Kapruka.com
reviews & complaints

order VLKR96EAFB57

This is the worst experience I have ever experienced with an online order. I ordered this cake and sent it as a birthday gift for a little girl on 03/02/2022. The order was delivered after 6 pm. I had to call Kapruka hotline and find out about it because it was too late. And oh god! the cake I ordered and the cake they delivered was too different. It's like a cake made to practice. The quality and the expected appearance was not there. I'm not satis about the service I received here. Also, It's not what I expected and it's not what you actually shown on your page. Exactly! this is the worst!

Hello,
I have purchased an Oximeter valuing Rupees 3550/- and received it on 12/08/2021 (Kaduwela, Sri Lanka).
And I faced a big issue with incorrect readings in this device. ( I have cross checked with another one)
Then yesterday I made two inquiries to your help desk and did not receive any favorable reply. Here I have attached a pic of reading with two different devices.

Green Device - Correct reading
Blue Device - Incorrect reading (Purchased from Kapruka)

Please see this issue and attend ASAP.

Thank You,
Jeeven Ariyaraten
Mob No - +94 71 825 7886
e Mail - [email protected]

I have ordered a gift pack reference number VSEY8A1762E8 on 1/7/2021 to be delivered to Kilinochchiya on 3/07/2021. On the bill I have been shown the amount of the bill of the gifts os Rs.9960 and the delivery charge was Rs.2900.
But from my account the amount of Rs.18721.60 has been charged for the order. Please clarify the issue.

The extra amount should be refunded to my account. Please do not break the trust on your service.

I requested for a blueberry cheesecake from Hilton to be delivered through kapruka, but the website says that it's out of stock, i called Hilton cake shop and they said that they do make it. I emailed kapruka to inquire about it, but no response. I forwarded it again, asking for a quick response, but they ignored my email. I have made huge orders through kapruka, and i am very disappointed about the way i was treated. Please take action against the injustice done to me. Thanks

I received an email saying that Kapruka presently was facing a few difficulties in delivering the order that placed and they may not be able to proceed.

In order to discuss a few options I was asked to call +94-11-7551111. Even though I called multiple times during their open times (6.30 am to 9 pm), no one answered the call or just didn't talk and kept the line going.

I have already paid the money. The delivery was not carried out and nobody even picks up the phone.

Very disappointed.

I have an inquiry for order no. AN2A3CFB27B3.

(1) Missing item in the order.
VARIANT[size-M]Printed office blouse - LB090031Badge-clothing02115

(2). Wrong size of shirt sent .Ordered 15.5 but received 15.
And I spent around $20 for this shirt, but you have sent a low quality shirt, it's around Rs.1700

VARIANT[Size-15.5]SIGNATURE LONG SLEEVE SHIRT-4011917-clothing02184

Answer to your Kapruka product enquiry

Kapruka.com
To
[email protected]
Oct 29 at 3:35 AM
Dear Kapruka Customer,

Thank you for the question asked about the below product. Here is our answer.

Question: Hi,
I yesterday order one of these oven(VLKR302658D9) I noticed that another seller who sells the same product same model number but different images. https://brownsdeals.com/collections/electric-oven/products/sanford-45-lts-electric-oven-sf-3608eo

Answer : Thank you for pointing out our mistake. Extremely sorry for any inconveniences caused, the images will be updated soon.

Product Link : https://www.kapruka.com/shops/deliveryProductPreview.jsp?utm_source=faq&id=elec00A2011

Thank You.
www.kapruka.com - Kapruka (Pvt) Ltd.
Colombo Office - Phone: +94-11-7551111 / Fax: +94-11-2829391
--------------------------------------------------------------
Hi,
Refer to the above email, I would like to bring to your attention that well known company like kapruka were misleading and
Unsubstantiated by not providing accurate product information, feeling cheated after a purchase. After this experience I became more cautious and will request all the readers to be more cautious as well.
Thank you.

Order #VLKR17A0796D
Orders place on the 28th of March .due date 5th April
I called their hotline just to ensure that the deliveries will go through today .
They informed me that non of the orders will be processed
Is this justified!'

Kapruka customer care ticket 49612- Order #VLKR6B0C745A
Kapruka customer care ticket 49611- Order #VLKRC16A38FA
Orders place on the 27th of March. Due date 5th April
I called their hotline just to ensure that the deliveries will go through today.
They informed me that non of the orders will be processed
Is this justified!' i'm fuming at their callus attitude

I tried contacting Kapruka as the delivery is 2 days late. The engine number connects to a message that says they are trying to ensure deliveries go out at the earliest. But no one to ask the status

The email message I sent asking for an invoice for my order (VLKRE63EE472) went without a response.

The company was recently raided for selling items at exorbitant prices and the CEO promised to refund customers (like me) who had been ripped off..

How can I take legal action?

Thank you

I ordered two packs of Brittol hand sanitizer from kapruka on the 19th of March, 2020. I paid the due amount of Rs.2620 on the same day. My order number is VCAR2D52A886. However, when I checked the order status two days ago it showed as cancelled. I wasn't informed of this cancellation before and I have already made the payment to Kapruaka. If I won't be receiving the goods, I should be given a full refund of the of the payment I made.

Order number AY0A2BFBE206-
Kapruka delivered a wrong flower bouquet to my mother today. It was ordered by my niece in New Zealand for her grandmother. However, instead of about 20 fresh pink roses they delivered 15 withered red roses and eucalyptus leaves wrapped in an awful plastic paper. It was smelly too. I am shocked at the extremely bad service by Kapruka.

My sister from Australia has paid for the following and got it delivered on 24.11.2019 on my mothers birthday. There was a HIGH SUGAR CONTENT Celebration drink instead of a WINE (as mentioned in your web advertisement) . That advertisement on your website is MISLEADING as it indicates as @ FRUIT AND WINE BASKET'' Please check the meaning of WINE. We are NOT fools to accept whatever you send us. I called your hotline to get a clarification regarding the same and i am very disappointed to say that the customer care officer who answered the call on 24th Sunday at 3 PM was very rude to me. Please train your people to serve customers well.
AWAITING a speedy response. - Mrs Ekanayake

Order #VLKR3262FE65: I ordered a Strawberry Delight Chocolate Gateau (Strawberry Delight Chocolate Gateau-cake00KA00856) and fresh flowers (Single Rose Boxed-flowers00T182) from kapruka.lk for my fiance's birthday. I requested it to be delivered early as possible but was informed that they cannot guarantee a time (which I accepted).

But the cake's icing was melted and the finishing was completely different from the catalogue at the time of delivery (4.00pm).

Flower petals were withered at delivery (4.00pm).

I'm completely dissatisfied to trust kapruka.lk again with an important delivery.

Kapruka website promises delivery within 24 hours for some items. However for one such item I was informed that it can only be delivered after 2 days, and for another I was requested to pay an additional fee of Rs. 750 for guaranteed delivery within 24 hours. So the delivery time provided on the website is deliberately false information. It would be better if more realistic and accurate information is provided upfront, rather than simply providing false information to attract customers.

It was so disgusting service provided by Kapruka this time ... i never expected from Kapruka this kind of service at all.

I have place a order more then 4 days ago to be delivered on 15th of Feb. i have a mentioned a request this item need to be delivered after 3PM only.

But some random message coming from your Admin regarding date only only we can confirm. and we can delivered on same date but time won't be acceptable due to any requested.

I'm trying to contact them through E-mail coz I'm not living in Sri Lanka my phone bill would go more then 100 USD if I call thorough direct line.

Some kapruka staff keep sending me the same message again and again for my every single inquiry what I made. Your guys need to know this is a online business your guys should pay attention to every single mails you received. You can't just copy and past one paragraph to all the customers.

Suddenly 15 th of Feb Early morning kapruka sending me a mail which is? i have order a personal greeting card along with some other products. We don't have enough stock of greeting card what u have order. so we will refund your money with in 5 days 🤦🤦... I replay to kapruka could u please select a different card up to your choice send along with other products. But they fail to do this ! They haven't send alternative card for my order.

Finally your driver call my fiancee to come and collect the delivery from more 500 metre distance.because we cannot come to your door step 🙏🙏 her house is located inna 10 feed long road all the vehicle can travel on the same road. seriously guys this how your guys doing your service ! Absolutely disgusting 😡😡😡

I called the customer service 5 times, to check my order status, proper feedback was not given, they said they would call me back after checking the drivers' location but no one called back, This was my first experience ordering from kapruka and it resulted in horrible service. Santhusha was the sales representative who told that he will update me on the order status, but never did

I am writing today to complain about the poor customer service I received from your company on December 12, 2018 on 12.34p. m. I have called 0715551111 (Head Office) to confirm my order and I received really impolite respond from the person who have received the call. Since you are taking call records for quality assurance, please look into it.

I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.