AlexandAlexa
Reviews and Complaints

I am extremely disappointed with AlexandAlexa. I spent almost GBP 200 on a product a few weeks ago, but I have yet to receive it. I have sent multiple emails to their customer service team, but I have not received any response. This is unacceptable and feels like theft to me. I cannot believe that they are allowed to operate in this way.

It is no surprise to me that they have suspended their customer service phone number and ask customers to only email once. This is a clear indication that they are not interested in helping their customers. I truly hope that they go out of business.

I will continue to post negative reviews of AlexandAlexa on every review site I can find. It is important for other customers to know about their poor service and lack of customer care. Shame on AlexandAlexa for treating their customers in this way.

I had a bit of a hiccup with my order and had to reach out to AlexandAlexa's customer service for some help. It wasn't the smoothest process, as we had to go back and forth a few times to make sure my concerns were properly addressed. Unfortunately, despite our efforts, my order was never dispatched.

What really caught my attention during this frustrating experience was the price discrepancy I noticed. AlexandAlexa sells the same items at vastly different prices depending on the market. If you're looking to send something overseas, you'll be hit with extra shipping costs and a price tag that's 1/3 higher than what you'd pay in other markets. It all felt a bit shady to me.

Overall, I can't say I had the best experience with AlexandAlexa. While I appreciate their selection of products, the customer service and pricing practices left a lot to be desired.

I was really disappointed with my experience with AlexandAlexa. I had placed an order and waited for 16 days, but my order was not shipped out and I did not receive any tracking number. I was really frustrated and felt like my money was being held hostage. I was worried that if I didn't reach out to them, they would have just kept my money and not sent me anything.

I was told that the delay was due to a system error, but I find it hard to believe. It seems like a convenient excuse to cover up their mistakes. I was really disappointed because I had heard good things about their store and was excited to receive my order. However, this experience has left a bad taste in my mouth.

I can't help but wonder how many other customers have been affected by their "system errors". It's really frustrating to think that they could be taking advantage of people and not delivering on their promises. I hope that they can improve their processes and be more transparent with their customers in the future.

Overall, I would not recommend AlexandAlexa to anyone. It's a shame because they have a great selection of products, but their poor customer service and lack of communication really let them down. I hope that they can learn from their mistakes and become a more trustworthy and reliable business.

I recently made a purchase on AlexandAlexa for some shoes for my kids. I was really hoping to receive them before the festive season, but unfortunately, things didn't go as planned. After I placed my order, I kept checking the courier website to track my package. However, I was disappointed to find out that my parcel had been returned to Alex and Alexa due to a missing invoice.

I reached out to their customer service team for help, but I was met with unhelpful and rude responses. They told me that they had thousands of boxes in returns and that I would just have to wait for my parcel to "pop up". I found this response to be useless and lazy, and it left me feeling frustrated and disappointed.

It's no surprise to me that they have suspended their phone lines. I can only imagine how many complaints they must be receiving from unhappy customers. Overall, my experience with AlexandAlexa was not a positive one, and I would not recommend them to others.

This website is not good at all. I've been trying to send back some things from my order since April, but it's been a real mess. They messed up my return three times, and even when I talked to a boss, they still wouldn't give me my money back. I spent months dealing with the post office and emailing and calling customer service. I've never had this kind of trouble with any other store, even ones from other countries. The clothes are cute, but you can find them on other websites too. Don't waste your time with Alex and Alexa unless you want to be really frustrated!

I gotta say, I was pretty let down by AlexandAlexa. I mean, I was just trying to buy some cute clothes for my little one, and next thing I know, I'm getting hit with a bill for over thirty bucks from DHL. Apparently, it's for customs, but I had no idea that was gonna happen when I checked out. And when I reached out to customer service, they didn't do anything to help me out. They just said sorry and left me hanging.

Now, I know they say they offer free shipping, but apparently that only applies if you're spending less than two hundred bucks. So if you're planning on buying more than that, you might wanna split up your orders or something. Otherwise, you could end up like me, with a surprise bill that you weren't expecting.

Honestly, I'm just really disappointed in the whole experience. I thought AlexandAlexa was supposed to be a good company, but now I'm not so sure. If you're thinking about shopping with them, just be careful and make sure you know what you're getting into.

So, my brother got a hat for my son from AlexandAlexa and it was sent out pretty fast, which was good. But, when we got it, it was too small for my little guy. So, we followed the instructions for returning it and sent it back within 2 days. But, it's been 2 weeks now and we still haven't gotten anything back. This was supposed to be a Christmas present, but it doesn't look like we'll be getting it in time now. I've tried calling a few times, but I always end up waiting for like half an hour and I don't even think there's anyone on the other end of the phone! I've also sent an email, but haven't heard anything back. I'm really bummed out about this and I wouldn't recommend using this website. Stay away!

I recently made a purchase on AlexandAlexa for a pair of shoes for my son. Unfortunately, when the shoes arrived, they were a size too big. I immediately sent them back to AlexandAlexa, hoping for a smooth and easy return process. However, I was disappointed to receive an email from AlexandAlexa stating that the box was 'damaged' and therefore, I could not return the shoes.

I was confused and frustrated because when I sent the shoes back, they were in perfect condition. I even made sure to package them carefully and securely. I couldn't understand how the box could have been damaged during transit. I reached out to AlexandAlexa to explain my situation, but all I received was a short and unhelpful response that essentially blamed me for the damage.

Feeling unsatisfied with their response, I asked to speak to a manager. However, I was met with resistance and was unable to escalate my issue any further. I was disappointed with the lack of customer service and support from AlexandAlexa.

I have used other websites for online shopping before and have never had an experience like this. It's frustrating to feel like my concerns were not taken seriously and that I was left with no options. I wish I could share the email thread online to show others how unhelpful AlexandAlexa was in resolving my issue.

Overall, I will not be shopping on AlexandAlexa again and will be sure to let others know about my negative experience. It's a shame because I had heard good things about their website, but unfortunately, my experience was far from positive.

So, I recently had an experience with AlexandAlexa and I must say, it was a bit of a rollercoaster ride. I ordered a pair of shoes and unfortunately, they were too big for me. So, I decided to exchange them for a smaller size. And that's when the trouble started.

I had to exchange a total of 28 emails with different people to get my exchange sorted. It was a bit frustrating, to say the least. But finally, I received some emails telling me that my order is on its way. However, there were some discrepancies in the emails. I received 3 different Customer Update Ref and 3 different order numbers. And to make matters worse, there was only 1 track number which wasn't recognized by Royal Mail.

I was left wondering if AlexandAlexa had the nerve to give the same tracking number to everyone. It was a bit of a pity, to be honest. They were absolutely fine when I placed my first order. The shoes arrived exactly as I expected them to, within 3 days. But this time around, their behavior was incomprehensible.

Anyway, after a few more emails, I finally received my shoes. And I must say, they are fantastic! I'm really happy with them. I just wish the exchange process was a bit smoother. But all's well that ends well, right? So, if you're planning to order from AlexandAlexa, just be prepared for a bit of a bumpy ride.

So, like many others, I was pretty bummed out with my experience with AlexandAlexa. I had ordered some bathing suits for my upcoming vacation over 10 days ago, and unfortunately, I still haven't received anything. I even called their customer service a few days after placing my order, and they assured me that my parcel would arrive before I left, even with a slight delay. But now, with my departure date looming, I'm being told that nothing has been shipped yet. It's pretty frustrating, to say the least.

I'm not sure what's going on with their shipping process, but it seems like there are a lot of people who have had similar issues. And now, with my vacation just around the corner, I'm left without any bathing suits. I mean, going to the beach without a bathing suit is pretty much a no-go, right?

To make matters worse, it seems like getting a refund might be a bit of a challenge based on what I've read in other reviews. I'm hoping that's not the case, but I guess only time will tell.

Overall, I'm just really disappointed with my experience with AlexandAlexa. I was excited to try out their site and order some cute bathing suits, but it seems like that's not going to happen. Maybe in the future, I'll give them another shot, but for now, I'll be looking elsewhere for my beachwear needs.