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Adam & Eve Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

PHE, Inc.

302 Meadowland Dr.
Hillsborough
North Carolina
United States - 27278

Customer Support Phone Numbers

1800 382 1888(USA and Canada) 8 0
+1 800 765 2326(Sales) 3 0
+1 919 644 1212(International) 2 0
Mon24h
Tue24h
Wed24h
Thu24h
Fri24h
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Sun24h
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Adam & Eve Complaints & Reviews

Adam & Eve / unprotected packaging and appeared to be used

Js
Aug 26, 2019

I recently purchased my first product from this company. When opening it, I realized there was nothing protecting it. It was not sealed, not even a sticker across the opening. I continued to open it up thinking maybe it was fine. But when I opened it, there was a long strand of hair...

Adam & Eve / Entire order

Ta
Aug 25, 2019

Adam & EveThis was my very first time ordering from this company. My order (#[protected]) says that the item was delivered to my mail box on August 24th. We have two large parcel lockers at our neighborhood mailbox stand. I was home all day. Both parcel lockers remained empty and nothing wa...

Adam & Eve / insensitive behavior by call takers

Th
Aug 11, 2019

On August 11, 2019, I called Adam & Eve customer service to complain about a product I had recently purchased. I was on the phone with Ms Simmons. I felt this person was being abrupt and wasn't really caring or being sensitive about my complaint. I told her that the product was defective...

Adam & Eve / dvd and customer service

Ka
Jun 14, 2019

I called on 6/14/19 and the first time I called I get told it wasnt adam and eve even though I knew it was so I called back and this time I get greeted by a very rude employee I asked about renting movies and get rude answers. Then my husband went to the store to buy a few movies and while...

Adam & Eve / cannot leave product reviews! scam company with fake reviews on website

Us
Jan 05, 2019

This company operates almost like a scam. The products we ordered did not work as they are supposed to and when we tried to leave a product review on their webpage, it simply does not allow us to do so! We called customer service and apparently, they send an automatic email for product...

Adam & Eve / lingerie

Ke
Jan 01, 2019

I am very unsatisfied in the quality of the lingerie piece I received yesterday morning, when I looked at the corset top, there were holes in the breast area where the material is thin lace is... but not only that, the size chart is wrong, I ordered a Large and it is too small. To add the...

Adam & Eve / horrible customer service

Ma
Jul 10, 2018

Made an order on June 27 and didn't receive it. Called the customer service on July 8 and learned that my package was lost. They offered either to refund me or to resend the same order to be received by Wednesday, July 11. I chose them to resend only because they would use expedited...

Adam & Eve / super disappointed

Bv
Jun 18, 2018

I placed a $60 order and did bot receive it. It was supposed to be in mail last wednesday but its not there . the representive wouldn't let me talk to a manager. I am super disappointed $60 of stuff I paid for but didn't receive?? I would really appreciate if you guys would make it right...

Adam & Eve / in store service

Hi
Jan 29, 2018

Me and my best friend went to the Greenfield MA store and we weren't sure on the stores ID rules as I didn't have my ID with me. So we politely asked if it was a problem I didn't have mine. I'm 29 years old but I understand that states law have to be followed and such. The woman who's name...

Adam & Eve / phone operator named dona

Sh
Dec 16, 2017

I call a&e about the things im looking to buy or the thing that i have not recieved. And a device that does not work. How ever, i usualy get on the phone and someone named dona answers, she is verry unpleasent to speak with. I really wish for some one to review my calls with her, hopfully...

Adam & Eve / rude customer service reps

Se
Dec 11, 2017

I myself work in customer service, I work for a bank and I know to let people finish their question before interrupting them and trying to answer what I think they might be asking me. This is not the case with the Adam and Eve customer service representatives, I have called them on 2...

Adam & Eve / mail promotion

Em
Oct 31, 2017

I am beyond angry. I chose to purchase items from you because you are known to be disgreet. I am 25 years old and live with my mother after completing university. I do not appreciate recieving mail with vibrator images for my mother to see! It was not even in an envelope to eliviate my...

Adam & Eve / adam and eve thruster

Sa
Oct 07, 2017

My dog chewed up my charger a week after my purchase. I called customer service and they informed me there is no way to purchase another charger. Now the toy is a useless waste of space and I fell robbed that I was told I would have to make another $150 purchase to get a cord that should...

Adam & Eve / lingerie, vibe nova

Ch
Aug 31, 2017

My husband went in the Carson City store to get me some lingerie he told the lady that helped him that his wife is pregnant in her third trimester and he wanted to get her something to take boudoir pics in he showed her a pic of me with belly and gave her my bra size. She picked all size...

Adam & Eve / 27527

Ma
Aug 11, 2017

Adam & EveI was at the Adam and Eve out in Clayton off of business 70 road. I was shown shoes by an employee I'm not sure how she's spells it but kaylee was the name she gave me. Everything went well in the store tried one of them on then she brought me the box with both and I purchased it. Then I...

Adam and Eve / backordered products and customer service

Ak

I bought several items at adam and eve, and spent $178.00, one of the products was in back ordered I received an email stating my order and nothing else. I got the products but the one it was on back order. After 2 weeks waiting, I called customer services and they told me that it will get...

Adam And Eve Products / missing orders

Ba

I have purchased things from this company and never get them, when I call I get told that they already were recieved and that I signed for them which I didnt, so that was over 2 years ago I thought I would try them again I spent over 130.00 dollars and got an email stating they were...

adam&eve.com / missing order

I ordered dvds from this co., a month ago, i tied to call but it's a fax no. So they kept about 13.00 dollars of mine.