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CB Furniture Stores Ashley HomeStore Complaints #302-321
Ashley HomeStore

Ashley HomeStore review: Price match

A
Author of the review
4:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
My name is Angel. I came into the Lafayette, LA location on Sunday to purchase items for my children's bedroom. I brought pictures with the prices of each item I wanted and asked for a price match. The sales agent charged me the higher price and I was overcharged by $1300. They did not honor my military discount and stated I needed to buy a $100 mattress protector to get the 10-year warranty on my mattress which I found out was not true. The manager was very pushy and talked down to me asking why didn't I say something yesterday. I just want my order canceled and I want the fee waived. The 10 percent cancellation was not explained to me at the time of purchase. I would like to re-order everything online or possibly go somewhere with better customer service. It was a complete inconvenience for me having to go back and forth to the store. I have been on the phone with multiple customer service agents all day waiting for hours and they recommended writing a complaint because there is nothing else I can do. Please give me a call at [protected]. email:[protected]@gmail.com.

Desired outcome: cancelled with fee waived

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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