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CB Furniture Stores Ashley HomeStore Complaints #302-321
Ashley HomeStore

Ashley HomeStore review: Damage furniture / hold money illegal transaction / fraud / mistreated

J
Author of the review
11:10 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Store 750 E Moana LN, Reno NV 89502/I receive a firniture after I bouth it at this location an expend around $16, 000.00 Cash $6, 000.oo and credit $4, 000.oo on November 2020 and I have to wait until December 25, 2020 for the delivery. On January 8, 2021 I complain that my firniture was damage, and I have to wait 12 time for replace them. I cancelled my Insurance that I bought cash, Cancelation # 583870 from GBS. Mr Cameron told me to go to the store to claim my money. 1st. I ask to be paid for return the damage reclainable soffa. After the clerck told me that I was going to received $609.oo and I was aloud to keep the damage counsoul center, 2nd After I went to the store for claim my insurance money, some one name Mrs Pan told me that she will not give me any money, and she refered as the Manager of the store. Another person name Mrs Mitchell said to me the same thing without identify her self. I ask for ID cards. Both denied to give me one.This is the worth experience I have in my life with one store. Mr Corey Cunningham do not show up. He supose to be the Sales manager. I make a complain for the Director of the store MrMitchell O Deal, and up to date day He have not answer any of my concerns. Hopefuly the main Corporate office have the time to read my complain. Also, an Afro American guy aproach toward us, and in our conversation, He treat me, and told Mrs Pan to call him immidiatly if she need it help with me. I'm a disable veteran from an Military inteligent unit and a Tax Specialist Auditor from the Treassury Department of Puerto Rico, with an MBA in Accounting and Finance. What they did was wrong, an unacceptable for a Company that do 52 billion dollars a year. I will also write a complain to the BBB Department as well. People need to know the type of employees and bussiness this people do in Reno NV. at this location. Javier Ordein 4/14/2021, Nothing Follow.

Desired outcome: Give me my money back

Ashley HomeStore - Damage furniture / hold money illegal transaction / fraud / mistreated - Photo 1
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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