Parsippany, New Jersey
United States - 07054
I rented a car a hyundai, for 5 days at 39.99 a day and when I dropped it off the pakistani gut by the name of sam said, " no problem I will send you the receipt" well I got it from american express, the bill was for 355 dollars when should have been 200 plus tax.they had no excuse and kept talking in circles when i confronted them.I will be suing them for the ballance.Its time we ban the ###s doing this to innocent customers. Dont use Avis in Ocala, unless you want to get ripped off... signed, Raymond Martinez 10/18/10
Avis Fraudulent Charges
Avis scammed us. We rented a car from Avis at Frankfurt Airport in Germany during our vacation. From Aug. 26 - Setp. 9, 2010. When we returned the car, a rep. from Avis check the car almost with a microscope, then told us that there was a scratch on the front bumper by the passenger side. we took a look then and saw a scratch no more than 2-inch. He told us that we'll be charged 490.00Euro. He said it's nothing because it should be covered by the credit card we used to rent the car. This is a scam by Avis. The scratch does not even look new, it's was not easy to find, unless you put your face only few inches away.
A few minutes later he gave us a receipt with a picture that he marked there's a scratch at the back bumper!!! So, what is it then?? Back or front??
It does not matter because it all were already there. Avis's scammed us because there was a rental insurance from MasterCard, that covers up to $500.00. That's is why they charged a 490.00 fee for damage. But this is in Germany, so 490.00Euro becomes 690.00 us dollars!!
We are alerting the credit card company that this Avis charge is a fraudulent charge. But my advice is be very careful. Take plenty of pictures of the rental car before you drive off the parking lot. This way you have proof that you did not cause the so call 'scratch' or 'damages', and avoid a scam like the way Avis scammed us.
Hired Avis car from Vienna Airport. Told to collect car in parking garage and all was fine with the car. Nobody to sign off on car, as the front desk is a long way from the garage. Got to car and found damaged. Assuming that the damage was recorded as per front desk I drove away. Upon returnung the car, I was told I needed to pay for the damage. No protesting would help and I was told I needed to pay for the said damage. After a while I decided to get on with my onward journey and sign the final payment with the said damage costs included.
Therefor all future car rental customers in Vienna, do not trust the Avis staff and refuse to take car without someone checking with you and signing off on the car. I FOR ONE WILL NEVER HIRE FROM AVIS AGAIN.
I returned your Nissan rental car, on July 1st 2010, in perfect condition with a full tank of gas and I verified full levels of oil and critical fluids. I properly returned your cars keys and completed your exiting paper work with your agent that same day. Then to my astonishment, 9 days later, I received a phone call not from you but from a third party representative named Emmale Koyle, from Purco Fleet Services, telling me there is $1, 200 worth of "HAIL" damage that all of a sudden appeared on your Nissan rental vehicle. I can't help in finding these claims to be highly suspicious and deceitful.
If this "HAIL" incident is TRULY my responsibility I will honor fixing that vehicle, but first there are troubling concerns about your motives, methods, perceptions and Budgets policies. I expect any prudent and reasonable persons or business, with integrity, to answer these legitimate concerns before I pay this bill:
1- Why was this alleged damage not reported on my exiting paperwork when I checked out that day?
2- Why did you or a representative from Budget not immediately call me about this incident? Why did you or a representative from Budget not call me at all? (All calls confirmed by cell phone records). Why have you not responded to my emails?
3- Why are you using a third party to act as a non-eyewitness and liaison to this event when you were the one who initiated these proceedings? Why do you, a professional representative of Budget, deny conversation of help and direction?
4- Why do you withhold the name of the person or persons who "inspected" this vehicle? Therefore, what questionable qualifications and experiences are you hiding for these vehicle "inspectors"?
5- If this incident is truly my fault, why was I not allowed an opportunity to fix it?
6- In our initial phone conversation, July 12th, 2010, you mentioned there had been HAIL storms in South Dakota for the past 6 weeks. If this is true, Budget must have a fleet of "HAIL" damaged vehicles sitting at the Rapid City Airport car rental, non-covered, parking lot. Doesn't Budget carry vehicle insurance for these unforeseen circumstances or does Budget still assign arbitrary damage claims to innocent customers?
7- How many car rental contracts, of the Nissan in question, were issued after my exiting paper work to the vehicle repair shop?
8- Why has it taken 10 days, after my request on July 11th, for Purco Fleet Services to fabricate these damage and documentation papers?
Avis gauged me, increasing my bill by 15%. I returned the car from filling it across the street. "7/8s full, " they said. Ten bars on the meter and the last one was half down. With hundred degree weather, gas expansion and all it might be 1/20 down. A half gallon max. I was charged for two gallons at 7.99 a gallon. "You want me to top it off, " I asked, "at risk of inhaling toxic fumes?" I was warned they charged an exorbitant amount if the tank wasn't filled. But filled they still charged me for two gallons. Corporate policy. Nothing they could do. "But the truth of the situation is something different, " I argued. They held fast in their dishonesty.
I initialed to insure my rental car. I thought it was $28 a day for 3 days. That's the only amount that I read. That was reasonable. I got a $182 deducted from my account. They said it was 28 for one kind of insurance, another $ amount for another kind, and another $ amount for some more.
$182!!! I am pissed! I don't know what I am going to do. I needed this money in my account right now.
I have rented a car from Avis in Holland. I took it from Amsterdam and drop of in Paris according to my contract. In my contract total cost was 176 euro included insurance and 3 days cost of rental car. I gave the car back one day before 5 o' clock than contract date in Paris.
I asked them do I need to pay extra anything for drop on and drop off diffrent countries ? I have mails about those questions. But they never mentioned any other charge. They wrote me that every country's rules can be change. After ten days I saw that AVIS has charge 376 euro from my credit card. I asked them many times and they didn't reply related with my question. Europe AVIS directed us to Turkey AVIS and they said us the diffrence may be possible because gave back the car one day before than the contract date. So the Turkey AVIS also couldn't do anything. It's a ridicilous answer and I couldn't accept that.
Could anyone please advise me what can I do about it? How can they withdrawn double cost of rental car without giving any information?
Tried to call the local location for two days, always redirected to the toll free number. Could not reach a human. Finally googled the location and walked a mile down there, Inquired about the phone situation, response "yea we've known about that" meanwhile some who appeared not be with the company was behind the counter on the phone. I suspect it is just easier to forward the calls than to have to do your job.
By the way, no cars of any kind available on a Tuesday morning (12 JAN)with no major events going on in town, something about cars in for mx. Not can we get you to the airport for a car or can you wait to have one brought over from the airport or even you might want to try the airport, would you like us to call you a cab. When inquired about a ride back to the hotel or another rental car agency...you got it, no drivers, but a warm body on the phone behind the counter. Zero customer service, zero cars and zero business from me. Bill Gatlin is the branch manager. This experience is the poster child for how to loose business.
I rented a suv from Avis rental car back in Feb.2010 for five days well I called back to change my reservation from 5 days to 7 days without being told that I would be charged an extra $10.00 on top of that my card was charged $50.00 extra and was told the reason for that is because the vehicle was returned extra dirty with pumpkin seeds and the seat was broken which was not true. I called the local branch which nothing was done also I called customer service which finally gave me a $54.99 credit after I complained about my card being charged another $64.99 for the same issue by a different Avis . I also spoke to the Regional mgr. Sherry Edwards that told me she would look into it and give me a call back which that never happen I had to call her only to learn the Airport Avis told her they had pictures of the dirty vehicle and I told her i wanted to see them which that never happened.I was never contacted back and had to get my $64.99 back from my bank.
I rented a Hyundai Elantra for a wedding. I only needed it one day but I was told minimum rental was 2 day...
Rental Agreement #: [protected].
2 Day Unlimited Miles SUV Rental returned with a full tank and 1 hour late.
I was charged $1, 196.02 ... that's unconscionable enough.
There has also been a "Hold" on my bank account for the amounts of $429.12 and $430.00 since March 27th.
That brings the total charge to $2, 055.14; for a 2 day car rental.
Rest assured, not only will this will pursued to the fullest extent allowable by law, but I will post this information on every message board I can find on the Internet.
I recently were on a business trip to San Jose CA and I rented car from AVis at the airport. I rented it for two days. Upon returning the rental car, I was shocked that the guy who checked the car said that there is a scratch on the bumper ( at the lower portion) so I am liable for it. To start with, it was an old car which was not worth the price but I was in a hurry for a meeting, so I did not make any fuss. While using the car, I barely drove it much around and pretty much used it to drive from office to hotel. I was forced to fill up teh paper work for something I did not cause and upon probing I realised it was just an insurance scam. So, for people out there, please be careful, Avis is coming up with all kinds of tricks nowadays.
I've rented audi a3 at avis darmstadt in 2009 aug. While travelling across the europe, someone scratched that car's door. Person who served me while checking-out said that I should no worry and they will contact me for that matter later. What I got instead - they charged my card for usd1300+ - just for the scratch on the door. Moreover, my bank charged me usd180 more for overdraft happened with my card's account. I tried to contact avis and ask for explanations, but they just couldn't send me any valuable information, just kept sending me some papers telling nothing. Simple way to steal your money since you put your signature under the contract letting them charge your card backdating. No matter how serious was damage - they will charge you for maximum possible (or even beyond possible) amount. Simple but unfair way to earn money. I will never use their service anymore and never recommend them even to my enemy. Robbers.
I recently rented a car from avis at the orlando airport. The car was reviewed when I returned it on feb 1, 2010 and I received a 'receipt of return'. The employee stated the car was fine and I didn't need anything else. I just received a letter 2 days ago dated feb 19, almost 3 weeks after the car was returned stating there was excessive soilage damage in the car and they are going to charge my credit card $250. The car was spotless when I returned it! I have left messages to the person noted on the letter who is not returning my calls. This smells of soilage but not by my act.
Ref:avis ra#u126128225, u126128273, u126128170 As president club, I rented 3 full size cars with double...
I'm a preferred member and up until the last six months, sevice has been great - now the mistakes and errors avis is making is driving me away
1. I've had to go to the counter and stand in line 3 out of 3 times when picking up a car.
2. Avis has added a $13 to my bill for fuel service if I drive the car less than 57 miles without asking me if I bought gas - hey, it's cheaper for you and me if you ask... Did you buy gas before you put the charge on my bill and I have to reverse it with a phone call to your customer support. I can do things too that screw up your day, just like you screw me
3. Avis lot boss in atlanta (fri, 2/6) has his head where it doesn't belong. He's allowing cars to build up at returns so it blocks the bus to take us to the airport (nearly an half hour wait for that problem)
4. The person receiving cars at atlanta doesn't understand the concept of fill each queue in order — people had to wait 10 to 15 minutes because others coming in after were put into an open lane
Avis - I had come to depend on your dependable, efficent service. Your screwing up and falling behind. It can't be good for your future.
Prior to traveling to germany for a vacation, I reserved a rental car through avis at an estimated cost of $463.31. When I arrived at the avis rental counter at the frankfurt airport, I was told that german law required cars to have winter during the winter months, and the same car that rents for $463.31 with summer tires costs 469.94 euro (approximately $690.00) with winter tires. A $230 upgrade just for winter tires.
I wrote avis complaining of the upcharge, and received the following response:
"I have spoken with our international department, and they stated that it
Is german law to have winter tires on cars. Please accept our sincere
Apology if germany did not include that anywhere in your reservation
Confirmation. I have reported this to management for correction."
I filled car before returning to airport and they charged me $13.99 fuel charge after I got home because I didn't drive enough miles and provide proof of fuel! After the surprise charge on my amex, I called and they say they require a gas receipt for anything under 75 miles because maybe you didn't even fill the car... I had to take the time to fax them my credit card statement to show the lousy $4.21 it took to fill the car! And it took three phone calls to find out what this charge was even for.
Also, when I dropped the car early in the morning, there wasn't even an agent there. All other companies had agents then.
Has this happened to anyone else?? I'm seriously considering looking at filing a class action...
I rented a car from avis through hotwire, and when I went to the counter, the agent kept trying to "upsell" me on everything but I said no. When she was going through the options, she either showed me on the form how much the insurance would be and I said no that's ok, then she gave me the form to initial. I asked her why it said $105 instead of the $52 that I paid through hotwire and she said they didn't know how much I paid through hotwire but that was the avis charge in their system and that I would only have to pay what I paid hotwire.
Well, when I went back a few days later to return the car, I saw they'd charged me this same $105. I couldn't figure out why, and so I disputed the charge. They took off a $15 charge for going over the time - the manager said even though I brought it back at the contract time, I picked it up an hour early so they should have adjusted my return time, so he waived that fee. But I was talking about the whole thing, not $15. The manager shows me where I had allegedly agreed to insurance at a cost of more than I paid for the car - $90. (I realized that this $90 plus the $15 equals the $105 initial payment I saw, which makes the initial $15 "late" charge also suspect, unless they knew somehow i'd bring it back "late.") I explained that the agent either circled that herself when she was showing me the options or circled it after I signed because I have never in my life purchased insurance for a car rental since I have my own. We had just gotten a rental car the other day and also declined the insurance.
I did notice that enterprise (the rental company we got a car from a few days prior) also tried to upsell us on options and even asked what my deductible is, like he was trying to scare me into buying the insurance. I'm thinking this must happen a lot?
Avis customer support has exhausted my patience, so I'm considering this the final chapter. If Avis is your cheapest rate when you go to rent a car, take a second to think about the risk you might run of having to deal with customer service. I am not going to be a loyal Avis customer anytime soon.
I used Travelocity.com to book the cheapest car I could find for Kallie and I to use on our flight to California over Thanksgiving. Avis was the cheapest, but not by much. We picked up the Pontiac G5 at Sacramento airport on Nov 25th on our arrival. It was the smallest rental car I've ever been in, which put me more in a contemplative mindset as I wondered why I've never had such a small car even though I've always rented the cheapest before.
The car worked fine until Friday evening in San Francisco. While sightseeing, I parallel parked but was not able to turn the key to power off the car. It was if it was locked in the on position. We couldn't leave the car running and unlocked to sightsee. We tried all the obvious things, then called the 800 number listed with the rental docs, and they had us try the obvious stuff again, then we told them we'd just go to the nearest Avis center and return it. We were near empty on gas, but there was an Avis location in town, not far away. We got to the location shortly after 5, and it closed at 5pm. That meant that we would have to drive ~30 minutes to the San Francisco airport. We got there, with less than a gallon of gas left, I'm sure.
Upon our arrival, I had the 2 employees and a manager sanity check me and they could not turn the car off either. They said to go inside and talk to customer service to get a replacement car. They initially said they would have to charge me for returning the car with an empty tank, but since I couldn't turn off the car, it wasn't safe for me to fill it up before returning it and they let that charge go. The desk representative also volunteered a $25 voucher for our inconvenience, and asked her manager to bring the voucher to the desk for us over the walkie talkie. ~20 minutes go by, the very nice desk rep pages her manager again. We use the rest room, talk about the car, wait around, until the desk rep then physically goes to the manager's office to find the manager had left for the day and locked the office with the voucher inside. When the desk rep came back to us, she said that she would leave notes in their system for our reservation so that when we returned the car in Sacramento, they would give us a voucher for "more than $25" since we had so much trouble and had to wait. We got a replacement Ford Focus, and went about our lives.
...until Sunday, when we realize we may have left Kallie's Macbook under the passenger seat with our only copies of wedding photos on DVD. We called the San Francisco airport location, and they said they don't see any notes on a laptop, but the car is at their repair facility off site, and no one would be able to look for it until Monday, but they would have someone call me back once they were able to look. By 4pm Monday, I hadn't heard anything back, so I called them again, and they asked me where to look for it, so I said, "in the car", and they wanted me to be specific, so I said to try under the passenger seat or in the trunk. They called back after a few minutes and said they were not able to find it there.
Fast forward to Tuesday, Dec 1st at 4:00am. We drop off the car at the rental location to catch our 6:00am flight. The receiving employee only has a hand scanner that prints our return receipts and she has no access to a computer or vouchers. She said that we would have to wait until the desk representatives come in at 7:00am. So I decide I'll have to pick this back up once we get home.
I give a phone call to the customer support number. I explain the voucher situation to them, and they say they'll send it in the mail to me right away. Seemed easy enough. I also called the SF location again to have the search the whole car, thinking it might have moved or we put it somewhere else. They said they will leave an open case in the lost and found if it ever turns up, but it's not in the car.
A week or so later, I receive a letter from Avis with a voucher attached to the bottom for $25. The letter is your basic canned apology letter, but the voucher, at least, had something identifying on it...an expiration date of 12/31/09. They had given me less than a month to use the voucher. That's pretty much insulting, and I said that in my letter to them. I used the contact form on their site to send it to them. I could repost it here, but it's basically the same as this post and carries the same tone.