Ashley HomeStore
Reviews and Complaints

Today, I called the customer service number [protected] at Ashey's AGAIN looking for my refund to my credit card.
I called Ashey on 4/10/2021 canceling my order since the sales clerk misrepresented delivery time and that he could deliver partial orders.
I called April 29th and was told my order was canceled on 4/14/21 and my credit card will be credited any day now. I should call my bank to see if the credit is pending.
I called again today 5/6/21 and I was told that even though the order was canceled, the finance office was not informed of this cancellation but the customer service person will do so now. Also, I will now have to wait another 7 - 10 days. I asked if she could expedite the cancellation and was told no. It was Ashly's fault for not completing the proper paperwork and not mine. I followed up several times and whoever answered the phone just did not care. I received ticket number # 355893 and I should call Ashley customer service tomorrow again to ensure it was processed.
What kind of business is this? I purchased the furniture at Ashley's Furniture, 7919 Pat Booker Road, San Antonio, TX but the individuals answering the customer service phone appear to be the problem.

Ashley Homestore's customer service is nonexistence. Once they have your money they don't care if you get what you ordered, if parts are missing, if they deliver your damaged furniture at 10:00pm. They just don't give a damn about your miniscule problem. They have your $5, 000.00 now take your trashed furniture and get out of our faces, WE DON'T CARE!

They sell you a warranty for 3 Years to fix a product and nothing comes of it. I tried getting a hold of someone over a year ago to fix a broken chair leg and no one got back to me after numerous calls and emails. I drove to a store and all they did was put me on the phone with customer service. My three year warranty is up and no one can tell me where my refund money is since I was not able to use it. I have been on hold numerous times and they tell me they sent it in the mail but its been a few weeks and nothing has arrived and you only have 30 days to use it before it expires. And now we are down to the last week and a half. Ridiculous!

My husband and I purchased a sofa and loveseat from your store at the Mall of Georgia in Buford. We were told it would be delivered on April 16, 2021. WE were told that the sofas we had selected were back ordered and that was the cause of the delay. After hearing nothing for 6 weeks, I called today and was told that the delivery is now scheduled for May 8. This is unacceptable. My husband and I are both in our 70's. The young woman who gave me the information regarding the delay seemed totally unconcerned about the status of our delivery. She had no information to offer regarding where the items were being shipped from and just seemed to want to terminate the call asap.

Our order number is [protected] - The items we purchased were the Larkinhurst sofa and loveseat. This was a major purchase for us and we need these items as soon as possible. Your online delivery tracking link indicated that your website was down. I called the store and was on hold for 20 minutes before apparently being transferred to some national center. If this is your idea of selling and quality product and quality service, you are failing.

Purchased leather recliner 3/5/21 at Southaven MS store, delivered 3/10/21. Reported a problem with the left arm rest on 3/13/21. I was told I would be contacted in 24-72 hours. Contacted customer service again after 72 hours and was told I should be contacted in a day or so. After 3 days went to the store and was told it probably was not entered in the computer correctly and I would be contacted again in 24-72 hours.. Called toll free customer care every 3-4 days since then. One time I was told they would send someone out on Saturday 4/3/21 and no one came or even called. Have talked with customer care 3 times since, last being 4/9/21 and was advised that there was a service order that was created but the service coordinator was not taking action. The agent advised that she would advise the coordinator's supervisor and advise that no one was taking action on my problem. I still have not been contacted by anyone from Ashley. I have done the contacting.
This is not the service I was promised or expected from any business.
Keith Munday
6775 Beaumont Circle
Southaven, Ms. 38671
[protected]
[protected]@ Comcast.net

I ordered a bedroom set online. My order number is [protected]. I received notification that two of my items, the nightstand and headboard, would be sent Fedex and would need to be assembled. I paid for no hassle delivery. I called customer service yesterday and was told that no one could guarantee that the delivery men who were delivering the rest of my furniture would be able to assemble these two items. I am 71 years old and live alone. I cannot assemble furniture. The rep told me maybe some family members could help me! I will pay extra if necessary but I want these items assembled. I never would have ordered this had I known assembly wasn't guaranteed on all items.

I purchased a complete bedroom set on March 5, 2021 from the store in Romeoville, Illinois. I was promised delivery on March 29th. The furniture and mattress foundation was delivered as promised on March 29 but no mattress. Every week the delivery date keeps getting pushed up. The last date for delivery was to be April 13th but she couldn't promise that would be a good date either. She claimed the warehouse is having trouble getting the Mattress. I asked the woman if there was something that could be done to get it sooner it has been over a month. She couldn't say, so I canceled the mattress today. The clerk didn't have a receipt of the credit to my credit card and told me it could take 7-10 days for it to show up on my account! He couldn't even give me a receipt for the transaction. There wasn't even an "I'm sorry for your inconvenience! I'm tired of the run around. I went to Mattress Firm and got the same mattress for $100.00 less and it will be delivered in 2 days. I will NOT shop Ashley again! They are not helpful at all after they get your money.

I ordered a sleeper sofa and bedroom set 2 months ago and they told me that should be ready by the end of February and then they pushed to the middle of march and they pushed again to the end of march and now they are saying that I should get it at the end of may. almost 5 months for a order that suppose to be delivery 1 month ago.

One of the recliners had to have the power mechanism replaced in the first year of ownership. This was done by Lake Charles Ashley Homestore as it covered the first year of warranty. The second recliner had the power mechanism go out in the up position trapping my husband who has congestive heart failure. He fell trying to get out of the chair and we had to call 911 for assistance. We reported the failure to MFS and requested repair in July 2020. While waiting for response Hurricane Laura hit in August. A repairman was delegated by MFS but could not come to review damage as we were out of the house for thirty days with no power on premises. By the time we returned home, the repairman came and reported needed parts to MFS the recliners had been deemed discontinued by MFS and we had to choose replacement furniture. To get full replacement value we were given a store credit to Ashley on 11/17 and a deadline to choose new furniture . We had to travel to Lafayette as our Lake Charles store was closed due to hurricane damage. We made to exchange purchase on 12/16. Since that date we have received numerous promised of delivery but still have not received the furniture . Many phone calls and texts later we are beyond unhappy with Ashley's response to our requests for delivery and want either immediate delivery of new sofa and pickup of damaged recliners or a full refund.

I purchase a bed room suite in 2017. When I purchase it I was told that I had to purchase the warranty on the suite and at the end of the 4 year warranty if I had not use any of insurance that I would be getting a refund of the money. But today when I talked to someone in that office I was told that there is no refund only a store credit. I didn't want the warranty, they insisted that I have it, so when I was assured that I would received my money back so I took it out. The thing about it is that they gave me no chose today to get a refund. I don't to be made to make another purchase. Sales people are not telling the customers the right information and I fill like I was being brushed off today. I was told last year from the credit card people the same thing that I would be receiving a refund and not being made to make another purchase for the insurance

Purchased $3, 000 worth of furniture. We had to buy it online as the Staff at the store in Ocala, FL could not manage this. Ordered placed, no financing done, placed order on one of our cards. Delivery was set for Apr 5. We then got daily changes and they weren't really sure when they could deliver it, despite confirming before charging us. Ordered moved out to the 7th, which wasn't bad. However, Ashley can not manage this, we get system confirmations now for 2 orders, then we get charged for 2 orders. Ashley customer no service cannot fix this. Plus you must speak to many different people, they are very specialized. "T" crossers and "I" dotters. End of the day we get to live with $3000 worth of charges for several weeks until it just comes off. They admit the mistake, the answer is it will get taken care of organically, you just have less available credit and it may show that when your billing cycle closes. They then hang up and want their service rated.