AliExpress
reviews and complaints

iv still haven't had a resolution to my issue this company despite sending all details of the parts missing keep sending me the wrong parts if anyone here can look into this. as the seller simply just reads the messages and dosent respond so unsure why this is allowed it seems if sellers can just take your funds and not send you the product the order number Order ID:

[protected] if a customer service can chase this up or have a refund im being a buyer on this platfrom for many years but this has made not trust this site any more as seems its far to easy for some sellers to simply take no notice once you have no support from alliexpress but if i carnt get the parts then the product is not fir for its purpose if it cannot be completed

Can you please assist I loose all my order info and my status it looks like my am new customer on my profile. I think somebody hack my account because the is a email address : [protected]@fexpost.com that got my info

can you please help and retrieve my account with all my purchase , I also cant see the old and new orders I made

EUGENE MURRAY

VOOR STREET 11 POTCHEFSTROOM

EMAIL: [protected]@telkomsa.net

300 Pcs Colorful Yellow Nature Rubber Bands School Office Home Industrial Ring Elastic Rubber Band Stationery Package Holders From ZihanZimo Store Order ID [protected]

The item was ordered on December 10, 2022 and supposed to arrive around Feb 10, 2023; however I still have not received it. When I made inquiry to the store, I was given a Chinese phone number of a Chinese delivery company to contact with, while I am in Australia.

Dear sir,
I have ordered a pair of wireless ear buds from 3C Home Store via AliExpress.
I have not yet received my order and it can't be tracked down as it is under economy shipping. It only shows delivering and is not delivered yet and it's been more than 80 days since I have ordered the product. Kindly guide me in this regard as to what I can do.

Submitted two separate orders for a PowerBender harmonica at the following web site:

https://www.aliexpress.us/item/3256802641761748.html?spm=a2g0o.order_list.order_list_main.5.375a1802WBiyOa&gatewayAdapt=glo2usa&_randl_shipto=US

For both orders, I received the wrong model harmonica: Bass Blues.

AliExpress refused to acknowledge that they had made these errors and denied my request for a Return & Exchange for the correct product.

Fortunately, I paid using PayPay. So, if AkliExpress remains unresoponsive. I hope to at least get my payment refunded.

My impression is that AliExpress order and dispute processing is entirely automated. As a result, when their ordering system is programmed to order the wrong item, you'll have little hope of resolving the problem using theirlow-IQ AI problem resolutions system. For example, their is no option offered for "Wrong item received". It's a real nightmare dealing with this automated vendor. They are like the vending machine where your ordered item gets stuck no matter how hard you shake it.

i have 2 company's who i purchased tecnics lego cars. my wife brought them for a Christmas gift and wanted to surprise me . she had issues from day one from both these sellers. she had a few words with them slightly justified the way these sellers treated this sales. but my wife told me that she had purchased these items and that they were incomplete as at first they were meant to sending the missing parts. after she wasent getting anywere i spoke and took over so i read the messages and i could see why my wife was frustrated , anyway i then informed them that i was now dealing with this issue. despite many many messages im still waiting and m=not Evan knowing if they are sending these parts i she spent nearly £300 and this is not acceptable . i tried to ask AliExpress but they jst waved all favor's to the seller they evan when i opened a dispute first favorer one car to a refund and i return the other then they changed this. so i aggreged to return only for the seller to say few days before they will send parts so i closed case and now they have simply duped me and its being a roller coaster ride. i can not simply allow them to not keep my funds if they don't send the missing parts AliExpress have not helped . infarct AliExpress need to relook at how they manage returns dispute 15 days and then its near impossible to contact them i believe they block you as i have another account and i can contact them so if they allow seller to do this why on earth buy from this site. i would like to know were i stand as to open a legal route weather i take AliExpress to a small claims court or the buyer but will AliExpress give me the company's full details

I bought a radar sensor for my car. I received it in 12/2022 between Christmas and New Years. It was impossible to have the part installed until the repair shop had their first available appointment on 2023-01-13.

The sensor appeared to be defective/broken, cannot be used, and I wasted 55 EUR on this work.

"Conveniently", the product dispute period had expired almost a week before that. Aliexpress gives a very short dispute period for expensive items, and a lot longer period for cheap trinkets. The seller did not cooperate. Now I'm stuck with a piece of garbage and lost over 200 EUR to this. PayPal is not working either, I will likely avoid using PayPal in the future as well.

Then there's this "return" issue. Their typical solution is "return the item for a refund", but they must know that returning tends to cost more than the item's own price! Return a $50 item, pay $65 for shipping to receive a $50 refund? Absurd.

I will not buy anything worth over 20-30 USD from Aliexpress again. It's too risky, and they don't help at all if there's a problem.

It has happened to me before, in 2020, a $1500 item that was not as described, Aliexpress did not cooperate at all, they sided with the seller, but back then I was able to get it sorted via my credit card company.

I have contacted various customer Agents with Aliexpress since Noemember last year. I have screen shot all their replied which either not updated or empty promises. Today 30.1.2023 it take 16 screenshots and now they created an automatically cut me out,

Report ID: [protected]

They claimed delivered and later pressed proved of delivery they even give me a faked Vietnamese number that is not contactable

Some agents keep trying to tell me it was refunded. But why partial refunded. I have not receive the items at all

One Agent even asked me for email but failed to come back to me after 3 weeks. Today I contact again with 4 agents. I even asked to escalated to higher authority and was put to Sabrina. I was not satisfied with her answer and she asked it I wanted to speak to manager. "My answer is someone who really can sloved my problem" They disconnect me

order placed on 12,2023,5:31 at LaptopScreenBuy Store

for new screen for HP Probook 430 G2

order id [protected]

Dear Sir/Madam,

Unfortunately, I found the delivery package damaged and the product inside (Laptop Screen for HP Probook 430 g2) broken.

To illustrate this, please visualize the 5 images attached.

Thanking you in anticipation that my complaint will be resolved soon.

Sincerely,

Andre Vlaemynck

email address [protected]@voo.be

Es handelt sich um diesen fall der Verkäufer sagt wir hätten uns geeinigt das stimmt aber überhaut nicht nachdem ich die Festplatte jetzt schon 6 mal getestet habe und immer wieder zum gleichen Ergebnis gekommen bin die Festplatte geht nicht das habe ich ihm auch geschrieben das ich eine Rückerstattung möchte und er mir einen Retoure schein an meine E-Mail schicken soll wen er so ein schrott verkauft aber er behauptet wir hätten uns geeinigt und schreibt nur hinweise wie ich die Festplatte reparieren soll wen sie den verlauf unserer Unterhaltung gerne möchten kann ich die gerne geben da ist nicht eine Wort von mir wegen einer Einigung ich habe alles Gespeichert

Jürgen Baumgartner

+49 [protected] E-Mail : [protected]@gmail.com

Waldshut, Freiburg, Germany, 79730

Bestellnummer:

[protected]

Bestellung aufgegeben am:

19. Dez 2022

Zahlungsmethode:

PayPal

3C-SSD-Storage Store

12TB Tragbare SSD High-speed-Handy Solid State Drive 500GB/512GB SSD Mobile Festplatten externe Speicher Decives für Laptop

Gold 12TB

€ 26,29x1

I worked with a support person through chat over a week ago and they said that my account would be unlocked. IT ISN't.

Also, I tried using the resolution form on their site to reactive and I still haven't gotten activated.

So, I can browse and put stuff in my cart but I can't check out.

The error message says to log out and back in to re-activate but that doesn't work.

my name is mr/ Mourad

my email is : [protected]@MSN.COM

TEL : +[protected]

on the 28/10/2022 i ordered a product number ([protected])

it was a suite for christmas i order size medium but the seller sent me a huge size xxx large. i contacted the seller about his mistake he asked me to return it . i asked him for return label he said that there is no return label but he can provide me with a return address , he did write the address through aliexpress chat . idid receive also a confirmation from aliexpress about the return address.

on 21st/11/2022 i went to post office i did post the package with the address provided i had the tracking number i paid £24.00 for the postage . isent all the evidence to seller through aliexpress . i was waiting all this time tracking my order return till when i find out that seller did receive the goods after that i contacted aliexpress asking for my refund they not refunding me

I placed 2 phone orders which were as follows

1. with Global 3CDigital store of a phone worth Kshs. 10,035.00 order number [protected] :Mpesa transaction recipt QL3585OTPJ

Date order placed Saturday 03/12/2022 at 09:51AM

2. Good quality recommended store, a phone worth Kshs. 10,970.00 order number [protected]

Mpesa transaction reciept : QL246VQCI6

Date placed Friday 02/12/2022 at 07:46PM

Order nr [protected]

Seller Shining lighting house

Date of order: Sept 5, 2022

Delivery of damaged goods: Oct 30, 2022

2 of the glasses were chipped and seller said he would send replacement: “I can send you new glass…” on 2022-10-30. See photo below of this conversation

Updated my message on Jan.3, message has been read by seller but no reply

See photo below of conversation

Please refund order

Thank you

I ordered a Right Hand Drive Carplay Screen from ZWNAV (New Yingyuan Technology, Shenzen) Please see attached screenshot.
The service I received from the chat assistant was wonderful, but they sent me the incorrect item, a Left Hand Drive version of my order.
I paid 30usd import duty on the product and then 65usd to return the product.

They insisted that I use the Post office to return the product, which is going to take up to 5 weeks.
Now this was a mistake made by the company to send me the wrong product, and they expect me to wait 5 or more weeks for them to receive it back to refund me.
I find this very unfair and would like my refund to be processed immediately, I have sent proof of return and am not prepared to wait for them to receive the product back.

I am willing to consider reordering the original product, but I need them to refund me full costs before I do so.
Please could you action this complaint soonest and come to a satisfactory conclusion

I am buy the lamps in Aliexpress website and ordered around Jul2022, and delivery to me around middle of Aug2022, but the lamps was damaged in carrier transportation and I contacted with seller to re-issue another one, however I waiting more than 4 month, and still get the damaged package.

I Asked Aliexpress service, they let me get the damage certificate from shipping agent. I call USPS but they said not recognized that and should the seller send request.

That means they don't want to get refund for me from seller side, I suspect they never want to help me fix the problem, because I pay the whole charge and they don't want to refund

--------------------------------------------------------

Below is the details:

Noticed that you have come to the chat team for several times, I am your dedicated customer service agent to follow up your request.

Regarding your order [protected], I am sorry you claim the lamps are damaged, but it has been over 7 days, and we cannot judge whether the goods are damaged during transportation or the buyer himself.

So please provide the arrival damage certificate issued by the logistics company within 7 days, so that we can provide further assistance.

-------------------------------

Thanks,

SITUATION WITH THE OUKITEL FRANCHISE STORE 5 MONTHS DISPUTE

It was 2 orders : Order ID: [protected] and Order ID: [protected]

The 2 oukitel k7 did have the simtray and the eject mechanism defect and broken .

Folowing the dispute we agreed to repair the Order ID: [protected] and return the Order ID: [protected] and the sller pays the return shipment fee.

The repair for the first order was 66 euros and the seller paid 20 and 30 total 50 euros after a long chats i agreed

For the second phone Order ID: [protected] the seller still refusing to refund the 28,05 euros of the return shipment fee as was decided in the final dispute solution of aliexpress

See Attachments

Dear Sir,Madam,

I have been in a chat with the seller (oukitel franchise store)for the last five months to solve a problem of two broken phones Order ID: [protected] in vain .

I sent him more than twenty photos and eight vidoes and still no return shipment fee as was decided by aliexpress final judgment.

Please do have a look at the chat with the seller ,the videos and photos in the attachements below.

Sincerly Yours,

A.Thomas

I purchase a sleeping bag 24 Oct 2022. I received on November 3, 2022. Looks good. I used product first time after the 15 days of protection and detecting a major manufacturing defect, the hollow cotton insulation was loose inside. Seller (Shop1100227643 Store) agree return/refund and now did not accept return. I need help to have a new item or refund

I bought android head unit for my car with order # [protected] from Aliexpress

I’ve contacted the seller after I received the machine because the a backlight setting issue.

The seller advised me to update the firmware and he sent me a software download link. I did the download and followed the instructions provided.

also, I noticed the software version sent was incorrect and I requested the seller to send me the similar software version but he told me that’s the software sent by the engineer

I followed the instructions and after that the device restarted with white screen. (no display)

The machine display got defective due to a wrong file was sent from the seller to me to update the system firmware

I contacted the seller again to inform him for what happened. So, he provided and new instructions to solve the issue and when he couldn’t solve the issue he told me the machine got damaged and to escaped from his fault and responsibility. he pretend that I damaged it. How come he's the one sent the wrong file to me and I did what he ask me to do.

I've been contacting the seller many times to solve this issue but he wasn't cooperative

Then I created the dispute case to refund for the full amount, but I got an offer with the partial refund which is not satisfying me butI accepted only assuming that I can repair it in my country and close this case to move on in my life especially the customer service and seller are not cooperative, but I couldn't find anyone to repair it for me.

I contacted the seller again requesting him for a solution and I offered to ship the machine free of charge for him to repair it & send it back. But he refused. also, he asked me to pay the full amount again to purchase a new machine!

Where's my warranty and my rights in this case?!