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CB Furniture Stores Ashley HomeStore Complaints #302-321
Ashley HomeStore

Ashley HomeStore review: Recliner

C
Author of the review
2:31 pm UTC

I purchased a rocker recliner from Ashley Home furniture on May 8, 2021. I depend on this chair because due to health issue I must sleep in it.
After two weeks the lower part of the arms did not have padding so the wood started poking into both of my legs. The back of the chair started to separate from the seat creating a large gap that everything and anything could fall into. The Ashley Store in East Peoria IL where I bought the chair advised me because it had been 2 weeks there was nothing they could do but if I wanted to take pictures and send them someone could decide if it could be repaired or not. All I wanted to do was exchange the chair for different chair.
I would even pay more for a better chair if necessary. They advised me that this was not possible.
User's recommendation: DO NOT BUY From Ashley Furniture Ever

Desired outcome: Refund

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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