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Qualtry
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Qualtry
reviews & complaints

Qualtry Complaints Summary

0 Resolved
51 Unresolved
Our verdict: Engaging with Qualtry at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Qualtry complaints 51

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K
9:36 pm EST
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Qualtry Order placed and not processed, no response

I placed an order on November 27, Order is still showing as not processed. I received an email to down Shop app for order status, the number to contact them is disconnected [protected]. I tried emailing the company at the [protected]@qualtry.com and [protected]@qualtry.com, have not gotten a response from either.

These items were ordered as christmas gifts and now I have no gifts for the recipient, I regret ordering from them. I ordered from them a few years back and had no issues, I will not be placing any future order or recommending the company.

If I don't receive a response by tomorrow I will contact my credit card company as they have not completed my order and are not responding to my forms of contact.

Desired outcome: expedite my order or refund to my original payment method

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1:06 pm EST
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Qualtry Personalized humidor

I ordered this back in early November as a Christmas gift. Between Groupon and Qualtry the pricing was screwed up, but finally resolved. A couple of weeks later the humidor arrived with the wrong name imprinted on it. I sent a complaint. They replied asking for photos. I sent photos. I received reply saying the replacement had been sent to design and I would get an email when it is shipped. Two weeks later no email. I sent request for update. They sent send email that request had been sent to design. I asked for an estimated arrival. Same reply. Then they asked me for photographs (again). I sent the original email. They responded that I would be informed when shipped. That does not give me much comfort believing I will probably be empty handed at Christmas, but I do know that nobody as Qualtry cares.

Desired outcome: Get the humodor before Christmas

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A
9:20 pm EDT

Qualtry Dog collars

Horrible service. Charge you a premium for shipping then send it via the slowest way possible. They then send this LAME response to inquiries.

"We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery."

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Is Qualtry legit?

Our verdict: Complaints Board's thorough examination reveals Qualtry as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Qualtry stands out for its commitment to quality and security. Clients considering Qualtry should delve into its customer service record to gauge compatibility with their expectations.

Qualtry earns 91% level of Trustworthiness

Perfect Trust Endorsement: Qualtry achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Qualtry. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Qualtry's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Qualtry.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Qualtry website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Qualtry have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Qualtry.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Qualtry has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Qualtry.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The qualtry.com may offer a niche product or service that is only of interest to a smaller audience.
  • Qualtry protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Qualtry brown monogrammed wallet from groupon

I have attempted to order 1 of your wallets 3 times but the order wont ever go through. I have been given 3 different "codes" to use (voucher #/Groupon #/Promo Code) but NONE of them have worked BUT I have still been charged TWICE on my credit card for this same wallet along with the taxes & shipping fees (that have never been processed). At first, I emailed about it & was given further directions. Then, after the order would never process - Qualtry started BLOCKING my emails. I saved the emails to show you. This is totally unprofessional. All I am requesting is that I be refunded the money that was debited on my credit card from your company twice for an item I never received. The Voucher #/Groupon #/Promo Code is as follows: Voucher # - GPNMLW1-r6gfeu; Groupon #- VS-CV6G-V2BR-SWY3-HVSM; 2nd set of #s: Voucher #- GPNMLW1-fffhvu; Groupon #- VS-XT64-65C7-MR1P-12RY; then lastly was given a Promo Code- CART10. I would greatly appreciate your assistance in resolving this matter as soon as possible. If you have any questions, feel free to reach me at [protected] (cell). Thanks ! Renee

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10:55 am EST
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Qualtry luggage tags

I placed order for luggage tags on Groupon and redeemed them and was still charged a extra 45.00 for the tags that I had already paid for on Groupon totaling 18.00 for 2 single tags and one double

I want to know how come they charged me twice and i left a message yesterday to be called back and have yet to receive a returned phone call...[protected] Tonya Chapman purchased December 31st

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12:58 pm EST

Qualtry personalized wine shaped cutting boards

Ordered two of your personalized cutting boards which arrived yesterday. Neither of them are the design I ordered, and one of them has a crack and both the design and name are so faint you can barely see them. The design on both was supposed to be as represented on the order site - "The best wines are the ones you drink with family and friends." The order number on the cracked and barely visible imprint and name is: 1570445.The order number on the other one with the incorrect design is:1570420. Please contact me as soon as possible. I need the first order corrected and received by November 24th as it is a gift for that date. My name is Kathryn Taylor and my number is [protected].

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Update by TayGray@1215
Nov 07, 2019 1:03 pm EST

my complaint is above

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11:42 am EDT
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Qualtry bottle openers I ordered

My order # is 1541958 and 1543458
My name is Stacey Philipps. I ordered four personalized bottle openers. The condition they can in is disgusting. So scratched nicked up and the stamp of initial and name are all crooked. I can't give this as s gift it looks like someone made them in Boy Scouts ! I want a refund and I did a Groupon for this I am contacting them as well

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9:34 pm EDT

Qualtry personalized cutting board

I've order 5 - 7 personalized cutting boards for anniversary gifts in the last 18 months. This last order must have been created by someone that was about to quick their job and they just didn't care for the quality of their work. I will NOT by any means suggest this company to anyone without WARNING that your order is suggest to all types of flaws and will not look nothing like the item they advertise on their website. They will offer no refunds or replacements. So with that being said ask yourself do you want to take a chance with your funds. The picture on the left was done correctly and professionally. The picture on the had to be completed by someone that doesn't like good quality work.

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8:13 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 5th, I ordered the Navy/Brown luggage tags, with a Groupon I purchased, as a Christmas gift for my son. The 1st set came as Aqua/Brown so I sent an email & Carlo sent me a new set. When that one finally came, it was still Aqua/Brown so once again I sent an email to Carlo, then had to send another email about a week or so later because I never got...

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E
5:28 pm EDT

Qualtry dog collars

I ordered five dog collars last night through groupon and when I went to personalize and check out just now, the total for shipping came up as $30.40. I assumed my total of $16.00 on the order invoice was indeed my total, and did not expect to have over $30 added for shipping. I would like a refund, but groupon requires that I go to you directly. Please confirm that this was received and is being followed up. Thank you.
Ellen Discher
Order #[protected]

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G
11:29 am EDT

Qualtry unable to get thru customer service after 4 phone calls, left messages, tried messenger and email. no answer.

I have ordered a few times, love the product but this last time one item was missing and I was not satisfied with one I received and wanted to re order but have a question.
Traveling soon and these are gifts. Attempted to contact someone, 4 phone calls with messages, tried messenger and an email and no one has called me back.
Running out of time.
Customer Service is very important for a company. If short of personnel, hire more people or you will start loosing clients, potentially myself.
Thank you!

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4:51 pm EDT

Qualtry dog collars

I had been trying to order the embroidered dog collars with a Groupon for the last two weeks, and was having problems as, I needed a different name on each collar and could not figure out how to get that done! Finally after many e-mails with your company I thought I had it figured out. So, today I put in what I wanted put on each collar and then I realized that I had accidentally ordered an x-small on one them instead of a small. That being said, I now somehow ended up with 4 collars instead of 2! My order number is 1468585. I do not need the 2 x-small collars, I would appreciate it if you could straighten this out and credit my credit card.

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10:49 am EDT

Qualtry order

Purchased a groupon for bottle openers and submitted my order at Qualtry 5/2/2019. It's now 5/25/2019 and even trying to email support about the order is useless. I've ordered a couple times with no problems and loved the products, but if it's going to be hit & miss with what you receive and what you don't, not sure I'll be inclined to purchase from here again.

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4:31 pm EDT
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Qualtry 2 personalized luggage tags

Both tags have incorrect info on them. On one the email address is incorrectly spelled. On the other their is no surname but 2 of the same surname initials in 2 different positions.

These are supposed to be for a gift and I cannot give them to anyone in this poor condition.
ORDER # 1451087
USER [protected]
Date shipped 5/10/19

Contact email [protected]@gmail .com
Phone [protected]

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3:27 pm EDT

Qualtry shop at home will not let me get on your website

I have been trying to place my order for days but Shop At Home comes every time and i cant get to your website.

Why can't I get to your website without this pop up every time! This makes shopping with you very difficult and really frustrating!

Please advise or call me so I can get my Groupon done today.
I would like to take care of this today if possible.

Thank you,
Wendy Gleckner [protected]

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7:51 am EDT

Qualtry redeeming groupon purchase and your lack of customer service

I ordered 5 pillow cases in December. It is April and I still cannot get on the website to redeem. I have sent several request and Have not heard a word from your customer service dept. At this point the dates are long gone that I was going to use these. Please issue me a check for the $20.00 I spent. Contact me at [protected]@entouch.net. I see that you have several complaints and seem to lack customer concern. I will contact Groupon (along with others) and ask them to stop doing business with Qualtry if don't address these issues

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2:27 pm EDT

Qualtry bottle opener via groupon

I purchase the 4 piece of bottle openers when I placed the order I placed 1 package of what my groupon was but a total of 4 and was charged the shipping. when I got the item, I only received one bottle opener instead of the 4. I did tried to place the 4 openers when placing the order and would not accept the groupon code that is why I placed only one thinking they would review the purchase order from groupon and send me the full order. I have tried and left my details for a phone call back and no response. I have tried to log into the account with out any success. this is very frustrating as we are trying to get the merchandise paid for.

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3:45 pm EDT

Qualtry pillow case cover

I have tried to redeem my Groupon voucher with this company for over 2 months now. It dose not direct you to the page it never loads. I have sent emails and of course there is no customer contact phone number that is legitimate and works. My Groupon voucher expires on 4/1719. This ridiculous that this company has no way for customers to contact them

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11:23 pm EDT

Qualtry Pillowcases from groupon

I ordered 5 princess pillowcases from groupon in february for a march birthday. I tried several times to redeem for my daughters birthday however the site would not let me. Her birthday has passed and I still am unable to redeem and at this point I want my money back immediately ……. The groupon code is gpnppc5-95tab4t7. My email address is [protected]@entouch.net. Refund immediately please.

Thank you

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5:04 pm EST

Qualtry personalized dog collar

I ordered and paid for this item 11/30/18. At that point I was given a code to use when ordering. Regular price $19.99 plus $7.99 shipping. I tried ordering that day and was told the code was incorrect. I contacted Groupon and they told me they could not discuss this without a ticket # from Qualtry. I tried numerous times to call and could not get through. I tried numerous times to email and never received anything back. I never ordered the collar but after two months of trying they sent my order. I emailed them I did not want the item until I could get a new code, which would cost $5 plus shipping, $7.99. A big difference. Now I've lost $5 to Groupon and ended up paying a total $28 plus $5 for a loss of $33 for a product I wasn't even satisfied with and didn't order! This is a total rip off! Thus I will not use Groupon again and certainly no Qualtry.

Sincerely,
Terry Mullins

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Qualtry contacts

Phone number

+1 (801) 922-5300

Website

www.qualtry.com

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