Adam & Eve
Reviews and Complaints

I made an order with them, and the website was having technical issues. It showed only one item in my cart, so I ordered that item. When I finally got confirmation of the order the next morning there was 2 of the same items and I was charged for it. When I called as soon as I saw the email. The man on the phone said he couldn't cancel the order or change it because it was too far into the process. WHAT? I just ordered it a few hours ago. Then he said I could return the unwanted item, but they did not pay for the return shipping. This was their technical issue not mine. I have ordered from them before and had some issues then too, but they fixed it but after this and they not taking responsibility for their website adding a second item to my order. No, I will not be ordering from them anymore. Thank you.

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I've ordered from Adam and Eve at least 3-4 times now since my first order and have been absolutely pleased with each and every order, and all the free goodies are pretty great too (they come with each time I order and not just the 1st time so that's awesome rite?)

I do not get why there are so many bad reviews for this website. I have purchased from different websites before, this one is simply just the best. I made 2 orders i received it in 4 days. They work well and plan on purchasing another vibrator on Monday. They also gave me plenty of samples. I couldn't be happier!

Placed an order for 3 items on Monday, March 11,2013 via 1 Day Air shipping and received discreet package on Wednesday, March 13,2013. Have ordered from this site before and have had positive experiences then. Would definitely recommend this site to others and purchase from here again. Usually look here first and if I cannot find what I want, then I will look elsewhere.

I have used adm and eve for my many things over the years. However I stopped buying from them because I moved and I just started back and I love it. Yes I expect some delays in items because if it's on promotion it's selling. I ordered on the 6 of September and they finally shipped it today but I'm not mad. I understand these things happen and I will never stop buying from them they are a great company and you need to learn patience. If you want it tomorrow go to a store near you, if you don't mind the wait sometimes order from Adam and Eve!

I ordered from them a couple of times to try some new things and have yet to have a problem with anything. I received my order yesterday and a candle that I ordered was missing. I checked everything to make sure that I hadn't miss placed it when I opened it. I contacted customer service, and they checked my order to ensure that I actually ordered it, and they sent me a new one which shipped today. As a heads up you can track your orders as well. On the top of the page on the right hand side there is a track my order button, click that it redirects you to a page with a history of all your orders, and click the order you are interested in tracking.

Original, out-of-the-closet adult novelty and condom distribution company in the US. Company was a forerunner of sales of adult products through advertising in the old adult themed and alternative press in the 1970s. Thus, this firm predates the Internet and was an old mail-order house. Frankly, very reputable company for this industry.

Never had a problem with any orders from this company going back pre-Internet. If any glitches, they've always promptly provided either vouchers or replacement(s).

Though they don't always have the initial release of the newest adult-themed toys and items, the company invariably within a relatively short time have a good price on many recently released toys, et cet.

I ordered a couple items with confidence till I read all of this. I WAS SO SCARED! Then... OH MY GOODNESS... I GOT MY ORDER! Within 7 days too! I didn't even put any extra postage on it. ALSO... The Welcome Kit, ITS A VERY REAL THING! I truly wish I could post a picture for you. Its something for her, something for him, something to share and a DVD. IT DOES EXIST!
I am also expecting the mailings... This is why I ordered from a company and didn't just go to my local adult store, I wanted those coupons, deals, and offers.
I had to leave this to let people know that this company isn't the hell most have experienced. I had a WONDERFUL experience all the way. They also do provide a way to track your package the entire time.
Thank You Adam & Eve and I look forward to ordering again really soon!

I have to admit when I read the review about the used product. I was a little skeptical. I though, they would never send out a used sex toy. WRONG! I got my package 2 days ago and I hadnt opened it because I had not yet purchased the batteries. 2 days later I opened it. The toy was slippery which I thought was weird. Had never had that happen. All I could think was this cant be lube right? WRONG! Upon further inspection I noticed white crusty residue all along the bottom of the toy. I automatically thought about the review i read here online and sent photos of it to my bf. The toy was definitely used, just not by me. I was so disgusted by how they could send me something used! It had lube and somones bodily fluids on it. It was obviously used, well used. I immediately emailed the company and complained. All I got back was an email saying, sorry and that i didnt have to semd it back but they would be issuing a full refund. I suppose thats good but come on now... this is a highly promoted company. This type of stuff should not be happening! I will never in my life purchase anything from them again!

Placed a order on Thursday with a Next day deliver. It was several minutes after 8pm. Right after placing the order i noticed that i am passed the cutoff shipping time so i called in to make sure that it will or i needed to cancel the order. A customer support tech picked up and i asked hem to check it for me and if it will not arrive on Friday i need to cancel all do the sight was marked delivery on Monday. I was assured by him that the items ware picked up by UPS already and it a 100% delivery on Friday. Well guess what got home from work and no delivery. In about 2 hours i am going to a party where this items ware suppose to be a gift at and i have nothing to take. So i called them and complained about it not being delivered on time. I was told that my delivery is on a schedule for Monday and that on a web sight its clearly marked LOL. I was told my the guy that i talked the day before that my account was not updated and on hes screen it clearly marked that it was picked up and on its way to me for a Friday delivery like i wanted. Not only that they lied to me on the phone, when she asked him if that's what he told me day before he told her absolutely not. I am so pissed at them right now for screwing this up for me. They had the nerve to tell me that i should have read the information before i placed the order, that's the reason i called in and got an answer from them what else is there to read about. This is all BIG BS if you ask me. If the guy told me yesterday that the items are not coming till Monday i would of just cancel the order and picked some items from a store on my way back from work and it would all be good but now i have to take a shower change get in my car, go to a store 30 min away and drive back 1 hour to the party. What a waist of my time.

Ps.
With the original order placed when i called in to ask some question i had a very good service on the phone and all my questions about some items ware answered.

The first order I placed back on May 27th was lost during shipping, I understand that this was not the fault of the company; however, they still charged my card for the products upon shipping as is their policy. I requested a replacement, and they obliged, but when I received it one of the items was missing. It was the more expensive item and I was not informed at any point during my conversations with customer service to get a replacement that this item was out of stock. Because of this, I decided to request a refund on June 27th for that item rather than wait for it to come back in stock (the company did not give me a clear timeline on when that would happen so I decided this was the best course of action.) Their policies on card refunds are not clear, in customer service emails they only discuss pending charges for items prior to shipping. I was not given a timeline for my refund and I had to reach out more than a week later to understand what was going on, only to be told that the refund would process in five days. I still have not received a refund and this whole situation has been so strange, inconvenient, and exhausting.

I recently had an experience with AdamEve (adameve.com) that left me feeling frustrated and disappointed. I made a purchase on their website using my PayPal account, which showed the correct amount of $71.50. However, when I checked my credit card online, I noticed that there were four different charges pending from Adam Mail. The first charge was for $71.95, the second for $8.54, the third for $62.96, and the fourth for $71.95. All of these charges added up to a total of $215.40, which was significantly more than what I had authorized.

I immediately contacted AdamEve's customer service to try and resolve the issue. They were unhelpful and seemed to be unaware of the problem. I then had to cancel my credit card and have a new one sent to me, which was a huge inconvenience. I am still dealing with PayPal to make sure that the unauthorized charges do not go through.

Overall, I was extremely disappointed with my experience with AdamEve. I had trusted them as a reputable website, but this incident has made me question their integrity. I will be using a more trusted site in the future, such as Amazon, to avoid any similar issues. It is important for online retailers to be transparent and honest with their customers, and unfortunately, AdamEve did not meet those expectations in my case.

So, I ordered something from AdamEve and it came all busted up. I was pretty bummed out about it, so I hit up their customer service to see if they could help me out. But, they were no help at all! They just gave me a return label and didn't even offer to send me a replacement. And, to top it all off, they were super rude to me! I mean, come on, it's not my fault that they shipped me a broken product. But, they acted like it was all my fault and didn't even care about my feelings. I asked to speak to a manager, but that didn't get me anywhere either. It's like they just don't care about their customers at all. I mean, seriously, get your quality control in check, AdamEve! I wouldn't recommend buying from them at all. Save your money and go with a more reliable company. Trust me, you'll regret it if you buy from these idiots!

I recently made a purchase from AdamEve (adameve.com) and I have to say, I was pretty disappointed with my experience. I had originally purchased a vibrator from my local shop for over $100, but decided to give A&E a try since they were offering it for about $70. Unfortunately, after only three uses, the vibrator stopped working altogether. I was pretty upset about this, so I decided to give their customer service a call to see if they could help me out.

After explaining the situation to the representative on the phone, I was put on hold for what felt like an eternity. Unfortunately, nobody ever came back to the phone, so I ended up hanging up after 22 minutes of waiting. I was pretty frustrated at this point, so I decided to try emailing them instead. I sent three separate emails explaining my situation, but I never received a response from anyone at A&E.

Honestly, I was pretty disappointed with the way they handled my issue. It seems like they just ignored me and hoped that I would go away. As someone who has been a long-time customer of theirs, I was pretty upset by this. It's frustrating to think that something that probably would have only cost them $20 to fix has now cost them a customer of over 30 years.

Moving forward, I think I'll be willing to pay a little bit more and order from a smaller website instead. While A&E may have lower prices, it's just not worth the hassle if something goes wrong with your order. Overall, I would say that my experience with AdamEve was pretty disappointing, and I wouldn't recommend them to anyone looking for a reliable and trustworthy online retailer.

I gotta say, my experience with AdamEve (adameve.com) was a total bummer. I mean, if I could rate them lower than one star, I totally would!

So, here's the deal. I ordered a product from them and they shipped it to a completely different address! Can you believe that? And get this, they tried to blame it on me, saying that my address was "wrong" or something. But get this, they use some kind of "US Postal System" address service (to ship UPS) which "corrected" my address to a business across town. Like, what the heck?

Anyway, long story short, I never received my product and had to go through the hassle of challenging the charge with my credit card company. And you know what happened next? After my credit card company contacted them, I received an email saying "Unfortunately, as you have disputed this charge with your credit card company, we have had to close your account with us due to company policy." Like, seriously?

Honestly, I wouldn't waste my time with AdamEve. There are plenty of other places to buy similar products. So, save yourself the headache and buy ANYWHERE else!

This website called AdamEve (adameve.com) is a total waste of time and money. The so-called "free" stuff they offer is nothing but a bunch of garbage. And if you think you're getting a good deal on shipping, think again. It's more expensive than Amazon, where you can get bullets, chargers, and other adult items delivered in just a few days. But with AdamEve, you'll end up paying 20 bucks for shipping and half of the box will be useless.

If you're allergic to latex, don't even bother ordering from this site. They'll send you a box full of it, even if you don't need it. And their clit ticklers are shoddy at best. You're better off buying a bullet from your local adult store. They last for 20+ years and you can even charge them with your phone.

And don't even get me started on the movies. Why would anyone pay for porn when it's free on the internet? And who even buys DVDs anymore? Seriously, how old are the people buying from this site?

In conclusion, save your time and money and stay away from AdamEve. It's a complete waste of both.

So, I recently bought a toy from AdamEve and when I got it, the box was already open. I thought maybe it happened during delivery, but when I took the toy out, there was some white stuff and fingerprints on it. I was pretty grossed out and immediately contacted AdamEve. They told me that the white residue was a protective layer, but I don't believe that for one second. I mean, come on, who puts a protective layer on a toy that's already been opened?

I was really disappointed and disgusted by this experience. I mean, the fact that they sell used toys is just plain wrong. What if someone got a disease or something? It's just not worth the risk. I even contacted the Better Business Bureau on them because I was so upset.

This was my first and last time shopping at AdamEve. I wanted to get a refund, but they told me I would have to pay to return it and then wait 4 weeks. No thank you. I'll just throw it away. Seriously, don't shop at AdamEve. It's just not worth it.

I had a really bad experience with AdamEve (adameve.com). I ordered a gift for someone and the order confirmation was correct, but when I received the email shipping confirmation, it showed that the package was sent to the wrong address. This was their mistake, but they refused to refund the billed amount. I spent hours trying to track down their mistake so that the package could be returned and I could get a refund. I called their customer service many times, but they kept telling me that it was my mistake.

It's been 8 weeks now and I still haven't received the package. The post office says that they sent it back to the company, but the customer service at AdamEve says that they can't give me a refund without the package. I have no idea where it is and I live in a small town where mail only goes to the post office. There is no confidentiality here when a package is mis-shipped.

I would not recommend doing business with these people. They are a total rip-off and their customer service is terrible. I had to spend so much time and effort just to get a refund for their mistake. It's really frustrating and I wish I had never ordered from them in the first place.

I recently made a purchase from AdamEve and unfortunately, my experience was not a positive one. I ordered two items and received a bunch of free items that I have no use for. To make matters worse, I only received one of the items that I ordered, even though the packaging list said that both items were included.

When I called customer service to inquire about the missing item, I was met with a very rude representative who was not helpful at all. They told me that I would have to wait for over a month to receive the missing item, which was unacceptable.

After waiting for the allotted time, I decided to reach out to customer service again through their chat feature. This time, I was able to receive a refund for the missing item, but the representative was still very rude and unhelpful. When I asked if I could receive the same item in a different color, I was told no and that a refund would be issued instead.

I have been a loyal customer of AdamEve for years, but this experience has left a bad taste in my mouth. I would not recommend them to anyone, especially if you are a first-time customer. The customer service was extremely rude and unhelpful, which is not how a business should treat their customers.

This company ain't all that great when it comes to keeping your business private. Sure, they send out boxes with barely any markings on them, but that's where the discretion ends. When you buy something from them, you're gonna get bombarded with emails filled with big ol' pictures of sex toys and their names in huge fonts. Ain't no subtlety there, let me tell ya. And even if you try to opt out, they'll still give your info to another company who will then email you asking how you liked your purchase. Now, not only does another company know what you bought, but they also have your email address. And to top it all off, they'll include a big ol' picture of your purchase in that email. So if you're looking for a private and discreet purchase, I'd steer clear of these folks. They ain't gonna give it to ya.

I recently made a purchase on AdamEve.com during a sale weekend and decided to pay for 1-day shipping to receive my order quickly. However, when I checked the order status the next day, I was surprised to find out that my order was canceled without any notification. I was confused and frustrated, so I decided to reach out to their customer service team to find out what happened.

To my disappointment, the customer service representative was extremely rude and unhelpful. They claimed that I had entered the wrong payment information, which caused the cancellation of my order. However, I knew that this was not the case because the charge was showing on my credit card statement. It was clear that the issue was on their end, but they refused to take responsibility for it.

The customer service representative told me that there was nothing they could do to help me and that I needed to submit a new order. Unfortunately, by the time I tried to place a new order, the sale was over, which meant that I missed out on the discounts that were on my original order. I was extremely disappointed with the way that AdamEve.com handled this situation, and I couldn't believe how rude the customer service representative was right off the bat.

What's even more frustrating is that there is no way to report issues or leave negative reviews on their website. This means that other customers may fall victim to the same poor customer service experience that I had. In my opinion, there are plenty of other websites out there that offer the same products and services, but with better customer service. I would highly recommend avoiding AdamEve.com and finding a more reliable and trustworthy website to make your purchases from.

I ordered the Intimate curves, did not get the discount promised, and the item stopped taking a charge. They wanted me to pay to return the defective unit, but finally sent a replacement. The same thing happened. I have 2 useless vibrators in 4 months, and once again they want me to pay to return it. One of the customer service agents was rude right from the start. No thank you. I'll take my business elsewhere. You can't even leave a review for the products.

I had ordered the magic massager from my local go puff delivery service first they had delivered me a defective one then when they refused to let me return it they brought me a new one this one doesn't work right either. Go puff would not refund me so I contacted adam and eve to try and have them resort since it is their product and they were rude and short and pretty much told me oh well it's on go puff. This is ridiculous almost 100 dollars down the drain.

Went to the seacock Massachusetts Avenue today on 12 seven at 6:45 PM. One associate was recognizable to me and she’s always been nice but there was a new one a tall girl with all piercings. when I went to ring out, it wasn’t coming up in the computer even though we’ve been at the store for years and years, she seem to get an attitude and said sure, I already tried that combination which really made me feel uncomfortable, and I stood there for at least five minutes waiting for her to put in an address that should’ve came up and then it came up as a duplicate address so she blamed the computers and I said I’m getting very tired of waiting. She said sure and she told me the price of the item, I left the store and I had to come back and let them know how unsatisfied I was. The girl named dream tour with piercing was very rude. I’m 65 years old and felt like she was making fun of me. She kept going bye Siri have a good night. Bye Siri have a good night. Bye Siri have a good night over and over til. I said to her you make me feel very uncomfortable. I said look [censored] and I lost control and swore. She said she was going to dial 911 and got on the phone. I don’t know if she did but she was absolutely unprofessional and a terrible associate. She told me she was high. I will never return to the Seekonk Massachusetts door ever because of this one employee you need to screen your employees you need to see who’s working in representing you because that girl dream from Seekonk mass is terrible. Nothing anybody gives a [censored] about these complaints.

Vush rose 2 it will go on but don’t vibrate are anything I tried contact Vush but they said because I didn’t order it directly from them there’s nothing they can do pretty much told me to F off they said contact retailers who I bought it from I sent yous the video and the receipt and still have never heard anything this upsets the [censored] out of me as I pay 100-200 dollars every time I shop here Lee Lucero 1560 wabash st Denver, Co [protected] is all my info

I bought one of Adam and Eve's bullet vibrators back in June, while the shipping process for me wasnt as terrible The first is what seems to be a common problem and it doesnt stay charged for long. Usually if it does in the middle of using it, putting it on the charger for about 15 to 20 minutes will charge it pretty quickly. However, more concerning is the fact that it gets REALLY hot after about 30 minutes of use. Not sure if anyone else has experienced this based on reviews ive seen, I just wanted to just warn people in case they decide to purchase it. Other than that it works fine for me. Pretty decent for a budget vibrator.

I got a product and it still is in warranty so I reached out to the Vush and they told me for the year warranty I had to contact where I bought it Since I didn’t purchase from them are there web site that toys Adam and Eve are the ones who should replace it so I reached out to them and still have not heard anything back I shop here a lot and I am a very unhappy customer you can email me @ [protected]@aol.com or call me [protected] and the product is Vush rose gold vibe I left a video and a copy of my receipt thanks