Aspen Dental

10/27/23

This place is the worst! They should be shut down!

Had apt 10/12 for filing, crown, 3 extractions. Received call from office at noon confirming apt. At 4pm I get a call advising they didnt have a dentist on staff that does extractions! They cancelled my apt and rescheduled it during this call to fri 10/20 for filing, fri 10/27 for crown and 11/2 for extractions. Get to office at 8am this morn to be told they dont have me scheduled today! This place is the most incompetent business i've ever been to! They don't give any [censored]s as to how much they screw you over! This is now 2 times i've taken off work for scheduled apt only to be told they cant do the work! There is a reason they can't keep any dentist's employed here! Save yourself time amd pain amd go to a credible dentist! This place will only jerk u around and fail to provide service!

7/2023

If I could give zero stars that would be over rating the plover location! I was seen for xrays/consult 5/31. As I was leaving I was told their system was down and they would call in an hour to let me know what my out of pocket for my services would be and to schedule those. Noone ever called. It's been over a month, i've called and left numerous messages only to never receive a call back! My insurance says there was never a bill/claim submitted from aspen. Today I did finally get thru only to be told there are no doctors at this location indefinitely and basically I need to reestablish care somewhere else! So i've sat here for over a month in pain waiting for these jackoffs to simply pick up the phone only now to have to wait months to even get into another dentist!

I went in to get a tooth fixed and a hygienist told the person next me that he had stage 1 gum disease. Then came to me and checked me mouth and told me that I had stage 1 gum disease. First I wasn’t in there for someone to check after I had my work already done First my regular dentist just did the same check four months ago and I wasn’t even close to having gum disease.. also my regular dentist just double checked it and still not even close.

My review DON'T GO THERE DON'T BRING YOUR DOG THERE! There is not one good thing I can say maybe the office was clean. The only agenda they have is to get as much money from you has humanly possibly. They don't care if patients can't afford it they will find a way to get money from you.They say don't worry about it medical bills don't effect your credit! If that's what they are telling uneducated people regarding there finances they will find a way to get it from it. Maybe billing for things you don't know anything about.

Outstanding administrative incompetence that I would avoid at all costs. The dental services were fair, but there is no way they can carry all the weight with such a lack of professionalism in the office. We should have left after the first experience, but the Dr was good, and so was the tech (otherwise I would give 0 stars). We only decided to go there because it was close to home and our insurance was expiring soon, so they booked us without issue, which made it convenient. I regret not leaving after the first visit because it took 4 months to resolve a billing issue that nearly went into collections, which was a mistake on their part in the charging. I will not go into all the details of our experiences but We returned to complete the procedure that we started. The dental care was fine as I mentioned but, unfortunately, its completely overshadowed by the lack of professionalism in the admin and the unwillingness or interest to provide common customer service skills. We spent endless time following up with things that should have been brought to our attention but weren't. Our calls and emails were repeatedly not answered, even when they had no patients in the office. Finally, we are glad to leave today after receiving a digital copy of our X-rays which only came a month after submitting an authorization form that was supposed to take 5-10 business days to process. 4 weeks later: Two phone calls,2 emails and an in-office visit asking for them even did not resolve this and they act as if noth happene and they nearly never reply. Yesterday they finally send the X-rays to us by email after going there to follow up but when received half of them were missing. I responded by asking them to send the complete file which they responded with the missing half without acknowledgement or an explanation or a word to take responsibility for their mistake.

Although, it is to be expected from service industries that are centralized and run by equity funds by streamlining systems to increase efficacies and profits, which Aspen seems to be. At least hire trained professionals or you overstep the point of diminishing returns as this place has. Also, to be expected, equity firms do not care about the service they provide, they only look after their bottom line, so, it is advantageous to hire unskilled labor and provide a false image to the public of having customer service by hiring online content monitors to respond to reviews. I complete farce.

We will Avoid Aspen Dental and tell everyone to as well. Now we will take the time to find a family-run dental office that still operates according to the values of providing clients a service that they care about and stand behind.

Went in the Temple Tx office to see about putting the 2 abutments for my implants in. Also the denture for the implant is not fitting well. So I went in to have adjustment. The dental tech for some reason was upset and told me I can't keep coming in making adjustments if they don't fit! They look like they fit to me! I sat in the dental chair 45 minutes, I couldn't believe the rudeness, then a dental tech came in and said the doctor said she's not putting them in and she is done with my treatment. So I paid thousands of dollars for nothing. The dentist called me after reading my complaint and wanted me to come in and I told her I do not feel comfortable going back there. She already told me she's not going to finish the job.

I started my Invisalign process on March 2022. To this day it been a long 8-12 months battle with Aspen dental. When I started my process the bottom Invisalign did not fit. It was too long causing them to cut into my back gum. When I went to my next visit they saw what was going on and cut the Invisalign now my back wisdom tooth will not be fixed. I quote the doctor stated “ they didn’t do your molds correctly”. I ended up telling the front desk lady I was not pleased with this and not pleased with my fill that I got for my front tooth as you can clearly see a line from when the doctor filled my tooth. The doctor started “oh the Invisalign will correct it. From then I asked for my money back. Was told they will fix it and thats what caused new trays to be ordered. The new trays took months to come . I was using the same Invisalign I had for months . Called and was told it was on backorder and it should get here. I then asked for my money back. Two days later get a call my Invisalign's was here. Hurricane Ian happened I lost my car and stopped treatment because I didnt have a vehicle. I called and spoke to a manger on a refund and told me it was too late for that was told what she can do is when I was ready I can come back they will put my treatment on hold. Never received a phone call from Aspen until I called around September or October of 2023 was scheduled a visit. The visit seemed off as it felt like a first time visit. I was than told since It been so long i will have to restart my treatment. What happened to my previous treatment I never finished. I paid everything upfront before completing anything. Stated there was no notes made stating they were putting my treatment on hold. There was new doctors new faces so manager made it seem like i was lying. I than asked to speak to her manager who said she will talk to and let me know what they can do. I waited a month no call back . I finally called the front desk texted the manager who than responded “yes she has to pay everything again” . I was so angry I ended up asking for their managers phone number. Who the agent gave me an email. Sent an email in January to this day never got a response. Called the [protected] number. Since February I’ve been going back and forth on a manger is supposed to call me. Never does put it in their system they do and resolve their case. All i’m asking is for my money back for the lack of communication, lies and unprofessionalism.

On Jan 11th 2024 I went to aspen dental in Bluffton SC. The tech that was putting in temporary tooth was sick, and sniffiling. When she put the cement on the tooth to hold it in place she used an excessive amount. It was spread all over the two teeth next to the temp. I mentioned it and she scraped some off. I still had a coating on the the tooth behind it. Two weeks later when I went to get my permanent tooth the new tech couldnt remove it. I told her I was in pain and asked for some Novi cane. She got out the syringe and before she administered to meds. She said "wait I think I can get it" I was in a lot of pain. She finally squeezed the pliers so tight the tooth shattered sending parts of the tooth down my throat and choking me. The permanent tooth was then put on. I waited three weeks for the pain to subside. It didnt. I went to another dentist who told me there was a margin on the gum line that is exposing my nerve to air and potential infection. There is also a piece of cement still stuck in the gap between my teeth. 3 and 4. Also tooth #3 which is an implant, now has a big chunk taken out of it.

On four different occasions I have spoken to Deone the office manager at Bluffton Aspen. She said she filed a claim reversal 2 different times. My insurance company hasn't heard from her at all.

I still have a tooth ache and need a new crown. I can get this done until this claim has been dropped off my insurance.

My Email is [protected]@gmail.com

I would appreciate any help you can give me. I would like to have a pain free mouth.

Thank you

Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.

Sincerely,

Kathleen Prior [protected]

I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she was from the Bloomington office. I went home and knew they were never going to fit. I had paid up front. I tried using Fixadent to keep them in my mouth, but it would only wind up coming loose every time I ate anything. I finally went to another Dental clinic that had a 5 star rating and got a second opinion. They did x-rays and a CT scan. They showed that the posts were not parallel, but were crooked. They were both leaning toward each other substantially. The cat scan showed that the dental implant would not fit right on the gums, suggesting that the impressions were not done right. The dentist said that the implants were not the best ones that should have been used. He stated they were weak magnets and that they should have used the more heavy duty ones, especially knowing that they had only put two posts on in the very front of the mouth. He said the implant’s should have had at least two more posts towards the back of the mouth to try to stabilize how much they would move in the mouth especially when biting down and chewing food. I made another appointment with him to do a consultation to fix the problem. At that appointment he gave me two options to fix all the mistakes. I choose to go with the fixed implant. I want a full refund from Aspen dental since the implant from them is never going to fit me. By the way, the temporary implant they gave me after pulling all my bottom teeth never, ever fit me. I kept telling them the temporary one’s didn’t fit either. I went back to them several times to have adjustment made but I got the same response from them, that they couldn’t do anymore adjustments, so I was left completely toothless on my bottom. I lost a lot of weight and dropped down to 96 lbs. My doctor and family were very worried about the weight loss and the fact that I could only eat soft or liquids for all those months. I had my surgery to remove all my teeth in January 2023, so it was at least 7 months getting my implants. There is so much more to to this nightmare, but that will require a lot more time to gather all the information. I believe there is an issue with them charging me $1299 more after I paid in full up front. There is the matter of them owning me $3500 refund that they refuse to give me. I paid for a bridge that would have been put in on the upper gums where I had several teeth pulled. That was included on the estimate I paid in full on. I told them I wasn’t going to do it, but they refused to give me a refund. They said I owed 1299 more and I gave them a $500 check that day as partial payment. I want a full refund for the entire cost because I went thru almost a year of pain and so much stress and am still not able to eat and enjoy food. My stress level is at maximum now that I know I have to go thru all of this again and have to pay thousands of more dollars to fix the poor work that was so unnecessary! I pray you will help resolve this full refund issue. If not, I won’t have any choice but to get a lawyer. I can give you the information to contact Madison Dental Health and get the CT scan, x-rays, his treatment plan to fix the mistakes and poor quality work. I do have a lawyer that will take this case if not resolved to my satisfaction. I only want my money back. At this point I am willing to negotiate for a full refund including the $3500 for the bridge I paid for and didn’t get done, and the $500 dollar check I paid towards the $1299 they said I owed them despite paying for everything up front At the beginning. As you know if it goes to my lawyer, I will ask for more for all of the stress and weight loss and the fact that I have to suffer through this whole procedure again which feels like I’m in a nightmare. FYI I lost my husband of 50 years shortly before I started the process of doing the implants. That in and of itself was the most devastating experience in my life. I am 75 years old and am not looking forward to any of this! But I’m moving forward with this course of action now because I am stronger now and know that it’s the right thing to do.