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CB Furniture Stores Ashley HomeStore
Ashley HomeStore

Ashley HomeStore review: Sectional

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3:23 pm UTC
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction and disappointment regarding my recent purchase and overall experience with Ashley.

This entire process has caused me significant emotional stress and mental frustration. First, my order was delayed, and when it was finally delivered, a critical component — the wedge — was missing. This was not a minor oversight; the wedge is an essential part of the sectional, and receiving the furniture without it made the set incomplete and unusable for the purpose it was purchased.

What is even more concerning is that your salesperson failed to include the wedge in the original order. Instead of acknowledging this mistake, I was told that I did not purchase the wedge. This is both unreasonable and unacceptable. No customer would intentionally purchase a sectional without a wedge — especially when paying approximately $2,000 extra to receive the furniture early for an important event at home. If I were willing to host a gathering without a complete setup, there would have been no reason to pay additional money for expedited delivery.

This situation has caused embarrassment and inconvenience, particularly as the purchase was made for a special occasion at my home. The entire experience reflects poorly on Ashley’s service standards and customer care.

Additionally, I would like to raise a serious concern regarding my interaction with Michael at the Flowood store. His behavior was highly unprofessional and disrespectful. The way we were treated was unacceptable and not in line with the level of service expected from a reputable company like Ashley.

Given the cumulative issues — the delay, incomplete delivery, refusal to accept responsibility, and poor customer service — I am requesting the following:

• Immediate return of all items

• Full refund of the entire amount paid

• No shipping, pickup, or restocking fees charged to me

This situation has been entirely due to Ashley’s errors, and I should not bear any additional costs.

If this matter is not resolved promptly, I will escalate the issue to higher authorities within Ashley, as well as pursue formal complaints through consumer protection channels and social media platforms to ensure accountability.

I sincerely hope Ashley will take responsibility and resolve this matter professionally and promptly.

I look forward to your immediate response.

Desired outcome: • Immediate return of all items• Full refund of the entire amount paid• No shipping, pickup, or restocking fees charged to me

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 14, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 292 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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