normal and I had certified for my weeks and been paid, but boa still insists and says they have not received anything and EDD says we can't do anything on our end the hold been lifted and it had and it does show it's paid and I was able to certify, but boa still have a hold and this is pathetic and I can't get help with them when they direct my call to ed's when EDD can't help me and it's all on boa end.! And where is my payment and my
Previous fraudulent charges. I have no money! And I'm close to taking this to the next level and taking legal actions against boa!

Desired outcome: Please urgent resolve

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5:00 pm EST

Bank of America U guys closed my account without giving me notice

im so not happy with bank of america for closing my account on jan 13, 2021 wen i had money in account they have this bad policy of charging ppl overdraft fee nd let scam happened on my account multiple times nd wen i asked for refund they went nd said not to me nd gave the scammer money pathetic service than i went to get money out of mu account complaint was filed been months now no one got back nd apologized the cashier laughed at my last name nd rude as hell supervisor was watching didnt bother to apologize than tried to fake charge me $20 for sumthing they print for me than after months gave me money nd now instead of sending apology they closed my account witout notice wen i had money in my account now they r telling me u r overdraft $9 i been trying to put money iny account since the 8 jan 8, 2021 how they closed my account on 13 nd telling me today jan 20, 2021 my account is closed they dnt have to give me explanation [censored] i been with bank of america for 10 years since 2011 nd so much scam happened bank of america ripped me off bad policies bad attitude bad agents i so want to sue them

Desired outcome: apology nd i want they to reimbursement me for their treating me wrong

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5:25 pm EST
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On wednesday january 13, 2021 I went to my local bank of america located @ 7407 ne highway 99 vancouver, washington 98665 I went in and deposited a insurance check that I get every two weeks and have deposited many times in the past, except the last time I made the deposit, I question the hold time with the teller and she got the manager who basically just...

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7:03 pm EST

Bank of America Credit card

I have reward points to collect and every time I go to collect my rewards it kicks out my phone after waiting 25 minutes of so. I've tried this over 5 times with no success. I tried to go online with no luck. The website doesn't recognize my account number or social security number. I make all my payments on time in full each month with no balance after each payment.

Desired outcome: To talk to a representative about collect earned rewards

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4:47 pm EST

Bank of America Unsatisfactory and rude service.

Customer service phone call through the regular [protected] was told that the answer could be given through the "closed" department. That customer service representative TRAVIS was rude, unprofessional, and not willing to help direct me to the correct area for assistance. [protected].
Was trying to find out if my stimulus that was put into a closed account could be traced to see if it was rejected.

Desired outcome: Written apology.

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3:24 pm EST

Bank of America Customer service not returning calls

I did not receive my monthly statement. I called on Jan. 7, 8 and twice on Jan. 11, and again on today, Jan. 12. Each time called I was told my call will be in line for an auto-call-back when an associate is available. It has now become a problem which possibly means having to pay a late charge. Be this intentional or not, I feel this is poor "customer service". I would appreciate some feedback concerning this situation. Thank you.

Desired outcome: I do not feel that under the circumstance that I should be penalized because customer service won’t return any calls. I would appreciate any feedback concerning this problem.

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6:31 am EST

Bank of America Closed my accounts

I am an American citizen born in 1956. I worked for Bank of America for 26 years and retired in 2014 to take a job in Ghana for an NGO teaching technology. My US based BofA account enabled me to make payments in support of property owned in California and to move money from my 401k, receive IRS refunds, maintain a VISA ATM Card to be used here in Ghana, purchase gifts on-line for my grandchildren, set up recurring payments through PayPal, etc.

On Dec 31st, without any warning or explanation, both my DDA accounts were closed and my card blocked. I called my Preferred Banking Customer number (yes, I was a preferred customer) and they could not help me. I was shuffled around between Claims and Risk/Closures for 3 days being told the same thing over and over (it was a business decision, you signed something that says we can do this) until I was told they would be closed irrevocably on the 5th and that I would NEVER be able to open an account with BofA again (that is what she said, but I believe it's 5 years). There was nothing left do. They said they would send the balance in a cashier's check and a letter to the address on file (which is my brother's house in California). I will not be able to access that money here.

I pleaded with them that I cannot travel due to Covid as I am a 64 year old man with COPD. The risk is too great! Especially to California, but I was met with cold ambivalence. I was never allowed to talk to anyone that actually knew why they were closed or could stop the closures.

So now .. I have lost my lifeline to my holdings in the US. After working most of my professional career for this institution they have turned their back on me and made my life a living hell. I do not know what I am supposed to do. I only hope they have not made it so I cannot open a bank account with anyone through Chex Systems so when it is safe to travel I can go to the US and reestablish .

How is possible that a company that has America in it's name can do something so completely undemocratic. A.P Giannini built this bank by giving a hand to help up the people suffering after the great SF Earthquake and fire in 1906.

Shame on the current management to allow this to happen this pandemic.

Desired outcome: Reopen my accounts and reestablish my good relationship

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12:56 pm EDT

Bank of America Edd debit card

I filed a claim In regards to some unauthorized charges on my account and u haven't heard a word from them since that day 3and a half months ago!

Desired outcome: My money

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5:52 pm EST

Bank of America Closed my account without any notification

I opened an Advantage Plus Checking Account on January 1st 2021 with the bonus offer to get $100 with 2 direct deposits of $250 or more within the first 90 days. Passed the 5 identity questions that were presented to me to prevent fraud. Application was approved and my account was opened.

My first direct deposit came on January 6th. Transaction didn't yet post to the account. Great. Maybe it needed more time I'm thinking.

January 7th comes around, I go to log into my account on my desktop to see if the deposit posted, and I suddenly can't get in. Then I try on the BoA app with my fingerprint verification. Nothing. Doesn't even tell me that it failed login. It just goes back to the login screen with blank fields and makes me try again. I try again. It tells me that my account has been locked!

So now I'm getting worried. I call the BoA customer service line and explain my situation. They ask me for verification questions. Ok. No problem. The guy tells me that my account "has problems" and that it "didn't pass the identity verification." It was now in the process of being closed and the only way to stop it is to travel almost an hour to the nearest branch. That wasn't an option for me. No notification of this before calling their customer service line.

I then tell him that I had money deposited into the account from my job. He said that I would get a check for it in 7 business days. Not acceptable since no notification WHATSOEVER was given that my account was being closed. He transfers me to the ACH department and I get disconnected.

I call back and a 2nd rep picks up. Asks me a verification question but then tells me that she can't verify because of something wrong on her end. She tells me to call back in 45 minutes. DEFINITELY NOT ACCEPTABLE AND NOW THERE'S RED FLAGS! Again I ask why was I not notified? She says she has no idea, I'm not satisfied by that answer, and I tell her I'll call back.

I call back instantly after we finish speaking and speak to a 3rd person. She tells me that the first person I spoke to was correct in saying that my account was closed for "fraud protection" due to a rise in fraudulent accounts being opened. Mine wasn't fraudulent. I ask her why I wasn't notified. She has no idea.

Basically, Bank of America now has my money that was direct deposited from my job and I don't have access to my funds. I have to wait 7 business days AT LEAST to get a cashiers check from them. If the check doesn't arrive by the 31st, I will be unable to pay my rent.

If it doesn't arrive by next month, I will sue them. This business is shady. A good bank will never just close your account out of the blue without any notification.

Desired outcome: I want my $371.44 sent back to me immediately without delay.

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12:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America Arbitrarily canceled my cc with a negative balance

Bank of America canceled my card by mail, I was shocked. I've had this card for years and I have never been late on a payment. I overpaid a bill by $100 but I figured I would use it soon so that would be ok.

I am shocked, I have honestly never missed a payment. I had previously used the card for a balance transfer and was about to start spending on it again. The frustration is there is no online chat or any way to really talk to BOA unless you call during their hours. They also took all my information offline, so immediately all statement records were inaccessible. Luckily I was able to go into my bill pay and there was one link that I could click on to take the attached screenshot proving the account had a negative balance.

Over five years with this card and never a missed payment. In the middle of a pandemic, this is a double insult.

Desired outcome: I want my $100 back

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Resolved

This complaint was mitigated to some extent. Once my account was arbitrarily canceled, BOA took all my account information off the website. So they did offer a payment back to me when the account was canceled only I didn't know because I couldn't access my account. After waiting over 30 min to speak to a person, and wading through robotic prompts I did get my money back.

In the meantime, I might add they cut my credit on my other card down to 200 from over 4, 000. Ironically in the process of finally getting through to someone, I was stuck with the automated person who waived my $1.50 finance charge, which I had just paid today. So I will end up in the same situation. They can keep the $1.50, I'm canceling my other card and they will never see banking from me again.

I think this is an obvious situation where some AI bot took a look at my credit score, which is actually a decent score, but due to the pandemic they raised their standard and dumped a bunch of customers. It's really disgusting how this is allowed to happen. If I was constantly late on payments I would understand but this is absurd. If that was the only credit I had I would have been screwed.

I'm sticking with my credit union from now on. Better rates, personal service, and I won't be blindsided.

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2:35 pm EST

Bank of America edd debit card money taking from my card and they are ignoring my claim

my edd debit card has had four 1000 dollar with drawls four straight days in a row from different areas up in los angelas area when I contacted b of America about the money taken out they said it is a fraud activity they opened me a claim and promised id be payed back on oct 10 2020 since I opened the claim I have not received nothing from them they wont tal;k to me I sit on hold for 3 hours at and then I get hung up on or told that they don't have a claim for me in there computer then they sent me a new card so I can use my money that is deposited on the card weekly from edd but as of last week they now have froze that card left me unable to get any money of the remainder balance still on there and deposits edd gives me of my money I cant touch they froze my acc and told me to prove my identity now I have done so now edd or b of America havnt even gotten back to me about my identity or unfrozen my debit card I have no money im living in my car

because of them I have lost my apt and almost my car please help

Desired outcome: would like to be able to unfreeze my debit card and have access to my money and would like my 4000 paid back to me as promised 4 months ago

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7:24 pm EST

Bank of America Poor service and rude employee

I have had a banking account with BOA for many years. Checking, savings and credit card. For several years I had a automatic deduction for a small insurance policy. I recently cancelled that policy and requested that my automatic deduction be stopped. The insurance company continued to deduct that payment. I went to the BOA branch on Meredith Ave. in Urbandale Iowa. I was told that I can not manage my own account, I can not cancel that payment, that I MUST deal only with the insurance company. I was further told that the insurance company could continue to take money from my account and there was nothing I could do about it, unless the insurance company agreed to stop those automatic raids on my account.

Desired outcome: stop the automatic monthly raids on my checking account

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2:48 pm EST
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Bank of America Small business department

Complaint against
Bank of America Small Business Department

Attempted to dispute and/or stop payment on some small wrongful charges on my Business credit card today. Lengthy phone time over an hour, 3 transfers on hold, 3 different Reps with each demanding I provide over and over again basic information multiple texts for security codes ...on and on and on in the rabbit hole...ludicrous!
Business Reps rude and couldnt care less...cancelled my card instead of stop payments, not providing any clear information, informed me the Business credit card banking matters could not be done on line, informed me there will be NO reference to the call anywhere ? Refused to provide a ticket number ?

So if the Business department doesn't do what they are suppose to do guess what Ill have to call back hours of time holds and again verbal conversations about money and credit cards without any references, no confirmation, and no online options available.

Seriously Business transactions ...no reference, cant complete any tasks on line in this day of age Asking Business people to call be on hold for an hour and then not provide any confirmation of the transactions...Really ?

What is happening to the money ?

Bank of America Business Department lost my Debit card and lost $ 300 not alot of money but they could care less and have no intention of a resolve,
no efforts to even try to find out what happened ?

Is our business money really safe with this Bank of America Business Department ?

If the small Business department is refusing transparency about money, banking, and business usually there is a reason WHY ?

Something doesnt seem right here...does it ?

Why in this day in age with why is it that BOA Business clients with Business accounts cannot do online banking How could verbal phone calls without documentation be safe for your money. How can you monitor that transactions of money are accurate. In my case Debit cards and Debit account amounts just go missing, credit card adjustment cant be proven...mmmmmmmmmm

Im surprise that BOA Small Business Department doesnt recognize that their department without checks balances confirmation and transparency will be headed for federal problems.

How is it that Bank of America has aloud such high risk banking practice.
Is it even legal some of it ?
There must be requirements federal requirement of BPOA Small Business Department.
Is this department in compliance with federal regulations ?
Doesnt look good to me based on my aweful aweful experience with BOA Small Business Department.
Beware and protect your money.
This does not seem like safe banking situation for the small business owner

Interesting

There is no place to send an e-mail for resolve or remedy ?

If bank of America loses your money like they lost mine, makes mistakes in your credit card ...Oh well just plan you will have to prove it.

As they say Follow the money.

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M
4:56 am EST

Bank of America By accident froze my account

So I was told by the operator on Dec 28 2020 that the bank of america by accident froze my account?
Is the bank of america retaliating because if my complain of $1000 dollars?
I did not authorize anyone else to use my card in any way.
I am notifying you of the above unauthorized transactions
ÚRegulation E, 15 U.S.C. § 1693 et seq., 12 C.F.R. § 205.6, 205.1 investigate any unauthorized transactions.
Restore any funds withdrawn from my account without my authorization.

Desired outcome: Nothing personal against the bank of america but it's kinda obvious something is going on. I guess this solves the $100 evidence

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tammi tiorado
escondido, US
Jan 03, 2021 2:45 pm EST

yes bank of America has stolen 4000 dollars from me and said it would be back in my acc in ten days due to fraud but since then have not heard from them they lie to me when I call the number on back of card tell me I have no claim filed in the comp then tell me I have a claim but I need to speak to someone else and they hang up onm me edd says its b of a fault b of a say its edd fault now they don't answer or I cant get a hold of anyone I made a complaint and since then they have froze my new debit card taken away my weekly benefits from edd and they tell me to verify idenitity in which I have and they havnt un locked my card they wont tell me anything and im withoiut my money that I hads still left on the card im out my weekly benefit amount and im out the 4000 that they took out of my account months ago that they say was fraud which I don't believe that for one min I thiunk edd and the bank arte up to some shady things andf now im contacting the local news station to put my story out there and goin to find out what legal way I can sue them for thius mess they have put me through lost my apt about toi lose my car and didn't have a xmas because of them jerks anyone else having the same problem please let me know so we can get together and try to get our money owed once and for all thanks

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11:08 pm EST

Bank of America Bank of America closed my account and wouldn’t tell me why and I still haven’t received my money from my account 4 months later!

I had three different accounts with Bank of America, I had never had any problems with them. They decided to close my account with no notice. Then when I would call in they first kept telling me I'd get my cashiers check with the balance in my accounts. Then after a week or more goes by and I still didn't receive a check with MY money. So I call again and all they ever say is they're investigating my deposits in all my accounts and they can't give me anymore information. They've never contacted me about any deposits in question. Then in Oct I get a statement show my account balance, and it says the amount was deducted for closing account and there's a 0 balance. But When I ask them where My money is they say they have no answers or explanations. I don't understand how it's legal to hold onto my money for months and close my account, send me several letters saying it's closed but they still haven't sent me my money.

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6:21 pm EST
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Re.: Safe deposit box account ending in 0713 at 12727 SE 38th St, Bellevue, WA 98006 Over 9 year ago (around [protected]) I had a safe deposit box in a Bank of America branch in Factoria (Bellevue) Washington. At that time I decided I didn't need the box any longer, so I returned the key to the branch (only one key, could not find the second key) and...

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7:55 pm EST
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Bank of America Customer service

I have two complaints about my edd debit card.In october 19 of 2020 I called my card to check the balance and heard my account was incorrect in the balance amount. I was in possession of my card when I was told that a withdrawal of 680.00 occured. I soon canceled my card and did a claim. I didn't have the app on my phone to check my bank activities. They said they would investigate and get bank to me. I never received my money bank.

Second complaint I went to use my card and my transaction didn't go thru. I then tried to login in to the mobile app which I received an error message that said call customer service. I called customer service the first representative said my account was closed due to edd/unemployment. I called unemployment/edd they said they did not close my account nor did I have suspicious activity regarding my account. I then called the second representative. The second representative said they receive a message from edd. Once I told them I called edd he change his statement. I told him to send me proof of this information from edd, I was told it was none. I then ask for a supervisor to speak with. I ask the supervisor why was my account closed. Mr charles said edd sent them a message of fraud. When I told the supervisor I called edd. He change his statement. He said he dont know y my account was closed and that he was going to send me a paper to fill out and then they will investigate. I then ask if how do u close somebody account with 208.00 in it and you dont have proof of fraud. I ask him for his employee id number and his last name he laughed and said he doesn't have one

Please give me back my 208.00 I had in my account before it was closed. And the 680.00 that was stolen from me also

Desired outcome: my 808.00 refunded in a check

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1:30 pm EST
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My account was frozen by EDD with my previously received money in it. My account was compromised, reported it to BOA. Subsequently the EDD froze the account because of fraudulent activity. But I had money in there that BOA will not grant me access to. EDD is verifying my ID but has told me that I should be able to access the money in the account prior to it being frozen.

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9:23 pm EST

Bank of America Claims department call center

I called the number on the back of card on 12/09/2020 at 4:52 pm and sat on hold for an hour and 2 minutes and 31 seconds before a claims department rep got on the phone. I explained that a claim needed to be filed for my 5 missing deposits that were deposited onto my account by edd. She started to argue with me and say she does not see any payments that were deposited and I will have to call edd. Which edd told me that they are not responsible for the payments they have already sent the payments. My card was locked and no way else to pull money off. So five deposits are missing. When I called to see if the claim was ever made she told me that she does not see deposits than started to argue and then hung up on me. And I have been back and forth calling and all I get is long wait times and nothing fixed.

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Mangonada
Riverside, California, US
Dec 17, 2020 3:43 pm EST
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I had a similar situation. I resorted to emailing my state senators office. They got back to me in 2 days. The very nice lady who I called per her request collected my info and my story and resubmitted my ID documents that I had sent to EDD already. This is insult to injury. My account was hacked and funds stolen and I HAD my card. But I’m the one punished for doing the right thing.

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queenamygdala
Azusa, California, US
Dec 10, 2020 4:39 pm EST

I would like to see an investigation of the fraud that's happening with all these EDD payments and Bank.of America. Beside false claims there are unauthorized cards, fraudulant transactions, someties large ones, and shoddy or no investigation and unwillingness to help their customers. Lookigverybad to me. In my case they reibursed me $2400+, but not the entire amount. I'm going to call the claims departmentandtry a third time. No doubt they'll try to say too much time has passed since it occurred. (But not too much time since their last response .) I'm going to demand a copy of their security camera video. It was one of 4 withdrawls from their ATMs. I'm going to demand an explanation too. The more information, the more they screw themselves. Get Answers! The squeaky wheel gets the grease. Don't back down! There's always The FEC, although BOA is known for being a dirty bank...

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7:18 am EST

Bank of America Why did the bank took $1000 from my edd account

On september 30 2020 $1000 were missing in my bank it said the merchant was bank of america.
I been calling so far I have been transfer to the claims department 4 times..
I made a complaint with a consumer government agency in which they put that claim to the bank..
The bank lie! Saying I haven't made a complaint I have evidence its been happening before

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  2. Bank of America phone numbers
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    +1 (315) 724-4022
    +1 (315) 724-4022
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    Credit Card Issues
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    Vice President Bank
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    More phone numbers
  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Bank of America Category
Bank of America is ranked 1 among 403 companies in the Banks category

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