CB Dental Services Aspen Dental Horrific experience - don't want to even give one star!

Aspen Dental review: Horrific experience - don't want to even give one star!

B.Bond of Marion, US

May 02, 2025 11:29 am EDT

Verified customer

Featured review

My elderly (87yo) mother went to Aspen Dental in Marion, Illinois. They took out her tooth and told her she owed $180 when she left. She got a bill afterwards for another $29.00. When I questioned the additional charge...in person...(after she paid for what they told her she owed) the "supervisor" got hateful. I called customer service three times to only be told that she would be responsible for the remaining $29.00 because she signed a responsibility form. No insurance was involved...cash only. What keeps them from charging her even more once the $29.00 is paid? When she went to another dental office to get a second option on an implant they informed the new dental office that they would not share her x-rays because she owed the $29.00! If she owed the $29.00 they should have told her the day of the procedure and she would have gladly paid it! Extremely poor customer service, nasty storefront (literal filth), and hateful staff!

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Aspen Dental phone numbers

+1 (888) 809-5582

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Professional Services

+1 (406) 489-3290

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Territory Manager

+1 (315) 350-8795

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Public Safety

+1 (315) 569-0948

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Clinical Director

(844) 789-0592

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(877) 750-1135

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Aspen Dental emails

patientservices@aspendental.com

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Confidence score: 100%

Support

customerservice@aspendental.com

Aspen Dental address

728 Stillwater Ave., Bangor, Texas, 4401, United States

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