Amazon

My account name has been changed to Johnnie Wheeler. Don't know how this happened. Chatted with Amazon several times and got nowhere. Take this man off my account. As long as he stays in, my account will not shop with Amazon. Had to change my debit card. Also, Johnnie Wheeler has no payment record on the account.

Last month, my account had a debit from Amazon. I did not make a purchase. Called my bank and the money was put back in my account. Amazon has to change this immediately. They allowed this person to go into my account and now I want him off my account.

My husband and I ordered an electrical transfer switch for our rv. Before the return date was up we returned it for the reason our original one was continuing to work. I hadn’t received my refund so I went online to check the status. It said “pending”. When I still didn’t get it I went back online & the status was blank! I called customer service & was told it would take 3-5 days. On day 6, when I hadn’t received my $317. Refund I called again. This guy told me 5-7 days. It’s been well over the time to refund. I still do not have my money back. I have a receipt that I sent it back & that they received it! Do not order any big ticket items from amazon! They are liars & scammers.

Tracking is good from US and up to Langley BC once it is shipped to Sidney BC all 10 of my orders are returned without any effort to deliver them. I have had to cancel my prime membership and look to other ways to make orders.

There is no damage for 10 items, all from different places and the items are cloth.

Only Canada Post can deliver correctly so I will not make any orders from Amazon.ca that involves Amazon Sidney BC to deliver orders.

Amazon agents are hopeless to contact Sidney BC Warehouse to resolve the matter. They need new management at this warehouse and a phone for agents to call.

I returned a few items to Amazon.ca. I followed all the instructions. I requested to return and refund items from my orders list. I printed the return labels and dropped them off at Purolator. Purolator does not give receipts or any proof at all that you dropped off something but both Purolator and Amazon assured me it was fine.

A month later when I notice that the returned items still haven't been refunded and it still reads on my Amazon account that "Refund will be processed once items have been returned"...but I did return them...a month ago.

I call Amazon customer service the lady simple tells me I'm sorry I can not give you a refund without documented proof you dropped off the return. I explain to her again that I don't have anything because Purolator (the courier Amazon chose to use) does not provide any receipt, slip or documentation of any kind.

I ask to speak to a manager.. of course...no one wants to be out money for nothing and this is a couple hundred bucks. The manager says the same thing and then threatens that if I don't have another matter to discuss she will disconnect the call and she did.

I was flabbergasted. I looked up every phone number and email I could find. All the emails bounce back saying they are no longer in use and the phone numbers all lead back to the horrible customer service.

HELP

I purchased over 1200 songs in the past 10 years and after paying for them, I downloaded them to my 3 devices. Now when I don't have internet connection they won't play. The app obviously removed them and put them in the cloud. I want my money back or put the songs back on all 3 devices, and also reimburse me for internet that I only have limited use of.
I paid for that music and I own it. Give it back.
Or I will see you in court.
Also, while I am at it. Your kindles suck. The software will not allow me to make it easier to navigate thru it to find files. Also why can't I delete apps that I don't want?

My fire TV turns on all by its self at night. All garbage.
Wayne Jaynes 586.405.6792 [protected]@gmail.com

Amazon helpdesk.

Amazon Support +1~858~666~0943 Free Help Desk is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpdesk +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

Package most likely stolen by Amazon driver and Amazon customer service lied about it.

During the local delivery the package mysteriously disappeared. I ordered a 3D printer be delivered to my sons place in Arizona. The order stated it would be there by Thursday 8pm and needed to be signed for. My son waited at his apartment several days, but the package was never delivered. After talking with Amazon support 3 times during the next 2 days they would just tell me there was a delay and they were sending a message to expedite the order and have it delivered the next day. I told them there was something wrong about the delivery but was only told there was a delay. I was finally contacted by a logistics person who was able to determine that the package was scanned in by the local delivery driver when it was loaded on the truck but somehow disappeared during delivery. She stated that it sounded like the driver had done something with it. She contacted the local delivery station during our call and they informed her that the package had still not been located at the warehouse but they would look for it later and didn’t have time right now. It wasn’t a small package, it weighed 30 lbs. I was grateful to finally speak to someone at Amazon that was honest and caring enough find out and tell me what really happened. When I called Amazon support after that, I was told that Amazon had cancelled my order.

Every time I talked to Amazon customer service they said it would be going out for delivery when really the package had disappeared and Amazon didn’t know where it was. They never offered to ship a replacement. They just kept repeating that I could get a refund if it didn't arrive by Sunday, which I didn't want. I wanted the printer delivered. It felt like most of customer service didn't care about that. They just wanted to say whatever to make it go away. A few of them were great and very helpful. But I had to keep asking customer support to find out where the package was and why it hadn't been delivered. So right now it feels safer to redo my order thru a different company.

In attempt to purchase a book on Amazon leaves no alternative except to file a credit application for Amazon card until card application is rejected. Only then can you choose another payment option. The end result is a hard credit inquiry, reducing my fico score 10 points and credit going from good to fair. Very unfair practice to get customers to apply for credit!

When I purchase gift cards, use part of them, and they have a balance left on them, Amazon won't let me use the balance (yes-it's all for the same account). Do they think they deserve the money without a product?

Gift cards have been utilized for DECADES LITERALLY DECADES and these stupid people can't figure out how to allow customers to use ALL THE MONEY THEY ALREADY PAID?

Maybe if there was a customer service phone number like most businesses, a person could call and receive help trouble shooting and PEOPLE WOULD BUY MORE FROM AMAZON. Perhaps people also wouldn't be frustrated with wasting more time searching for a solution only to find the help page broken with a picture of a dog on it. Amazon doesn't care if people complain, nor do they want to hear the complaint, so they make it difficult to FILE a complaint!

ADDITIONALLY Amazon doesn't allow a consumer to remove their credit card information from their account. Oddly, they know when your credit card expires without your disclosure.

I have filed a complaint with the BBB concerning the funds being returned for a printer I bought and returned on 1/13/23 and have not got my funds back. I purchase a printer from Amazon on 1/10/23 it was delivered on 1/13/23 I did not receive the delivery as I had purchased the wrong printer that I needed to work with my equipment. I have been on the phone every day asking for my refund so I can purchase the right printer for my business, as I can't operate without one. Amazon tells me it is still in transit eleven days after return, and I was told it could possibly be up to 30 days before I get a refund. This is unacceptable.

WARRING Amazon is taking extra money for return with UPS and FedEx. I got a 30 Pack 2 oz Fine Mist Mini Clear Spray Bottles with Pump Spray Cap but half the sprayer where bad so I returned and it came in no box just a clear bag but to return I had to spend money on a box and this has happened to most of my friends and now me. The UPS man said it's all on amazon and nothing to do with UPS. I don't do much with amazon but I wanted to see for myself if it's true and it is. So be prepared to spend 3.50 and up to send your item back on returns and Amazon says you don't need a box so they lied. Nintendo made a killing off cardboard on those poor kids (sad 108.99 for cardboard) and looks like Amazon took notice which of course they did because they where selling them.

My amazon gift cards that were placed into my amazon reserve fund was hacked out out in the month of Jan.r Prior to Christmas my family asked me what I would like for Christmas and I replied ,amazon ,gift card.. So for Chistmas I received approx $500 dollars worth and placed that much into my reserve account,whitch I believed at that time I already had abot $ 200 in it. . Apperantly they also hacked my Master card number from my amazon account. I Do beleive there is approx 79cents left in iit. I would like to have my lost funds I do restored.. Amazone security on my account . I found on my couputer where Items ordered from my account by unknown person was sent to a strange address.

I ordered a Lucid mattress, paid extra for scheduled delivery. The scheduled delivery was 01/19/2023 between 9-12pm. I waited around and wasted the day. No calls from AMAZON. They have the phone number for the delivery (it was required). They never contacted me. I finally got ahold of customer service who stated they actually did not have the item in stock even though online it said they did, AND they scheduled the delivery. They stated they could deliver it sometime later when they got it in stock. They never apologized for the wasted time, they never apologized for not calling. The customer service rep "Stephanie" who was a supervisor, stated "We don't call people". Stephanie also stated she was the highest point of contact for AMAZON (wow). They did not offer to credit the additional charges for the scheduled delivery. She actually said just cancel the order - Not great customer service. I find this a frequent event with AMAZON these days. If you buy something, buyer be warned you have a 30% chance it will show up when scheduled. AMAZON has gone down hill over the last couple of years. I recommend getting your items somewhere else.

I've rarely had issues with Amazon prior to this, but I have cancelled my prime membership and closing out my Amazon credit card account and I will NEVER use Amazon again. After realizing I needed a cable to connect to a conference at 10am the next morning, I purchased this item specifically because it had next morning delivery, even adding two other items I did not need to be above the $25 threshold for the 4am-8am delivery. I woke up at 6 because I didn't want the package sitting out front after sunrise only to find the item hadn't shipped yet. After waiting until 9am, only because the order had changed to 'preparing to ship' before I raced to Walmart and purchased the item. Later, the order delivery time changed to between 5pm & 10pm, so I used the Amazon assistant to cancel the order, but received a message saying that it might be too late to cancel. Shortly after I got an email saying it was too late to cancel. I then used the messaging system and after initially being told the same thing by 2 employees, I was put in touch with a supervisor who told me he contacted the warehouse to cancel order. A short time later I saw that the item now showed 'shipped' but still had delivery window of 5p to 10pm. This time I requested a call back, and after wasting approximately 45 minutes trying to explain that because it had not arrived in the promised timeframe, I was forced to purchase it already and since I had only purchased it because of early morning delivery, even adding items I did not need to be eligible, asking for order to be cancelled was not an unreasonable request. The two employees and 'supervisor' I spoke with were not helpful and even rude, telling me the item had shipped (but wouldn't arrive for another 5-9 hours), they could not cancel order. I know for a fact that they can contact drivers because of a previous missed delivery where they contacted driver to complete delivery the same night. But all attempts to cancel this order were denied, telling me I would either have to track the order and be out front when truck arrived to refuse delivery or waste my time to return item. The order was delivered at 7pm, I tried tracking, checking about every 5 minutes, but somehow after seeing 6 deliveries before mine, when I next checked back it showed delivered. I was not asking for anything outrageous, they failed to meet the promised delivery window, which is THE ONLY REASON I MADE PURCHASE, even adding two items for my dog in order to get order above $25, this shouldn't have been an issue. I'm finished with Amazon, if they fail to respect or appreciate their customers, I will take my business elsewhere.

Have been trying for almost 4 months to get $809.97 that was stolen from my account. Amazon has NOT done ANYTHING to resolve this issue. Have called numerous times, filled out numerous forms but NO ONE can give me a straight answer as to why it is taking SOOOO long to get an answer and my money. Amazon is getting so big that they are neglecting the safety of their customers. Have been a long time prime member and never has this experience before. Very disappointed in their lack of customer service. Horrible customer service. Can NEVER speak with someone from the fraud department, now I know why. Amazon better get their act together and start taking care of their customers. Horrible

I purchased a 1 TB thumb drive on your website [ORDER # [protected]] and discovered that it was not a 1 TB but only 64 gig. I have returned it and a refund has been processed, which is fine.

My complaint is that the product is fraudulent and should not be on your website. If you continue to list it you are harming other customers.

Bruce Grabell

Customer service has gotten so bad I'm done shopping on Amazon.

It has become nearly impossible to talk with a real person and when you do they don't understand English well enough to help.

I have started taking screen shots of all chats as I have had multiple chat conversations deleted, which I have photos of, and when I reported this, nothing happened I just got a $10 gift.

On a recent return, I have been asked to pay for shipping even if i drop off the item. This week I was informed by another customer service representative Amazon updated its return policy; "From 10/27/22 There was a change to our Return Policy and customers are now charged $7.99/$11.99 (depending on the size/weight of the return) for UPS Pick-up for all return reasons." I was never informed of this and now im being asked to pay for shipping to return item incorrectly sent.

Amazon suggested parts that don't fit my need even though today the description on the site states it will. I again have screenshots of everything but Amazon doesn't seem to care anymore. So I'll take my money somewhere else.

On 1/12/23 I went and purchased a $50.00 Amazon gift card at 11:21 a.m. from food land, I made sure the card was activated and excitingly walked back home and started up a amazon account, added my card balance to the Amazon account and filled in my address and account details. I was excited to make my first purchases, I then made a couple purchases which were to be delivered on Jan 15, and instead I got a message saying my account was put on temporary hold and to send documentation that the card was mine, so I sent in pictures of the card, the card case, the receipt and the activation code receipt, not once, not twice, but 3 times, and got the same robotic reply stating to follow the same directions in email or text. So I signed into email clicked link, and it sends me to Amazon where I enter my sign in and it takes me back to the same screen saying account is temporarily on hold, but now provides no actions I can take.

Amazon Support +1~858~666~0943 Free Helpline is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpline +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you

I was trying to order merchandise through Amazon and wanted to pay with Affirm instead of paying all at one time.When I went to check out it had not included the Affirm and charged the total amount to my credit card.I tried to cancel the order and got a message that account was blocked until they verified who I was.I called Amazon twice and was told they couldn't do anything that they had to send it to an account specialist, and would hear back from them in 24-48 hours.I asked them how they could take money out of a bank account if they had to verify who it belonged to. They had no answer.