ModLily
Reviews and Complaints

I ordered 4 items and they were shipped separately (1 in one package, 3 in another). The first package came and I sent a request regarding the second package. Within 24 hours I had a response, explaining where my package was and how to track it. Two of the items did not fit and I had trouble getting into the system to get the return label. Again, customer service helped me get the return label and kept me up to date on the status of the refund and the exchange. They kept my file open until I was totally satisfied with my product. This is excellent customer service especially for a on-line company. Most of the on-line companies just ignore you or give you a hard time. Thank you again for your help and communication through my entire order, exchange and refund process.

I love Modlily swimsuits. They are unique in that they are both modest and flattering. They hold up pretty well for the price? not quite as well as suits I have purchased in retail outlets for seventy dollars or more? but I got over five years out of the one piece I bought and it is still wearable, just starting to stretch out a bit. I love the bikini I bought this season. It also fit perfectly and it is modest so that I feel comfortable in a two piece even though I am middle aged and overweight. Not everybody who wants to go swimming is twenty and skinny. When I was twenty and skinny I wore different types of suits than I would choose now. Modlily has something for everybody? suits that would have looked good on twenty year old me and suits that are definitely well suited (pun intended) for fifty year old me.

It was hard to narrow down my purchase from all the pretty choices! I am 59 yrs old and looking for adequate coverage without looking frumpy. I chose the Fake 2in1 Striped Dark Grey Tankini Top with matching skirt and the High Waisted Paisley Print Green Swimdress Top with the Pocket Detail High Waisted Swim Shorts. I followed the size guide lines and selected M tops and L bottoms. I am 5' 5" and weigh between 140-145 pounds. I wear a size 14 pants and 12 dress. The suites fit very well and feel great. The best part for me is that the shorts cover my rear cheeks and are so comfortable. (the skirt comes down enough in back, also) All the pieces are of high quality and look good. My husband likes them, too:-) Bad lighting in my pictures doesn't compliment the colors; they are better in person. I can't wait to go swimming!

I bought this jumpsuit in Yellow, I got a 2xl because I'm tall, and it arrived today and its awesome! I LOVE IT!. I'm 5'11 and skeptical of jumpsuits b/c of my height, but as you can see its almost too long, but the rest fits well. I'd not want to go down a size or it might be too tight in the length.
I'm not sure how I'll be able to zip it on my own, but I'll figure it out.
I bought this for a cruise, and its really elegant looking. I always worry when buying online from sites like these b/c the clothes never arrive looking like they do online, but in this instance it looks exactly like it!
I didnt realize there was an arm hole in the sleeves, so make sure you put your arm through that when putting on.
So go ahead and buy it:-)
It did take about a month to get it after I ordered it, so keep that in mind.
Otherwise, very pleased.

My experience with Modlily is GREAT. I just got my order yesterday,. It took a month,. However it was worth it. This is my 3rd order from them and I will be getting more from them in the future. I believe that the clothes comes from Shanghai,... oh boy,... but you know,... the fit is perfect and the quality if incredible,. Really. If there was any bad quality in any of the clothes I would stop ordering from them. I also get the packaging very well presented,... in zip lock bags,... wonderful folded,... perfect condition,. True to the photo on the site and the fit is always as it says,. Not a small size that I would think coming from an Asian country. I love the 2 piece bathing suits with the longer tops with either ruffles or pleats and the fit is perfect and lovely,. Makes this 64 year old feel a bit sexy actually. I am amazed with the lovely clothes,... I will order yet again,. Many thanks ModLily.

Thea is one of the BEST virtual representatives I have EVER dealt with! She was absolutely amazing and soooo very HELPFUL. She helped me with so many things regarding my account, and so fast and efficient! And is in the process of helping me with my order that was beyond my control or fault. I was delighted I didn't have to fight to get my issue fairly considered or rectified. My entire experience with ModLily thus far has been extremely DELIGHTFUL and it's so REFRESHING to be cared for so well when we live in a world now that so many are out for themselves and their businesses, and don't really care about good customer service or long term clientele sadly. I am VERY SATISFIED with ModLily, with their beautiful and 'well made' product lines, and their eagerness to help me so I don't waste money that I definitely can't afford to waste, and I would give them a 10 STAR Rating if it were available to rate that high. I will be purchasing again without question! THANK YOU THEA, and THANK YOU MODLILY! GOD BLESS YOU FOR YOUR GOODNESS & FAIRNESS!

Thea was awesome. I needed info on how to return items. She answered ALL my questions, patiently. I asked ALOT. She tell me to do something, and I asked her to explain exactly how. She did. I was so great full for her previse instructions and great attitude on line. She deserves
5 stars!
Best customer service I have had in years. Because of her, I will definitely use this company a lot more.
I was really worried I'd get a rep who was impatient and would cut me off. That's happened with other online companies. I had a lot of anxiety when I started the chat, afraid I wouldn't type fast enough or irritate the person because I had so many questions. I even had to ask her how to log in and told her I couldn't remember if I'd set up a password. She sent me the info. What a relief. Also the address for returns, all the instructions, and to contact them back after I send it, with the tracking number. Also to write the numbers she gave me,( to approve sending PKG backInguess) on the FRONT of the PKG. I'm sure that's very important if I want to get my PKG returned.
Wonderful experience. Can't say enough good about this person. My anxiety left as she wasn't impatient with me. I hope the next time I have to use The Chat feature again, I'm lucky enough to get her as the cust. Rep.

I order a bathing suit on May 16th, they put a charge on my credit card immediately and never received the order as of today June 7th. All it kept saying that my order was processing. Last week I asked to cancel the order and credit my credit card. Simply Got a lot of runaround. They were telling they were giving me a credit. Still waiting to have my card credited.

Placed order Mar 30th @ 1:44 PM. Contacted theme 3 times. Nothing has happened. My order # is MM240.[protected]. 2 bathing suits. Bowknot floral print grey size XXL (16-18). And Contrast Binding stripped navy tankini.

I was told to contact Amazon and look at orders. There are no orders on Amazon. I ordered thru Modlliy online.

I am Judith Canfield of 6723 Humphrey Road, Clinton WA 98236. For 2 months I have attempted, via numerous emails, to get a refund for services/products that I never received from Modilly.com. At least 7 emails have gone out and to deaf ears. It is as though there is no company at all, just a shell game for money. I mean to get a refund immediately. If not I will proceed to get muscle behind my request and you will not like that. Here is my orders and dollars I want returned to me immediately. I have used you before, have purchased items and had no problem. Do the right thing and reimburse me, my own money, now.

None of these items ever arrived. order: M2309010741 (09/01/2023) for $66.46 and M230814065229 (08/14/2023) for $59.36- neither of these orders have arrived. I have requested a refund multiple times but I am ignored. I am trying one last time before bringing in the BBB and an Attorney to examine your practices. It is illegal for you to refuse to refund my dollars spent for no product. I expect to hear from you in the next two days about this refund. I do not believe you want me to report you to authorities outlining your lack of response to a customer. Judith Canfield

RE: order number Mi2308310431533998

LABEL TO RETURN SAYS INVALID REQUEST

I have repeatedly contacted Modlily regarding a pair of shoes ordered that were the wrong color and size. This contact started the day I received the shoes. I have not heard one response from them and have now lost the 30 day return option they offer! The shoes i received are WHITE, not beige and the size is much larger than what I ordered! I can not wear these shoes ... the shoes are very cute on their advertisement, but not the shoes that were delivered. I feel the $9.99 return label (which I couldn't get to print) should not be charged to me since my product was delivered incorrect in color and size.

My requests have been ignored.

I ordered 4 shirts and 3 are way to big. Usually asian clothes are too little, so I tried 1 size larger. I was going to take them on Vacation and ordered them 3-4 weeks early. They did not come until I left for vacation and then I did not return until August 5th. so I don't know if I fall within the month return. I like the blouses..

Judy Brandon '

3245 S Leonine Rd

Wichita, Ks 67217

[protected]@yahoo.com

The clothes were no where near the size they were supposed to be.

I had to pay for the shipping to return it.

Because I'm in Canada, their form wouldn't accept my Canada Post tracking info.

Talk to 'live chat' but had to repeat information 3 times. I'm pretty sure it was a robot, not an actual person.

We shall see if I actually get a credit back. It cost me 25% of the cost of the clothes to return them.

We purchased a swimsuit from Modlily in May 2023. It was advertised as being a cotton, rayon, nylon blend. When it arrived we found it to be polyester, spandex blend. This is false advertising. We opened a ticket for returning the product and discovered that we are responsible for shipping.

It would be one thing if after looking at it we decided to return, but as the fabric content is completely mis-represented, we feel that the vendor should be responsible for return shipping.

I wanted to buy a swimming suit and I found Modlily online. I was pretty excited to order it and was hoping for a perfect fit. However, when I got the product, it was not the exact fit according to my body shape. I decided to return it to the company.

I wanted to return the product and so I visited the website to find out the exact procedure. But I was stuck at the return page, as it did not allow me to upload the picture. It was July 2016, I sent an email to the company and attached a photo of the suit to show how it did not fit me. I also mentioned my order number and other details that might help them.

A week goes by and I didn't hear anything back from the company, so I sent another email asking about the return status. Their email response didn't help either. They wanted more details and pictures of the bathing suit! I was annoyed, but I sent another email with the details they asked me for, including my order number. I had to search for it on the USPS website because it was nowhere listed on the order.

After a couple of days, I checked the shipping label of the product, and guess what? They had listed the bathing suit as a "chiffon dress" on their Customs Declaration label. Seriously?! So, I sent another email explaining this, but I had to wait again for a response.

Finally, I got a response from them asking why I wanted to return the suit. For me, it was a waste of time and energy. I was disappointed and a little bit angry. When I calculated the return shipping cost, it was higher than the price of the actual suit. So, I decided to sell it online and move on with life. I was unhappy with their services.

I hoped to have a good experience with this company, but it was a complete disaster. Their customer service is frustrating, and overall, my experience was terrible. I ended up being out $27 and still have that ill-fitted suit at home. I hope they get their act together and improve their services, or they'll lose customers like me.

Susie from Upstate NY.

I gotta say that my experience with ModLily was absolutely terrible. I was so excited to receive my over $400 order in June, but it never showed up. I had a bunch of my family members pass away and I was dealing with some health issues at the time, so I didn't have the chance to reach out to them or PayPal until three months later in September.

When I finally did get in touch with them, they told me that they mistakenly sent my order to someone else who lives in Georgia. I couldn't believe it - how could they mix up the shipping addresses like that?! I was super relieved that I made the payment through PayPal, though, because I was able to get a full refund thanks to their buyer protection policy.

But I mean, seriously, ModLily's customer service is a joke. Their online chat was completely useless - the person who responded to my review on their website ignored my private message with all of my order details. When I asked their chat support about it, they gave me this other person's name, phone number, and address who they accidentally sent my order to. I was really worried that they might have given away other people's private information as well.

I've reached out to them multiple times, but every time I talk to them, they act like they did everything right and that I'm the one who's making a mistake. They even suggested that I go to Georgia to pick up my package - can you believe that?! Instead of correcting their own shipping mistakes, they suggested that I travel hundreds of miles just to get my own stuff.

All in all, it's safe to say that I will never shop with ModLily again. They are so incompetent and careless with their customers' personal information that I wouldn't trust them with anything. If you're thinking about shopping with them, do yourself a favor and go somewhere else.

Yo, I gotta say that Modlily really let me down. So, I decided to order three swimsuits from their website on May 9th, hoping to look fly for the summer. However, when May 30th came around, only two of my swimsuits had arrived and the third one was nowhere to be found. I was pretty bummed out, but I figured I could just hit up Modlily's customer service and sort this out.

Boy, was I wrong. I tried to log into their "inquiries" and "complaints" webpage numerous times, but it just wasn't working for me. After getting frustrated with it, I asked them to send me an email for "changing password." But guess what? They NEVER sent me that "change password" email, y'all. And not only that, they didn't even bother to give me any kind of explanation why I couldn't log in either. I was starting to feel like they didn't care about me at all.

Anyway, I found this webpage that supposedly sends Modlily a direct "chat" message and decided to give that a try. I told them about the missing swimsuit and even uploaded a picture of my order receipt to show exactly what I was talking about. But guess what? They didn't respond. Not once, but twice. It's like they're purposely trying to ignore me.

I'm starting to think this company is a straight up scam, y'all. They don't even have a customer service phone number or email address for people to reach out to. And when they do have a "chat" feature or a complaints and tracking page, they just don't work. It's like they're just taking our money and then ghosting us.

Look, I'm never ordering anything from Modlily again. And I wouldn't recommend them to anyone either. There are plenty of other legit websites out there with better prices and actual customer service. So save yourself the headache and shop somewhere else.

I gotta say, Modlily is pure trash. I thought I had hit the jackpot when I saw their swimsuits on their website. They had this one swimsuit that was supposed to cover my lady lumps but ended up showing more skin than I wanted. And to add insult to injury, the cut-outs on the suit were completely different from what I saw in their pictures.

But wait, there's more. I also ordered a tie-up swimsuit that came with no instructions on how to lace it up. Can you believe it? Even after contacting their customer service a million times, they didn't even offer to help me out. To make it all even worse, their return policy is a complete joke. They basically told me to suck it up and keep the suits. They didn't even care that I couldn't wear them!

To put it simply, Modlily is nothing but a scam. They don't care about their customers and they don't care about making things right. My advice? Stay far, far away from them. They're not worth your time or money. And if you do decide to shop there, don't be surprised if you end up with a swimsuit that's unwearable.

So, I just ordered a bunch of clothes from ModLily for around $300. I thought all the sizes were going to be just right because I used their sizing charts. I have a 43" bust and it looked like the XXL clothing would be perfect, since it said it would fit a 44" bust. Unfortunately, it took ages for the package to get to me, but after a couple of weeks, I clicked on the "urge shipment" button, and finally, the package arrived.

Everything I tried on was super tight and the material had little to no stretch. It was so obvious that these clothes were not geared towards someone with a 44" bust! I contacted their customer service, and they gave me a return ticket number, and offered me a refund of 60% of my $300. When I went to send the package back, I found out that it would cost me at least $150 to ship it to China, which is ridiculous!

I told them that they should provide a return shipping label because these sizes are clearly not accurate. They asked me for pictures of the clothes' measurements, and I sent them images proving that the clothes were made for a bust that was around 36" to 40". This is nowhere near a fit for a 44" bust!

After going through all the trouble, they tried to offer me some compensation and suggested that I resell the clothes myself. I don't have the time or energy to resell off these items! I just want them to make it right. To this day, I'm still awaiting a response from them regarding a resolution to this issue.

I would have just kept the clothes for their cheap prices if only they had fit me. But, honestly, I was expecting their sizing charts to actually be accurate. It would be much less frustrating if they would just fix their sizing charts! I don't know why they won't make that effort. Hopefully, they'll find some way to make this right and not leave their customers hanging like this!

I wanted to buy a couple of bathing suits from ModLily, which I found after searching on Google. However, I soon stumbled upon some negative reviews of the website and became wary of proceeding with my order. As I wasn't fully convinced, I decided to cancel my order within the first 24 hours after placing it. I wasn't expecting any issues since it was such a small time window, but to my surprise, I received an email saying that my order was processing. I asked again and reiterated my cancellation request, but to no avail. They responded saying it would take a little longer before they could ship my order. I repeated once more, CANCEL!

To my shock, I received notification for my order's shipment after 16 days, and then noticed they said my order was delivered but nothing showed up. I was infuriated and determined to warn others against ordering from such a fraudulent website. After conducting more research, I discovered they have many other negative reviews and go by numerous names.

I attempted to get a refund and contacted their customer support, who promised to provide a transaction number and send the refund to my account. But guess what? Weeks went by and I still got nothing. I was so frustrated that I kept contacting them every day, but the answers were the same and I received no refund.

I advise anyone who is thinking of ordering from ModLily not to bother. Honestly, is it really worth the hassle? Even months later I still haven't received my refund and they keep telling me to check again. At this point, I will never order from a China-based company ever again. Don’t make the same mistake as me.

I can't believe this ModLily site. My hubby wanted to get me two dresses for Mother's Day. But when I got them, they looked NOTHING like on the site. Plus, the material was trash - like they came from a sweatshop or something. No joke. So I sent them back. They got it on a Monday, and guess what? 10 days later... NOTHING! No refund. No nothing. I give them a big fat ZERO.

The worst part is they make it impossible to get your money back! They say it's processing... but it never changes. What a rip-off. They owe us $65.21! That's hard earned cash right there. I don't trust these people. They seem like scammers to me. Check out their responses - they're like robots. "We apologize for the inconvenience, fill out a ticket saying you're from sitejabber and we will refund you in 1-2 business days." What a joke! You already did all that to get your money back in the first place!

Oh, but wait. There's an update. After I wrote that bad review, and after I left messages everywhere they let me, I finally got my money back. Took them 11 whole days though! I'm telling you, they make it so hard you'll just wanna walk away. But I didn't let them win! And now I won't give them another dime. And I'll tell anyone who asks - ModLily is BAD NEWS.

I got my stuff from modlily at the end of last month and it wasn't until last Wednesday of Easter Sunday that my things finally made it in. I tried hitting them up but nobody replied to me until way, way later after I sent my inquiry through a ticket. I got some clothes but they're super thin and don't look like the pictures. Don't even get me started on the sizing - I had to go for the big sizes but they were still super small. And to make things worse, they sent me something that I didn't even order. There's no tags on anything either so I couldn't even tell what size it was or what kind of material it was made of. And all for a really cheap price, but in the end it's still kinda not worth it. Honestly, don't bother with this website. It's a total scam. I know other people have said the same thing but I didn't believe them - don't make the same mistake as me. They're just a complete waste of time and money. And I even ordered something for Easter, thinking I'd get it in time - but nothing. I had to go through PayPal to complain and they only offered me a partial refund of thirty bucks when I spent way more than that. If you want to save yourself heaps of stress, don't order from modlily.

I recently purchased a tankini from ModLily and unfortunately, it did not meet my expectations. The top part of the tankini was sewn upside down, making it impossible to wear. I immediately submitted a ticket and a photo to their administrator for assistance.

After a few exchanges, the administrator suggested that I simply flip the black part down to make it right. However, I explained that the problem was with the upper black and white part, which was attached to the black part upside down. The straps were sewn to the lower edge of the white and black part, and the pads inside the bra were also sewn upside down. It was literally impossible to wear with the straps under my armpits.

The administrator then apologized for the inconvenience and suggested that I return the product. However, their return policy was not worthwhile for me to do so without bearing the expensive shipping fee and waiting a long time. They instead suggested that I give it as a gift or sell it online at good price. Additionally, they offered some compensation in my store account for me to use next time.

I was not satisfied with their offer as it was impossible for me to give or sell a product that was unwearable. I insisted on a complete refund to my PayPal account, and this was my final offer for them. The administrator then asked if I really wanted to pay for the expensive shipping fee to return the product.

Overall, I was disappointed with the quality of the product and the customer service from ModLily. I hope that they can improve on their product quality and offer better solutions to their customers in these situations.

I recently bought two swimsuits from this online marketplace called ModLily and boy, was I disappointed! I shelled out a couple of twenties for each piece and I got two useless items that I couldn't even wear! I had high hopes for the swimsuits, but they ended up being the wrong sizes for me and my daughter.

I made sure to be very particular about the sizes as I went over the size chart more than once. I even went a size up for my own sake! But when I received my order, I realized that all that carefulness didn't matter as the sizes were still not right anyway. The swimsuit meant for my eight year old child was the only one that fit, and who would even want that?

So I did what any rational person would do and decided to leave an honest review about my experience on ModLily's website. But lo and behold, the reviews were soon taken down and I was blocked from posting anything more on their products! That's shady business, folks!

Desperate for justice, I contacted the seller to find a way to fix this issue, but their solution was just ridiculous. According to them, it would be too much of a hassle to return the two small swimsuits, and as compensation, they generously offered me a measly $3 for my troubles!

I wouldn't let this stand, and so I raised a dispute through PayPal in an effort to come up with a solution. But even then, the seller refused to give me their address for returns until the dispute had ended. This whole ordeal was just ridiculous!

I highly recommend that you steer clear of ModLily. Their methods are questionable, their products aren't true to size, and they don't take customer service seriously at all. I've learnt my lesson and now I hope others can learn from my mistake before wasting their money on this site.

After waiting weeks and weeks for my order, there were three items—one duplicate and two too large that I immediately requested to return using Modlily’s online request system. It was the holidays and we were busy and traveling. By the time I realized I had not heard back from them regarding my returns they told me I was outside the return window, even though I made the request through their system well within their policy timeframe. I have now gone back and forth with them via email no less than 10 times, demanding an RMA and my money back. They will not honor their return policy. Do not do business with this dishonest, unethical company. Unless everything goes 100% right the first time, I promise you will regret trusting them with your business and your hard-earned money.

I ordered 3 shirts on or around November 14 or 15 with the expected arrivals on Dec 23. You charged my account on the 25th of Nov for $99.46. I still have not received them. I would appreciate that you will rectify this matter. I purchased the Tummy control long sleeve red wine sequined and a black ombre long sleeve and a purple ombre long sleeve shirt.

I purchased over $175 in swimwear. Within the first week of receiving my order, I requested a return label. Never received one. Again, again, and again. Still never received one. They say I ordered three of the same bathing suit same size. I tried to stop this order before it was shipped. They told me they could not do that because the order was being processed. That's BS they couldn't stop it it wasn't shipped yet. So here I am, stuck with 175 worth the merchandise I cannot use. The sizing charts are very misleading. I wear a size large to extra large. I ordered bigger than that. Just to make sure. Again I tried to get a label. At that point they told me it was too late. To exchange or return. If they sent me a return label why did I keep asking four more? Unbelievable product and customer service. Totally deceitful.