ModLily
reviews and complaints

If you're seeking trendy clothing at affordable prices, ModLily is a hidden gem waiting to be discovered. With a vast selection of stylish pieces, this online store has garnered praise for its quality garments and excellent customer service. Customers have expressed satisfaction with the prompt delivery, accurate sizing, and the variety of designs available. Whether you're in search of a chic swimsuit or a versatile top, ModLily seems to have it all. The positive feedback highlights the brand's commitment to providing a pleasant shopping experience. So, if you're ready to elevate your wardrobe without breaking the bank, ModLily might just be your new favorite fashion destination.

I ordered 4 items and they were shipped separately (1 in one package, 3 in another). The first package came and I sent a request regarding the second package. Within 24 hours I had a response, explaining where my package was and how to track it. Two of the items did not fit and I had trouble getting into the system to get the return label. Again, customer service helped me get the return label and kept me up to date on the status of the refund and the exchange. They kept my file open until I was totally satisfied with my product. This is excellent customer service especially for a on-line company. Most of the on-line companies just ignore you or give you a hard time. Thank you again for your help and communication through my entire order, exchange and refund process.

I love Modlily swimsuits. They are unique in that they are both modest and flattering. They hold up pretty well for the price? not quite as well as suits I have purchased in retail outlets for seventy dollars or more? but I got over five years out of the one piece I bought and it is still wearable, just starting to stretch out a bit. I love the bikini I bought this season. It also fit perfectly and it is modest so that I feel comfortable in a two piece even though I am middle aged and overweight. Not everybody who wants to go swimming is twenty and skinny. When I was twenty and skinny I wore different types of suits than I would choose now. Modlily has something for everybody? suits that would have looked good on twenty year old me and suits that are definitely well suited (pun intended) for fifty year old me.

It was hard to narrow down my purchase from all the pretty choices! I am 59 yrs old and looking for adequate coverage without looking frumpy. I chose the Fake 2in1 Striped Dark Grey Tankini Top with matching skirt and the High Waisted Paisley Print Green Swimdress Top with the Pocket Detail High Waisted Swim Shorts. I followed the size guide lines and selected M tops and L bottoms. I am 5' 5" and weigh between 140-145 pounds. I wear a size 14 pants and 12 dress. The suites fit very well and feel great. The best part for me is that the shorts cover my rear cheeks and are so comfortable. (the skirt comes down enough in back, also) All the pieces are of high quality and look good. My husband likes them, too:-) Bad lighting in my pictures doesn't compliment the colors; they are better in person. I can't wait to go swimming!

I bought this jumpsuit in Yellow, I got a 2xl because I'm tall, and it arrived today and its awesome! I LOVE IT!. I'm 5'11 and skeptical of jumpsuits b/c of my height, but as you can see its almost too long, but the rest fits well. I'd not want to go down a size or it might be too tight in the length.
I'm not sure how I'll be able to zip it on my own, but I'll figure it out.
I bought this for a cruise, and its really elegant looking. I always worry when buying online from sites like these b/c the clothes never arrive looking like they do online, but in this instance it looks exactly like it!
I didnt realize there was an arm hole in the sleeves, so make sure you put your arm through that when putting on.
So go ahead and buy it:-)
It did take about a month to get it after I ordered it, so keep that in mind.
Otherwise, very pleased.

My experience with Modlily is GREAT. I just got my order yesterday,. It took a month,. However it was worth it. This is my 3rd order from them and I will be getting more from them in the future. I believe that the clothes comes from Shanghai,... oh boy,... but you know,... the fit is perfect and the quality if incredible,. Really. If there was any bad quality in any of the clothes I would stop ordering from them. I also get the packaging very well presented,... in zip lock bags,... wonderful folded,... perfect condition,. True to the photo on the site and the fit is always as it says,. Not a small size that I would think coming from an Asian country. I love the 2 piece bathing suits with the longer tops with either ruffles or pleats and the fit is perfect and lovely,. Makes this 64 year old feel a bit sexy actually. I am amazed with the lovely clothes,... I will order yet again,. Many thanks ModLily.

Thea is one of the BEST virtual representatives I have EVER dealt with! She was absolutely amazing and soooo very HELPFUL. She helped me with so many things regarding my account, and so fast and efficient! And is in the process of helping me with my order that was beyond my control or fault. I was delighted I didn't have to fight to get my issue fairly considered or rectified. My entire experience with ModLily thus far has been extremely DELIGHTFUL and it's so REFRESHING to be cared for so well when we live in a world now that so many are out for themselves and their businesses, and don't really care about good customer service or long term clientele sadly. I am VERY SATISFIED with ModLily, with their beautiful and 'well made' product lines, and their eagerness to help me so I don't waste money that I definitely can't afford to waste, and I would give them a 10 STAR Rating if it were available to rate that high. I will be purchasing again without question! THANK YOU THEA, and THANK YOU MODLILY! GOD BLESS YOU FOR YOUR GOODNESS & FAIRNESS!

Thea was awesome. I needed info on how to return items. She answered ALL my questions, patiently. I asked ALOT. She tell me to do something, and I asked her to explain exactly how. She did. I was so great full for her previse instructions and great attitude on line. She deserves
5 stars!
Best customer service I have had in years. Because of her, I will definitely use this company a lot more.
I was really worried I'd get a rep who was impatient and would cut me off. That's happened with other online companies. I had a lot of anxiety when I started the chat, afraid I wouldn't type fast enough or irritate the person because I had so many questions. I even had to ask her how to log in and told her I couldn't remember if I'd set up a password. She sent me the info. What a relief. Also the address for returns, all the instructions, and to contact them back after I send it, with the tracking number. Also to write the numbers she gave me,( to approve sending PKG backInguess) on the FRONT of the PKG. I'm sure that's very important if I want to get my PKG returned.
Wonderful experience. Can't say enough good about this person. My anxiety left as she wasn't impatient with me. I hope the next time I have to use The Chat feature again, I'm lucky enough to get her as the cust. Rep.

I recently ordered a few items from Modlily and I have to say, I was extremely disappointed with their shipping process and sizing. To be honest, I really wish I had read some reviews before placing my order, because if I had, I would have known to avoid this company entirely.

First of all, shipping took an absolutely ridiculous amount of time. I ordered four items from them a full six weeks before a planned trip, thinking that this would give me plenty of time for everything to arrive. But, to my dismay, my order was sent in two separate packages and the first one didn't even arrive until a full month after I had placed the order. I tried to contact their customer service team through their website, but their hours are so limited and they don't even have a phone line, so I had to resort to email.

Finally, after a full two weeks of waiting, I saw on the FedEx tracking system that my order was going to arrive by the end of the day right on my traveling day, which was SUCH a relief. Unfortunately, the first package ended up arriving two days late, which was a huge problem because I really needed those items for my trip. I couldn't believe it.

Honestly, I think Modlily should really warn customers about their shipping process, especially if they are ordering more than two items, because apparently only two bathing suits can fit into one package. If they had been upfront with this information from the start, I would have definitely paid for expedited shipping, or maybe even just gone somewhere else entirely.

In the end, I wound up buying another bathing suit from a local online company instead, even though their prices were a bit higher. It was totally worth it, though, because at least they had great customer service and my order arrived within just a few days. I definitely regret ever having ordered from Modlily, and I would never recommend them to anyone. Shame on Modlily!

I buy stuff online a lot, but this was the worst time I bought something. I saw a lot of stuff on the website that was super cheap and it looked real nice in the pictures they had. But when I got the stuff, I realized that they didn't really put a lot of info about what the stuff was made of. I got a few bathing suits and from the picture, it looked like there were two pieces to it. But there weren't. I tried to make it work anyways, but even when I got the bigger sizes, everything was too small and didn't fit right. One dress I got was so short it looked like a blouse. I thought I could give it to my girlfriend who wears a size 10, but it didn't fit her either even though I ordered a bigger size. The dress didn't even have a size label on it, which made me think that they just made one size and sent that same one to everyone. Out of the 8 things I got, 5 of them didn't fit at all. It was a real big mess.

The worst part though was trying to send it back. They're a shady company from another country that tried to look like they were American. They said on their website that they'd take stuff back for 30 days. But what they didn't say is that YOU have to pay for the shipping to Japan, which is really expensive. And they make it really confusing to know what you're supposed to do to send it back. I don't think they want you to send it back at all. It's a big headache. I wouldn't order anything from them again. They'll probably just change their name and start again anyways. So buyer beware. I learned to read reviews before you buy stuff. Do yourself a favor and go somewhere else to buy what you need.

So, I gotta say - my experience with ModLily wasn't the best. I mean, it wasn't all bad, but it definitely wasn't great. Let me tell you why.

Last year, I returned two bathing suits in September, but I never received my money back. It was an international purchase, so I figured it wasn't worth the hassle to ask for it back. But, recently I decided to buy from them again, so I figured I should try my luck and ask for the money back. They initially said they would give it back to me, which was great. But then I brought up a pair of earrings that I had never received and asked about those - they said I needed to return them in order to get my money. Ok, fair enough. But I explained that I had never received them in the first place, so how was I supposed to return them? The back and forth went on and on like this, and I started to get frustrated. I mean, I'm not the type of person to give up easily, so I kept pressing them. Finally, they agreed to give me the money for the bathing suits.

But, here's the kicker - I still didn't get the money back for the missing earrings. They showed me a picture of how they packaged them and said maybe I didn't see them because they were small. But come on, take a look at that picture - those earrings aren't small!

There are definitely cute clothes on ModLily, but there are other stores out there that will hear you out and give you the customer service you deserve. If I hadn't gone through the hassle of writing to them multiple times, I don't think they would have given me my money back at all. And to top it off, there's no phone number to call - you have to communicate through email with someone who may or may not understand what you're saying.

So, if you're thinking about buying from ModLily, just be aware of the potential customer service issues. It's not ALL bad, but it's not amazing either.

I don't often write reviews, but I gotta share my experience with ModLily (modlily.com). I ordered 5 tunics in my usual size, but boy, was I in for a surprise. The shipment arrived in a short 2 days, but there was no invoice or return instructions. And to make matters worse, none of the pieces fit me properly - the armholes were tight, the sleeves were a no-go, and the body of the tunic was way too wide. And don't even get me started on the chemical smell! It was so strong that we had to leave them outside to air out!

Naturally, I reached out to the company via their website, but it took them 8 whole days to respond. And what did they say? "Are you sure they're the wrong size? Returning them would be expensive, so maybe just give them away or sell them." Excuse me? I tried to reason with them, asking why they advertise that you can return products for a refund, only to be met with more dodgy explanations. Apparently, with a limited 60% refund (after a 40% restocking fee) and the cost of shipping it all the way back to China, I would barely get any cash back.

Then, they had the audacity to suggest a "different compensation" if I trusted them. As if! I gave up at that point and didn't bother responding. To me, the quality of their clothing was on par with the cheap stuff you find at Walmart/Kmart, and yet they had the gall to price them like they're from Target, Macy's or Kohl's.

Save yourself the time, money and frustration by avoiding ModLily at all costs. Go for USA-made and sold products instead! Trust me, you'll thank me later.

I made an order at Modlily.com a week ago, and I'm still waiting for my package to ship, despite choosing the express 2-day shipping and paying extra for it. I've contacted them multiple times through email and even called them, and they keep telling me that one item on my order is the reason for the delay. I asked them to remove the item to speed up the process, but three days later, and the order hasn't been shipped. I am very disappointed and frustrated with their service. What's more, they charged my card right away without any problem. I'm definitely not going to order from this site again. Modlily is a complete joke.

It's already been over a month since I placed my order, and I still have not received any merchandise or even a refund from Modlily. I received a message from Sofia from their customer service, promising to solve the situation. She suggested a 20% refund to my Modlily account, which is completely useless to me since I don't want to buy anything from them again. I politely declined the offer and asked for a refund to my original form of payment. It's been a week, and I haven't heard back from her. I'm so angry that I'm going to dispute this with the credit card company to get my money back!

It's just ridiculous that it takes this long for them to solve the issue, and their customer service is terrible. They offered me a partial credit if I removed my review, which is a complete bribe! I won't be taking down my review until I get a full refund, and I'm still waiting. I advise you all to stay away from Modlily.com. They are terrible and unreliable, and their service sucks!

I recently made an order on ModLily’s website, and I was really looking forward to receiving my purchase. I had ordered the item just in time to wear for a wedding event that was happening on Friday 10th June. I was in a bit of a panic because I didn’t want to miss out on wearing this gorgeous dress! So, I decided to pay extra for expedited delivery hoping that it would arrive on time. To my relief, ModLily’s customer support team was amazing! They went above and beyond to keep me up to date about the status of my order.

I remember that my device warned me that the link to track the parcel was unsafe. Nevertheless, the customer care team assured me everything would be okay. They even followed up with the carrier to make sure my parcel would arrive on time. After a while, even though the carrier's site was confusing, I saw an image of an aeroplane and a tick next to “delivered”. But the customer service team reassured me that the parcel would arrive in six business/working days. Sure enough, it did arrive in time.

However, there were a few issues with the local carrier. I provided both my email address and my local mobile number to be contacted when the parcel arrived but they never did so. I was waiting on Tuesday 7 June and available to receive the parcel, but the local carrier didn't contact me. To make things worse, when I went outside later that day, I found out that the parcel had been left at street level where anyone could have accessed it. The small package wasn't placed in my locked letterbox at street level, nor was it left outside my front door. It seemed like the carrier didn’t make any effort to make sure it was safe. Thankfully, a neighbour found my parcel and held onto it safely for me.

If not for the help and assurance of ModLily’s customer support team, I wouldn't have known where my parcel was or when it would arrive. These guys were great! They ensured that I received my purchase on time. I must admit, though, I'm a bit disappointed in the courier's service that ModLily used. After all, I did pay extra for the expedited delivery, so you'd expect better service, right? The priority shipping price was high, and yet, the courier's service was subpar. I hope ModLily can take this into consideration and change their courier companies in the future.

Overall, I am grateful to ModLily’s customer support team for making sure I received my purchase before the wedding. I appreciated the quality customer service they provided. So, while I won't hesitate to shop at ModLily again, I do hope they can improve their services with the courier companies they work with.

I recently had an experience with ModLily and it was not a pleasant one. Trying to return an item that didn't fit correctly was an absolute nightmare. The company gave me instructions to ship the package back to them to receive a refund, but after more than four months of waiting, they still hadn't processed my return and refunded my money.

Despite being consistently hounded by phone, email and chat to try and resolve the matter, the company had completely ghosted me. When I tried to reach out to them I got the run around and they seemed more interested in getting rid of me than helping me out. And to top it all off, they blocked my account on their website so I couldn't even log in or get any updates on my situation. It was a fiasco and I just wanted my money back.

Now, I could understand a lengthy processing time, as I'm sure they have a lot of returns to sort through. But what really got under my skin was their lack of communication and concern. I mean, if they had at least kept me in the loop and made an effort to work things out, I wouldn't have lost my cool and left such a negative review.

The process of returning was a bit complicated as they required that I send the package by post office or registered mail, and email them the tracking number after shipment. But I followed all the guidelines and even put my RMA number on the package, just in case. They had also mentioned in their original email that the refund would not include the shipping fee, which was a bit of a letdown, but at least I would get most of my money back.

It's been a while since this all went down and as you can probably imagine, I won't be shopping with ModLily again. The lack of customer service and disregard for their customers' concerns is a real shame. And I'm going to make sure that none of my friends or family make the same mistake I did by buying anything from them in the future. Trust me, you might want to consider taking your business elsewhere.

My significant other wanted to purchase 3 new swimsuits to add to her collection, totaling a hefty $130.80. We went through the checkout process, but the website wouldn't accept our credit card right away. There was a message that popped up, recommending we use Paypal instead. However, I was a bit hesitant and advised against it. We waited for a while, and finally, the website allowed us to enter our credit card information, but it never gave us any confirmation.

A few minutes after, my SO read some negative reviews on the company and quickly tried to cancel the order. She couldn't find any way to cancel her order on the site. They did not respond to our emails or any of our requests for assistance. We began to worry since we hadn't received any confirmation email or updates on our order. The lack of transparency and communication was unsettling.

We checked the pending charge on our credit card daily and waited for the purchase to proceed. Finally, after 4 whole days, the charge was processed, and we were billed. However, the charge was mistakenly billed as a recurring payment instead of a one-time payment, and we were left confused. We disputed the charge with the credit card company, but it was resolved in the company's favor due to the recurring payment confusion.

Two months later, we still had not received our merchandise, and we wanted to reopen our dispute as merchandise not received dispute. Unfortunately, we were told that this wasn't possible. We were frustrated with the lack of support from both the company and the credit card company. In the end, the credit card company reimbursed us only because we had an expensive annual fee platinum credit card. So, we were lucky to get our money back, but it was still an unpleasant experience.

To add insult to injury, we found out later when checking our email inbox, which we rarely do, and that there were messages from Modlily that ended up in our spam folder. We received a ton of unwanted advertising emails, but there was no confirmation email about our purchase.

Modlily has responded twice to my comments on their site, asking for my order number so they can rectify the situation. However, I explained to them twice that I never received an order number, receipt or any kind of confirmation email at all.

It's not worth risking your hard-earned money and your sanity shopping with Modlily. Their lack of communication, transparency, and customer support is disappointing and frustrating. Do yourself a favor, stay away from this store!

I recently had a disappointing experience with the online clothing store ModLily. I ordered a dress that looked beautiful on their website, but when it arrived, it looked like a cheap knock-off of the original design. Being very dissatisfied with the product, I decided to return it for a full refund.

However, my experience with the customer service team was not pleasant. They tried to convince me to keep the dress by citing their return policy, which would have charged me a hefty shipping fee. Despite their resistance, I sent the dress back anyways, and it was received by their warehouse in Shanghai after 15 days.

It took another 6 days of waiting before I contacted their staff to inquire about my refund, and they replied saying they had just received my package that same day. This seemed like an incredible coincidence. Eventually, they processed my refund, but it took much longer than I expected.

Overall, I would not recommend anyone to shop on ModLily. Their products are not as they appear in their photos, their customer service is unhelpful, and their refund process is unnecessarily drawn-out.

I paid for my order from ModLily and didn't hear anything from them for 10 whole days. I had to send them an email to get an update, but even then, they just said that they needed more time to process my order. When I finally received my order after more than a month, I was disappointed to see that the quality of the clothes was not as described. They used cheap materials that didn't even match the pictures they showed on their website. And what's worse, the clothes were torn and had holes in them. I was so angry that I asked for a refund, but they said I had to pay for the shipping to send it back to them, which cost me more than what I paid for the clothes ($78.00 shipping!). And even if I filed a claim with PayPal, they wouldn't do anything if I didn't ship the items back and pay for the shipping myself.

It's really frustrating to deal with companies like ModLily who promise so much and deliver so little. And to make it worse, they don't even admit their mistakes. They just said that the clothes were a "hot-seller" and that they were sorry that I didn't like them. But that's not good enough for me. If I'm paying for clothes, I expect them to be of good quality and to match the pictures on the website. I don't think that's too much to ask, right?

When I tried to complain to them and even sent them pictures of the damaged items, they didn't even bother to reply for a long time. And when they did, they just offered me a 15% refund instead of a full refund or even an exchange. How insulting! I felt like they didn't value me as a customer at all.

Overall, I would not recommend buying from ModLily. They're not a trustworthy company and their products are not worth the money. Save yourself the hassle and go buy your clothes somewhere else.

Placed order Mar 30th @ 1:44 PM. Contacted theme 3 times. Nothing has happened. My order # is MM240.[protected]. 2 bathing suits. Bowknot floral print grey size XXL (16-18). And Contrast Binding stripped navy tankini.

I was told to contact Amazon and look at orders. There are no orders on Amazon. I ordered thru Modlliy online.

RE: order number Mi2308310431533998

LABEL TO RETURN SAYS INVALID REQUEST

I have repeatedly contacted Modlily regarding a pair of shoes ordered that were the wrong color and size. This contact started the day I received the shoes. I have not heard one response from them and have now lost the 30 day return option they offer! The shoes i received are WHITE, not beige and the size is much larger than what I ordered! I can not wear these shoes ... the shoes are very cute on their advertisement, but not the shoes that were delivered. I feel the $9.99 return label (which I couldn't get to print) should not be charged to me since my product was delivered incorrect in color and size.

My requests have been ignored.

I ordered 4 shirts and 3 are way to big. Usually asian clothes are too little, so I tried 1 size larger. I was going to take them on Vacation and ordered them 3-4 weeks early. They did not come until I left for vacation and then I did not return until August 5th. so I don't know if I fall within the month return. I like the blouses..

Judy Brandon '

3245 S Leonine Rd

Wichita, Ks 67217

[protected]@yahoo.com

The clothes were no where near the size they were supposed to be.

I had to pay for the shipping to return it.

Because I'm in Canada, their form wouldn't accept my Canada Post tracking info.

Talk to 'live chat' but had to repeat information 3 times. I'm pretty sure it was a robot, not an actual person.

We shall see if I actually get a credit back. It cost me 25% of the cost of the clothes to return them.

We purchased a swimsuit from Modlily in May 2023. It was advertised as being a cotton, rayon, nylon blend. When it arrived we found it to be polyester, spandex blend. This is false advertising. We opened a ticket for returning the product and discovered that we are responsible for shipping.

It would be one thing if after looking at it we decided to return, but as the fabric content is completely mis-represented, we feel that the vendor should be responsible for return shipping.

I wanted to buy a swimming suit and I found Modlily online. I was pretty excited to order it and was hoping for a perfect fit. However, when I got the product, it was not the exact fit according to my body shape. I decided to return it to the company.

I wanted to return the product and so I visited the website to find out the exact procedure. But I was stuck at the return page, as it did not allow me to upload the picture. It was July 2016, I sent an email to the company and attached a photo of the suit to show how it did not fit me. I also mentioned my order number and other details that might help them.

A week goes by and I didn't hear anything back from the company, so I sent another email asking about the return status. Their email response didn't help either. They wanted more details and pictures of the bathing suit! I was annoyed, but I sent another email with the details they asked me for, including my order number. I had to search for it on the USPS website because it was nowhere listed on the order.

After a couple of days, I checked the shipping label of the product, and guess what? They had listed the bathing suit as a "chiffon dress" on their Customs Declaration label. Seriously?! So, I sent another email explaining this, but I had to wait again for a response.

Finally, I got a response from them asking why I wanted to return the suit. For me, it was a waste of time and energy. I was disappointed and a little bit angry. When I calculated the return shipping cost, it was higher than the price of the actual suit. So, I decided to sell it online and move on with life. I was unhappy with their services.

I hoped to have a good experience with this company, but it was a complete disaster. Their customer service is frustrating, and overall, my experience was terrible. I ended up being out $27 and still have that ill-fitted suit at home. I hope they get their act together and improve their services, or they'll lose customers like me.

Susie from Upstate NY.

I gotta say that my experience with ModLily was absolutely terrible. I was so excited to receive my over $400 order in June, but it never showed up. I had a bunch of my family members pass away and I was dealing with some health issues at the time, so I didn't have the chance to reach out to them or PayPal until three months later in September.

When I finally did get in touch with them, they told me that they mistakenly sent my order to someone else who lives in Georgia. I couldn't believe it - how could they mix up the shipping addresses like that?! I was super relieved that I made the payment through PayPal, though, because I was able to get a full refund thanks to their buyer protection policy.

But I mean, seriously, ModLily's customer service is a joke. Their online chat was completely useless - the person who responded to my review on their website ignored my private message with all of my order details. When I asked their chat support about it, they gave me this other person's name, phone number, and address who they accidentally sent my order to. I was really worried that they might have given away other people's private information as well.

I've reached out to them multiple times, but every time I talk to them, they act like they did everything right and that I'm the one who's making a mistake. They even suggested that I go to Georgia to pick up my package - can you believe that?! Instead of correcting their own shipping mistakes, they suggested that I travel hundreds of miles just to get my own stuff.

All in all, it's safe to say that I will never shop with ModLily again. They are so incompetent and careless with their customers' personal information that I wouldn't trust them with anything. If you're thinking about shopping with them, do yourself a favor and go somewhere else.

Yo, I gotta say that Modlily really let me down. So, I decided to order three swimsuits from their website on May 9th, hoping to look fly for the summer. However, when May 30th came around, only two of my swimsuits had arrived and the third one was nowhere to be found. I was pretty bummed out, but I figured I could just hit up Modlily's customer service and sort this out.

Boy, was I wrong. I tried to log into their "inquiries" and "complaints" webpage numerous times, but it just wasn't working for me. After getting frustrated with it, I asked them to send me an email for "changing password." But guess what? They NEVER sent me that "change password" email, y'all. And not only that, they didn't even bother to give me any kind of explanation why I couldn't log in either. I was starting to feel like they didn't care about me at all.

Anyway, I found this webpage that supposedly sends Modlily a direct "chat" message and decided to give that a try. I told them about the missing swimsuit and even uploaded a picture of my order receipt to show exactly what I was talking about. But guess what? They didn't respond. Not once, but twice. It's like they're purposely trying to ignore me.

I'm starting to think this company is a straight up scam, y'all. They don't even have a customer service phone number or email address for people to reach out to. And when they do have a "chat" feature or a complaints and tracking page, they just don't work. It's like they're just taking our money and then ghosting us.

Look, I'm never ordering anything from Modlily again. And I wouldn't recommend them to anyone either. There are plenty of other legit websites out there with better prices and actual customer service. So save yourself the headache and shop somewhere else.

I gotta say, Modlily is pure trash. I thought I had hit the jackpot when I saw their swimsuits on their website. They had this one swimsuit that was supposed to cover my lady lumps but ended up showing more skin than I wanted. And to add insult to injury, the cut-outs on the suit were completely different from what I saw in their pictures.

But wait, there's more. I also ordered a tie-up swimsuit that came with no instructions on how to lace it up. Can you believe it? Even after contacting their customer service a million times, they didn't even offer to help me out. To make it all even worse, their return policy is a complete joke. They basically told me to suck it up and keep the suits. They didn't even care that I couldn't wear them!

To put it simply, Modlily is nothing but a scam. They don't care about their customers and they don't care about making things right. My advice? Stay far, far away from them. They're not worth your time or money. And if you do decide to shop there, don't be surprised if you end up with a swimsuit that's unwearable.

So, I just ordered a bunch of clothes from ModLily for around $300. I thought all the sizes were going to be just right because I used their sizing charts. I have a 43" bust and it looked like the XXL clothing would be perfect, since it said it would fit a 44" bust. Unfortunately, it took ages for the package to get to me, but after a couple of weeks, I clicked on the "urge shipment" button, and finally, the package arrived.

Everything I tried on was super tight and the material had little to no stretch. It was so obvious that these clothes were not geared towards someone with a 44" bust! I contacted their customer service, and they gave me a return ticket number, and offered me a refund of 60% of my $300. When I went to send the package back, I found out that it would cost me at least $150 to ship it to China, which is ridiculous!

I told them that they should provide a return shipping label because these sizes are clearly not accurate. They asked me for pictures of the clothes' measurements, and I sent them images proving that the clothes were made for a bust that was around 36" to 40". This is nowhere near a fit for a 44" bust!

After going through all the trouble, they tried to offer me some compensation and suggested that I resell the clothes myself. I don't have the time or energy to resell off these items! I just want them to make it right. To this day, I'm still awaiting a response from them regarding a resolution to this issue.

I would have just kept the clothes for their cheap prices if only they had fit me. But, honestly, I was expecting their sizing charts to actually be accurate. It would be much less frustrating if they would just fix their sizing charts! I don't know why they won't make that effort. Hopefully, they'll find some way to make this right and not leave their customers hanging like this!

I wanted to buy a couple of bathing suits from ModLily, which I found after searching on Google. However, I soon stumbled upon some negative reviews of the website and became wary of proceeding with my order. As I wasn't fully convinced, I decided to cancel my order within the first 24 hours after placing it. I wasn't expecting any issues since it was such a small time window, but to my surprise, I received an email saying that my order was processing. I asked again and reiterated my cancellation request, but to no avail. They responded saying it would take a little longer before they could ship my order. I repeated once more, CANCEL!

To my shock, I received notification for my order's shipment after 16 days, and then noticed they said my order was delivered but nothing showed up. I was infuriated and determined to warn others against ordering from such a fraudulent website. After conducting more research, I discovered they have many other negative reviews and go by numerous names.

I attempted to get a refund and contacted their customer support, who promised to provide a transaction number and send the refund to my account. But guess what? Weeks went by and I still got nothing. I was so frustrated that I kept contacting them every day, but the answers were the same and I received no refund.

I advise anyone who is thinking of ordering from ModLily not to bother. Honestly, is it really worth the hassle? Even months later I still haven't received my refund and they keep telling me to check again. At this point, I will never order from a China-based company ever again. Don’t make the same mistake as me.

I can't believe this ModLily site. My hubby wanted to get me two dresses for Mother's Day. But when I got them, they looked NOTHING like on the site. Plus, the material was trash - like they came from a sweatshop or something. No joke. So I sent them back. They got it on a Monday, and guess what? 10 days later... NOTHING! No refund. No nothing. I give them a big fat ZERO.

The worst part is they make it impossible to get your money back! They say it's processing... but it never changes. What a rip-off. They owe us $65.21! That's hard earned cash right there. I don't trust these people. They seem like scammers to me. Check out their responses - they're like robots. "We apologize for the inconvenience, fill out a ticket saying you're from sitejabber and we will refund you in 1-2 business days." What a joke! You already did all that to get your money back in the first place!

Oh, but wait. There's an update. After I wrote that bad review, and after I left messages everywhere they let me, I finally got my money back. Took them 11 whole days though! I'm telling you, they make it so hard you'll just wanna walk away. But I didn't let them win! And now I won't give them another dime. And I'll tell anyone who asks - ModLily is BAD NEWS.

I got my stuff from modlily at the end of last month and it wasn't until last Wednesday of Easter Sunday that my things finally made it in. I tried hitting them up but nobody replied to me until way, way later after I sent my inquiry through a ticket. I got some clothes but they're super thin and don't look like the pictures. Don't even get me started on the sizing - I had to go for the big sizes but they were still super small. And to make things worse, they sent me something that I didn't even order. There's no tags on anything either so I couldn't even tell what size it was or what kind of material it was made of. And all for a really cheap price, but in the end it's still kinda not worth it. Honestly, don't bother with this website. It's a total scam. I know other people have said the same thing but I didn't believe them - don't make the same mistake as me. They're just a complete waste of time and money. And I even ordered something for Easter, thinking I'd get it in time - but nothing. I had to go through PayPal to complain and they only offered me a partial refund of thirty bucks when I spent way more than that. If you want to save yourself heaps of stress, don't order from modlily.

I recently purchased a tankini from ModLily and unfortunately, it did not meet my expectations. The top part of the tankini was sewn upside down, making it impossible to wear. I immediately submitted a ticket and a photo to their administrator for assistance.

After a few exchanges, the administrator suggested that I simply flip the black part down to make it right. However, I explained that the problem was with the upper black and white part, which was attached to the black part upside down. The straps were sewn to the lower edge of the white and black part, and the pads inside the bra were also sewn upside down. It was literally impossible to wear with the straps under my armpits.

The administrator then apologized for the inconvenience and suggested that I return the product. However, their return policy was not worthwhile for me to do so without bearing the expensive shipping fee and waiting a long time. They instead suggested that I give it as a gift or sell it online at good price. Additionally, they offered some compensation in my store account for me to use next time.

I was not satisfied with their offer as it was impossible for me to give or sell a product that was unwearable. I insisted on a complete refund to my PayPal account, and this was my final offer for them. The administrator then asked if I really wanted to pay for the expensive shipping fee to return the product.

Overall, I was disappointed with the quality of the product and the customer service from ModLily. I hope that they can improve on their product quality and offer better solutions to their customers in these situations.

I recently bought two swimsuits from this online marketplace called ModLily and boy, was I disappointed! I shelled out a couple of twenties for each piece and I got two useless items that I couldn't even wear! I had high hopes for the swimsuits, but they ended up being the wrong sizes for me and my daughter.

I made sure to be very particular about the sizes as I went over the size chart more than once. I even went a size up for my own sake! But when I received my order, I realized that all that carefulness didn't matter as the sizes were still not right anyway. The swimsuit meant for my eight year old child was the only one that fit, and who would even want that?

So I did what any rational person would do and decided to leave an honest review about my experience on ModLily's website. But lo and behold, the reviews were soon taken down and I was blocked from posting anything more on their products! That's shady business, folks!

Desperate for justice, I contacted the seller to find a way to fix this issue, but their solution was just ridiculous. According to them, it would be too much of a hassle to return the two small swimsuits, and as compensation, they generously offered me a measly $3 for my troubles!

I wouldn't let this stand, and so I raised a dispute through PayPal in an effort to come up with a solution. But even then, the seller refused to give me their address for returns until the dispute had ended. This whole ordeal was just ridiculous!

I highly recommend that you steer clear of ModLily. Their methods are questionable, their products aren't true to size, and they don't take customer service seriously at all. I've learnt my lesson and now I hope others can learn from my mistake before wasting their money on this site.

After waiting weeks and weeks for my order, there were three items—one duplicate and two too large that I immediately requested to return using Modlily’s online request system. It was the holidays and we were busy and traveling. By the time I realized I had not heard back from them regarding my returns they told me I was outside the return window, even though I made the request through their system well within their policy timeframe. I have now gone back and forth with them via email no less than 10 times, demanding an RMA and my money back. They will not honor their return policy. Do not do business with this dishonest, unethical company. Unless everything goes 100% right the first time, I promise you will regret trusting them with your business and your hard-earned money.

I ordered 3 shirts on or around November 14 or 15 with the expected arrivals on Dec 23. You charged my account on the 25th of Nov for $99.46. I still have not received them. I would appreciate that you will rectify this matter. I purchased the Tummy control long sleeve red wine sequined and a black ombre long sleeve and a purple ombre long sleeve shirt.

I purchased over $175 in swimwear. Within the first week of receiving my order, I requested a return label. Never received one. Again, again, and again. Still never received one. They say I ordered three of the same bathing suit same size. I tried to stop this order before it was shipped. They told me they could not do that because the order was being processed. That's BS they couldn't stop it it wasn't shipped yet. So here I am, stuck with 175 worth the merchandise I cannot use. The sizing charts are very misleading. I wear a size large to extra large. I ordered bigger than that. Just to make sure. Again I tried to get a label. At that point they told me it was too late. To exchange or return. If they sent me a return label why did I keep asking four more? Unbelievable product and customer service. Totally deceitful.

Swim suit top was all snagged up I sent pictures and of the top and they said they would take %20 off of my next order. Not acceptable. I have have asked for a return label to return and send me a new top but no response. Will never order again and will keep posting on their page what they have done. I have waited 3 weeks for order to come then to have it damaged.. Please send new swimsuit top then I will return damaged one.