Ashley HomeStore’s earns a 1.6-star rating from 806 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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No delivery
The following is the content of the first letter sent about this complaint: Dear Ms. xxxxxx: I came into your store and purchased two dining rooms and an office desk with a credenza on August 6th. I paid by check and my total purchase was for $7, 633. The only disappointment was that I could not purchase a rug at the same time because your store could not...
Read full review of Ashley HomeStore and 2 commentsfurniture not delivered
Purchased over $4000 worth of furniture for my daughter who was starting medical school in Augusta. We purchased the furniture in June and paid cash. The furniture was never delivered. After countless phone calls and visits to the store on our behalf we never received anything. We were finally told that we should cancel because the furniture had now been discontinued. This was three months after ordering. We were told we would receive a full refund without paying a restocking fee since the furniture had never even been manufactured. Needless to say, to date we have received nothing. No one will return our calls and Ashley Corporate says they have no responsibility since this was a franchise. What's up with that?
terrible company
Ashley Furniture in Fairfield CA has failed to deliver a China Cabinet. We ordered the China Cabinet on 26 July 08; for delivery on 31 Aug 08. When it did not arrive we called Ashley Furniture and were told that it would not be here until the 8th of Sept and would be delivered on 14 Sept 08 prior to 1 pm. When it again did not arrive we called and were told that it would not be delivered because it was broken. After several phone calls and a trip to Ashley Furniture store in Fairfied, they said it would be another three weeks before they could deliver another one. We were called on Fri. the 3rd of Oct that it would be delivered on Sunday the 5th of Oct. On 5 Oct we were told that again it would not be delivered because a piece was missing. WE have again called the Fairfield Store about the latest problem, and we did not received a solution to the problem. I would not recommend Ashley Furniture to my worst enemy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a sofa and love seat from Knoxville Wholesale Furniture they carried it in and left I found that it was damaged. I called the co. about this and they refused to stand behind the warranty at all. I tried to get it replaced all they would say was sue us we are not going to do anything. So I call Ashley Furniture about this matter and found out that Knoxville Wholesale Furniture is the store with the warranty and they would have to stand behind it. But Knoxville Wholesale Furniture will not talk to me about this matter at all. The sofa can not be seat on the left side there is no support on that side and there a big gap between the seats that you can see the floor along with exposed wood also. So I am writing this to let others know about the store to save someone from getting in in this matter.
11/30/07--5 piece bedroom set and 2 lamps purchased from Ashley Furniture. Total cost with taxes and delivery was $1760.05. 2 lamps taken home by me.
MID 12/07—furniture was delivered. 3 pieces of furniture had chips in the marble, splitting in bottom layer on both nightstands, headboard piece was very crooked and off center. I denied furniture. It was all taken back. Because I had signed the store policy that there was no money back, only a store credit, I had to use the credit at their store. At first when I spoke with Mr. Murray, he wanted to charge me a restocking fee, not full store credit. He did not want to accept the lamps back that I had bought for the furniture. Then, I talked with Mr. Blake, who agreed to full store credit and to my returning the lamps.
Throughout December 07 and into January 08, I was at the store between 3 and 4 times per week. I’m sure this can be verified by their salespeople.
01/21/08--I used the store credit for 4 pieces of furniture. One I had to pick up at the store because it was discontinued. It was scratched and one of the handles came off, so I was given a slight discount. I picked this piece up at the store on 01/24/08.
02/03/08—I went to the warehouse to pick up the remaining 3 items so I wouldn’t have to take another day off from work and also pay for delivery again. I picked up a console which was fine. I had a friend with me to put the 2 nightstands together. Each nightstand had 4 legs over 2 feet long each. 3 of the legs on one nightstand were the same length. One was not. So it wobbled. I denied this piece. When I checked the drawers on the second nightstand, the top drawer would not close all the way. When I checked the wooden piece that the drawer rides/slides on, I saw that it was on very crookedly. Therefore, the drawer would not close properly. I denied this piece.
02/28/08—Still no replacement. I stopped in the store to talk with Rhonda Hallesy, the salesperson I had bought the furniture from. She had no knowledge of the next delivery. She told me to contact the store.
03/03-04/08—I called the store and spoke with Rachel. She told me that she would get back with me the next day. She never returned my call.
03/10/08—I went to the store because no one had been in touch with me. Mr. Blake, who I was dealing with from the beginning of the purchase, would not be in until 03/13/08. I spoke to Rhonda Hallesy. She still had no knowledge of the situation. Mr. Murray was asked who Mr. Blake reported to so I could contact that person. I was told it was only Mr. Blake. There was no one else to contact. He wouldn’t give me the name of anyone higher I could speak with.
03/11/08—I called the store to find out who Mr. Blake reported to. Mr. Murray again would not give a name, saying Mr. Blake was the one I needed to talk with. I told Mr. Murray that I was filing a complaint with Consumer Affairs. Once again I was told to wait until Mr. Blake came in. Mr. Murray mentioned that an email had been received regarding the prior pick up of 02/03/08. I did not want to discuss it further. To this day, I have not heard anything more on an email regarding any of this furniture.
03/11/08--I submitted a complaint to the VA Dept of Agriculture and Consumer Services--Office of Consumer Affairs.
03/15ish/08--Mr. Blake of Ashley Furniture called me requesting my cell number (instead of my home number) so the president could speak with me. I don't know why he couldn't talk on my home number? Mr. Blake offered to return the remainder of the money I haven't yet spent, but I had to keep what I had. I told Mr. Blake that I only have 2 pieces of furniture right now. One of which is a piece that isn't in the group setting. It was pulled up on the original bill of sale on the computer by the salesperson because it was the same manufacturer. It was ordered along with the bedroom furniture unbeknownst to me that it didn't belong. I still, also, don't have the 2 night stands that I rejected on 02/03/08.
Today is 04/30/08. 5 months to the day of ordering the original bedroom set. Per the Office of Consumer Affairs, Ashley Furniture is being uncooperative. I have not been notified either by Ashley Furniture. I only had 6 months to use my store credit. It is up in either June or July.
NOTE: DECEMBER 07 I had gotten rid of my original bedroom suit for the new delivery. I have clothing and other items laying around my bedroom either waiting to go into the “new” furniture or on the “new” furniture. The other items remaining in my bedroom are in disarray because I can’t set it up without the other pieces. My bed is on the floor because I had gotten rid of the frame for the new bed.
I believe I have been beyond patient and understanding in trying to amend for the original bedroom suit. At this point, I don’t want any of the furniture. This furniture ordeal has been a huge annoyance and nuisance, caused disruption and disorder in my home, time and energy trying to replace it, pick it up or just FIND the furniture pieces. When I look at this furniture now, I don’t have the happy, excited feeling one should have when “getting new furniture”. I would like to be fully reimbursed, and this frustration be brought to an end. I’m sure the people at Ashley Furniture are tired of this ordeal, also. Really, I need to get bedroom furniture. I can’t find anything in my bedroom, and I’m tired of sleeping on the floor.
I agree Ashley is the worst . Everyone makes mistakes, but it is up to the company to make good on the mistakes made, and that is where Ashley FAILS.
dissatisfaction service
I purchased a new home and bought a leather sofa from Ashley. The sofa have had several problems ranging from holes in the leather to defective frames. I think they are getting this sofas back from other people who found the defects and they are repairing them and delivering them to other customers in hopes that they don't find the same defect. I have spoken to Bridgette Boswell several times in regards to a refund due to this being about the 5th or 6th delivery that they have had to come back and get. They are wanting to offer me a store credit and no refund...I was recently advised that Ashley "DOES NOT" give refunds. The only other sofa that I liked is $400.00 more than the sofa that was originally purchased. I asked if they would give me a refund if the new chosen...more expensive sofa was defective. I was advised that it would have to be reviewed and that they could not guarantee me a refund at that point. I do not need any additional furniture for my home right now. So therefore, I do not need store credit. I think I have been more than patient by waiting on Saturday for deliveries and pickups for several months. I ordered Ashley furniture from a little country store...the furniture was delivered in box and I had not issues with i. When Ashely in Plano delivers... it is never in the box therefore, I am strongly feeling that this is refurbished furniture. I can just about promise that this will be my last purchase from Ashley...if they cannot offer refunds... they must know their furniture is faulty. Roomstore gave me a refund on bedroom furniture due to the issues that I had with it (several deliveries and pickups)but as I said... they did refund. Ashley wanted to come out and see if they can repair the sofa... well, I actually paid for a "NEW" sofa. So, if they want to repair the sofa... they can refund some of my money and charge me a second hand sofa price. I am new getting ready to tun tot he BBB and see if I can find out who the owner of Ashley is. Wish me luck!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have purchased from Ashley and had a great experience. They are independently owned so maybe thats it. I bought in MiddletownNY and its awesome!
broken furniture, independently owned store doesnt' care
My husband and I went into our local Ashley furniture store for a tv stand and walked out with $4000.00 worth of furniture.
A tv stand, loveseat, sofa, rocker/recliner and three stands. Six of the seven pieces had issues with them. The rocker/recliner had rips in the leather and looked like it had been dropped. the leather is coming off the back of the sofa, the coffee table had a crack and I refused it, the corner stand has a gouge in it and the tv stand was put together wrong and the door would not close.
The salesperson, the owners son, said to call if we had any problems, when I did call that day and the next he quoted me percentages of happy customers and that I was in the 1% of unhappy people.
He referred me to call the warehouse, I did and got yelled at by the person in charge when I told him it looked like second hand furniture, he threatened to hang up on me.
The store manager is the nephew of the owner, he yelled at me saying I must have damaged the furniture myself because I didn't report it when the delivery people were here . I have their paperwork saying we have 72hr from delivery...
They finally came to the house & took the rocker/recliner to have it repaired, we have not seen it yet!
Why would you REPAIR a NEW chair, I want a new one! They also took the tv stand to have it reassembled.
The salesperson, owner's son, said they came already assembled to the warehouse. The delivery guy said he assembled it and it was very difficult to do?!?
After two weeks and multiple phone calls, we got the tv stand back with the wood dented on the door. The owner's son said they could use some touch up on it, but my husband refused, the wood is dented! Touch up won't help...
They are ordering a new door...and we still haven't seen our Rocker/recliner.
PLEASE DON'T BUY ANYTHING FROM ASHLEY FURNITURE HOMESTORE IN PLATTSBURGH, NY OR ANYWHERE ELSE
We are hoping the BBB can help us, otherwise, small claims?
Had almost the same experience 15 years ago ..when they were on Margaret St... bought 5000.00 worth of furniture, the bunk beds were wrong, my table base was wrong my chairs were wrong, when I call for my sofa and love seat not there, ordered 6 months in advance. My delivery showed up wheres my bedroom set..called store.oh my people delivered to Malone..days later, called again, " My guys are putting on all the knobs..finally showed up..guys started putting on knobs, I said I thought you already did this, :My boss lied", Wheres my couch, "they sold it, thought they could get it in time but Ashley shut down for 2 weeks, Boss didn't know".. When finally arrived ripped, paid extra for special treatment of fabric, the crew grabbed out a can of furtnutre scotch guard and sprayed in my home. 1000.00 cost me for this. Will never buy when the same people are in charge.
The bad comments are not warranted for 2010. I had a very pleasant experience shopping at Ashley Plattsburgh. The furniture was delivered on time and the price vs. quality is very good. One table had a broken part and the delivery staff ordered another table. A week later the new table was at the warehouse and I picked it up.
I'm suprised to read all of these bad reviews compared to the experiences we have had there. Although I am aware that usually when people write reviews and comments it is usually because they are pissed off and wanting to warn others, not to praise. Our first purchase was an oversized couch and loveseat which we had delivered. Our apartment entrance at the top of the stairs is hard to position around, it being a longer couch than normal, they did a great job taking care not to damage anything. We returned to purchase a dinning room table there that we picked up from the warehouse where they were very helpful and were sure to have us inspect the furniture before we brought it home. We are going tonight to pick up the matching chair and ottoman, now that we have room for it since moving, and I am confident that I will have a pleasant experience. I'm sure there have been some people who have had bad experiences, for which there could be many explanations. They unknowingly hired some "bad apples" or maybe some buyers just aren't experienced enough to take the necessary precautions, i.e. inspect it before you leave or refuse it upon deliver or pick-up. Don't take it home and then expect them to take it back later, who knows what you might have done to it. Or upon delivery, except it and call the store when they leave.
Ok I never write comments on crap online but reading how he wanted someones credit card number over the phone ponders me if it was the same guy who stole my parents identity from there when they purchased 2 recliners yes folks identity theft! They supposably fired the worker for it bc with my parents was god knows how many others! It was terrible and such a time consuming process they should of got the chairs for free! I am 22 and am looking for a place myself but will NOT be furnishing it with ashleys furniture and it does suck there isn't many other options but me n my fiannce will pay whatever mileage delivery fee from Burlington Vermont to save our credit and not give those ###s the time of day! My parents r truly wonderful people far more deserving than that! Although the chairs are in fine condition DONT chance it! Even if he WAS fired those money hungry ### better kno who their hiring!
I contacted the store to ask them if they had overstuffed chairs with ottermans available. I was informed by the sales person that they did. That night, I saw a commercial, one of many, on a sale starting this coming Monday, September 14, 2009 for a $ 399.00 sofa. I fell in love with the tomato red color and the fact that they had a love seat, a overstuffed chair, and an otterman available in the same style and color. I decided then that if I liked the items I would purchase two chairs and two ottermans to flank my fireplace on either side, the sofa and love seat. If I also saw new end tables and a coffee table that I liked I would purchase them too.
I contacted the store and spoke to another sales person (the one I originally spoke to wasn't available) who had no idea about the sale. He then told me that the sale was already on, when not ten minutes before I again saw the same ad on tv which stated that the sale starts Monday, two days away. When I informed him of this he started an argument with me and told me that if I wanted to get the sale price I would have to give him my credit card number and make the purchase ove the phone, sight unseen. What, is this person nuts or something? This idiot expected me to give a total stranger my credit card number to make a purchase for something I didn't even get a chance to see, much less sit on to test for comfort. I told him his proposal left a bad taste in my mouth and that I don't approve of such bad business practices. He then told me that if I come in Monday I will get the sales price even though, technically, the sale is over.
I hung up and was so pissed I called again and asked to speak to the manager. The girl who answered the phone wanted to know who I was but since I never gave my name to the salesperson to begin with I told her I didn't think that was relevant. She then puts on the same salesperson who is clearly disguising his voice, all the while trying to control laughing as the girl who answered the phone was outright laughing in the background. The imposter manager told me that there are many sales running all the time. In effect, there is always a sale on and if I come in the store I will receive the items I saw at the sales price. But how will I really know what the other sales prices are on the other furniture I saw if that sale is now off? All I know is the sales price of the couch I originally saw in the tv ad. Seems like I will get a major screwing if I purchase my furniture there. It will be their loss because I was planning on redecorating two homes. I will go anywhere else but Ashley furniture. I have since contacted Fleming Fine furniture in Malone, NY and apparently they have sales people who are adults and are serious about sales and customer satisfaction.
Well, another one bites the dust. I bought from them and went through pretty much the same thing. It is a sofa and loveseat. The sofa had a small piece that was coming undone. We received a discount because I was going to fix it. We picked up our furniture at the warehouse, so of course we didn't sit on them and inspect every seam. We got them home, and first when the loveseat cover was removed, there was a very small tear in the arm. Yes, I did take pictures which show the time and date. The loveseat also had pen marks or something on it. We sit on the couch and hear this clunking noise. Then I contacted the store immediately, being referred to the warehouse. The man who I spoke with was anything but a customer service rep. He wanted me to want the cuchion cover. I said "NO" it is brand new. This man said he would contact service and they would be contacting me, never happened. I called back 6 day later and the service man had no knowledge of my call. We set up an appt. The day comes for the appt, I receive a call that I have to transport the loveseat back to the store to be repaired. I asked about the couch with the noise, they had no knowledge of it. The boss of the warehouse - Jack - told me that we must have tore the loveseat when moving it in and this one is good- we twisted the couch through the doorway, that is the noise. I have never heard of being able to twist a couch through a doorway.
I am contacting the BBB in hopes of some actions.
If you folks decide to take these ###s to Small Claims court make sure you have PHOTO'S OF EVERYTHING, and if your camera is able to make sure it puts a time and date stamp on EACH phot you take of the stuff. Always remember a picture is worth a millon words when proving the fact that ###s DO indeed exist and they DO seem to live at this furniture store. I have never bought anything from them but after reading the complaints I am surprised to hear they are still in buisness. Maybe someone should contact the furniture makers and tell them how their product is being represented. Most big name brand companies don't like unhappy customers and may just revoke the dealers right to sell their product. This kind of thing has been known to happen. Hit the slime where it hurts the most...IN THEIR WALLET! If they have NO customers then they will be out of buisness. No money means they will be on the street to live...
Wow! We had the same abusive experience. We had a rocker recliner that I didn't notice that the frame was broken until later that day. Obviously, we didn't break it. They REFUSED to replace it even though it was later that day. The owner's son, a corporate genius-NOT, said that "it's like a Cadillac. You see, when you buy a new car, they don't replace it, they fix it." What insight! A Harvard graduate I believe. They do not care about customer service at all. What's sad is that people in the Plattsburgh area don't have many choices for furniture stores so their stuck with that ignorant bunch of ###s in downtown Plattsburgh. I would love to see this store closed and nothing would be better than to see that family living on the streets. Karma!
I completely agree with you. We had a VERY similar experience and also filed a complete with the BBB. Same experience with owner's son. Also, we were told that the damage to our furniture was from furniture abuse and all we have done is use it for sitting/lying on.
harassment
Be careful. Ashley Furniture allows a company called TRS (The Rental Store) who is actually a collection agency, to review your layaway file so that TRS can call and ask if you want to get your furniture earlier they will finance it. It is a rent-to-own that costs 3x's the amount of the furniture. TRS has harassed me & made illegal threats. Don't fall into this trap! The poor will have more to lose! Keep notes if you do business with TRS. Not that it will help because managers did not last at the store that I did business with, so whatever was said to me did not mean anything. Read your State laws on rent-to-own and harassment by these type of companies.
The complaint has been investigated and resolved to the customer’s satisfaction.
i had planned to buy some stuff threw ashly but was told that i needed to verfy info and trs would finace my suff they said i would have to fax some verifacation of employment and residance when i called to to them i could not get prof of employment cause i lost my job they told me they were going to charge my cc still and i could not get the money back because the store allready ordered the murchandise when earlyer they told me it had not been ordered? what do i do they charged my cc and canled my oreder
fraud and scam
Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received pamphlet advising me of my refusal write but did not. Salesman said he did not know what Customer Care was talking about. Finally spoke to manager, was told foam would "break down" and become comfortable but no guarantees. Personnel are not "personal". Do NOT buy from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was a victim of inside employee scam . they had my social security number and used if the purchase furniture. I was alerted by third party companies of the transactions. Ashley put this on my credit report and has not pressed charges against the employees
fraud and cheating
Ordered furniture on Labor day, paid $4000. right then. Promised delivery by weekend. They called, said it would be another week. 2 weeks later delivered 2 pieces, the bed frame and mirrored chest. Almost 2 weeks later finally got mattress and box spring. My last piece is due to be delivered Oct.2nd... we'll see. Needless to say I canceled my other item I ordered and am waiting for my check. Just called corp. number for the 3rd time today. If I don't get my check and the last piece soon I will go to the news station and give them some well deserved airtime on how they do business.
I was employed by Ashley Furniture Corey Baker! What a disgrace to Ashley Corp. Corey Baker put you in a position to take advantage of the customer, to take their money, and leave his managers to try to explain! There should be a law against "pretending" to be Christians. Corey Baker hides behind Christianity. He cries at meetings, speaks of his loyalty to God! I thought we all had the same God until I became employed for this crocked company. His corp "staff" consisting of his church members, pretending to be HR etc. Corey Baker has fired anyone that was smart enough to know the real Corey Baker-He did not stand behind his managers he was quick to throw you under the bus. Corey Baker reacted on hear-say. In which I am surprised he hasn't along with HR been sued for firing corp. staff without any reason but hear say and taking action against managers due to hear say. There are laws against that Corey Baker.I feel so sorry for all the customers that loves Ashley Furniture-Corey Baker has ruined it in the Columbia, SC area.The satisfaction is knowing your day will come!
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered furniture from ASHLEY in March of 2009, paid them $500.00 up front which is what they requested at the time I ordered. It took them two months to deliver a mattress set and another two months to deliver other parts of the order. I purchased around $1200.00 in furniture being careful to pick items within my income range. At some point and time a third party came into the picture and wrote the order up for a purchase of over $5, 000.00 which is absurb. I 'm still trying to speak with an Ashley representative about this but I'm having no luck doing this. I need help asap.
I too was a manager for Corey in my first ever career venture. It took me a while but I was able to see through his crap. He is by far the biggest liar/hipocrit I have ever met. My wife warned me from the begining. I eventually had enough of his crap and moved on to bigger and better things. I'd like to know what Corey is doing now. He should be in jail!
awful experience
Again, beware of Ashley Furniture. There is a reason why it is reasonable, it breaks after a couple of years and even the after market insurance company Guardian Insurance Furniture protection insurance will not cover their workmanship. What does that tell you! I purchased a dining suite and bedroom furniture to the tune of $10, 000.00, and I cannot close the table because of poor workmanship. Ashley furniture do not have good client relations. I purchased Guardian Insurance and they refused to fix Ashley Furniture. So beware of the after market furniture insurance also, Guardian Insurance. Run and Run Fast from the A. H.'s
The complaint has been investigated and resolved to the customer’s satisfaction.
we have tried to contact you and there is no response. Can you please contact us as soon as possible to [protected]
peeling leather sofa; broken dresser legs
Back on October 2005 my wife and I came to Florida to do a final walkthrough on our newly built home. At that time I was employed with a CPA firm in New York City and my wife had a year left in finishing her degree in Education. We finally moved to Florida in January 2007 as soon as my wife received her degree. While we were in Florida during October 2005...
Read full review of Ashley HomeStore and 8 commentsstill haven't got my furniture
This has been the worst company to deal with... First of all I ordered my furniture almost 3 months ago
everytime i call they give me a run around saying it will be another week... Well it's been 3 months already
Getting a bit worried... I called today and they told me the store went bankrupt and some other company took over... so I am worried i will never get my furniture. I still have the receipt so I am going to get a refund because I will never get my furniture... I would not recommend buying anything from here. I have read the [redacted]s and its been a nightmare for people... Next time i will research before i buy!
The Sales Manager at Ashley is terriable. Bruce Wink of the Athens store is rude. Never shop at Ashley. I have brought a lot of my funiture there and it will not happen again. Corporate office was no help. The manager at the ware house was fantastic Thanks Rick...
I have a friend that works at Ashley in Augusta and they DID NOT go bankrupt, but they were bought out by another company so I can't imagine that someone who worked there would say that. According to my friend they have been in negotiations with this new company for 2 1/2 months and thats the reason why you probably haven't received your furniture.
rip off
Here is what has happened to me... I reported problems that I was having with my sectional/sleeper to a customer service rep approx. 1 week before the factory warranty was up back in april. After a service person came out and saw the couch, he said the store would pick it up and take it back to the store to fix it. Then got a call stating that the couch...
Read full review of Ashley HomeStore and 5 commentsashley doesnt honor their warranty
I will make this short and to the point. We purchased our first brand new sectional set and after a month reconfigured the set up in our room and noticed the metal framed recliners were rusted underneath. After muliple visits from their technicians and finally the store owner, they told us it was our fault and would not honor any warranty. Yeah, we caused a metal frame to rust after a month, good one huh? We took them to small claims court and learned that they (Ashley)issue the warranty and then the store owner decides weather or not to honor it. Is that fair? The magistrate judge didn't think so, so he ruled in our favor and do you think we have seen a dime of the money awarded? NO! This has to be the biggest joke of an owner who represents a company i have ever seen. Someone commented on another complaint site that they hope someone brings the whole company down in a class action lawsuit. I think that would be fitting. I would strongly discourage any one from doing business with this company if this how they handle customer sevice.
If you have won in court, look at the back of your check, and put a lien on ashleys bank account .You will need court papers that show you won.This is what I plan on doing.
junk and terrible customer service
We found all our home furniture at the Ashleys Home Store. Little did we know that in 4 months all our living room furniture would be sunk in & look 5 years old. We have to stuff it with pillows just so we can get up out of it!
We were told by the warranty inspector, that to fix it he would pretty much have to re-make it plus he would have to add some of his OWN improvements to keep it from sinking again! And the store manager said that the service tech usually will fix it better than the factory even manufactured it, then he basically hung up on us when we asked for our money back!
DO NOT shop with Ashleys! THEY ARE CRAP!
The complaint has been investigated and resolved to the customer’s satisfaction.
some facts
Even though all Ashley Furniture are independently owned and operated, the four in South Jersey, Turnersville, Northfield, Cherry Hill, and Millville are all owned by the Crest Furniture Company, the same people who own the Value City Furniture in NJ. First what anyone should know is that the company's employees do not last very long. It's a performance based job where the sales are paid 100% on commission.
Another is the experience in store does not compare to the experience after the purchase is complete and delivered. In the store everyone will treat you with respect (in the Millville store anyways). Everyone is professional and will try to help you out with what ever your questions and needs. When checking out, the clerks in the back do explain everything to you and advise you to read all the Term and Conditions for the store printed on your contract.
After that it gets a little difficult. First when going to buy you must keep in mind all the furniture, unless factory dropped, needs to be ordered and delivered; a process that takes 2-4 weeks on average and as much as 1-6 months on back ordered pieces.
After you receive your furniture you have a 1 year "manufacturer warranty" that supposedly covers you but customer service seems to be the main issue with these companies, and apparently other Ashley companies around the US. The store itself cannot help you much when it comes to service because it is a show room. There have been many times where a select few of the clericals in the back attempt to stick out their necks for the customers, as the company should do, in trying to bring customer satisfaction. This is how some of them don't last because they bring "problems" to the store where the store can’t really do anything for the customer.
Just in case you feel like cancelling your order after 3 days, there is a 25% restocking fee on the subtotal of the balance. It really hits hard. This company has had its fair shares of bad experiences. I advise future customer to pay with their Credit Cards. I know Amex has a stop payment feature and I am pretty sure other cards do as well. Just in case you have a terrible experience you have another way out other then being hit for something you had nothing to do with.
This review isn't written to bring down the employees of the company because they do what corporate tells them to do... there are really good hearted people working for them but stuck in a dead end. This is just a little something to possibly expect if shopping at Ashley's.
The complaint has been investigated and resolved to the customer’s satisfaction.
couldn't get replacement drawer guide and handle
This place blows I haven’t even made a payment on 5 000 dollars worth of furniture I bought from these yo yos big dresser drawer guide was bent and was hard to open and the handle broke off in my hand, the tech came to my house mar 11 08 it is now July and I still don’t have my 3 dollar drawer guide or handle It only took 3 weeks to get the whole dam dresser! I’ve spoken to many people there in Winston Salem NC. But they just give you the run around.the drawer is still unusable after 4 months, what a bunch of ***. They should have made a phone call and overnighted me the part. Right from the beginning.
The complaint has been investigated and resolved to the customer’s satisfaction.
Run away while you can from Ashley furniture! I looked everywhere for bedroom furniture and wound up buying a set from Ashley Furniture in Houston Texas. What a mistake that was. First they push you to buy their extended warranty that they claim can be used after 5 years if you don't use it. LIES. The trouble began on the day they had told be to pick up the furniture, (2 weeks when I made the purchase). They said that it was not available and would be another 2 weeks. I finally picked it up and when I opened it the drawers had been assembled at the factory incorrectly. I called them and the first thing they said, sight unseen, was that I broke them. Really ? 3 out of 6 drawers. After much haggling they agreed to send someone out, guess what they found, they said that it was broken by me. The extended warranty was not applicable. After much more haggling with their so called customer service they acknowledged that it was assembled at the factory incorrectly. They then said they would order the parts. about a month later 2 large boxes show up, . I called them and then a technician showed up about 2 weeks later. after he opened the boxes he determined that all the parts required had not been ordered and that the problem was not a standard repair because it was a factory assembly problem . He would make a report and they would reorder, . After not hearing from them for 2 weeks I called and they were back to, that I broke it. Next step Small claims court.
I have shopped and bought from this store several times and have NEVER had any problem what so ever with any furniture delivered. I love the people and the furniture you cannot beat the quality for the money.
Fred T.
Winston-Salem
they steal your money
I purchased a dining set. I have had 6 table tops in 3 months, all defective. My chairs are starting to crack in the seats. I finally, after arguing for months got them to give me a refund, BUT, they couldn't tell me if my Citibank Ashley credit card would only be credited or if I would receive a check. AND I would not get my delivery charge refunded, because they tried too many time to deliver the table top. THEY HAVE ALL BEEN DAMAGED OR DEFECTIVE! Not my problem, So now they are going to send another table top and I was told this is the last time, I have to pick one or the other defect or not. DO NOT DEAL WITH ASHLEY FURNITURE!
The complaint has been investigated and resolved to the customer’s satisfaction.
attention missouri ashley furniture customers
The Missouri Attorney General Jay Nixon is trying to alert consumers who have had problems with the COLUMBIA, MO Ashley Furniture store.
It apparently went bankrupt and was sold to the owners of the St Louis stores, and this must have affected many consumers.
If, like me you have been affected, or you are just interested; please click the below link to the Attorney Generals Press Release:
http://ago.mo.gov/newsreleases/2008/012308.htm
He successfully sued Ashley Furniture regarding the Joplin store which suddenly closed and had them ship $600, 000 worth of their stuff from Wisconsin to consumers in Missouri! Good man - lets support his efforts.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ashley furniture is crooked as a dogs hind leg. I ordered a couch and love seat. When I received the articles I was really excited. Then the couch started looking worn out and the love seats arm popped if you sat to close. The cushions on both have started to callapse after only 2 months. I called Ashley and asked for them to take it back. They said they had to have a man look at it first. He came and put a piece of wood in the arm on the love seat and ordered what we thought would be all new cushions for the both items. We got the cushions, but we have to take the old worn out looking covers off and put them on new foam rubber. That is not what we were told we would be getting. I called again and Ashley told me they do not give refunds after seven days. I did not know this when I purchased the items. How do I know how the furniture is going look like after 2 months, it should still look like new, not like something that is 5 years old. So the man is coming to look at it again. DO NOT BUY FROM ASHLEY, I am very unhappy.
bad quality
After reading all of the reviews here about Ashley Furniture, I am very thankful that I never bought furniture from there. I never realized that Ashley sells the lesser known brand names of furniture as opposed to the more reputable brands like La-Z-Boy.
I remember when I was shopping for recliners I took a peak at the furniture at Ashley Furniture and right away, I thought it was crap. In my judgment, it's cheap quality.
OK, now I have to think of 22 more words to add to my reviews. Ashley Furniture stinks - what else can I really say?
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT WASTE YOUR MONEY ON THIS STORE. QUALITY AND SERVICE UNACCEPTABLE. We purchased a bedroom set together with couch which turns into a pullout bed. We got a couch but without the pull-out bed feature. We called them to have it replaced and they told us that we should have checked on the delivery day before signing the receipt. I let it go, thinking perhaps it was our fault for not checking everything. A year and a half after the purchase, our bed frame cracked! We paid 2k++ for a quality so bad. I feel cheated and frustrated letting our hard-earned money go to waste with such an awful purchase. I was hoping for at least the bed frame to last for more than 3 years. I called their customer service and they were of no help at all. They redirected me to the 3rd party company which services the extended warranty since Ashley only gives 1 year warranty for the furniture we bought (how convenient since from experience, their products last for a couple of months after your warranty expires. My recommendation for shoppers out there, find a reputable store which sells products which give you your money's worth. - so disappointed in this store.
I purchased a microfiber reclining couch in February of 2008, within 4 months we noted that the left and right side seating cushions had sunk about 2 inches leaving the middle section much higher, also the back support part has no support left, a technician came out and said it wasn't a defect but normal wear called "body impressions" have never heard of such rubbish, I had previously had a couch for 26 years with no "body impressions" they refused to take it back and refund my money, a technician is now going to come out and re-stuff the couch with probably more low quality cushioning!
I'm mad
Bought with cash $1240.00 a new leather loveseat and when they called to say it was here I was so excited. My husband took the old sofa apart and out. Then they called back opps it came in but totalled totaled!... I said so you order a new one and its three weeks again they said yep. Then a week later they called back and said its here. I said ok that was fast. Once again my hubby took the sofa apart and out. Got there no loveseat they said it was a miss call that he had called about the totalled one again. Once again no apology’s no customer care. Soooo I said so when is the e t a on the new one the warehouse guy said oh the part should be in two weeks. I said what part we bought a new loveseat! We were told another one would be ordered just minutes ago. He said we are going to fix the damaged one and give you it. This is what we do I repeat this is what we do to everyone. I said I want what I paid cash for, he said it will be. I through a fit of anger. I said I want my money back they then said you can only get all of it less 30 percent. So I wait another mmmmmm god knows how long. For a repaired piece of furniture. What a deal!
I am so pissed I can't see straight. Do not shop here I give you fair warning. So I spent $1240.00 dollars and have nothing no sofa for a week now as my hubby said he would not put it back in the house again (the old one I mean). I should have bought japanese they do better work building and they treat customers with respect. Ashley is so awful so awful so awful so awful so awful…
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased 2 bedroom sets from Ashley's on 8-6-10. After the last promised date of 8-30-10 we still had not received phone call for delivery. When I called they told me the furniture was on back order. When furniture finally arrived to warehouse, scheduleing delivering was a nightmare. They kept changing delivery dates claiming I made changes or my husband made changes when neither did. Delivery finally set for 9/14/10(roughly 6 weeks after purchase). 2 days before delivery they call to tell me one bedroom set is broken and will have to be reordered, apprx 2 wks. They deliver izone bed. Whne we tested the audio it did not work. I called to make complaint and they told me they would send a tech out to fix it. One week later a tech comes out and tells us he does not know anything about electronics, wasn't even familiar with an ipod. He told us he was there simply to confirm it was broken. He orders new part and states it will be 2 wks before it will be delivered. We made some calls to CSM and they were able to 2 day expedite the order but not without many phone calls and messages. When new part arrives it does not work either. This new tech states that he does not think ac adapter provides sufficient power to charge ipod. He suggested we go to radio shack and purchase ourselves a different ac adapter. When that option was refused he told us he would place the order for a new part but it will probably not work either. Frustrated, I began calling CSM managers, their supervisor and the store manager. Of course, we never got them personally. We left messages and have not received a call back. We don't even know if we are going to receive a new part. Now, 4 days of work have had to be missed to wait on their people for no resolution! We did finally recieve the other furniture set and upon inspection the bookshelf is damaged. Now we are looking at a couple of weeks, maybe, to get new part. Teh customer service has been a nightmare. They have made no effort to even take an additional percentage off for all the problems and the fact that the bed is still defective. Of course they offer no returns. We are not even sure what other recourse we have. Please buyer be ware, DO NOT purchase anything from Ashley Furniture!
Payed in full with cash for Chester drawer. Was told 6 to 8 weeks to deliver. As of now no furniture or refund. Last Friday local store shut doors to public an fired employees. Out of bussiness. Shipping problems. Where is my furniture ? Where is my money? Big mistake doing business with them. Avoid Ashely furniture store. Hopefully when I call their cooperate hq I will get some resolve, , , however I think I have been jacked.. During the whole ordeal, , I called every week for four weeks, , an the local customer service ignored my request for help in this matter. Something is not adding up here. If you want furniture look else where. three stores closed in this region all were so called franchises carry the name Ashley furniture.
I purchased a sofa and loveseat from Ashley Furniture and I also purchased a "protection plan" the same day. The frame on the sofa and the loveseat broke less than a month after it was delivered. I knew I was going to be moving, so I waited until after I moved to have the furniture repaired. I called Ashley after I moved and was told they would NOT cover the repair because I had moved the furniture! They said to call Montage, the furniture warranty company (to whom I paid $250 to cover my furniture!). Montage denied my claim because the frame breakage occurred more than 5 days before I reported the damage! I called Ashley again. They said there is nothing they can do! I am MAD! I paid cash money for this furniture. It broke within a month. No one is willing to take care of the furniture.
Over the last 14 months, I have spent over $7, 000 with Ashley Furniture, buying a bedroom set, kitchen set and 2 furniture sets. The one recliner couch keeps having issues with the springs falling out in the middle, making the middle cushion sink very low. They came out and fixed the same problem twice, both within a year, and now the 1 year labor warranty is up, and guess what, the damn springs are collapsed again, but this time, they want to charge me $45.00 per hour for a labor fee. The SAME problem has happened 3 times inside of a year, and now they have the gall to want to charge me for the 3rd repair? How would I be guaranteed that this time it'll be fixed correctly? This company sucks with their customer service, and I will NOT ever buy from them again and I will report them to the BBB.
We bought a bed for my little boys birthday. They promised to take down the old bed when they put in the new one.After canceling twice, they showed up at 11:15PM and said they wouldn't take down the old bed.He then told me "sales people will tell you anything to sell furniture".My kids were asleep so I sent them on their way and said we would reschedule.After 12 midnight a knock on the door, the driver left his clipboard.I have a new name for Ashley Furniture.I call them "Ghetto Furniture"...If you are smart you will steer clear of this place.
My mother bought a couch by Ashley furniture a few years ago and never sat on it so three years ago we sat and after a few months the frame was no good. it sinks. I truely believe when Costco sells products their made cheaper but carry the name. I did check warrenty even if its passed the couch should not have done that. I will give Ashlley furniture abad rating everytime I get a chance.
Ashley furniture in Jackson TN is glad to take your money but they will not give your money back at the store.
I found out the hard was I call and ask if I could get a refund, Bennett the store manage said sure I drove 50 mile to the store and was told that the corporate office would mail me a check.
The manage told me they did not need my business. All I wanted them to do was deliver one day early, I was paying $39.95 for delivery to my house.
I will never shop at Ashley furniture again.
I purchase sectional from an store that carries ashley furniture from day I had nothing but problem, I called to report the problem and made over 10 trips back to the store, the manager ordered new cushions for the sectional twice that not the problem the frame is shot from day one, after 7months the store manager finally advise that a rep from ashley would be out, to my surprise it was a repair man... Why would I need a repair man for new furniture guess what the repairman quote it was defective from factory... And stated that he would report to company... Well it's been over 6 months no response, I contacted ashley by email to complain no response.
I ordered a sectional couch from ashley furniture. Nice couch, i'm pleased with the quality and the price was ok, but...
Don't believe what they tell you about when they will be able to have your furniture ready for you. We were told our couch would be ready the next week, and they'd call us that week to deliver it that week.
Turns out they either had no clue what they were talking about, or they lied to us. It took two weeks longer for them to get the couch in than they told us it would take! We were pretty disappointed, since we thought we'd ordered the couch in time for a party we were having, but they were so slow getting us the couch that we got it much later.
I placed an order for couch/love seat and in turn canceled the order due to finding a better product at another store. I purchased through the free financing which is done through Citi Financial. The store manager told me that because this order was in route, I had to pay a 20% restocking fee or do a store credit. Obviously I will not pay the store 20% of a product I canceled. He then told me I had to use the store credit within 60 days, which is not an option as I do not need any further furniture, especially within 2 months. As a side note, their store credit is for full amount of purchase, which for me included a warranty on the furniture, delivery charge, as well as sales tax (not just the merchandise).
I called Citi Financial to insure I will not be billed for this order as it was canceled. They stated my account did show a authorization for the amount, but it was at a $0 balance as they charge will not go through until the furniture was sent. I canceled the the account all together so no charges can be made, and they stated they would send me a letter noting account was closed.
The back of the order form states "Risk Free Buying" - I don't buy that at all. This is more like strong-arm tactics. Has anyone else ever had this experience with this company, and if so, how did you handle it? I worry that they will come back on me for this canceled order, or place the charge on a canceled account.
Ashley HomeStore Reviews 0
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About Ashley HomeStore
The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.
One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.
Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.
In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.
Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.
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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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I'm sorry to say almost the same deal is happening to me. I ordered over $4K worth also, 6 weeks ago, the store in Charleston SC, told me I would have my furniture no later than Nov 5th, 08. Needless to say it has not come as of today the 20th of Nov. None of my calls were being returned until I called the Head Franchise in Wisconsin then a man from the Charleston warehouse called me, he just started yesterday and tried to be helpful but he said that my furniture was not on any schedule top be delivered in the near future in fact it's not scheduled to even be shipped from a warehouse in Mississippi until Dec 26th. And that is not guarenteed. Then the kicker is I received a free promo cruise that I sent the paperwork in 2 weeks ago and they had 72 hours to contact me for scheduling and have I heard from them? Of course I have not! I will never, NEVER deal with Ashley again, my friend went to Rooms to Go and ordered her furniture last monday and received it last Wednesday at her home-That burns!
That stinks...
Read my complaint.