Amazon review: Clincard prepaid visa

I dont have a physical ClinCard. I have downloaded the app on my phone. I am a Senior, so it is a bit confusing. The app displays the amount that the agency promised, but I cant use it.

The agency I am affiliated with double checked their numbers. I cant use it online for purchases at Amazon or anywhere. Denied several times. I dont see a QR symbol on the online card. I dont know if its working or not.

I would like to go back to a physical card with a PIN. This is too stressful.