Avis

On September 19 I rented a full size car at t f green airport location in providence Rhode island. To start off, the front counter person could not have been more unfriendly if she tried. The car was full of pet hair, and reeked of pet odor. I had to vacuum out the car, once I arrived at my finally destination. When I returned the car on September 26, the rental agent ask me how the car was, when I told her, she didn't even have the common courtesy to answer me.

My first experience with ROVIA
My name is Boca Lucian and I chose ROVIA to become a World Ventures customer. Because the destination where we want to get on holiday with my family (Italy, Milano Maritima area) during this period I was not on the list of Dream Trips, I decided to test the module a la cart. Thus, we booked a hotel room from Bologna - Italy on a Dream Trips priced platform at a lower price than on reservation - Hotel Astoria, located in the historical center of the city.
Airline tickets were purchased through a low-cost company, because at the time we made the reservations, low cost flights were removed from the Club D.T. platform, so do not talk. Also, the Milano Maritima Hotel taken from bookimg because there are no options on the D.T.Club platform, so do not talk.
1. For transportation from Bologna Airport to Milano Maritima, we intend to rent a car on site. We also arrive at Bologna Airport Sunday morning 03.09.2017 at 7.40 am checked the prices and availability of Rent a Car on the Club's platform and we directly addressed the Company for renting a car for the period 03-11 September 2017. We were told they have no available car.
I have shown the Budget / Avis representative that the online platform appears to be more cars available for rent and told me to try to reserve online what I did with the budget representative. We immediately received the confirmation of the reservation by post no
Your booking confirmation for Car(s) - 2115688
Inbox
• [protected]@rovia.com
To:[protected]@yahoo.com
Sep 3 at 9:56 AM

2017

Dear Lucian Boca,

Thank you for choosing DreamTrips. This email serves as your travel itinerary. Please feel free to contact DreamTrips 24*7 Customer care in case you need help.

Best Regards,

DreamTrips Travel Department Booking ID:
2115688
View Booking Details
Booked By:
[protected]

Trip Details
Rental Car

Budget
Economy
Pick-Up:Sep 03 2017
Drop-Off:Sep 11 2017 Pick-Up:
Bologna,
In Terminal-Counter & Car in terminal
Guglielmo Marconi Drop-Off:
Bologna,

Guglielmo Marconi

Confirm #:15215542US6- Economy Pick-Up Time:11:00 AM
$141.00 USD+ taxes & fees Drop-Off Time:11:00 AM

Fare: Base Fare: $141.00 USD Taxes & Fee: $47.94 USD Total Fare: $188.94 USD

Traveler Traveler Name Vendor Confirmation #
Adult Lucian Boca 15215542US6-

Additional Information
Please use the Vendor Confirmation Numbers when dealing directly with the airline, hotel or car rental agency, not the Rovia Trip ID. The Confirmation Number is located in the Trip Details under Vendor Confirmation #. If your travel takes you internationally please dial 011 and the number.
Your order is subject to DreamTrips's terms and conditions

Note: The driver of the vehicle must present a valid driver’s license/permit at the time of pickup.

For any questions or help with your order please call our 24/7 customer support number: +[protected]. Please have your DreamTrips Trip ID ready (2115688).

IT IS YOUR RESPONSIBILITY TO BE AWARE OF ALL ENTRY REQUIREMENTS FOR YOUR DESTINATION BASED ON YOUR CITIZENSHIP. CHECK WITH YOUR DEPARTMENT OF STATE OR EQUIVALENT AGENCY IN YOUR COUNTRY OF RESIDENCE FOR FULL DETAILS.

Rovia and the Rovia logos are registered trademarks under license to Rovia, LLC.
© [protected] Licensed to Rovia, LLC. All rights reserved. Any unauthorized use is a violation of applicable laws. All travel is booked by and with Rovia, LLC or its affiliates.

At that time, the Budget representative informed me that she did not receive any mail with a reservation in this respect and refused to give me an email address for send the confirmation of the reservation who I received from Rovia or at least to write a reservation number. The Budget Representative told me quietly, to wait until they had cars available.
Obviously, I asked about how long it could take and if I could leave a number. tel. to be announced when I can come after the car, thinking in the meantime that I take breakfast with my family at the airport.
The answer was: "I will not be announced, I only have to ask and my wait may take several hours or maybe a few days, because customers who made reservations a month ago ", After which I turned my back on behalf of the Budget representative.
In such circumstances, I started to call the Consierge service 24/7, as follows:
-1 call to [protected]
- 2 calls to +[protected]
1 call to [protected] to whom I have not been able to speak being out of service hours and 6 calls at +[protected], where I have waited more than 20 minutes. to be picked up by an operator, but I have not been able to talk to anybody other than the robot, but I'll probably find a bill on the phone at very high cost.
I decided then to go back to the Budget and ask my boss for me if it is worthwhile to wait (I had 2 children of 3 or 12 years old) or to address another car rental company.
So I went back to Budget and talked to another representative (the first one left when he saw me coming to the counter), told him I made an on-line booking and that I talked to my colleague about this in which this representative also disappeared in an office to talk with my colleague to whom I first addressed). He returned quite quickly and told me that he had a car available but that I had to wait until 11.30. At that moment I told her that I can not wait anymore because I have two children next to me whom he saw and that they have lost their patience. If I have to wait until 11.30, I prefer to address another company Rent a car from the airport, I can still see my vacation, because that was the purpose of my trip.
What do you think?
At that time, I was told we could perfect the car rental and started, but just told me that in order to get the car it was necessary to change the reservation from B to C and that I still have to pay something extra. I did not agree to modify the booking category, motivating that I received the booking confirmation for the choice I made, respectively for the price of 188.94 USD and that I do not want any change.
There followed a long series of discussions because they continued to say they can not give me the car if they do not change the booking category from B to C that I gave up because the children were no longer patient and I was not offered another solution, mentioning that I will refer Rovia about this.
Moreover, these things were brought to my knowledge in English, but I was forced to sign the documents in Italian, which was unhappy with me again. I was told that my English version would be communicated on mail, after signing and processing the documents.
Attach the documents received by mail after signing the contract in Italian language.

Please note that due to these constraints I have come to pay more for the change of reservation I point out that I did not want it than for the actual rental of the car. I was forced to pay 465.39 EUR instead of 188.94 USD to be able to rent the car.
The culmination is that after receiving the mail and the English version of the contract, I found that this up greading was "optional" and not compulsory.
As a Rovia customer I was treated under any criticism and I think you need to know this.
2. Unfortunately, the room reservation at Hotel Astoria in Bolognia was also surprising. I booked it at 31 August 2017 for one night (10-11 September 2017).
24 hours before my check-in at the Astoria Hotel, I checked if everything was in order, I was answered in the affirmative. I was glad that this time things will go well.
But, at the hotel I was informed that the apartment where I was going to stay is 500 m away from the hotel where I can walk and I was offered a map, to apartment 116, Via Galliera Bologna, not Via Fratelli Roselli
as it was written in the reservation.
So, I was advised to unload the luggage, park at the hotel's garage for a fee, and walk with the luggage, my wife and the two children, following the instructions on the map. I wondered if I can park in the designated place for accommodation but I was told there is no parking place and this is the only solution. I mentioned that it is difficult to walk with luggage and children and that I will leave early in the morning (at 6.00 to the airport to return home) but they said they had no other solution.
Surprises have not ended here!
I went out for a night walk through town and returning to the apartment where I was staying in an apartment building where there was no Astoria Hotel logo, I noticed I no longer have electricity.
I called the hotel, I was kindly told to send someone. Within an hour, there really came a person named from the Hotel, who announced that he did not know what happened, because the whole area was taken the current and it works, it does not know how long it will take.
So we slept "quietly" and woke up in the morning at 5.15 in the dark, we still had no current in the room, we washed and dressed with the children in the dark (at the light of the mobile phone), took the luggage and children walk 500 m to HOTEL ASTORIA to take your car and go to the airport.
At the Hotel Reception I was aware that the reservation details did not mention these travel details from the Hotel in other accommodation facilities, because if it had been, we would certainly not have made such a reservation.

Your booking confirmation for Hotel(s) - 2113955
Inbox
• [protected]@rovia.com
To:[protected]@yahoo.com
Aug 31 at 8:20 PM

2017

Dear Lucian Boca,

Thank you for choosing DreamTrips. This email serves as your travel itinerary. Please feel free to contact DreamTrips 24*7 Customer care in case you need help.

Best Regards,

DreamTrips Travel Department Booking ID:
2113955
View Booking Details
Booked By:
[protected]

Trip Details
Hotel Stay -(PrePaid Rate)

Appartamenti Astoria Check-In:Sep 10 2017
Check-Out:Sep 11 2017 Via Fratelli Rosselli, 14, Bologna, IT, 40121

Room Type:
Studio for 4 people
Room Description:
Free Wireless Internet Rate Type: Prepaid Fare Non-Refundable Fare

Fare: Base Fare: $99.49 USD Taxes : $9.95 USD Fees NA Total Fare: $109.44 USD Pay Now

Resort fee: Please review policies and disclaimer.

POLICIES
O CANCELLATION
o This rate is non-refundable and cannot be changed or cancelled - if you do choose to change or cancel this booking you will not be refunded any of the payment.
O CANCELLATION POLICY
o Penalty of $99.49 if cancelled between 08/31/2017 12:12 PM and 09/11/2017 12:00 AM.
O SPECIALCHECKININSTRUCTIONS
o Check-in for this property is based at a different location, Hotel Astoria, Via Fratella Rosselli 16.
O INCLUSION
o Free Wireless Internet
O PAYMENTTYPEDISPLAYTEXT
o Master Card-This payment will be processed in the United States.
o Visa-This payment will be processed in the United States.
O GENERAL
o Know Before You Go All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.5 per person, per night. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. A tax is imposed by the city and will be collected at the property. The tax ranges from EUR 1.50 to EUR 5 per person, per night. The amount has been determined by the local administration and depends on the length of stay, property classification, and room price. This tax does not apply from the 6th consecutive night of stay onward. Guests exempted from this tax include residents of Bologna and children under 14 years of age. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking.
O PROPERTYINFORMATION
o Pets not allowed Check-in time starts at 2 PM Check-out time is 11 AM
O CHECKININSTRUCTIONS
o Know Before You Go All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Self parking fee: EUR 12 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.5 per person, per night. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. A tax is imposed by the city and will be collected at the property. The tax ranges from EUR 1.50 to EUR 5 per person, per night. The amount has been determined by the local administration and depends on the length of stay, property classification, and room price. This tax does not apply from the 6th consecutive night of stay onward. Guests exempted from this tax include residents of Bologna and children under 14 years of age. Please note that further exemptions may apply. For further details, please contact the property using the information contained in the confirmation received after booking. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
O DISCLAIMER
o For HotelFees - MandatoryTax of 7.14 USD will be collected at the hotel.
o By proceeding with this reservation, you agree to all terms and conditions, which include the Cancellation Policy and all terms and conditions contained in the User Agreement. You agree to pay the cost of your reservation. If you do not pay this debt and it is collected through the use of a collection agency, an attorney, or through other legal proceedings, you agree to pay all reasonable costs or fees, including attorney fees and court costs, incurred in connection with such collection effort.
O CHARGING
o Total amount has been charged by DreamTrips
Disclaimers
Your hotel booking was made via DreamTrips through - hotelscom (Supplier number- [protected]). For all cancellations or changes to the reservation please contact the following: DreamTrips at +[protected]. If you cancel through the hotel outside of your cancellation window (see policies and disclaimers), please call DreamTrips at +[protected] to give your cancellation number. Generally special rate hotels are either fully non-refundable or charge some other fee for canceling. Please obtain and retain cancellation number from that supplier for your records.
Traveler Traveler Name Vendor Confirmation #
Adult Lucian Boca [protected]

Who Will Charge?
We have passed your credit card details to our supplier. They will charge the card at the time of booking.

Payment Details
Payment Method Credit Card: ****-****-****-8478 (MasterCard)

Additional Information
Please use the Vendor Confirmation Numbers when dealing directly with the airline, hotel or car rental agency, not the Rovia Trip ID. The Confirmation Number is located in the Trip Details under Vendor Confirmation #. If your travel takes you internationally please dial 011 and the number.
Your order is subject to DreamTrips's terms and conditions

For any questions or help with your order please call our 24/7 customer support number: +[protected]. Please have your DreamTrips Trip ID ready (2113955).

IT IS YOUR RESPONSIBILITY TO BE AWARE OF ALL ENTRY REQUIREMENTS FOR YOUR DESTINATION BASED ON YOUR CITIZENSHIP. CHECK WITH YOUR DEPARTMENT OF STATE OR EQUIVALENT AGENCY IN YOUR COUNTRY OF RESIDENCE FOR FULL DETAILS.

Rovia and the Rovia logos are registered trademarks under license to Rovia, LLC.
© [protected] Licensed to Rovia, LLC. All rights reserved. Any unauthorized use is a violation of applicable laws. All travel is booked by and with Rovia, LLC or its affiliates.

The information contained in this email, including any attachments, may be confidential and subject to copyright. If you are not the intended recipient, please notify the sender and delete this message from your system. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.
Sent by Rovia Holdings, LLC on behalf of its affiliates and/or subsidiaries, as follows:
Rovia, LLC, 5100 Tennyson Pkwy, Plano, TX 75024, Entity No. E0353902008-6 [CA SOT #[protected], FL SOT #ST37441, HI SOT #TAR6636, WA SOT #[protected], IA SOT #934]; Rovia Pte. Limited, 38 Beach Road, #29-11 South Beach Tower, Singapore 189767, Registration No. 201216388Z [Travel Licence No. 02572]; Rovia Australia Pty Ltd, Level 34, AMP Tower, 50 Bridge St, Sydney NSW 2000, Australia, ABN [protected]

Even if special conditions confirmation of the reservation, it is mentioned that the accommodation may differ from the hotel address, you can not see it at the moment of booking, it does not specify the distance, it is not mentioned that there is no parking place, it is not available transport from the hotel to the accommodation.

I'm attaching your map to see how comfortable we felt and how far we went with luggage and 3-year-olds and 12-year-olds.

When I became a World Ventures customer and implicitly, a consumer of ROVIA services, I wanted to promote this concept, so I paid the franchise fee.

After everything that happened to me, I wonder how could I recommend someone with these services?

Best regards,
Lucian Boca

I have been misled by one of the sales persons at the budget car rental location and charged extra visa costs for unwanted upgrade of car, extra fees and extra insurances.
I booked a car from budget with the site of rentalcars.com. When I arrived in the night in the airport of Nice, a sales person gave me general information of covered costs of insurance (I had extra insurance from rentalcars.com) and asked me general questions.
She handed me a contract in french while her previous explanation was vague and misleading in english and said sign this contract and you will get your car.
Never was I asked if I wanted an upgrade of car category from B to J. Nor did I had the feeling that these services were optional.
These misleading practices are clearly done to let persons pay. I send 2 complaints to their customer services and received ZERO response. Watch out for this company!

I'm a regular customer of avis over 10 years and a preferred plus member. I have rented a car in toulousse-france office. They give me the car as non-demaged. As a regular customer, I always trusted to avis over the years. And did not checked it in the parking lot. After leaving the airport, at a petrol station I have made a photo of the car and there was a scratch in front that was not declared.
On my return, they saw this scratch and tried to charge it to me. I showed them the photo and they accepted their failure.
But then they found an other one n the back. I did not saw this one and not done by my drive.
They put it as a damage done by me, I have made a rejection immeditly.
On my return I have sent a rejection mail to avis france customer service on 28th of july.
I have only received an automatic reply on 14th of august that I will get a reply in 14 days. Today it has been 37 days in total but still no reply. And they have charged 650eur immediatly from my credit card. And I cannot get even a single reply.

Be carefull with avis france!

On 27 july I was parked with my vehicle a guy with a avanza (rent a car) vehicle bumped into my passenger side back bumper. Case was reported to saps all paperwork was done. I was then told I had to wait to log a claim as the vehicle must first be returned by the renter which left the country on 03 august 2017. I waited I have called and spoke to loutjie a couple of times and was told next week tomorrow and moving forward I am still waiting. Its been over a month now and driving around like this I have send in all the required documents and just not having any luck

I had booked a rental car from AVIS and was planning to pick it up on the 24th of August from the Banglore airport. The confirmation number for this booking is 38710069US6 and the pickup was scheduled at 3 PM.

I reached the airport at 2.30 PM and my trouble started in locating the AVIS counter. Upon inquiry I found that there is no such location anywhere in the airport. I called the call center number and there was no reliable information from the customer care service. After a few more calls I was told that they do not have the car I had asked for and they can give me a car with a chauffeur which I outright rejected due to my out of station travel plans. I was transferred to the floor supervisor (Ms. Jasmine) and she ensured me that she will get back to me in five minutes. I waited for 40 mins and still there was no response whatsoever. I again called the call center and spoke to one Mr. Manmohan for another 30+ mins who after this long grueling wait told me that he was sorry and could not help.

I again had to travel back to the city and rent a car from another company at double the price I had booked for at AVIS. My travel plans for delayed by 4 hours and I reached Mysore, my final destination for the night, at 12 PM due to the traffic at this period. In addition to all these discomforts, I had to pay around $40 for the cab rides between the city and airport. So far, this had been the worst car rental experience I had ever had. I would request AVIS.com to take serious notice of the huge lapses in their Indian operation and fix these at the earliest. I would also like to be compensated for all the sufferings I had endured just for believing in AVIS. The worst of all these was that the Indian operation did not even send me a formal apology despite me asking them to send me an email stating their failure to honor my booking. Again I spoke about this to Mr. Manmohan and Ms. Jasmine.

I rented two rentals in ny/nj.
In both cases it was done over the phone.
In both cases I asked for a prepaid gas option.
In both cases I was told by the agent that I got it.
In the first rental I did get it.
In the second rental, I was asked on site to add money!
I contacted avis, only to be told that (quote): "there is no way to quote this option to you on the reservation"
I proved them I got this option on the first rental, and asked them to listen to the recording of the second rental and hear the agent granting me with the option.
Alas, they didn't bother to listen to the recording or to get back to me with answers.
I ended up paying for a one day rental of a lesser category car, almost as I paid for three days rental of a superior car.
Stay away from this company!

(attached I added the voucher I received for the first reservation, just that you can see that a prepaid gas is indeed an option... As oppose to their response, claiming it is "impossible"...)

I rented a car at ben gurion airport 8/10/17 to attend my mother's unveiling. The car's airconditioning was broken. I had to return it on my way to the unveiling. I then parked the car for the sabbath at the sheraton in tel aviv where i was staying. Did not use the car on the sabbath. Sunday morning rushing to catch my flight back to the usa the car was dead. I called avis at 0700 and was told they would come to the hotel to start the car. I waiting until 0830 and no one came. I left the keys and paper work with the concierge and took a taxi to catch my flight on time. I spent hrs trying to ensure that the car would be picked up. Rushing to go to the airport i left some personal belongings in the car. No one has gotten back to me.
In summary, rented at car for 3 days, 1 day no charge due to the sabbath, needed to replace both cars, 2'd car left dead in the garage of the sheraton in tel aviv. Received no help from your service desk in tel aviv. Would like to receive some reimbursement for the poor service, taxi service that i needed to take to catch flight, return of personal items ( sweater) left in car during the am rush .

Reasons for dispute against avis budget car rental
I booked a special offer rental vehicle online (26 july 2017) from a company called airports rentals for my recent trip to gaborone in botswana. The rental vehicle was to be collected from avis rent a car at gaborone airport on 27 july2017 @08h00 and returned 28 july 2017 @17h30 at the same airport. (see attached booking confirmation)
The total rental fee (bwp908.34) and insurance (bwp: 410.70) were paid in advance using my nedbank masters credit card (card number: [protected]) and the transaction is reflected on 29/7/2017 for r1, 698.38 on the statement of account number: [protected].
Upon collection of the rented vehicle at the airport – avis rent a car demanded driver's licence, passport, credit card and signing of a rental agreement before they can release the vehicle. They have subsequently deducted additional amount of r1, 560.63 from my american express credit card that was tendered collection counter. This transaction is reflected on 29 july 2017 on bank statement of account number: [protected].
Avis is not entitled to this r1, 560.63 as the rental was fully paid for in advance. (see attached correspondence from airport rental in this regard). Avis also invoiced me fraudulently by claiming that the vehicle was returned at 20h46 instead of 17h30, and ludicrously long after I have landed at or tambo international, johannesburg at 18h30.
I would appreciate that avis are made to pay back the money.
Thank you

Elliot sibeko
[protected]

We hired an avis car from columbus (oh) international airport and brought it back to the avis at port columbus airport on the 10th august at 17:30. I forgot my backpack in the baggage and realised about half an hour later. We called the office and was told the bag was found but when I went to collect it my money was missing (8, 300usd) and the front zip was half open. The police have been informed and a case was opened. It was stolen by one of the avis's employees. I just came to country for research fellowship in a cancer center. And that money was for buying a car. I think the avis company should be responsible for this situation. I called the police officer and he told me despite 10 days past from the event, still avis did not send the camera footage to him. I can not check, police officer can not check the camera records. And I am sure, there was something in the records.

Leased an avis car in belfast with expedia. Listed gps as a feature. Car had gps but the chip was removed because "people steal the chip". Had to pay for a separate gps with tiny screen compared to gps screen in the car and required to pay as much per day for the gps as the car. My wife picked up the car two weeks before I arrived in belfast. I tried to talk about it when I arrived and after returning to canada, but got the run around.

This is a summary explaining the unauthorized charges on my credit card. I booked a trip to milwaukee wisconsin to attend a funeral on expedia.com for april 21, 2017 returning april 22, 2017 and purchased a package, which included a round trip flight, hotel, and rental car. The total cost for that package was $374.10. When I got to milwaukee and went to the avis rental car station at the airport, the line was extremely long and when I got to the agent, she was going through the contract really fast and I did not see the physical contract while she was going over it.

I was looking at a touch screen and the avis agent attempted upsell me on several features. She mentioned a lot of various protections and other upsell services, but I said no to them all. She told me that she was going to put me in a dodge charger with a hemi, as if I was suppose to get excited. I told the agent that I do not want a gas guzzler, I just want a regular full size car. The agent then told me that she will put me in a volvo something, whi should be good on gas. I said fine and we proceeded. She told me to just tap the no/decline tab, then sign. She then printed out the contract in which the ink was very light as if the printer was running out of ink. I assumed everything was fine. I get out to the parking area where the agent directed me, went to the designates space, and the car she gave me was a large suv. I went to the avis booth within the parking area and told them, I just want a regular full size car. The man at the booth, took my contract, started typing, gave me a new contract and told me the space where the car he was now putting me in. I was given a 2017 chevrolet malibu which is considered a full size car by avis’ definition.

Included in my package through expedia was the rental of a full size vehicle from avis. After the funeral I proceeded to head straight to the airport and stopped on the way to top off the gas tank of the car. I didn’t drive the car very much as I was only there for one day. I returned the car back earlier than the contract required, and the car was full of gas. A few days later I logged into my capital one account and noticed a pending charge on my account. I called capital one and the agent told me the charge will drop off. The next day or maybe the day after, I saw that charge from avis in the amount of $70.38 had posted.

I called capital one again, and the agent conducted a three way call with myself and avis rental car co.. The capital one representative was on the phone while I was speaking to the avis agent and I asked her about the charges. Her response was “well you signed the contract so there is nothing I can do”! I told the agent that I did not have the physical contract until after I reviewed the touch screen and declined all of the upsells the agent was offering. I asked her to break down the charges that justified the $70.38, she stated that $30something dollars was for the vehicle upgrade and the remainder was for prepaid gasoline.

I told the agent over the phone that I purchased a package through expedia and I was given a chevrolet malibu, if anything I should be given a refund. The agent stated that the chevrolet malibu was considered a full size car. I told the agent well in my expedia package included a full size car, so why are you charging me a vehicle upgrade fee? She went silent for a few seconds and stated that she will refund the vehicle upgrade fee (she never did), and when I submit the receipt showing that I purchased gas for the vehicle, she would refund the remainder of the charges. The time I was on the phone I wasn’t in a position to write, and asked her if she would send me an email with the case number, so that I will know where to submit the documents? She stated that she would, but never sent the email.
The next day I called capital one and explained the situation and the fact that avis agent never sent me an email with the case number. The capital one representative told me that she would charge the 70.38 back to avis and they will have to submit documentation if they wanted to validate those charges.

I get an email on 5/17/2017 stating that I have a new secured message. I read the message and it stated that avis is claiming that this charge is valid. I am very disgusted at this point and will not let avis get away with this.

Documentation along with this summary was submitted to capital one and avis still would not take responsibility. Avis actually provided to capital one the contract that had the volvo on it. I provided to capital one my expedia itinerary that clearly shows that a full size car was in my package, a receipt showing where I stopped and topped off the gas tank, and the receipt that was given to me at avis showing that I returned a chevy malibu back and the tank was full. After all that avis still did not want to make it right. I called capital one back and they issued me a permanent credit.

Although I was made whole, avis rental car still got away with charging me for service that I did not use or ask for. Because avis felt that cheating me out of 70.38 cents was worth more than losing a customer for life, I am still determined to complain to as many complaint boards as possible.

On July 16, 2017 my husband and made an online reservation for a full size car, and prepaid on the date of the reservation. We received a confirmation email immediately, and a reminder of the reservation a couple of days ago. When my husband went to pick up the car, he was informed that they had no full size cars - that all they had was a Toyota Corolla. Not knowing what to do, my husband signed the papers and took the Corolla. I would not have rented a Corolla for our trip, as my current car is a compact. Why would I pay to rent the same size car I already have. When I called them back, I was told there was a big convention in town, and this was the only car that had. That I was lucky because some people didn't even get a car. What a great business model, and abhorrent customer service. She further told me if we wanted a refund we would have to do it through the 1-800 number because that is how we paid for the car. When I called them, they said yes they would refund me the money less one day since we picked up the car and used it. Used it, I told her all we did was drive it home. I will never rent from Avis ever again, and will be sure to tell everyone I know what a great business model they have. Take your reservation, take your money, and then bait and switch you when you get there, and tell you are lucky to get what you get.

My daughter and live in San Francisco. Last week we flew back east for her college interview. Three weeks prior, I made 2 reservations to rent a car from Budget. I prepaid for both of the rentals. We flew into Boston and rented a car from Budget at Boston Airport. We were in line for an hour and fifteen minutes but the rental went smoothly. We drove the car to New York and dropped it off on Friday. We didnt want it over the weekend. When we dropped the car off, the line was horrible and we had to double park for 50 minutes near Time Square while waiting to get checked out. It was a bit frustrating but whatever...It's New York and it's busy!

Our next reservation to pick up was for the following Monday morning. We had an 8am reservation. My daughter had an interview at a college about 45 minutes away. Since it was so hectic to do the drop off, we inquired about how long it would take on Monday to do the pick up. My daughter was super worried about being late to her interview. The guy told us 5 minutes.

Since we didnt believe it would take 5 minutes, we walked over to Budget on Saturday to ask again. My daughter needed everything to go smoothly before her interview. This time we were told 15 minutes.

On Monday, we arrived early. We stood in a very short line for 45 minutes before I got to go to the counter. My daughter was almost in tears. I let the woman know i was in a huge hurry but she didnt care. There were 2 of them working and both extremely rude and super unprofessional.

She asked me for my credit card and license. I gave them to her. Then she told me I needed to have the card I rented the car with. I didnt have it with me but explained I already paid in full. She told me she could not rent to me and I had to leave! I told her I needed a car and she could use the card I just handed her. Make a new reservation if she needed to. I didnt care what we needed to do at that point, I just needed a car! She saw my daughter in tears but didnt care. She told me to leave.

We left in the pouring rain with 5 suitcases. We stood outside, soaking wet calling around looking for another rental car. We could not find one. We ended up calling Uber, taking our luggage back to our hotel that we had already checked out of and taking an Uber to her interview. Since we were an hour late... she missed it. We flew all the way from California and missed her interview due to rude, unprofessional and lazy counter people at Budget.

I understand she wanted the credit card that I paid for the car with, but I had a credit card she could have used. She could have made another reservation if she needed to. The guy next to me walked in off the street without a reservation and the other rude woman at the counter was making a new reservation for him. Instead, my daughter and I were thrown out.

Budget cost us tons of money and cost my daughter her interview. Horrible.

On 2 August 2017, one of our travelers had a confirmed pick up, 34142468US3, for 11:30pm at the Huntsville Intl Carl T. Jones Field Airport at which the rental associate closed the counter 15 minutes before the midnight closing time. He did not have to wait on baggage since he is only there overnight and had a carry on. He saw the female Avis associate into the back room and turn the lights out. She never once came back out/counter even though he was standing there. He went to the Hertz agency but unfortunately they did not have any cars available so he had to get a taxi to his destination and back to the airport.
When I arrived to work this morning, the traveler had left me a message of what happened. I called the Huntsville Airport Avis Rental agency to see what happened and the representative told me that the records show that the clerk clocked out after midnight...How did that happen when he was standing at the counter at 11:45pm? People from the flight we're still at baggage claim, and standing in the other rental companies lines/counters. Mind you, the clerk waited until passengers from his were offloading to close the counter. If she were going to close early, it should not have been when a confirmed renter was standing in front of her desk.
The traveler is an Active Duty Soldier traveling on official business arriving late, for an early meeting. The US Government lists the Avis Company with our agency as a choice for rental cars. I am going to request that they remove your company from our options until Avis takes care of this matter. This is not the first issue our organization has had with the Avis Rental Car Agency. I am requesting a follow up from your agency on this situation to know how this situation is going to be resolved. In addition, the confirmed renter needs some kind of reparation as this situation caused him to arrive to his hotel even later than expected such as a free future rental on a vehicle.

I rented a car through Priceline Trip# [protected]. I arrived in Las Vegas Airport on July 23rd and returned the car July 29th at the airport location.
I had already paid Priceline 277.12 for the weekly rental and the agent at the counter asked if I wanted to insured the car. Add collision should have been 11.00/day, GSP 16.99/day and market gas was $30.00. At most an extra $225.00, but instead my credit card was billed $986.00. How can the insurance cost more than the car rental? Very disappointed with the agent that processed my transaction, if the insurance in fact cost more than the car rental she should advise the customer and offer options that are more reasonable. Conf#16189851US6

Budget Rental Agreement No. [protected]

I rented a midsize car through Priceline for transportation while in Lansing, Michigan for 7/6, 7/7 and 7/8. I picked up the car on 7/6 and was given a compact car instead of a midsize car. Since I'm over 6 feet tall, the compact car was uncomfortable to drive so I used it very little. I only drove a total of 34 miles. Before returning the car on 7/8, I filled it up with gas. The cost was $5.00. At drop-off, I provided the clerk with the gas receipt and confirmed that there would be no charges made to my credit card.

Nonetheless, on 7/11 I saw a $16.32 charge from Budget on my credit card. I immediately called the local Lansing Budget office and was told that the charge was for gas. I explained that I had filled the car up with gas before dropping it off and gave the clerk the receipt. I was assured the problem would be fixed and my account credited the $16.32 charge. I waited until 7/17 for the credit but it did not happen. So, I called the local Lansing Budget office again and explained the situation. I was told that the "Boss" had some personal issues and was not able to approve the credit, but that they would now take care of it and process the credit.

Again, nothing was done. That's why I'm making this complaint. First, the fraudulent charge and then the false representation that the issue would be resolved. At this time, I 'm requesting payment of $16.32. This could change, however, if I have to spend additional time and effort dealing with the situation.

Please give this matter immediate attention.

I rented a car at Budget, paid with a voucher from Autoescape. Budget charged me the rental costs without regarding the voucher. I want a refund.

The odometer showed more than 2500 miles more than noted when I got the car. It does not matter for me, cause I had free milage.

For details, see the added documents.

Best regards
Unni Molvig
Unni.[protected]@kjeveortopeden.com

Dear Sir or Madam,
I am writing to make you aware of an incident that happened to me last Monday (July 17) with the Philadelphia airport Avis car rental. To put it frankly, I had a terrible evening that day. I arrived at the Avis Philadelphia airport at around 10:30 pm to get the rental car I had reserved. After waiting in line for quite a while I was eventually able to see a clerk and proceed with the rental car. The lady gave me the paper work and indicated where I should go to pick up my vehicle which I did. Once I arrived at the vehicle pick-up location there was a car already there and the car was running. After a few minutes of waiting I realized that the car that was running had the same licenses plate number and VIN number as my rental but no Avis employee was there so I felt uncomfortable taking the car at that point. Eventually I was able to talk to an Avis employee and she confirmed that the car that was running was indeed my rental car and that I am free to take it and go which I did. I took the car, went to the exit gate, showed the gate keeper the paper work and got the OK to leave. Once I arrived at my hotel (Sheraton Philadelphia University), I parked in the hotel's parking garage and when I tried to turn off the engine I realized that the vehicle used a smart key, something that I am not familiar with. I turned off the engine then started looking for the smart key inside the car. I spent about 20 minutes trying to find the smart key without success. After that I decided to call the Avis facility that gave me the rental car but after multiple attempts I failed to be able to talk to an actual person. I then contacted Avis emergency road service and the lady I talked with asked to keep looking for the key inside the car, she believed that I could not have been able to drive the car that far without the smart key. I asked help and a gentleman from the hotel helped me find the key with a flash light (it was around midnight by then) but failed. The lady from the emergency road service eventually decided to have a towing bring the vehicle back to the Avis Philly airport so that they can give me another car. I have to say that the lady from the emergency road service was very nice the whole time. The towing eventually came however it could not get inside the garage because it was too big. We were puzzled as to what to do next. The only option was to put the car in neutral and then push it out of the garage (I was in level 3 of the garage) but how to do that without the smart key? Thankfully (and many thanks to the South Philly Towing guy's resourcefulness) he was able to open the transmission box with a screwdriver and put the car in neutral. We then pushed the car out of the garage. Eventually the car was towed back to Avis. When I arrived I told the clerk (it was a different clerk than the one whom I dealt with initially) what happened. They mentioned that they had the key and that they knew that a vehicle had been taken out without the smart key but had no way to contact me. The two young gentlemen were polite and understanding of my frustration. I ended up driving the same car back to the hotel but with the smart key this time. I have to say that this was incredibly frustrating. I went to bed after 4 am and I had a business meeting early morning the next day. I understand that everyone can make mistakes but not giving the key to a customer is a pretty big mistake to make for a rental car company. What I find the most frustrating is the fact the Avis office knew that someone left without the smart key and that they never answered the phone when we tried to contact them. They must have known that I would call them that night. I tried to call them multiple times and the emergency road service lady tried as well without success. If only they had picked up the phone they could have just send someone to my hotel with my vehicle's smart key.
To be clear I am not writing because I want money or anything. I just want you to be aware of what happened so that it never happens again. I work at AbbVie in the Chicago area and I choose Avis because it is listed as the preferred car rental provider by AbbVie. If things like that keeps happening to their employee I have no doubt that AbbVie will not do business with Avis anymore.

Anthony Mastracchio
Reservation number [protected]-US-2
Avis car number: [protected]

On the 15/08/16 I rented a car from Budget Car Rental at the Orlando International Airport and as I had no credit cards and was not informed previously that I had to pay a deposit prior to obtaining the car, I had to pay $100.00 as the deposit which I was told would have been refunded to me upon return of the car.

On the 29/08/16 the car was returned and I was advised by the Rep Amro Tkeidek that I was not be able to receive my deposit as they do not have cash in hand and it would be posted to me.

Its now almost 1 year and even though I have chase Mr Tkeidek from the details provided on his business card which he gave me for follow up (amro. [protected]@avisbudget.com) I have yet to received my money refund.

I would like this fully investigated and my money returned ASAP.