United States - 54612-1218
I disagree with the negative comments for Ashley Furniture in Plattsburgh. We went to the store to find a living room set. The store is very well laid out and the furniture is very nice and reasonably priced. The salesmen were very helpful. We ordered and paid for a 5 piece set. It was delivered on time and the delivery people were very courteous and did a great job of getting the furniture in the house and removing the packing.
One table was broken. The delivery people ordered a new table. I called Ashley a few days later and they said the table was in. We went to the warehouse and the table was there in perfect condition. The warehouse people helped me put the table in the car.
On May 22, 2010 I ordered a living room set with a promise of delivery of June 26, 2010. As the date got closer, I received a call stating they had a delay in manufacturing and I was given a choice of delivery of July 3rd, 8th, 9th or 10th. I opted for a delivery date of the 9th. On July 3rd received a call stating they had another delay in delivery again due to manufacturing and the choices of delivery was now July 30th, August 3rd, 4th or 5th. To say the least I was irate. I was irate not only because of the delay, but their practice of charging customers and constantly delaying delivery while your credit card is charged the amount and interest is accruing. I requested the Consumer Affairs License number from the store manager, Rob & Greg, names given and they stated that it was not available. I called my credit card and was given credit for the sale, but unfortunately they cannot give credit for interest accrued. I can live with paying the interest amount, its a lesson learn, but I cannot understand how practices of this nature can be accepted towards consumers. I researched Ashleys after this fiasco and found many had experienced the same outcome and other problems with this store. During these economic times no one can afford to have $2000.00 plus held, while they gain on people money.
Feb. 15 I purchased some items at Ashley Furniture in Lake Havasu City, AZ. I paid $1250 cash and have my receipt. The store closed 3 weeks ago and now am out of luck in receiving my items. The phone # on the locked door is useless. I'm told to keep checking back in a couple weeks. The store is still full of furniture but I just get the run around on the phone. I don't know where to turn now. Their other store in Kingman closed too. I just need to talk to someone that can help me. So, buyers beware! Do not buy from Ashley Furniture!
I have purchased a Sonoma - Galaxy model reclining leather (so called) sofa and couch along with an extended 5 year warranty (rip off). Turned out that this is not a real leather and a top layer started peeling off making it look ugly and a cheap quality product.
I have read a lot of people having this complaint. While one of the ashley worker acknowledged this as a known problem, the warranty people deny this as a known issue on this model and they sent my request to warehouse (god knows where it is) for them to make a decision on how to address this. I have place this request 4 months ago and am still waiting for a response from them.
Not sure what the response is going to be. But, I know for sure I am not going back to Ashley store again.
I purchase a house full of furniture from Ashley Furniture in Gastonia NC ...I am ok with most of it but my kitchen table has been losing the top layer of finish...I thought this table was solid wood with a natural grain in the finish but it is plywood with a paper thin vaneer on top which after only 2 years has been chipping away and of coarse the warantee is over.I always used either a table cloth or place mats when we used the table...I paid over $700.00 for this set and now it is garbage and they told me they can't do anything about it! So beware of the crap you buy from them!
I put $1000 deposit on some furniture at Ashley Furniture the balance was $2600 with the understanding that if the entire balance was not paid in full there would be a 30% cancellation fee. Times got hard we were unable to pay the balance. I called the store and explained that we were going to cancel I was told that I would only get $700 back because the store keeps 30% My husband went to Ashley Furniture store to cancel and get our $700.00 he was told when he got there that he was only going to get $235 because it was 30% of the total selling price. They then showed us some very small writing that said that. My husband was then told that we could pick out something in the store that cost $1000 and we would not lose our 30%. We picked out some furniture the total came to $1010. They then told us no we would have to pick out some furniture for the total sale which was $2600. That did not make any sense at all. We became upset and told them they were being very dishonest and they keep telling us several different stories and the they were trying to keep all of our money they called the police and made us leave the store
It is your best interest to take your hard earned money to other furniture stores in Greenville, NC. The...
Ashley company policy states if a refund is due to the customer it will be returned the way the customer paid. I paid 1/2 cash, 1/2 atm. They credit my atm, but wanted to give me a check in 14 days for the cash I gave them. They said I was not understanding their policy but it was obvious they were the ones who didnt understand when their own policy when they wanted to give me a check for the cash I gave them. They were rude, I was hung up on by their corporate office and they did not ccared that they lost acustomer.
I was shopping for a sofa when the salesperson told me not to go to Raymour and Flanigan because they sell garbage and they also buy Ashley furniture as well. And then they said that they don't service their own products. All lies. I bought from Raymour in the past and had a good experience. I just wanted to shop around.
When I left and drove across the street, the manager kosmo? followed me over to Raymour parking lot and tried to still sell me.
Very uncomfortable. And rude.
I have only worked for Ashley for about 6 weeks. I agree with all the complaints posted. I, even with an "employee discount" will never buy from them. I work in "customer service" and know first hand what it is . I deal with back order issues / deliveries issues / damages / customer service complaints / fees / all day long ...I can honestly say .." I do not believe anything I hear or anything I say is true" I am embarrassed of it and only stay to support my family. ...I honestly feel sorry for anyone who makes a purchase . I am sure I will talk to you at some point . My apologies in advance.
My boyfriend and I ordered furniture from Ashley on Jan 1st, our order was over $8, 000. Ashley furniture wa...
I purchased a pub table and 6 chairs from Ashely Furniture in Cherry Hill. The sales person was very nice but everything after the sale has been terrible. The customer service technicians are rude and when i called today to ask for a repair to chips in my table I was told that i should have covered it and that since I didn't get the 5 year plan, there is nothing that can be done for me. I informed her that they have come out before for the same repair and she said "We've never been to your house!" Sorry lady but what happened to the customer being right and I think I know if someone has been to my home or not. She looked a little harder and saw that they had been to my house and dd not even apologize for the rudeness in her tone and basically calling me a liar.
I would not have expected damage to the table in under a year but this is already my second time calling for repairs. We had our last table for 10 years and we were just ready for something larger.
I will never shop with Ashley furniture again!
I bought their 7 piece living room for $1, 000 (actually 1, 250 total). It is total junk. The sofa and...
I purchased 2 leather recliners 2 months ago (June). I received them in 3 weeks. I rejected one of them...
I shopped at ashley furniture when we bought a new house i bought 3 queen size bedroom sets living room and den, kitchen set and tables. We were told it would be in in 2 weeks.Well then they said another week okay that did not happen but we were not in a hurry. they delivered finally. they apoligized and said that never happens ok.So stuppid me tells my brother in law oh go to ashley so he does we spent 4 hour picking out furniture literly yous suck.
I think that Ashley Furniture's "As Is" policy is unfair to consumers. If you purchase anything off their showroom floor (i.e. lamp, rug, decoration), you may not return it under any circumstances. I attempted to return a rug and two lamps that still had the Ashley Furniture price tags on them and they would not accept them as a return. I spent over $700 for these items. My plans changed and I do not need them anymore. They have never been used. I wanted them to deliver the items instead of buying them off the floor, but that was not an option. I can't understand why they will accept something that has been delivered to the consumer as a return; but not something that the consumer purchases off of the showroom floor.
I sent an email to [protected]@ashleyfurniture.com and received a trite response from Shannon Burris as follows:
"Thank you for your correspondence. We regret that you disagree with the nature of our AS IS policy. Unfortunately, accessories or other as-is items cannot be warrantied, serviced or returned. We are sorry to have lost your business."
It does not look like Ashley Furniture cares about their customer, nor do they care if their customer ever returns!!
Ordered from Ashley Furniture and was told that furniture would be delivered on a certain date (within about...
Ashley Home Store SUCKS.
I paid $1, 700 for a sectional couch. Two pieces were delivered, but the third would not fit into my apartment's elevator. I was told the third piece could be "cut in half" so it would fit into the elevator. Fine. Oh and I'd have to pay an extra $200 for this service because I'm supposed to know if the ###ing couch will fit. First of all, the furniture store should be aware enough to ask questions like that, not just to get a sale. Plus, when I bought it I was in the process of moving and would have no way of knowing the dimensions of the elevator.
So, today my disassembled couch was redelivered and guess what, it wouldn't fit AGAIN. Why? Because, duh, the elevator isn't tall enough to fit it. The idiot who took it apart did not spit it in half. All he or she did was take the back off. No ### it won't fit.
So, once again, I am couchless and was told to expect a phone call.
Never buy anything from Ashley Furniture unless you can pick it up yourself. They're delivery is awful. And you will probably be without the furniture you bought for at least a month.
I say, go to IKEA.
I received delivery of a sofa. When the delivery guys left, I noticed two long grooves in my hardwood --...
We purchased ashley furniture about a year and half ago and thefurniture is so bad that we need to purchase new. we can to ashley thinking they would be a better store than slumberland but we where wrong and we will never purchs anything from you again. i dont feel i should have to pay the full amount to have every recliner fixed and the sofa does not hold up at all the leather is already wearing out. the guy from customer service was not help and the sales people where even worse if you can believe that very unhappy.