Bank of America

Someone has stolen my card info. I have united airline, Qtrip, and other airline charges I never made. I notified my bank while charges were still in progress and I still lost my money. The denied my dispute. I have lost over 1200. Bucks. I called again and told them to investigate again. They again denied to pay. I need my money back. I trusted this bank and now I'm freaking out about how safe my money is.

I been receiving edd for the last 4 and half months some one hacked in to my account and transfer my money to another account and I called the bank and filed a claim and it is over $2000 and they only credit my account $982.00. The person that did it changed all my security questions and password. They even sent the person an email saying that I changed my email address

I keep receiving statements in the mail of this account I never opened. BOA will not close the account with asking all my personal information including a PIN number to allow them to access my account, which I never opened.
I want this account closed, deleted, removed along with my name. BOA is adding Service Fees each month. Attached JPG. I have contacted BOA about this and nothing has been solved. BOA wants SSN, Birthday, Address and all I want is to remove this fraud account.

I did not received my statement with payment due 1/9/21.. I called the number on the reverse of the credit card([protected]) on 1/7 and 1/8 to request a statement. I never received a call back. I a friend go to the internet to get a phone number for BOA credit card info [protected]. I called this number, spoke to an individual named Paul (somewhere in CA). I explain what needed and what I tried to do to get this resolved. Paul stated he would get a duplicate statement and there would be no LATE CHARGE. As one would expect the current statement arrived and to no surprise there is a LATE CHARGE in the amount of $28.00. Ian fed-up with businesses saying one thing, to get rid of the individual they are talking with. I would appreciate the cancellation of the late charge as was originally stated. Thank you!

I have two fraudulent ATM withdrawals on my account. Both for $1, 000 each. I called the number on the back of the card to file a claim. The claim was filed and I was given a claim number. The card was canceled and a new card was sent out. I logged on to my account the next day and I was locked out. I am locked out of my account and can not access any of my funds that I need ASAP! This is my only income. I have no access to my income at all. I called EDD they stated my account is fine and they DID NOT suspend my account on their end. I hear different reasons from every BofA agent. No help what so ever! I need my money! This was done by BofA with no notice! This is my money!

On January 26th I called Bank of America to report charges that I didn't recognize. When I looked in my email I later discovered I had made a mistake and called right away to let them know I made a mistake they froze my account. I have called three days in a row and they won't let me talk to a manager or claim department they just hang up on me. I have called over 50 times and they continue to hang up and try to say that it's edd. When I called edd and talked to a supervisor they said there is nothing wrong with my account and this is Bank of America's doing.

Basically like many. My EDD debit card got closed because of fraud suspicion. EDD says my account is fine, but BofA says they need to verify my identity. I called both of them multiple times and both says to call the other to have it fixed. No one offers any solution or way to get this fixed as soon as possible.

On January 18th 2021 I receive benefits on my EDD card shortly after I misplaced the card calling Bank of America to have a new one sent I was sent to the fraud claims department where they subsequently instantly froze my account without notice without warning or any type of information that they were doing so they broke their own protocol by not informing me that they were going to hold my account not give me access to my money and I have a small child that I have to feed and I no longer have a job so I'm solely depending on to that money from that car to feed my family and they're not allowing me to do soh

* On 01/06 697.00 was stolen from my account by means of ATM located Out of State.
* On 01/06 I filed a claim with Bank Of America Claims Dept./ New Card was mailed out for account.
* On 01/06 Account was closed due to Faurdulent ATM Transactions/ Account was coded under wrong code by B of A Claims department as Fraud and Refered back to Sponser. (EDD). Reason Still Unknown.
* 01/07 Claim 210105302301& 21010530201 Was closed until account issues got resolved.
* 01/07 Freeze Tracker was Submitted to Bof A.
*01/07 to Current Date several calls made to BofA Prepaid Customer Service Reps/Supervisors/ Claims and Fraud Department/ Sponser Supervisor (EDD) by Myself to only be Lied to several times about how And why my account got frozen/ unprofessional Communicatihon from Supervisor/Not accepting Accountabilty and being refered to EDD when Issue was iniciateted exclusively by Bof A/ Placed on long Holds and Hung up on.
* Approximately 30 hours on the phone with B of A and still have not been Credited the 697.00 worth of ATM transactions Stoen from card.
* Fictictional Documentations placed on my Account due to Staff Lack of Understanding& Miscommunication of B of A Cardholder Policy.
* Denied access to my account even after Sponspers paid my next Deposit off 1500 4 days and waiting tol receive that deposit via paper check.
After Complety Every procedure requested and told Several Stories by Bof A I demand Access to my money be granted ASAP.

Had a freeze on my EDD account until I was able to verify my identity.! Along with I had my account frozen for boa since I needed to get verified first.! That was understandable and as well I was a victim of fraud so prior to the freeze I had funds in my account and was waiting on the claim that I filed so I was dammed. From my previous money and my pay check till I was verified now that I had been verified and the hold and freeze been lifted out off of my account EDD suggested giving it 24 hours and boa will be back to normal and I had certified for my weeks and been paid, but boa still insists and says they have not received anything and EDD says we can't do anything on our end the hold been lifted and it had and it does show it's paid and I was able to certify, but boa still have a hold and this is pathetic and I can't get help with them when they direct my call to ed's when EDD can't help me and it's all on boa end.! And where is my payment and my
Previous fraudulent charges. I have no money! And I'm close to taking this to the next level and taking legal actions against boa!

im so not happy with bank of america for closing my account on jan 13, 2021 wen i had money in account they have this bad policy of charging ppl overdraft fee nd let scam happened on my account multiple times nd wen i asked for refund they went nd said not to me nd gave the scammer money pathetic service than i went to get money out of mu account complaint was filed been months now no one got back nd apologized the cashier laughed at my last name nd rude as hell supervisor was watching didnt bother to apologize than tried to fake charge me $20 for sumthing they print for me than after months gave me money nd now instead of sending apology they closed my account witout notice wen i had money in my account now they r telling me u r overdraft $9 i been trying to put money iny account since the 8 jan 8, 2021 how they closed my account on 13 nd telling me today jan 20, 2021 my account is closed they dnt have to give me explanation [censored] i been with bank of america for 10 years since 2011 nd so much scam happened bank of america ripped me off bad policies bad attitude bad agents i so want to sue them

I have reward points to collect and every time I go to collect my rewards it kicks out my phone after waiting 25 minutes of so. I've tried this over 5 times with no success. I tried to go online with no luck. The website doesn't recognize my account number or social security number. I make all my payments on time in full each month with no balance after each payment.

Customer service phone call through the regular [protected] was told that the answer could be given through the "closed" department. That customer service representative TRAVIS was rude, unprofessional, and not willing to help direct me to the correct area for assistance. [protected].
Was trying to find out if my stimulus that was put into a closed account could be traced to see if it was rejected.

I did not receive my monthly statement. I called on Jan. 7, 8 and twice on Jan. 11, and again on today, Jan. 12. Each time called I was told my call will be in line for an auto-call-back when an associate is available. It has now become a problem which possibly means having to pay a late charge. Be this intentional or not, I feel this is poor "customer service". I would appreciate some feedback concerning this situation. Thank you.

I am an American citizen born in 1956. I worked for Bank of America for 26 years and retired in 2014 to take a job in Ghana for an NGO teaching technology. My US based BofA account enabled me to make payments in support of property owned in California and to move money from my 401k, receive IRS refunds, maintain a VISA ATM Card to be used here in Ghana, purchase gifts on-line for my grandchildren, set up recurring payments through PayPal, etc.

On Dec 31st, without any warning or explanation, both my DDA accounts were closed and my card blocked. I called my Preferred Banking Customer number (yes, I was a preferred customer) and they could not help me. I was shuffled around between Claims and Risk/Closures for 3 days being told the same thing over and over (it was a business decision, you signed something that says we can do this) until I was told they would be closed irrevocably on the 5th and that I would NEVER be able to open an account with BofA again (that is what she said, but I believe it's 5 years). There was nothing left do. They said they would send the balance in a cashier's check and a letter to the address on file (which is my brother's house in California). I will not be able to access that money here.

I pleaded with them that I cannot travel due to Covid as I am a 64 year old man with COPD. The risk is too great! Especially to California, but I was met with cold ambivalence. I was never allowed to talk to anyone that actually knew why they were closed or could stop the closures.

So now .. I have lost my lifeline to my holdings in the US. After working most of my professional career for this institution they have turned their back on me and made my life a living hell. I do not know what I am supposed to do. I only hope they have not made it so I cannot open a bank account with anyone through Chex Systems so when it is safe to travel I can go to the US and reestablish .

How is possible that a company that has America in it's name can do something so completely undemocratic. A.P Giannini built this bank by giving a hand to help up the people suffering after the great SF Earthquake and fire in 1906.

Shame on the current management to allow this to happen this pandemic.

I filed a claim In regards to some unauthorized charges on my account and u haven't heard a word from them since that day 3and a half months ago!

I opened an Advantage Plus Checking Account on January 1st 2021 with the bonus offer to get $100 with 2 direct deposits of $250 or more within the first 90 days. Passed the 5 identity questions that were presented to me to prevent fraud. Application was approved and my account was opened.

My first direct deposit came on January 6th. Transaction didn't yet post to the account. Great. Maybe it needed more time I'm thinking.

January 7th comes around, I go to log into my account on my desktop to see if the deposit posted, and I suddenly can't get in. Then I try on the BoA app with my fingerprint verification. Nothing. Doesn't even tell me that it failed login. It just goes back to the login screen with blank fields and makes me try again. I try again. It tells me that my account has been locked!

So now I'm getting worried. I call the BoA customer service line and explain my situation. They ask me for verification questions. Ok. No problem. The guy tells me that my account "has problems" and that it "didn't pass the identity verification." It was now in the process of being closed and the only way to stop it is to travel almost an hour to the nearest branch. That wasn't an option for me. No notification of this before calling their customer service line.

I then tell him that I had money deposited into the account from my job. He said that I would get a check for it in 7 business days. Not acceptable since no notification WHATSOEVER was given that my account was being closed. He transfers me to the ACH department and I get disconnected.

I call back and a 2nd rep picks up. Asks me a verification question but then tells me that she can't verify because of something wrong on her end. She tells me to call back in 45 minutes. DEFINITELY NOT ACCEPTABLE AND NOW THERE'S RED FLAGS! Again I ask why was I not notified? She says she has no idea, I'm not satisfied by that answer, and I tell her I'll call back.

I call back instantly after we finish speaking and speak to a 3rd person. She tells me that the first person I spoke to was correct in saying that my account was closed for "fraud protection" due to a rise in fraudulent accounts being opened. Mine wasn't fraudulent. I ask her why I wasn't notified. She has no idea.

Basically, Bank of America now has my money that was direct deposited from my job and I don't have access to my funds. I have to wait 7 business days AT LEAST to get a cashiers check from them. If the check doesn't arrive by the 31st, I will be unable to pay my rent.

If it doesn't arrive by next month, I will sue them. This business is shady. A good bank will never just close your account out of the blue without any notification.