Ashley HomeStore’s earns a 1.6-star rating from 806 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Furniture - sectional sofa
Advertisement about Ashley Home Store caring is not entirely accurate. 23 Nov purchased 5 piece sectional sofa. 28 Nov delivery. Left facing recliner did not match the rest. After calls to Customer Support 3 times, finally got approval to swap out the piece. On 5 Dec a new left facing recliner was delivered. It was worse than the first. Both pieces were...
Read full review of Ashley HomeStoreBedroom furniture set
I ordered a queen bedroom set in July from Ashley in Rivergate and it has yet to be delivered now in December. I was originally told it would take 6-8 weeks, now it has been 5 months and I still have no furniture. The delivery has been scheduled 5 times and canceled each time either the day before or the morning it was supposed to arrive. I am beginning to...
Read full review of Ashley HomeStoreCouch order # 0634950698
Hello we purchased a couch and love seat August 30th 2020. We have received the love seat and are waiting on the couch. We were told because of COVID that there would be a delay on the couch and delivery would be November 30th. We did not receive our couch on November 30th I called and was now told February of 2021. We would not have bought this furniture had we known we would not get our couch for six months. I feel we were lied to in order for them to get the sale. I need this couch before Christmas. I would like to receive a call from a manager. [protected].
Furniture
I placed an order to buy new furniture on July 17, 2020, paying a 750.00 dollar deposit. I was told the furniture would take 8 to 10 weeks for delivery. I was very patient and finally went to the store (6060 Bayfield Pkwy, Concord, NC 28027) on November 5, 2020, to check on said order. I was told by the general manager, Chris, that the order would not be...
Read full review of Ashley HomeStoreUnauthorized credit card charges and unethical behavior
On 11/02/20, my wife and I visited Ashley's Funiture, Sugarland, Tx. 77479, to find the bedroom set her and granddaughter saw and liked at another Ashley's store. The salesperson (Amin) persuaded us throughout the showroom floor with the uncertainty of being able to attain it. Well, his supervisor found it and we purchased the Bed which only included the...
Read full review of Ashley HomeStoreCustomer service
The only reason I gave it one star was because I had to to post this reveiw. Ashley Furniture will gladly take your money in full. Two months later they will call you to schedule your delivery. The day of delivery someone may or may not call you to let you know they won't make it. They will try to deliver on a day you're not home. Then you will call to make another appointment for delivery. They will make you sit all day again with no attempt to call you. This is exactly what happened to me. The day of the 3rd attempt... they were suppose to deliver between 8-12. At noon I called to see when they will be there. They told me my furniture was on backorder. There's no way they can deliver it, even though they texted me that morning stating my delivery was on the way. they tried to give me another date to deliver but at that time I lost all confidence with anything they had to say. I cancelled my order. I wasn't going to sit around another day and waste it. I don't know how you can treat customers like this. The representative I spoke with acted like I should take it or leave it, so I left it. I will never purchase a thing at this store.
Purple cow protection plan
I was told in store if I purchased a protection plan it would cover any damage even if it were cut by a pocket knife. They said if they could not fix it they would replace the damaged furniture. I paid $398.99 extra for this so called 3 year protection plan. Purchase date 8/23/2019. They did not cover corner of foot rest on recliner where dog chewed it.
Read full review of Ashley HomeStoreRecliner sitting on it is very uncomfortable.
Bought a wide power recliner sept. 30th was delivered on the 17th of Oct. There refund policy online says I can return it. So we loaded it up to return and now they say no returns. This chair is like sitting on boards or concrete. The display was comfortable. Not paying for something I can't use. I also bought the warranty which I find out is no good either..
Read full review of Ashley HomeStoreLadonna full bed headboard with lights/ ez remote
I received my Ladonna bed on Oct 8th 2020. Everything looks good and lights work on headboard. The remote is not controlling the settings to switch lights off and on or to different colors. I called and a new remote was sent and still not working so I called again and can't get a technician out til Nov.24. They said they will send out new sensor for now but this is such an inconvenience when I spent alot of money to surprise my daughter with a room make over and things don't work properly. They may just need to send a new headboard. Please help.
Couch delivery
I was told my couch was in stock, and could be delivered on Thursday, October 1st, the day after I moved into my new home. One week later, the couch is still not delivered, and it cannot be delivered until October 13th, well after I have guests over for a pre-planned event. I have called numerous times, and the same response was, "it's in a warehouse in...
Read full review of Ashley HomeStoreRefund of my down payment $1,080.00 for furniture not schedules to receive until 30-45 days later.
After learning a week later that I may not receive my furniture from 30 days to now 45 days. I then requested my refund/ down payment of $1, 080. Now I have to wait 2-3 weeks for my refund from ashley furniture. They have given me the run around from the beginning of this entire process. I went the next day to a nearby major furniture store and purchased and picked up my furniture the very same day.
Read full review of Ashley HomeStoretechnician / repair
order [protected]
jarreau sofa chaise sleeper
delivered damaged on 8/5/2020
i called right away & was given an appt to have a technician come out and look at the damage. the appt day came without the tech showing up.
i was scheduled 2 more appts that were both no shows.
i can not get anywhere on the phone. the one person i can reach can only make me another appt. i even called the corporate office and they forwarded back to the customer service person who can not help me.
i need someone to contact me
tracy conrad
[protected]
Delivery service
Was scheduled for a delivery on august 29 from 3:00-7:00pm. Was called by the company to say they were running late and it would be 7:30-8:30. They finally showed up around 9:10. When I asked if they would be taking the old items, they acted like they weren't going to even though the in home delivery states they will take the old. Was told I could reschedule the delivery. I said no. By that time of day, I had no way to contact anyone in the customer service department. Very disappointed with this delivery from ashley furniture home stores
Non-delivery of furniture
I can't even say how the quality is, tho my nightstand that was in place for 5 seconds looked nice, because the delivery subcontractors didn't feel like dealing with stairs in my house, threw a tantrum and insisted there wasn't enough room to assemble my furniture. Which, BTW, I didn't even know was the case, because if I wanted Ikea, I'd have gone there and saved $$.
I paid $6K in cash for my bedroom furniture 7 weeks ago.
Now, honestly, I always felt I should have gotten some sort of "thank you" amenity and was surprised that I didn't, but I let it slide.
When I opted to cancel a couple of smaller pieces, they made me come into the store and then couldn't process the refunds there, making both trips unnecessary, I let it slide (I have yet to see the money for one of them).
In general, once the sale has been made the attitude changes a lot, anyway.
Today I had the worst non-delivery experience of my life. And the company is choosing to side with the subcontractor, subpar delivery service (who are known all over PDX for how bad they are), versus the customer who CHOSE to give them $6K.
I have called them 10 times this morning, been disconnected multiple times and am still waiting for the promised call back from a "manager" to handle my problem. Despite my having made multiple suggestions of how the issue could be resolved.
I keep getting lots of, "but you have to understand"., No, I don't. I'm the customer, YOU have to understand that I don't have to shop with you. I ignored all the bad reviews and cannot begin to say how sorry I am that I did so.
Dining room set
I bought a dining room set over 2 months ago and it was delivered damaged. I kept getting told dates a new one will be delivered and it hasn't happened. I was also charged $168 to deliver less than 5 miles. Other stores its half that for places twice as far. I want that money back, I want a new dining room set and I want a discount on top of the $168 for my trouble. I have called multiple numbers and have spent a long time on hold
Sofa sleeper and bed
I received my order yesterday and was not happy with it. My daughter's bed had to go back to the warehouse because a pillar was not there. It's one of the main pieces to the bed. Also I noticed a tear in the front corner of my sleeper sofa. I paid a lot of money for this furniture and I'm upset that it's not in the condition I expected it to be in. And my daughter is very disappointed that she doesn't have a bed. The movers had a difficult time bringing up the pieces only to have to bring them back to the warehouse. We live on the 3rd floor and no elevator. Margaret Ingenito
Color of Sofa should have been Pewter was a beige color
On Jan 03, 2020 was at Ashley Furniture Store and found a sofa set in color Pewter . To my disappointment was the correct style (Femoy), but the wrong color, On 1/05/2020 got on the computer to show my family what I had purchase, was not the correct color that was on display at the store. the item on the website shows the sofa in beige and not the Pewter. I...
Read full review of Ashley HomeStore2 power rocker recliners
We purchased 2 power rocker recliners on 1/25/20 at Ashley Home store located at 10904 Trinity Parkway in Stockton, CA and were told by the sales representative that if we were dis satisfied with color, size or comfort we could return them . The recliners were delivered on 2/9/20. After about a week every time my wife used the recliner for more than an hour...
Read full review of Ashley HomeStoreDining table insurance
I have been calling since Feb.4th to report a damaged table and no one can return my calls. I'm fed up at this point and just want my money back I've only had this table for 1 1/2 year and it already shows heavy wear and tear. I spent great amount of money at Ashley's and always purchase insurance for this very reason. This is the first time I have ever tried making a claim with the insurance and now it seems there is no one willing to help me. its very unfortunate how poorly they treat loyal customers. For those Wondering I spoke with David Rivera, once and have yet to hear back from him. My name is Cecilia Gomez and I would very much like this issue resolved.
Ludden Recliner
I bought 2 recliners at Christmas for my adult children: the power Ludden recliner I gave my daughter broke within a week, since the salesman put the " protection plan" on these recliners ( without my permission ) my daughter has been calling trying to get someone to fix it since Jan. 4
I cannot believe why Ashley furniture will not stand behind their products and protection plan. The people that my daughter has called has given her 2 different dates that someone would come fix it and no one has come to fix it and it has been almost two months that they have a broken recliner in their living room!
Melinda Abbe
[protected]@yahoo.com
Fort Worth Texas
Ashley HomeStore Reviews 0
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About Ashley HomeStore
The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.
One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.
Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.
In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.
Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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Ashley HomeStore social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 10, 2024
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When I bought my house at the beginning of 2021 I decided to give Ashley furniture try that was a huge [censored] mistake of my life I thought back-and-forth with him because my delivery date keeps getting pushed back and back and back and finally in July they delivered a loveseat and I have twins so they delivered it there has boards foot boards and the boxspring new mattress to get the mattresses it was gonna be another 3 to 4 weeks I still haven’t received my living room set nor my dining room sets nor my bedroom set I argue with him back-and-forth for hours I will never do business with them again. You can only burned so many bridges before you go bankrupt Ashley furniture needs to treat the customers with respect as everybody should be treated you can’t make somebody wait a year for furniture if they don’t have it they should’ve let us know