Ashley HomeStore’s earns a 1.6-star rating from 806 reviews, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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cushion support
I went into Ashley Furniture to purchase a sofa on 09/05/2011( looking to get a good deal since it was during the Labor day sale) I spoke with the salesman Mr.Sacco, explained my issues about my back I have degenerative back disease told him I was looking for a sofa that had very firm cushions because of my back This sofa was the worst choice for my needs..To make a sale with out listening to the consumers needs to be addressed especially when the consumer.is disabled.I have called the store and tried to get in touch with corporate with no return.I hope you can help me
Thank You,
Salvatore Mirabile
The complaint has been investigated and resolved to the customer’s satisfaction.
don't buy anything from ashley home furniture
Last year I purchased a new bedroom set from Ashley Furniture. 18 months later one of the bottom side rails of the bed is broken. I know that the 1 year warranty has expired, so I call the store where I purchased the bed and they told me that the model bed I bought LAST YEAR has been discontinued and parts are no longer available. My problem is that the side rail is a simply one, there is no ornate decorations or markings on it and if it's possible to purchase another rail set from a similar style and color of bed, When I received an email from their customer service department stating that each style of bed is made differently so therefore I won't be able to purchase another rail from a different model and MAYBE I should try using a metal bed frame instead. It's unfortunate that they didn't give me that information 1 year earlier where I would not be out $600 on a bed frame that only last less than 2 years. My suggestion to anybody looking to purchase furniture is to save your money and don't buy anything from Ashley Home Furniture.
lies and defrauds customers
On 09/24/2011 my husband and I went to Ashley Furniture in Tukwila, Wa. Our salesman Jasun sold us an "all leather" 3-piece living room set. The loveseat and sofa were delivered on 10/13/11 and the recliner on 10/18/11. All pieces are power operated. When the recliner was brought in and set up, they couldn't get it to work. I told them to take it back that I wouldn't accept it like that. They quickly got customer service on the phone with me to convince me to keep the piece and they would send a technician out on 10/29/11 to fix it. After they left, we started really looking at the furniture and realized it isn't leather at all, it's vinyl. We paid $2, 200 + tx + delivery + warranty. Our total bill was $3, 440.64 (2 stands included) paid in full 3 1/2 weeks before anything was delivered. We were expecting leather. We paid for leather. Thats not what we received.
damage (new) furniture
I am soooooo upset! Ok, so my ashley's furniture was delivered today over an hour ago and I examined the furniture while the delivery men were here did not see nothing wrong. I left for a few came back in the house and started examining the furniture some more to find the wood on the love seat coming off, the material on both pieces are riped in the left side corners, the wood piece on the sofa has some little chipped pieces (Not noticeable unless you are on your knees looking close), and I just noticed the wood (From the inside) is showing on the sofa too! I am pissed! & the lady going to ask me "did I examine the furniture" well of course I did, I am only human... Anyone can take 5 minutes to examine something & not notice everything!
Now I have to wait for a "technician/inspector" to come out friday to see if I can get some "new pieces" r u serious I just spent cash on this furniture! I want a whole new livingroom set.
This is not a way to treat your "paid in full" customers!
The store location where I got my furniture was sterling, va... This store has some rude sales associates, they do not even speak to the customers when you enter the store. I only purchased because they are the only 1 near my house.
I need to speak to a district manager, the ceo, or someone above the store managers (Who has not called me back as of yet).
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service/deceptive practices
Back in February I went to this location to purchase a bedroom set. I informed the salesperson that I wanted to pay for the set but was in the process of having my new home built and would need to have the furniture delivered to a different address. The salesperson informed me of a "layaway program" that holds your furniture and you incur no interest fee...
Read full review of Ashley HomeStore and 1 commentlong waiting time, un realistic shipping cast. for $300 item shipping cast is over $350. waiting over three monthis to recive.
Long waiting time, un realistic shipping cast. For $300 item shipping cast is over $350.
We ordered a Storage bed for $300 through Direct Buy website. The manufacture is Ashley. At the end with shipping handling, duty and tax it came to around $850.00. since I was in a rush I decided to order regardless of the price.
Order was placed on January 12th. 2012. after several phone call, direct visit to the Direct Buy store finally I was able to pick up the Bed on April 20th.
Over three month after I placed the order we pick up the bed . But there is a Railing is missing and without that we can’t assemble the bed. Now they ordered it and as of today it is going to take another few weeks since it is back order.
I spoke to Direct buy and wanted to cancel the order, they stated I can’t cancel it. I ask to refund the unreasonable sniping cost, they are blaming Ashley.
It is not fair to charge over $350 to something they couldn’t deliver on time.
But Direct Buy or neither Ashley furniture is not taking responsibility and I have to wait until I receive it.
Paying over $5000 membership fee and $350 yearly renewal fee I expect more fair treatment than this from direct Buy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I brought $8, 769.83 in furniture and at that time they said I was going to recieve $ 500.00 hundred doller for money spend for every $3, 000.00 doller I was going to get from there promotion $500.00 DOLLER FOR EVERY THONSAND DOLLER SPEND FROM FREEGAS.COM THIS WAS A LIE i DID EVERYTHING THEY TOLD ME and I never recieve noting so I am going to see if I hirer a lawyer soon [protected] Zoraida Beltre
leather couch emulsified in 1.5 years
I had this Kellum Chocolate couch for 1.5 years, all of a sudden the coating on top of the leather ( Bonded ? or Sauvage Leather) has emulsified down to what looks like a smooth Naugahyde leather. Ashley said this if from HAIR JELL who would think is 1.5 years my couch looks 5 years old. Company did not even offer me parts and I install them or at my cost can repair the couch.
if Hair Jell did this there should be a warning, my wife had cancer and did not have any hair and I am bald and do not use anything on my naked head, Ashley is HORRIBLE. What can I do...
Today they said I could buy the parts to replace the leather... Crap or not ?
I had my leather couch for 3 yrs and I had to throw it away because it kept cracking and peeling. It was very embarrassing when I had company over. Waste of money, I still have my love seat and that's because no one ever sat on it.
I placed an order for living room and bedroom furniture totaling $5218.91 at Ashley Furniture store located on 4360 w. New Haven Ave, W. Melbourne, fl on 5/21/2011. I was 7 months pregnant at the time and expressed that a 4-6 week window was fine but anything after that was not acceptable because I was due at the end of July. I was assured by the sales rep I would have no problems. On the 6th week i called to inquire i was told the items were on back order but would be delivered the week of 7/11. They called me on 7/9 that the furniture was ready and i would get a call in the next few days to confirm a specific day. No delivery and no call. I called again on 7/18 in the morning was told the items were on back order not available for delivery and wouldnt be until approximately 7/25 with delivery being anywhere between 2-3 wks from that date.
I asked for a manager, finally spoke to Chris Mcfarlane an "independent consultant" supervising an issue with the owner of the store not paying Ashleys and them stopping production for some time. Now they are starting production at their own expense and fulfilling the orders. Chris can only offer delivery of the merchandise 2-3 weeks after 7/25, no refunds or compensations or remedies of any other kind. Corporate offices also referred me back to the Melbourne store and to the Chamber of commerce. At least if i can get a refund for the bedroom furniture i can get something delivered by the time i get back home from the hospital. Or even allow me to exchange my items for something thats in stock or even a floor model but I was told plainly no to all. Not even a discount of some sort.
I purchased a sleep number bed in may 2009. It failed to hold air on one side, I COMPLAINED to the furniture store about this thinking I had a 20 YEAR warranty (which I was told at time of purchase)wellll When I complained it was that I bought a dis continued item therefore I had no warrantee. Had I known this I would not hAVE PURCHSED thia item.
dishonest at best, criminal at worst.
Paid cash for a sofa sectional Feb 25th 2012.
Was quoted a deliver time of March 10th 2012.
March 17th 2012 still no sofa. I called in to find out when it would be in, and the sales person told me that it would not be on the truck to them until April 6th 2012, and then It would be to me a within 2 weeks.
If it was disclosed to us at the time of purchase that it would be 6 to 8 weeks delivery, instead of the quoted 2 weeks i have in writing, I would have gone someplace else.
What worse is that the sofa is still at the manufacturing plant and not be been shipped/stocked, and Ashley furniture will not refund me unless I pay a 25% restocking fee.
This is outright theft.
There is nothing to restock.
Do not do business with this company.
As I see it, I entered into a contract with Ashley Furniture where I agreed to pay them some money, and they agreed to deliver me a sofa on or around March 10th 2012.
They are clearly in breach of that contact.
The complaint has been investigated and resolved to the customer’s satisfaction.
my mom bought dresser few years back that was little damaged so very polite sales person we talked for less price he said he will talk to manager then shift manager came to us he cut some price not whatever we want then my mom said its little damaged so he said thats why we cut price then he said we give you deal we will deliver dresser free, after 4 days they delivered dresser after fixed whole damage since then we always buy furniture from Ashley furniture excellent service.
We ordered our sectional on Feb 4th, 2012. I have called once or twice a week since the 2-4 week window that we were told it would be delivered in and have gotten the same thing. This Saturday will be 7 weeks. Two weeks ago we were told last week and early last week we were told it was on the truck on the way to the store and delivery would be set up when it got there. I called Friday to see where it was and they told me the same thing, on the truck and they would call first of this week to set up delivery time. How long does it take to ship something by truck? Not that long, my uncle is a truck driver. I'm going to call in a little while and tell them that if it's not delivered by tomorrow, I want my money back and they can stick the 25% restocking fee wherever they want.
lying & scam
Purchased a sofa from the store today...was told delivery would be in 2 weeks...after paperwork was signed...we looked at the sale when we got home and noticed that the date they wrote down was 6 weeks away...When we questioned this...the saleswoman we had just talked to 3 hours previous now called us liars and said she told us 4-6 weeks...I said I wasnt waiting that long and wanted to cancel the sale at which time we were told..."ALL SALES ARE FINAL"... I then asked for a manager...he became combative and refused to issue a credit to our credit card company...nasty people there after the sale...I informed him I was going to call the credit card company right away and also intended to file a complaint with the Attorney General ...Bureau of Consumer Protection. I called the credit card company right away and they said I had to wait for 2 days...but that at that time the sale would be cancelled by them. I know you have 3 days under the law to cancel a contract...the stupid manager said not in retail...who is he kidding...I can by a new car and cancel that sale within days...So bottom line after standing my ground...the manager knew I meant business and issued a credit to our credit card...Dont let people at stores bully you...We all have rights...this company is definitely bad business...underhanded and deceptive in their business
Not honoring warranty
We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Timeline In October 2009, my wife and I decided we wanted new living room furniture. While we don't use the living room much, as we have a large family room, we felt our old (but very expensive when new) fabric-covered...
Read full review of Ashley HomeStore and 94 commentsbad quality mattress
We bought a Mattress last year with Ashley furniture last year and after few months we realised that it is not good and we are getting up with back pain every morning. I even had to take MRI and took some physio therapy for my back. I was asked by my doctor to not to use that mattress. Ashely Furniture store gave us hard time in listening t our probem and...
Read full review of Ashley HomeStore and 2 commentsbad products
1. We bought a new sofa with 5 yr. warranty. After 3 yrs. we reported something wrong with it. The warranty company inspector claimed the spring (in sofa center) had broken and that our sofa would be replaced. Prior to this, we moved the sofa from our carpet to a bare floor to allow installation of new tile floor. The sofa was then carried to the new tile floor. When the warranty inspector examined the defective sofa he failed to turn it over and find that the broken spring protruding through the bottom of the sofa was dragging on the new floor and scouring it. This was not discovered until the new sofa was brought in. So, 4 new tiles, 9 sq. ft., have been ruined. Even though Ashley is responsible for this damage, they have denied it in a completely irresponsible way. In addition, we had to buy another warranty on the new sofa and were not reimbursed for the unused part of our original warranty. To add insult, Ashley warranty people had told us that the original sofa was not in stock (as a replacement), and that the spring manufacturer no longer made that part (spring). That is why we had to make a special trip to the store to pick a new sofa. Finally, Ashley refused to take back the old sofa or even help us to move it outside so we could get rid of it. We have a picture of damaged floor but don’t know how to send it.
2. We bought a love seat from Ashley, a nice product that we liked in the store. After we had it brought into our bedroom, with only three days of usage, we found that we did’nt like it. We wanted to replace it because it was too big, too expensive, and that both of us had an allergic reaction to it. Mine was a rash on the back of my neck from reclining my neck on the arm of the love seat. Ashley claimed that our 14 day return policy had expired and that we would need a doctor’s statement on our alleregic reactions. All I did was clean off the chemicals from the finish of the new sofa to remove the allergic threat, much like cleaning a new carpet. In any event, we received no personal consideration in this matter. To add insult, Ashley had postponed scheduled delivery of the love seat at least once. Not all charges for this item were fully explained to us.
3. From item 1. above, we would have had to pay a new delivery fee for the replacement sofa, but we piggybacked this fee with the delivery fee of three end tables we also bought from Ashley. These tables were delivered to us in filthy condition much as would be a new car that had been driven through rain and mud. We cleaned these ourselves.
Ashley Furniture Homestore
I 35 North and 1604 – 7919 Pat Booker Road, Live Oak, Texas 78233
[protected] | www.ashleyhomefurniture.com
won't refund me my money or provide me with the couch I purchased
I purchased a couch in September with cash. I experienced creepy salespeople at the time and should have taken it as a omen of what was to come. When my furniture was delivered to the Regina store, we picked it up. As we had also bought an upright freezer, my husband was prepared to make two trips to bring the items home, but the warehouse staff told him not to bother, that they could set the couch on it's end and it would all fit in the truck bed. Then they hoisted it up on the truck on it's end. My husband figured, they must do this all the time for them to suggest this. Well, it fell off enroute. I was infuriated that a legitimate furniture store would even suggest such a thing and I told them I was returning the couch and I wanted my money back - it was the end of the road with my dealings in that store. Instead, I got a store manager who started the conversation off insulting me and my husband and telling me I was out of luck - that I had to contact Winnipeg. I left my damaged couch in their warehouse and stormed out of the store. But Customer Service wanted no part in helping me, appeasing me or fixing the situation. The same mantra is now repeated over and over and over again every time we call - the parts are being shipped, it should be ready next week. 4 months - that store has had my money. I have received noting but grief, insults and lies as interest. I did not know stores, in this day in age, could rip off people's money so easily. Ashely furniture claims their stores are so great because the people that own them and work there are part of the community. Well - maybe they live at the Correctional Facility because they are crook, pure and simple. I have run out of options to try and get my couch back to me - intact - or my money refunded. HELP!
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased two leather reclining love seats and two matching leather chairs from Ashley Furniture. Shortly after purchase, they sounded like a freight train when reclining/retracting. After weeks of techs coming out with no resolution, we wanted a refund! Ashley wanted to replace all four pieces prior to refunding, reluctantly, we agreed (big mistake)! We were assured that if the issue persisted, we would receive a refund (have in writing). To no surprise, they did the same! It's been months now trying to get a refund! I can't get anywhere with online chat! We sent video's, tried resolving on chat as well as customer service, finally, we went into the store! The store was hosting a manager meeting at the time. I was told they (managers) couldn't be bothered as they were in a meeting. Are you kidding...It was my only chance for resolution after months of trying on my own, so I approached them. The regional manager asked if he could help me, I explained the situation and was told "this is ridiculous", he walked me up to customer service and told them to "take care of this customers issue". The gal that was supposed to handle the refund is now MIA, I've emailed and called! NOTHING has been resolved to date! I have now been on hold for over an hour, now on hold with customer service to resolve the issue, NOT holding my breath! I have in writing that they would issue a refund, a manager who said to handle our issue and...NOTHING! I was just transferred to the wrong store after 2+hours on the pnone only to be told I was transferred to the wrong store by customer service and needed to contact the Laguna Hills store which customer service knew prior to transferring me to the wrong store! I am so frustrated!
BUYER BEWARE! Ashley Furniture is HORRIBLE!
I totally agree with you! I purchased a sectional sofa from them, but ordered it facing the wrong way. When I called to change it they gave me horrible customer service, so I asked them to cancel the couch. The rep told me I should receive my refund in seven to ten business days. When I called back a week later to check on the refund, I was told I never cancelled my order and they would not be issuing me a refund. When I called customer care I was told that they would issue me a refund. Yea right. Only to be told the next day that they wouldn't. I have spoken to everyone in customer care and when I email the higher up they don't even respond. I will never ever shop at Ashley's furniture again. I think we should all get together and publish our stories on every major newspaper in the united states and on facebook.
I know how you feel. My couch is the pitts! They refuse to fix it. I will stay on top of this mess until the problem is solved or take legal action.
poor delivery, poor customer service
I have had an absolute horrendous experience with ashley furniture and will never shop with them ever again. I ordered a bed from them on 11/5 and scheduled delivery for 11/19. The delivery experience was unprofessional - late by over an hour, didn't speak english, showed up in a rental van, and didn't have all of the pieces for the bed. Phone call after phone call, and multiple story tellings later, I was given the run around and told that the manufacturer screwed up and they'd have to re-order the foot board. Another 4 weeks later, we schedule yet again delivery for the foot board.. The day before delivery, when i'd normally get a call confirming a window of time, I get a different phone call from the store manager saying she 'screwed' up and they don't deliver again in my area until the end of the month. The best she could do was work something out for next week. After 8 weeks of dealing with this, it would be typical for me to schedule delivery next week only to find out that something else went awry. I am completely disgusted with how they treat customers. I'm sick of hearing "that's the best we can do, ma'am". I am still without a working bed, and now I have to pick-up the thing myself and cross my fingers it's correct. What a disappointment! Do yourself a favor and shop elsewhere. Macy's, bob's, west elm, and r&f always put the customer first and would be completely embarrassed to ever find out someone was treated like this by their associates. Never again!
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty/customer service
I have been dealing with Ashley Furniture and their abysmal service and outright lies for almost a year now. We bought a leather sectional from them and bought the extended warranty. The salesman told us all the ways the couch would be covered, which were outright lies. I have a couch that is virtually falling apart and none of the issues are "warrantable" issues. I have dealt with probably 50 different people in customer service, with each person telling me different things, and making up different rules. As a young family, it is devastating to have a large piece of furniture like this be such poor quality...we can't afford to buy a new one. I have been given the run around for so long and it's sickening. Every time I contact them they pass the buck to someone else who knows equally as little. Before you answer your standard "each Ashley store is independently owned" remember that is crap and we are all referred to corporate customer service to deal with our complaints...the store won't deal with it at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
lies, poor quality, rude corporation
11/18/2011 here is the update to this mess. I received a box of stuffing and an envelope containing what looks like a cover for the chaise. Have not received a call about when a tech repair person will be here to fix the problems. By the way the stuffing they use is very flammable!!! I am still not sure it this is their final resolution and that I am to fix...
Read full review of Ashley HomeStorerude store manager
Bought a small floor decorator item, value $16.
Was under the mistaken impression by previous encounters and purchases of a 30 day return policy. Asked to speak to store store manager.
By the end of that conversation, I have no desire to return to that particular store. She ripped me a new one with her condescending and rude people skills. Never yelled, just quietly and professionally told me what she thought of me. I was not yelling and she admitted as much. She then stated if the money was that important to me she would approve it. That shows the store runs its own policy and there is room for independent judgement on each situation. This was not a win/win but a win/lose. She lectures and makes the customer feel bad then offers to accept the return. Wow. I was floored and stated I'll keep the item and box it up. No use for it. With so many stores with such a no question, no hassle return, you'd think the customer wouldn't have to go through the conversation I did. I had the receipt, too. I hope Ashleys can use that $16. They must need it worse than I do.
junk furniture
I bought TWO reclining sofas from the Ashley Furniture store in Springfield, MO. After one month of light use - the seat cushions were broken down junk. Their claim, "the seats conform to the bottom of the user." I am so sorry I wasted my hard earned cash buying furniture in this store. Their furniture is beautiful on the outside - if you don't plan on ever sitting on it. Not only were did we find the sofas to be made cheaply, not durable, but the physically are uncomfortable to sit in after ten minutes or so. I own two sofas that are not functional in the least bit.
Then, we have the issue of my salesman not being in the store the day I made my purchase. The "store manager" handled the transaction for us - assuring us that he would receive his commision ... he never did. Dishonesty from the manager is a real turn off.
Can't say I'd ever buy anything from them again!
Beware buyers! Their furniture is beautiful - but read their company reviews and heed them! In this economy, you want to spend your dollars and enjoy furniture that you can use and be comfortable in. Otherwise, you are just flushing your hard earned cash down the toilet.
WATCH OUT FOR THE STORE CREDIT! Check out those rates.
I bought a living room set from them. Not even a month after delivery the throw pillows started fraying. The back cushions looked like I had the furniture for 20 years. They were filled with batting and whenever someone sits on the furniture the batting bunches. The seat cushions are another issue. I called Ashley because the seat cushions were fraying. Not one but all. They sent a repair rep. to my home. He took pictures and told me someone from Ashley's will contact me. No one ever did. I called they and was informed they will not repair or replace any of the cushions it was determined the frays were caused by someone wearing a belt buckle.
I asked them when did they EVER see anyone wearing a belt buckle on the rear-end.
I will never buy another product from Ashley and I tell everyone never to buy from them. They sell junk and do not back up their product.
exchange or refund policy!
I recently purchased $1500 memory foam mattress from store and I was told by Sales rep that the mattress can be returned within 30 days. We got serious back pain/back injury just after 1 night of sleep. I thought it may be because of spring foundation or so, so I replaced them with wooden foundation, but no help. Our problem worsened. We went back to store and talked to manager. They simply refused to refund/exchange on the mattress. We were ready to buy higher grade tempurpaedic mattress, but they simply backed out from any claims. This mattress is useless now and money has been wasted. Never ever buy any mattress/associated stuff from ashley. Better to go to any other store that have defined/written trial policies. Ashley furniture sucks!
leather quality
We bought a leather sofa and loveseat from our local Ashley Furniture Store here in Arizona three years ago, along with Ashley's 5 year extended warranty. When it was delivered, the leather on the sofa cushions did not seem to be as high quality as the rest of the leather, but we didn't worry because we had a warranty and we had cleaning people who conditioned our sofa every month. When the cushions developed cracking and peeling, we called Ashley furniture with confidence that they would take care of us. Ashley one-sidedly decided we had not properly maintained their leather, despite our documentation to the contrary, and refused to take care of the problem. We are terribly disappointed with Ashley's product and their customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a 3 year old dark brown leather sofa from Ashley Furniture and we barely use it. The leather is peeling. Each day it is as if the peeling worsens without even being touched. I am so disappointed in this piece of furniture. We cleaned it with the cleaning product as recommended and it is just as if it is disintegrating. Do not make the same mistake we did. We had to get a sheet of leather fabric and cover it when guests come. This was a big investment for us. Disgusted.
I am also extremely disappointed with my purchase. We bought a beautiful leather sofa and love seat also in the Ashley brand. I had been told by the seller that it was top quality leather. I also condition it as well as clean it with the special products. And, exactly as you have described, our couch is peeling at the head area where my husband sits, and on the arm part where I sit. Now, the strange thing is, why is the leather degrading in the one area where NO ONE sits? This being the middle of the sofa lower front cushion. It appears to be stretching outward almost as if it were bubbling! I went to the dealer that I purchased it from who reassured me he would contact the company. I have never heard from him. And now that I read other comments similar that the company of Ashley Furniture doesn't seem to care, then I'm left thinking I now also have a not-so-beautiful sofa that looks like junk. My humble opinion that I have been telling family and friends wanting to buy furniture...steer clear of Ashley Furniture!
I purchased an Ashley sofa and love seat about 2 years ago. I condition the leather every 6 months. The couch has about a 8" rip on the right arm rest, next to the seam. The love seat has the leather literally coming apart. It seems as if they stretched the leather too thin. My brother also purchased an Ashley couch with a more firm type of leather. His armrests are fine, but the seat that he regularly uses had the leather peel near the head rest...he uses no hair products whatsoever and keeps his house very cool. His couch was less than a year old when problems started showing. I find this unacceptable, as we both spent good money on new couches that look like junk now.
Ashley HomeStore Reviews 0
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About Ashley HomeStore
The company was founded in 1945 by Carlyle Weinberger, who started out as a furniture salesperson before opening his own store in Chicago. Today, Ashley Homestore is one of the largest furniture manufacturers in the world, with a reputation for producing durable and stylish furniture that is designed to last.
One of the things that sets Ashley Homestore apart from other furniture retailers is their commitment to providing customers with a personalized shopping experience. Whether you're shopping online or in-store, you can expect to receive expert advice and guidance from their knowledgeable staff, who are always on hand to help you find the perfect furniture pieces to suit your needs and style preferences.
Ashley Homestore offers a wide range of furniture products, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. They also offer a variety of home decor items, such as rugs, lamps, and wall art, to help you create a cohesive and stylish look in your home.
In addition to their extensive product selection, Ashley Homestore also offers a range of financing options to help make your furniture purchases more affordable. Whether you're looking to finance your purchase over a longer period of time or take advantage of special promotional offers, Ashley Homestore has a financing option to suit your needs.
Overall, Ashley Homestore is a trusted and reliable furniture retailer that offers high-quality products, personalized service, and affordable pricing. Whether you're furnishing a new home or simply looking to update your existing decor, Ashley Homestore is a great choice for all your furniture needs.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.
Overview of Ashley HomeStore complaint handling
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Ashley HomeStore Contacts
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Ashley HomeStore phone numbers+1 (800) 477-2222+1 (800) 477-2222Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone numberUnited States8800 505 42238800 505 4223Click up if you have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone numberRussia+1 (866) 436-3393+1 (866) 436-3393Click up if you have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone numberUnited States+1 (800) 737-3233+1 (800) 737-3233Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone numberCanada+61 247 326 285+61 247 326 285Click up if you have successfully 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number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone numberBangladesh+673 267 0668+673 267 0668Click up if you have successfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +673 267 0668 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone numberBrunei+86 400 017 8600+86 400 017 8600Click up if you have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone numberChina+593 290 4004+593 290 4004Click up if you have successfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +593 290 4004 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone numberEcuador+504 25 571 515+504 25 571 515Click up if you have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone numberHonduras+91 872 200 2222+91 872 200 2222Click up if you have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone numberIndia+254 739 101 010+254 739 101 010Click up if you have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone numberKenya+507 376 0246+507 376 0246Click up if you have successfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +507 376 0246 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone numberPanama+966 920 002 540+966 920 002 540Click up if you have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone numberSaudi Arabia+65 62 698 155+65 62 698 155Click up if you have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone numberSingapore+27 127 493 100+27 127 493 100Click up if you have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone numberSouth Africa+66 25 147 111+66 25 147 111Click up if you have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone numberThailand+52 551 209 0830+52 551 209 0830Click up if you have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone numberMexico+1 (760) 539-4663+1 (760) 539-4663Click up if you have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number+1 (630) 313-6128+1 (630) 313-6128Click up if you have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number+1 (608) 323-3377+1 (608) 323-3377Click up if you have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone numberMedia Contact+1 (954) 729-4776+1 (954) 729-4776Click up if you have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone numberMedia Contact
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Ashley HomeStore emailsecustomercare@ashleyfurniturehomestore.com100%Confidence score: 100%Support
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Ashley HomeStore address1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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Ashley HomeStore social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 10, 2024
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