CB Furniture Stores Ashley HomeStore Complaints #282-301

Ashley HomeStore review: Customer service through every department

Shar51 of O'Fallon, US

Jul 12, 2021 2:07 pm UTC

Timeline of events:

2/13/2021 - Called the Customer Service department spoke with I Vazquez. Explained that we had not heard anything about delivery and was supposed to get that day according to Sales Order. Was told that none of the furniture was in and the expected delivery date
for 1 pc was 4/27 another was 5/4 and 5/7. Told her that was not acceptable and I wanted a credit applied to account. She said she would put through paperwork to credit the delivery charge of $169.99 and the GBS protection for $379.99. I told her to e-mail or mail a
copy of it to me. She did not and I did not get any credit until later.

5/3/2021 - Called Cydney and was told delivery 5/8 and 5/18

5/7/2021 - Called Lewis was told delivery date was 5/18, 4/30 and 5/18.

5/10/2021 - Delivery truck came and attempted to deliver Bed set instead of loveseat and 2 rocker recliners.

[protected] - Spoke with manager Manuel Solona told him if complete order was not delivered prior to our leaving on vacation the next week then cancel it. He gave a credit for $100 at that time if we would not cancel order.

[protected] - Finally received order paperwork showed delivery charge still on bill.

[protected] thru [protected] - numerous phone calls leaving messages for Manager Christina at West County store in Ballwin, MO to call me back. Finally received credit for $169.99 but not GBS.

[protected] Spoke with Unna at front desk at store she cancelled GBS and credited back the $379.99. Did not want the GBS cancelled only credited.

7-3-2021 - Walked into store and spoke with Christina she stated that I Vazquez was not allowed to credit the $379.99 because then the GBS would not be valid. Christina stated that she sent through request to reinstate the GBS and the charge for the $379..99. She gave me the brochure with the Guest Response Team contact information and told me to speak with them because she was not allowed to do anything to an order after it was closed. I told her it should not have been closed until all of the notes on the account
were resolved.

7-6-2021 - I called and spoke with Nicole of Guest Response and she processed a ticket 406915 for a credit to be issued. Call within 48 hours for resolution.

7-9-2021 - Called no resolution.

[protected] - Called and was told $100 credit was applied to account on 7-9-2021 after my call. GBS not added back in. It is imperative that the GBS be added back in because there is (2) 4 yr old and a 10 yr old that lives in house with furniture.

As you can see from the above we have received the absolute worst customer service possible since February of this year from every department involved. I am sorry to say that I will not ever purchase anything from your store nor will I ever recommend it to anyone.

Desired outcome: GBS added back in and additional credits issued

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Ashley HomeStore Contacts

Ashley HomeStore phone numbers

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Ashley HomeStore emails

ecustomercare@ashleyfurniturehomestore.com

100%
Confidence score: 100%

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Ashley HomeStore address

1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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