Aspen Dental – Complaint: incorrect billing for services not received

Dear Aspen Dental Customer Service,

I am writing to formally complain about the continued billing of services I have not received. My husband, the primary insured party, received dental services at your Beavercreek, Ohio location on March 12, 2024. However, I have not visited an Aspen Dental office in many years and do not carry dental insurance for myself.

Despite this, I have been receiving a bill for the services provided to my husband. I have called Aspen Dental multiple times, provided my husband's insurance information, and requested that my name be removed from the bill. in the form of a text message or a bill in the mail. Unfortunately, these efforts have been in vain, and I am still receiving the bill.

I have been calling your office every week to resolve this issue, but nothing has been done to date. This ongoing billing error is causing significant inconvenience and frustration.

I urge you to address this matter immediately by removing my name from the bill and ensuring that all future billing is correctly attributed to my husband’s insurance.

I expect a prompt resolution to this issue and confirmation that the correction has been made.

Sincerely,

Velda Martin

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