AliExpress
reviews and complaints

Ali Express sent me a package with the tracking number and correct customs form for an item I recently ordered (a Luke's diner, Gilmore Girls car sticker). Inside the package, however there was no sticker - but instead another package, addressed to a different person and containing a brown satin head scarf. I made a complaint, expecting a refund at the very least and or/ another sticker sent out to me. Instead, Ali Express refused my refund, saying that "the package was not empty". I spent about 40 minutes chatting with customer service, who simply kept saying random statements and refused to solve the issue or agree to a refund. They took a VERY long time to respond every time - so long in fact, that the chat tried to cut me off three times and made me say random comments to keep it active. Extremely disappointed in this service and refusal to provide a solution to a problem caused by them.

I was searching for car mats and car seat covers online. I found these on the aliexpress website and read the online descriptions given by the Car Mats Store that is a supplier on ali express. I paid NZD140.77 with a debit card. The products were shipped immediately after the order was placed, and before the details of the make and model of my car could be confirmed. When I received the items, the items did not match the descriptions. I asked the store for a refund and they were non-compliant. I opened a dispute through ali express and ali express' solution was that the product descriptions did not fit the products and the products did not work as described. Ali express' solution was that the Car Mats Store must make a full refund and pay for the return shipping. Their solution said that the items must be returned by 19 November 2022 for the full refund to be made.

The Car Mats Store did not send the return shipping label even though Ali express' solution said the seller is responsible for paying the return shipping fee. I could not pay the return shipping fee, so I messaged the Car Mats Store numerous times to ask for the return shipping label. The seller ignored my messages and did not send the return shipping label. I also messaged and emailed ali express to say the seller is non-compliant, but ali express did not help to get the seller to send the return shipping label. Instead, they only told me that the refund will be sent back to the seller if the items have not been shipped by 18 November 2022. I quoted their solution every time that says the seller must pay the return shipping, and that the seller is not providing the label for the items to be returned. So, the dispute kept on going in circles with no real solution. It seems as if ali express made it impossible for me to get my money back by creating a solution that cannot be achieved unless the seller fulfills their part.

On 18 November 2022, I contacted Car Mats Store and said that I am going to make a complaint with the consumers association. They responded and said they will make a full refund without return of the items. I have not received this refund. I am not able to get in touch with them any longer as they are not receiving messages from me anymore. I have sent several messages and emails to ali express to let them know that the seller agreed to a full refund without return of the items, but ali express is not responding to my messages and emails. I now have no means by which I can contact them, and they are simply ignoring my communication and requests.

I have received the item which I didn't order and taken money .I applied desput and appeal both denied.Asked for photos I did sent them 'I have contacted to customer service and seller many times no use n not willing to refund .The seller is dishonest not replied any messages .this is going for few months now and very hard to get in touch with them no contact number coustomer service said control seller he never replied .very bad site .how can I get refund

We have 2 purchases on our bank account that we didn't make that we need to dispute aliexpress [protected] CAUS for $0.48. aliexpress 114-087855580CAUS $68.45 We do not even have an account through here and never bought anything from here.

Dear Admin
My name is Bukola Arowojolu with the ID ae323763.
I'm writing this as complaint for my order that I haven't yet
I placed the order on the 25th/Nov 2022 and the expected delivery date was 10th of December, 2022. It is past the delivery date, yet I have not received my package nor ant tracking update.
Order ID: [protected]
Order: Malina Thick Loose Women fashion
Shop No: [protected] store
Dispatch number: [protected]
I would really appreciate an update about my delivery.
Thanks

I bought 20 units of LED wall lamps. All the packages arrived. I mounted 15 units to the wall and to the electricity. Within a few days they started flashing and then stopped working. Currently there are 9 lamps out of 15 that may not be working. The products are in very poor condition. I paid money for In order to enjoy the product but they are not good.

I placed an order for (2) wall tapestry, on November 28th, 2022 and now my account shows no Orders processing and none shipped out. It said they would arrive December 23rd, 2022. I only have one account with Ali express. The money came out of my Account for over $22. Can you locate my Order? I never got a confirmation email either. Thank you, [protected]

I purchased a Voltage Inverter/converter 220v to 380v, for which I have made payment of ZAR 2469.19 on 01 November 2022 as per my bank statement. However the order does not appear on Aliexpress online system. Please refund payment.

Ava/ Lyra : I am truly sorry about the issues you experienced. I assure you that I will do my best to help you.

No response from robot as yet.

Llewellyn John

7 Simmen Taler Street,

Northriding, 2162, Gauteng, South Africa

Hi I brought a dtg printer from seller kpay on alieexpress on march 21st 2022
Machine is under warranty and stopped working
Aswel as the usb with the software also doesnt work
I offered the seller to refund me minus the shipping fee to return the printer back to them,
Seller then refused my fair offer that I suggested to him,
And seller said that he would send me a new motherboard and usb with software on it to fix machine myself
At the time I refused his offer as I wanted refund as I dont think its fair I should have to repair faulty machine myself,
I then changed my mind and now seller wants me to pay for the motherboard and pay for new usb with the software on it, so now im stuck with a machine that I used twice and payed $2466 for the machine that doesnt work and suppose to be under warranty still
Seller is rude and will not respond to me at all now
Also alieexpress arnt helping either
I have been ripped off $2466
Also watch video link of vid I made explaing the problem

The company named Shop1102164563 Store

falsely claims that their battery pack should handle 12 V 31000 mAh.

I ordered in good faith and after receiving the item I was very disappointed.

After researching the matter, 6 Samsung NCR 18650 35E simply cannot handle it. That battery has a nominal voltage of 3.6 V and 3350 mAh. There are only 6 batteries in one pack.

In reality, it is NOT even Samsung batteries. It is HONGCI!

It's a complete scam!

The company refuses to accept my offer to resolve the conflict by sending me batteries corresponding to the capacity that is missing. They also refuse to refund.

I don't think they can refuse to do that as they promised me 4 x 31000 mAh Samsung batteries when I ordered.

Hello, I have a complaint about LED 99 store. I orders a backlight led LG TV and he sent me completely different one...and he dont want to get hem back and dont want to gevr my mony back

the order number is [protected]

and i have photo for the orders the wat i orderd and wat he has sent to me

i hoop to help me couz of am a serius person an dont lay

the first 3 photos foor the order wat he sending

and the other for wat i orderd

with aal my regards

bestelnummer [protected]

begin oktober besteld oct 5

kleuren cartridge vlot ontvangen

zwart cartridge nooit ontvangen

diverse malen geprobeerd om in contact te komen

Hi Team, I am from GigaComm Network Support - we are ISP at Australia. One of our customers is reporting and issue that his IP is tracked to be located at Bangladesh and hence gets all product prices in Bangladeshi Taka. We have already given our IP details to all geolocation providers but seems like there is still an issue experienced on AliExpress. Could you please share info regarding which geolocation provider are you using for IP location services? This way we can contact that provider and share with them our IP ranges to be updated in their record.

I have sent 4/5 complaint messages your shop 91138704S the shop started by tell me it was delivered to me the they stated it was on transit via Hermes gave me a tracking code number it does and exist after checking then the shop sent other mesaged to my inbox after 5/6 weeks i have had enough so i demarded a refund you all ready have a purchase from me i don`t normally have this sort of problems please let me add i have also try to send 5 messages direct to aliexpress i hope some of them will get to you

Please assist me

Regards

Joe Jones

On Nov 17 I made an order at AliExpress store Linktheworld in the amount of $20.77 CAD, and received the confirmation e-mail with order ID=[protected]. The amount of $20.77 CAD was charged from my credit card immediately. On the AliExpress account page this order was shown in the list of orders as the latest one. On the 19-th of November I checked my account page (still opened) if the order was shipped. When I clicked at the order details in the list of orders, I was prompted to re-log-in into the account. After providing my credentials, the order disappeared from the list of orders, and direct search for order number produced 'not found' message. Interestingly, the confirmation e-mail also disappeared from my primary e-mail account. When I directly contacted the store, they also replied that the order cannot be found.

The store also advised me to wait for the money to be returned to me from AliExpress platform for 3 weeks, claiming that they will not get it unless I confirm receipt of the goods.

Luckily I still have confirmation e-mail in my secondary e-mail account, and print screen of the order on Aliexpress page.

It appears there id a fraud. I doubt that the store actions are not related to this fraudulent activities.

Good day

I wish to lodge a complaint for my order [protected] that i paid for in 16 September 2022 and it was promised it will arrive in 16 November 2022 but have not had any updates since they said it arrived in South Africa.

Company name is Trend Setter

Hello. I ordered balloons and blow-up planet decorations from 2 suppliers on 8 november 2022 with 15 day delivery on my account with

email : [protected]@funkitup.nl

When I log into my account there is no record of these orders but the payment went through - it says "No orders"

Order number 6277Z55

Bank transaction number: [protected]

Amount: Euro 186,41

On the 6th august 2022 I ordered a ceiling fan light €101.54 from yeelight online store via aliexpress it arrived on the 15th oct when I put it up it kept flashing and would not change colour I sent this information to the seller who asked for a video of the flashing which I sent on the 19th oct they replied they would contact their technical department on the 21st oct he asked me to try to reset the remote this did not work light still flashing on the 22nd oct they said they would send a new drive to me I had to pay €0.12 cents to create a tracking number on the 24th oct they said I would recieve the drive in 15 to 30 days and not to open a dispute all will be ok on the 3rd nov they cancelled the order they said it was out of stock I said I would like a refund as the light is faulty they then said they have one and the wharehouse will resend it on the 7th nov I was given a tracking number and asked to wait on the 15th nov the order was cancelled again since then they have not replied I have been a loyal customer with aliexpress for many years and have never beeen treated like this before I have a faulty light and am €100.00 out of pocket

I ordered an inflatable Pub from AliExpress/Jien Inflatables and NEVER received the product and they will not refund me! I spent $1,616 US DOLLARS and have NOTHING to show for it. Can't reach a human being. Their only Customer Service is a computer giving automated responses. Never use AliExpress or Jien Inflatables! They are scammers and will screw you over!

Order id:[protected] I ordered this on 20th August 20202 from Miss Beauty Store and received an email from aliexpress on 5th November 2022 asking if I had received it. As I had not, and in fact as of writing this still have not, received it I initiated a dispute. The result, as I understand it, is because I could not prove I had not received this order no refund will be issued. I am not sure whether this is a new policy by aliexpress or the seller just being "difficult" but for the first time ever apparently I am expected to check with the post office for delivery (details are not kept by the post office of every letter or parcel received and delivered and without a tracking number courier companies cannot help) and ask my neighbours and family whether they received it on my behalf (this would be done anyway before confirming it had not been received) then obtain "shipping company's missing parcel documents", which I have never heard of, and supply them to you. When I asked for proof of delivery none was supplied, This is the first time I have ever had such an issue and if indeed this is the new attitude towards customers I doubt I will make any more orders through aliexpress