Aspen Dental’s earns a 1.5-star rating from 22 reviews and 1654 complaints, showing that the majority of patients are dissatisfied with dental care.
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Lacks professionalism
Outstanding administrative incompetence that I would avoid at all costs. The dental services were fair, but there is no way they can carry all the weight with such a lack of professionalism in the office. We should have left after the first experience, but the Dr was good, and so was the tech (otherwise I would give 0 stars). We only decided to go there because it was close to home and our insurance was expiring soon, so they booked us without issue, which made it convenient. I regret not leaving after the first visit because it took 4 months to resolve a billing issue that nearly went into collections, which was a mistake on their part in the charging. I will not go into all the details of our experiences but We returned to complete the procedure that we started. The dental care was fine as I mentioned but, unfortunately, its completely overshadowed by the lack of professionalism in the admin and the unwillingness or interest to provide common customer service skills. We spent endless time following up with things that should have been brought to our attention but weren't. Our calls and emails were repeatedly not answered, even when they had no patients in the office. Finally, we are glad to leave today after receiving a digital copy of our X-rays which only came a month after submitting an authorization form that was supposed to take 5-10 business days to process. 4 weeks later: Two phone calls,2 emails and an in-office visit asking for them even did not resolve this and they act as if noth happene and they nearly never reply. Yesterday they finally send the X-rays to us by email after going there to follow up but when received half of them were missing. I responded by asking them to send the complete file which they responded with the missing half without acknowledgement or an explanation or a word to take responsibility for their mistake.
Although, it is to be expected from service industries that are centralized and run by equity funds by streamlining systems to increase efficacies and profits, which Aspen seems to be. At least hire trained professionals or you overstep the point of diminishing returns as this place has. Also, to be expected, equity firms do not care about the service they provide, they only look after their bottom line, so, it is advantageous to hire unskilled labor and provide a false image to the public of having customer service by hiring online content monitors to respond to reviews. I complete farce.
We will Avoid Aspen Dental and tell everyone to as well. Now we will take the time to find a family-run dental office that still operates according to the values of providing clients a service that they care about and stand behind.
Recommendation: Go elsewhere
Aspen Dental Complaint 1654
Horrible experience.
I started my Invisalign process on March 2022. To this day it been a long 8-12 months battle with Aspen dental. When I started my process the bottom Invisalign did not fit. It was too long causing them to cut into my back gum. When I went to my next visit they saw what was going on and cut the Invisalign now my back wisdom tooth will not be fixed. I quote...
Read full complaintDentures / dental office
I have been trying to get the right fitting dentures for over a year @ the Sedalia, Missouri but because of been very ill have to go through the procedure of the bottom denture all over again, because they messed it up the first time. I or My husband called the office every time that I was too ill or in the hospital to go in for my appt, In Sept of 2023...
Read full complaintImplants and dentures
Had all work done during the pandemic including all extractions and 2 front bottom implants inserted at the Lincolnton NC office. Dr. Salem was the dentist at this time. While tightening or torqueing the left implant there was a loud cracking sound and he apologized. I have tried numerous times to explain to the different staff members the issues i have...
Dentures
My husband and I received dentures from Aspen Dental Plant City. We were advised to have implants for our lower dentures. I received nerve damage from my surgery. My husband has had nothing but problems with his dentures. He received his dentures approximately 1/15/2020. Since then, his upper denture has broken three times, 11/2023, 12/2023 and 4/2024. The...
Read full complaintNew teeth
I had went to the location in Marble Falls,TX the first part of December. My teeth were hurting really bad so we decided to just get a full set of new teeth. I was in tons of pain and was told the doctor I had to see to get them pulled was not going to be in for another month. So, then I was referred to one in San Antonio,TX to get the bottom teeth pulled...
Read full complaintCrown disaster
On Jan 11th 2024 I went to aspen dental in Bluffton SC. The tech that was putting in temporary tooth was sick, and sniffiling. When she put the cement on the tooth to hold it in place she used an excessive amount. It was spread all over the two teeth next to the temp. I mentioned it and she scraped some off. I still had a coating on the the tooth behind it...
Read full complaintCare quality
I visited Aspen Dental around 2/20/2024 for a routine checkup and cleaning. I was unexpectedly taken to the X-ray area and briefed on the necessity of dental X-rays. Subsequently I was escorted toa room for the cleaning and examination. Duringmy cleaning, which was hastily done with a water pick by an unidentified woman, I was asked questions twice. Another...
Read full complaintOver charging
Aspen always asks for payment upfront. I had a tooth pulled and two weeks later I had my teeth cleaned. Both of these were scheduled at the same time, and I paid for them both at the same time in the amount of 147.00. 3 weeks later I get a bill and it shows I owe 136.20, And then I get my dental statement from my insurance, and I truly only had to pay 53.00...
Read full complaintLoose partials, and now a bill for x rays they didn't file
When our local Office opened I went to them. I was told I need upper and lower partials. I agreed. I paid up front on my Care Credit and they were to file to file my Insurance Company for them. This was all most 5 years ago or 6. My Insurance Company informed me last year they never filed it. All this time I am going for regular checkups they are smiling...
Dental services
I have contacted and talked to numerous people about this but it seems to keep getting overlooked. These charges ALL OF THEM are not suppose to be charged because the dental work NEVER got done I still have absent teeth that I am charged for aspen dental work that never happened! They charged me before I got the procedures done. Ive talked to someone from...
Read full complaintDec.18 2023 I was ripped off by aspen
Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.
Sincerely,
Kathleen Prior [protected]
Claimed loss: $360
Desired outcome: get my money back
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Dentures
My adventure with Aspen Dental started in 2022. I have full dentures in which I received from a different dentist office in Dallas Tx (Lancaster Family Dental), My dentures were made to fit and look like my old teeth prior to removal of teeth and put in immediate dentures in 2018. In 2022 I had a tooth from the denture to come out. I made an appointment...
Read full complaintDental work
I took my son for tooth pain they did some x rays and said he needed a root canal but would need to send me to an office an hour away because they couldn’t do it at the current office. They also said he would need some deep cleaning over several appointments. We applied for care credit at which time they charged me for the root canal and future deep...
Read full complaintFull bottom dental implant
I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she...
Read full complaintDentures
This concerns the Aspen dental located at 3425 Erie Blvd East, Syracuse N.Y. I bought the top of the line dentures just short of 7 years ago. I had lost between 35-40lbs and my dentures were falling out every time I talked, tried adhesive but not what I had to do when they were first fitted. So I called Aspen located at said address,talk to person answering...
Read full complaintTerrible service, bait & switch. Paid for invisaligns & 4 retainers.
WORST EXPERIENCE I HAVE EVER HAD! And I'm not EVEN going to get into my wife's experience with Aspen! We saved up to buy the Invisalign's for us both. I wish I could attach my call log here. But NO communication or follow up at all from Aspen Office. I had to make 16 Calls out to the Delaware location myself to follow thru on the stages & process. 2 Missed...
Read full complaintbilling
After 8 months I received a bill from Defiance Ohio. I called them and they said they are not responsible for billing. I have called every number I can find about Aspen and was on hold till my arm fell asleep. So here I go again Earlier this week 2/25 I received a bill for services that were for 6/2/2023. This is the first I had heard of it. Aspen is always good about doing things without my knowledge or permission. This must of been one of those things so bill me 8 months later and expect to pay.
Claimed loss: $139.00
Desired outcome: I feel I should not have to pay for something 8months old when I have never heard of this before
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Loose fitting dentures
I went to Aspen Dental worst experience I ever had at a dental office I got a set of dentures made first time I went back in there they had to remake the top plate so I waited while they remade it when I got it had very little suction on roof of the mouth bottoms so loose turn 3/16th on my gum in my mouth tried to eat with them bit in to a piece of meat both plates out of my mouth so I started glueing them in had to use so much glue oh man it was just nasty🤢 both top and bottom glued in sold to a lot of glue yuke so I decided to go back one more time let them remedy the situation went in I was trying to be nice the doctor got in my face said that is the way the bottom fit loose flopping around they was trying to sell me implants I said I can't afford that ain't the way dentures are supposed to fit and that doctor looked at me right in my face and said you must not think I know what I am doing I said you don't it is pretty evident I got up right out of the chair and I tossed the dentures on the table behind her I said I want all the money back on these dentures my insurance company paid 1000.00 and I took out a loan on the rest of it for a total cost of 3538.00 and I am mad by this time I just want my money back I got in it she says Larry come on don't you want the teeth I said no I want my money back I got 2043.00 financed plus the payments on the teeth equals 288.60 some how they come up to 495.00 but anyway I have a 2pm appointment with financial advisor today I go to meet that financial advisor today guess who is waiting on me at the financial desk today that same doctor I had trouble with the day before she said look I got your refund for you she had everything but my payments I had made she said what payments and then she made it a point to tell me I could have a refund but she was going to send my insurance payment back to the insurance company well I called that same insurance company that said if she sends that money back here they will take it from you because all though I had this done in
[protected] I switched insurance 1-1-2024 so it was last years benefit but only 2,months old and she said as far as the loan goes they will take the money away from you before I am done just threatening me I guess all I want is to go some where else and get my teeth and she wanted me to sign that paper and I finally said before I sign any thing I want to talk to the insurance company cause I am responsible for the loan and the insurance money is my benefits for last year and that's where I left it
Claimed loss: 3538.00 dollars and still no teath
Desired outcome: I just want my dentures fitting right
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Fixing problems
Its been a while since I have wore my teeth each time I go back tell them my complaints they do a little adjustment and expect it to be fixed. My top plate is made lopsided the one side dosen't go over my gum and everything I eat or drink washed the plate loose, when I told them this they said there is nothing they can do about it. Also I had implants for...
Read full complaintImplant denture on bottom.
Joanna Samford 14 executive dr jasper tn [protected] I paid 21,000 for my surgery. I paid 2500 for the denture. My purchase made Dec. 2019. my surgery was done mar or may of 2020.. After 7 months of healing a denture was made. It did not fit would not stay in.After 20 or so visits,teeth still will not stay in. Aspen made me another one which took...
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