Parsippany, New Jersey
United States - 07054
I rented a car in Stockholm, Sweden for two weeks last spring. I told them I did not want their extra insurance, as I pay $25 to my credit card company each time I rent a car with their card, for their premium coverage.
The agent printed out a rental contract in Swedish ( I don't understand Swedish ) and told me to initial it to decline the insurance---he had actually filled in the contract to indicate that I accepted the insurance. My wife was standing next to me and heard me decline the insurance.
My credit card company has disputed the $350 charge with Avis and I have contacted Avis customer service---they refuse to correct this fraudulent charge because they have a contract with my initials on it.
I have contacted Christopher Elliott ( the ombudsman at National Geographic Traveler magazine )---He says this is known as the 'sign here scam' for foreign tourists.
Rented a car, have confirmation. Plane was delayed so budget closed and left me stranded in ALBANY Airport during a snowstorm!
Phone # given on confirmation out of service! Manager Laura Young NOT on duty.
It took 3 phone calls to [protected] (reservations) as customer service was also conveniently closed!
NOE (supervisor) from reservations refused to help, said to wait until they reopened at 6am. I asked if they were going to apy for hotel, they refused. Said there was NOTHING" they could do!
Their confirmation isn't worth the papers its printed on as they won't honor it or compensate you in any way. If you want to actually get your car rent from AVIS.
Dear all, 2 weeks ago I rented a car at AVIS Frankfurt airport; if you know that horrible airport, you will...
Avis requires that receipts be presented when cars are returned, showing that the gas tank was filled within...
Prior to my recent trip to Italy, I contacted and booked most of my trip on Expedia. As far as a car rental...
On [protected] i flew to Houston and rent a car from AVIS. First they gave me a Honda Accord with a dead battery, then they gave me a Chevrolet Impala with two front tires that are worn to the bone, and i did not see it. The car vibrated uncomfortably above 60 mph and i was so scared because the two front tires can blow anytime. I was so mad at myself because i did not check the tires and i was also mad at AVIS and wonder why they dare to give customer that kind of car with two worn-out front tires(two rear tires are good), why their stupid mechanic put two bad tires in the front? they do not care about customer safety?..so be carefull folks.
We rented a car from Avis from 3/29/2008 to 4/14/08. The agreeable rental total was $531.00.
Unfortunately, when we received the credit statement, we were billed for $696.55. We were very frustrated and immediately went through the a seris of events of contacting the local place, the fleet/district manager and the Corporate Office.
The AVIS TEAM took side of one another and quickly turned our case now. They said that the extra charges were for clearning but when we returned the car, we were told that everything ws OK.
The recent rental experience with Avis was very terrible and unacceptable. When we brought the car, we returned it to the branch manager's husband. Upon inspecting the car, he informed us that everything was fine and we were free to go. We asked him twice to give me some form of paper indicating the car was OK. Twice, he said it was OK and we could leave. We both left after the second verbal OK. This means this is the termination of our contract between us and Avis. At that point, we are no longer held responsible or liable with the car.
If there were issues, we should have been informed back then. A claim should have been filed at the moment when we returned the car. We brought the car back four hours before it was due and we even cleaned it beforehand. If the condition was not acceptable, we could have done something to work it out. The extra cleaning fee charged on the credit card is excessive. A car cleaning usually costs from $15.00 - $50.00 at the max. The price charged appears to be synonymous to a detailing fee.
Teresa (the manager) and her husband do not run the rental car agency in a professional manner. They are very dishonest, unethical and irresponsible in this matter. Teresa was out of the country when we returned the car so she had no idea of the carÃ¢ï¿½ï¿½s condition. When a car is discharged, this should be the end of the rental. Adding extra fees after the car is signed off leads to bogus charges which I have no way of verifying. The car is no longer in my possession. There is no way for me to dispute the claim. False claims can be fabricated.
I reserved a Avis rental car through CarRentals.com. The reservation was for 2 days @ $25.99/day. When I...
I recently rented a car from avis and they authorize my insurance company these to do direct billing, i still had to put a 100 hold on my credit card only for security, reasons.They informed me that 7/18/08 will be the return date at that time my insurance will stop billing i returned the vehicle as stated when i got there they claim they didn't have authorization but they forgot they contacted me to make me aware every time it was extended, they were suppose to take a hold off my card but haven't and they don't have reason why i stopped by to speak with them about this issue and told the worker what i thought about them making excuses to hold my 100. The worker became angry with me and ran up on me yelling at me stating hes going to charge everything on my card and that i am going to pay for calling him out i contact the police due to his aggression and he got out of my face the police did nothing at call stated he didn't hit me, so i should be ok. They were rude and he was a man the way he ran up in my face made me intimidated what can i do
I have received 4 letters collections department in the past months. I attempted to pay with an American...
THE PURPOSE OF THIS E-MAIL IS TO MAKE THAT THE NEXT CUSTOMER WILL NOT BE BADLY TREATED.
THIS IS THE CONSERAVATION I HAD WITH THE THE EMPLOYEE LEWIS AND HIS MANAGER ALEX ZABOWSKY YESTERDAY, TUESDAY 27, 2008 AT 12NOON
MOHAMMAD(MM): LEWIS. WHAT CAR I AM GETTING, FORD COMPANY. I NEED GM CARS AND CAN'T USE FORD.
LEWIS: VERY RUDELY, YOU SHOULD HAVE IN YOUR PROFILE
MOHAMMAD: IT'S IN THE PROFILE.
MM: ITS IN MY PROFILE AND I HAVE BEEN USING YOUR CARS FOR MORE THAN FIFTEEN YEARS.
MM: I DID NOT PRONONUNCE HIS NAME CORRECTLY AS IN FRENCH LOUIE.
LEWIS: VERY RUDELY AGAIN MY NAME IS THIS LEWIS NOT LOUIE.
MM: WHY IS YOUR ATTITUDE SO RUDE AND I TOLD HIM IF YOU DO NOT LIKE YOUR JOB YOU SHOULD SOMETHING AS YOU ARE IN A SERVICE INDUSTRY.
LEWIS: IGNORED ME AND SAID WHY I AM YELLING.
MM: CAN I TALK TO YOUR MANAGER.
MM: ALEX, I DO NOT LIKE TO COMPLAIN BUT I DO NOT THAT THE CUSTOMNERS TO BE RUDELY . I STARTED TO EXPLAIN AS SOON AS I TOLD HIM ABOUT THE GM CAR. ALEX, I WAS THEIR AND IT WAS NOT RUDE BEFORE EVEN HE HAS HEARD ME. VERY POLITELY I TOLD HIM, CAN I HAVE YOUR FULL NAME AND HE SHOWED ME HIS BATCH AND AS I WAS WALKING AWAY, HE ASKED WOULD I LIKE TAKE THE GM CAR. I SAID NO THANK YOU. WENT INSIDE THE AIRPORT AND ASKED FOR THE MANAGER I WAS TOLD THAT VERY POLITELY THAT NICHOLAS WILL BE IN TOMORROW. ENQUIRED WHY DO I NEED TO SEE HIM AND I TOLD HIM ABOUT LEWIS AND ALEX ATTITUDE. HE REPLIED I AM SORRY AND IF I CAN LEAVE MY NUMBER THAT HE WOULD GIVE IT NICHOLAS.
FUTURE ACTION: I WILL NOT RENT FROM AVIS OF THIS LOCATION UNLESS THE ACTION IS TAKEN AGAINST BOTH OF THE INDIVIDUALS ABOVE TO AVOID FUTURE BEHAVIOR WITH THE CUSTOMERS.
Upon returning the rental car, An Avis representative advised me he would call me a taxi to the airport. I told him I lived in Costa Rica and needed a taxi less than 3 miles up the road. He told me that would be $10.00. Because I live in CR I know that the meter at most would be less than $5.00 (2500.00 colones). So I declined his taxi and said I would get my own. He then without looking at the car that I drove in said to me "Your antenna is broken and your going to have to pay for that". - what a scam!! I couldnt believe he was going to break my antennia or charge me because I wouldnt take his friends overpriced taxi. He then refused to give me any receipts for my credit cards - I used a different one for the GPS rental. Im waiting to see how much they bill my credit cards- since they wouldnt even give me a receipt.
April 14, 2008
Avis / Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
Attention: John Barrows, Vice President
Corporate Communication & Public Affairs
Reference: Budget Contract Nr. [protected] (3/3/08 El Paso)
Dear Mr. Barrows:
Events in your El Paso Airport facility are reflecting a very negative light on the good name of Avis / Budget.
March 3rd, I rented a car at the El Paso Airport terminal. I was given a 2008 Nissan, along with your standard Vehicle Condition Report that has a diagram of the vehicle’s condition. (Attachment #1). As described in the report that was handed to me, the vehicle was severely scratched and marred from one end to the other. I did my traditional walk around and saw the dozen of scrapes and scratches they noted, along with the caveat, “No Roof Damage”, which led me to believe they were quite aware of the severity of damage to the vehicle prior to my rental.
Two weeks later, out of the blue, I received a phone call from Angelica Lopez, of the Suborgation Management Team in San Antonio Texas. She stated she received a Budget damage report pertaining to the vehicle I rented. I asked her what kind of damage? She stated that the front had been damaged and the bumper was missing. I immediately sent my rebuttal to those allegations. (Attachment #2)
Let me state categorically, I caused no damage to the vehicle.
Through several phone calls to Ms. Lopez, I requested an itemized estimate, the photos, and more details. Finally, on April 7th, I received a letter that should have had the estimates, photos and details. I received nothing but a letter requesting $1, 185.66. (Attachment #3 ) Again, I asked for the details. My insurance company USAA has informed me that they have been uncooperative and evasive.
They finally faxed me over the incident report that says “ft. bumper rt side middle scrape” (Attachment #4)
Still, this is not enough information. More phone calls were made. I finally got a copy of the itemized damage estimate. This list includes, the front bumper, front fenders, front door, rear view mirror, door moldings, panels, and get this door handles. Hey, why not the Alamo? I hear it’s damaged too.. (Attachment #5)
This is a blatant act on behalf of Budget El Paso to blame another customer, and attempt to get them to pay for the damages.. This is a scam.. Pure and simple.
I know armed with this knowledge you will investigate the practices of this office and bring the El Paso team back to good ethical business practices that you at Avis/Budget strive for. I have already contacted the Better Business Bureau and will peruse this matter fervently.
I look forward to a resolution to this situation.
Nonny Kristina Bailey
cc: Better Business Bureau Texas, KVIA / El Paso, El Paso Times, Las Cruces Sun,
USAA, Alice Pereira PR Avis/Budget, Ronald Nelson
Nonny Kristina Bailey 285 Thorpe Rd. Las Cruces, New Mexico 88005
25265 Terreno Drive Mission Viejo, CA 9269
[protected] / cell [protected]
I rented a car from Avis for a 1 way trip to Florida from Louisville International Airport, however I wound...
To extend rental car at AVIS, required the driver's personal credit card info. or other personal info...
I was traveling from Iowa on sept 13 2007 to VA and was stranded Richmond International Airport around 11:30 p.m. I had to rent a vehicle at Richmond International Airport in order to drive to another airport to pick up my personal vehicle. I am a military service member and was on my way to report to Ft. Story, VA. I returned the vehicle with a tank full of gas and WITH NO DAMAGES NOR UNCLEAN around 3:00 a.m. on september 14th to their other airport location, and of course, no one was there. So , I dropped off the keys and a copy of my contract along with the mileage I traveled, got in my own car and drove to Ft. Story. I had orders to report at noon on Ft. Story in Virginia Beach, VA that same day. After three weeks, I checked my credit card statement and Avis had charged me 448. 00! They were supposed to have only charged me $200.00 as a refundable deposit and then $48.00 for the actual usage of the vehicle. I called them and they accused me of returning the vehicle in Washington D.C. with no fuel replenished and that's why they refused to credit my card. I called them several times over a period of two weeks to get them to straighten this out and have refused to credit my card and on top of that, they keep putting me on the back burner and telling me that they are investigating my complaint. They also accused me of lending my car to another person and according to their imaginary world they live in, that other "person" drove the car to D.C. I called my credit card company and asked them to help me and Capital One filed a fraudulent charge and is handle ling it. As of this date, september 4, 2007, Avis has NOT called me to apologize for the charges nor to inform me of their investigation.
They have terrible costumer service and I am beyond appalled by this. If you ever need a rental vehicle, Don't use Avis!
I filled the gas tank not more than 3-5 miles from the AVIS rental return at Orlando airport. I was charged...
My friend and I were driving in Whyoming when the ice caused us to fish tale and land in a snowbank. Because I wave insurance on the vehicle I knew I was responsible for the damage to the car, so you can understand my shock, when AVIS decide to salvage the vehicle instead of repairing it. Instead of costing $5,000 in repairs I got slapped with a bill for $12,200 in which I am not certain if my insurance will cover it because they authorized fixing it. In addition we received over $1,000 in administration and loss of use fees, is it our fault Avis waited so long to fix the problem?
I rented a car at the Sky Harbor Airport site on 2/16/07. When I returned the car on 2/19/07, bad traffic caused me to hurry a bit too much and I left my prescription sun glasses in the front of the car, either in the console area or sitting on the passenger seat. I called Avis the minute I got to the airport to let them know I left my glasses. Since they were calling my flight, the customer service rep said to call when I got home. I did so, but they were closed so I called the next morning and left a message for lost & found to call me back. They didn't so I called again. They still didn't reply so I called customer service and they said I should hear from them before 4 p.m. their time. I didn't so I called again and was told that they closed at 3 p.m. I called again the next day and still didn't get anyone in lost & found so I called customer service again. They called the rental place and got me in touch with a manager. He called me and said that nothing had been turned in yet but it might take a few days for it to trickle down to lost & found. I called again yesterday (3/5/07) and received a call back on 3/6/07. No glasses. These glasses cost me over $200 and Avis says too bad. Although their people aren't supposed to mess with items left in the car, it appears that someone did. Because of poor customer service, I am now out an expensive pair of glasses.
Hired a car in Luxembourg Opel Corsa 1200. The car was very slightly scratched by unknown car during parking...