AliExpress

A product "Hoodies Women Streetwear" ordered from OEIN Dropshipping Store at AliExpress.com platform under the number [protected] for the price of €23,83 on 22.01.2023 (Invoice no: NL011032023012200022082 from 22.01.2023).

The order was received safely on 14.02.2023, but it didn't match the seller's description.

On 18.02.2023 at 23:18 CET, I opened a dispute at AliExpress regarding this.

On 19.02.2023 at 14:07 CET AliExpress confirmed the nonconformity of the product received and, without any negotiation, it made a unilateral decision, - I quote: "Return goods, full refund 23.83 EUR (seller pays the return shipping fee)".

Nevertheless, this solution involves 1) obtaining a return postal address from the seller; 2) agreeing with the seller on the minimum postage costs for the return (in this case €21,25); 3) Submitting the shipment track & trace number to AliExpress within next 10 days.

From my correspomdance with the seller became clear that he/she didn't like the Aliexpress decision, because on one hand he was not interested in refunding my purchase (and offered me €5 compensation for closing the case) and, on other hand, he/she didn't want to pay any postal fee which was almost of the same amount as the product price.

This is why the seller took his/her time in responding and clearly waited until my time frame set by AliExpress for the return shipment, expires.

AliExpress closed the dispute on 1.3.2023 at 14:07 CET with the following comment: "Your return is closed as you didn't provide the return tracking details timely. You may contact the seller directly to negotiate."

My return shipment was posted on 1.3.2023 at 14:24 CET.

For your information: In 2001 The Netherlands Authority for Consumers and Markets (ACM), working closely with the EU Commission and the CPC Network, has obtained EU-wide commitments from AliExpress to ensure that their practices as well as those of its traders respect EU consumer law which e.o. included: 1) Right of withdrawal – Under EU law, consumers have the right to cancel a distance sales contract within 14 days after having received the good and without providing a reason; 2) Legal guarantee – In the EU, sellers are liable to consumers for any lack of conformity of a good with the contract that becomes apparent during a period of 2 years from delivery.

But in practice this still was not incorporated in Aliexpress procedures, working protocols and it's internet site tools. Simply speaking, it does not work at all for their customers.

Nevertheless, providing the terms of EU legislation regarding buyer's right to a minimum 2-year legal conformity guarantee from the seller, confirmed by AliExpress/Alibaba Singapore Terms and Conditions for platform transactions by EU/EEA/UK Consumers, I deemed it nessary to return the goods at any time within this legitimate warranty period.

(This Terms and Conditions nowdays reads: "Your main EU/EEA/UK statutory rights include, among others, (i) withdrawal rights within 14 days; (ii) minimum 2-year legal conformity guarantee right; and (iii) the right to terminate the contract if the seller fails to deliver the goods within the additional period of time appropriate to the circumstances after the initial delivery term.")

My appeal to AliExpress decision from 01.03.2023 was rejected on 02.03.2023 ("Your appeal request was closed. As per AliExpress policy, you must return the item and fill in the tracking details within the specified time in your request.")

According to track & trace RT106073485NL information, my return package was delivered against receipt to the seller on 16.03.2023.

Further negotiations with the seller regarding the order refund and postal fees compensation, which lasted until 25.03.2023, did not lead to anything, since he/she constantly pretended hearing about my request for the first time and changed his point of view. In the end, the seller informed me that I should deal with my problem by contacting Aliexpress (being perfectly aware that this was technically impossivle). Well, he/she can be understood, because the seller received both my money for the sale and even the goods back.

When I tryed to apply for VAT refund on returned goods via AliExpress bot, my request was a few times rejected since the order was marked as finished.

So, my total damage now is €45,08. And I can't any guarantees that the same won't happen in the future.

Contacting AliExpress and getting any assistance is completely impossible. They do everything they can to avoid contact with customers.

Furthermore, in case of dissatisfaction with AliExpress determination a customer may apply to Hong Kong Arbitration Center (“HKIAC”) for arbitration (AliExpress Transaction Services Agreement for EU consumers, art. 10.3). The only problem is that a minimum fee for such appeal is above €3.000.

So, this is how I understood that the famous AliExpress "buyer protection program" finally turned into a seller/AliExpress protection program, and all attempts by the EU to extend its customer protection rules to Aliexpress trade have, in fact, failed so far.

Hi Case No: [protected] Hi I brought THREE 48V20AH batterys from Amin168888 Store all 3 Batterys have the same order ID: [protected] $268.56 each Battery X3 batterys = $805.68 I have emailed seller 3 times and Seller said because I signed for delivery when battery's arrived. I excepted the order you have to sign before you get the order later when I opened the order looked fine because they were in the same size case in seller ADD. Amin168888 Store said he sorry the battery don't meet my needs and don't want to help. when I went to use battery's they felt very light. I weigh the 3 battery's they weigh only 2.8KG I weigh a 48V20AH battery it weigh over 4KG I weigh my wife 36V10AH battery it weigh 2.8KGI have contacted Amin168888 Store on 2 more times and he dont answer my emails. I have spoke to your representatives 4 times and sent them the photos' of the battery's I weigh but as yet I have had no reply. I have deliberately been sold FAKE 48V10AH battery's NOT 48V20AH battery's THAT I ORDERED. I need your HELP to get my $805.68 refunded as I CAN NOT use 10AH Batterys. I have been buying from Aliexpress for years and never had any trouble but to be deliberately sold wrong Battery's Thank You John

Case No: [protected]

Order No: [protected]

We need the seller to compensate us the price difference. The seller refused to send us the item it was $87.94 when we ordered. Now the item price when up to $180.92. Please credit us back the price difference of $92.98. The item was not sold out. They jack up the price and decided not to send us the item. How can they do that in ALiexpress. I need Aliexpress to look into the problem an issue us the credit of $92.98. Thanks

I buy an invensor. I am not satisfied. I want to send it back but I do not intend to pay the return costs .the invensor fan stays on and does not turn on or off and makes a lot of noise .I cannot use this in my house. also I cannot use led lamps. that is stated in the instructions for use that came together with the invensor. I have contacted the seller but I think he does not intend to give a solution. at no extra cost to me. what do you suggest I can still do .I am very disappointed .I have not ordered any problems, I already have enough of them. sorry but it's true and now i have one more problem

REFERENCE: Aliexpress [protected] - Shengmilo Mx-025 ebike

I purchased a Shengmilo Mx-025 ebike from Aliexpress. At the point of purchase I paid £1123.37.

So in the first few weeks of purchasing, there was issues so I opened a dispute. ThE seller sent replacement parts for faulty parts and i paid 200 pounds for the replacement because i took the parts to a bike store to get it replaced as they refused to send a tutorial video on how to do it. The seller was angry about this however, they reimbursed me my 200 pounds. Also during the dispute, they assured me that there is a warranty for any more faulty parts and it was valid for 6 months (this was in December). I cancelled the dispute and they were happy. In the month of January the brake(which had been replaced once before) failed while i was coming down a slope and i lost control of the bike resulting in slamming myself against a wall. This resulted in a few very minor injuries and a broken Led screen of the bike. The battery however was still functioning. Some days ago (in the month of February) I checked the battery and it wasn’t functioning. I contacted the seller and he put forward a solution “replacement of the battery board which requires me to take apart the battery which puts me at risk of a fire explosion and therefore a safety hazard. I informed the seller about this and there is clearly a warning on the battery that says do not disassemble however the seller said “Yes. Disregard that” which is basically asking me to risk my life. He is offering only to fix a component of the battery that requires me to take it apart. I have referred this to aliexpress on several occasions and they seem to take his side and refuse to understand the risk. They have also refused even with proof to acknowledge that the brakes are faulty. If this doesn’t work, I’ll have to other choice but to contact my solicitor to sue the company for selling products that endanger the life of a consumer and also asking a consumer to risk their life due to their own negligence . I have uploaded videos of the faulty parts and the led screen damaged due to the accident caused by the damage brakes

Please contact me at [protected]@gmail.com as all evidence failed to upload and i can send them via email

Frozen
Order date: Dec 6, 2022
Order ID: 8159220061570356Copy
Order details
The order is frozen due to security reasons. Please wait patiently.
INKERSI Factory Store
INKERSI Laser Rangefinder Color LCD laser Distance Meter 120M 100M 80M 70M 50M Range Finder Digital Angle Ruler Measuring tape
KE120 120M, China
￡25.55x1
15 days delivery 15 days delivery

I have paid for and received the above order from INKERSKI. The item is defective and I contacted the seller to report it is defective. I requested a Refund throug Paypal and Inkerski have now frozen the account on this transaction. I am left with a faulty device and less the £25.55. The supplier has been forwarded the video of the faulty device, but no action has been taken to replace the faulty item. I cannot return the item as the cost of a tracked service exceeds the cost of the item.
This is the worst transaction from a Chinese company I have ever made and it will deter me from dealing with incompetent Chinese suppliers again in the future.

I order mobile case from 12/12/2022 and wait my order till now and open dispute to refund money dispute closed and finished no refund I lose my money and didnot recieved anything and order tracking no invalid in oman as shown in picture and seller send to wait as order still in transit more than 2 month waiting order and still in transit

Order id [protected]

iv still haven't had a resolution to my issue this company despite sending all details of the parts missing keep sending me the wrong parts if anyone here can look into this. as the seller simply just reads the messages and dosent respond so unsure why this is allowed it seems if sellers can just take your funds and not send you the product the order number Order ID:

[protected] if a customer service can chase this up or have a refund im being a buyer on this platfrom for many years but this has made not trust this site any more as seems its far to easy for some sellers to simply take no notice once you have no support from alliexpress but if i carnt get the parts then the product is not fir for its purpose if it cannot be completed

Can you please assist I loose all my order info and my status it looks like my am new customer on my profile. I think somebody hack my account because the is a email address : [protected]@fexpost.com that got my info

can you please help and retrieve my account with all my purchase , I also cant see the old and new orders I made

EUGENE MURRAY

VOOR STREET 11 POTCHEFSTROOM

EMAIL: [protected]@telkomsa.net

300 Pcs Colorful Yellow Nature Rubber Bands School Office Home Industrial Ring Elastic Rubber Band Stationery Package Holders From ZihanZimo Store Order ID [protected]

The item was ordered on December 10, 2022 and supposed to arrive around Feb 10, 2023; however I still have not received it. When I made inquiry to the store, I was given a Chinese phone number of a Chinese delivery company to contact with, while I am in Australia.

Dear sir,
I have ordered a pair of wireless ear buds from 3C Home Store via AliExpress.
I have not yet received my order and it can't be tracked down as it is under economy shipping. It only shows delivering and is not delivered yet and it's been more than 80 days since I have ordered the product. Kindly guide me in this regard as to what I can do.

Submitted two separate orders for a PowerBender harmonica at the following web site:

https://www.aliexpress.us/item/3256802641761748.html?spm=a2g0o.order_list.order_list_main.5.375a1802WBiyOa&gatewayAdapt=glo2usa&_randl_shipto=US

For both orders, I received the wrong model harmonica: Bass Blues.

AliExpress refused to acknowledge that they had made these errors and denied my request for a Return & Exchange for the correct product.

Fortunately, I paid using PayPay. So, if AkliExpress remains unresoponsive. I hope to at least get my payment refunded.

My impression is that AliExpress order and dispute processing is entirely automated. As a result, when their ordering system is programmed to order the wrong item, you'll have little hope of resolving the problem using theirlow-IQ AI problem resolutions system. For example, their is no option offered for "Wrong item received". It's a real nightmare dealing with this automated vendor. They are like the vending machine where your ordered item gets stuck no matter how hard you shake it.

i have 2 company's who i purchased tecnics lego cars. my wife brought them for a Christmas gift and wanted to surprise me . she had issues from day one from both these sellers. she had a few words with them slightly justified the way these sellers treated this sales. but my wife told me that she had purchased these items and that they were incomplete as at first they were meant to sending the missing parts. after she wasent getting anywere i spoke and took over so i read the messages and i could see why my wife was frustrated , anyway i then informed them that i was now dealing with this issue. despite many many messages im still waiting and m=not Evan knowing if they are sending these parts i she spent nearly £300 and this is not acceptable . i tried to ask AliExpress but they jst waved all favor's to the seller they evan when i opened a dispute first favorer one car to a refund and i return the other then they changed this. so i aggreged to return only for the seller to say few days before they will send parts so i closed case and now they have simply duped me and its being a roller coaster ride. i can not simply allow them to not keep my funds if they don't send the missing parts AliExpress have not helped . infarct AliExpress need to relook at how they manage returns dispute 15 days and then its near impossible to contact them i believe they block you as i have another account and i can contact them so if they allow seller to do this why on earth buy from this site. i would like to know were i stand as to open a legal route weather i take AliExpress to a small claims court or the buyer but will AliExpress give me the company's full details

I bought a radar sensor for my car. I received it in 12/2022 between Christmas and New Years. It was impossible to have the part installed until the repair shop had their first available appointment on 2023-01-13.

The sensor appeared to be defective/broken, cannot be used, and I wasted 55 EUR on this work.

"Conveniently", the product dispute period had expired almost a week before that. Aliexpress gives a very short dispute period for expensive items, and a lot longer period for cheap trinkets. The seller did not cooperate. Now I'm stuck with a piece of garbage and lost over 200 EUR to this. PayPal is not working either, I will likely avoid using PayPal in the future as well.

Then there's this "return" issue. Their typical solution is "return the item for a refund", but they must know that returning tends to cost more than the item's own price! Return a $50 item, pay $65 for shipping to receive a $50 refund? Absurd.

I will not buy anything worth over 20-30 USD from Aliexpress again. It's too risky, and they don't help at all if there's a problem.

It has happened to me before, in 2020, a $1500 item that was not as described, Aliexpress did not cooperate at all, they sided with the seller, but back then I was able to get it sorted via my credit card company.

I have contacted various customer Agents with Aliexpress since Noemember last year. I have screen shot all their replied which either not updated or empty promises. Today 30.1.2023 it take 16 screenshots and now they created an automatically cut me out,

Report ID: [protected]

They claimed delivered and later pressed proved of delivery they even give me a faked Vietnamese number that is not contactable

Some agents keep trying to tell me it was refunded. But why partial refunded. I have not receive the items at all

One Agent even asked me for email but failed to come back to me after 3 weeks. Today I contact again with 4 agents. I even asked to escalated to higher authority and was put to Sabrina. I was not satisfied with her answer and she asked it I wanted to speak to manager. "My answer is someone who really can sloved my problem" They disconnect me

order placed on 12,2023,5:31 at LaptopScreenBuy Store

for new screen for HP Probook 430 G2

order id [protected]

Dear Sir/Madam,

Unfortunately, I found the delivery package damaged and the product inside (Laptop Screen for HP Probook 430 g2) broken.

To illustrate this, please visualize the 5 images attached.

Thanking you in anticipation that my complaint will be resolved soon.

Sincerely,

Andre Vlaemynck

email address [protected]@voo.be

Es handelt sich um diesen fall der Verkäufer sagt wir hätten uns geeinigt das stimmt aber überhaut nicht nachdem ich die Festplatte jetzt schon 6 mal getestet habe und immer wieder zum gleichen Ergebnis gekommen bin die Festplatte geht nicht das habe ich ihm auch geschrieben das ich eine Rückerstattung möchte und er mir einen Retoure schein an meine E-Mail schicken soll wen er so ein schrott verkauft aber er behauptet wir hätten uns geeinigt und schreibt nur hinweise wie ich die Festplatte reparieren soll wen sie den verlauf unserer Unterhaltung gerne möchten kann ich die gerne geben da ist nicht eine Wort von mir wegen einer Einigung ich habe alles Gespeichert

Jürgen Baumgartner

+49 [protected] E-Mail : [protected]@gmail.com

Waldshut, Freiburg, Germany, 79730

Bestellnummer:

[protected]

Bestellung aufgegeben am:

19. Dez 2022

Zahlungsmethode:

PayPal

3C-SSD-Storage Store

12TB Tragbare SSD High-speed-Handy Solid State Drive 500GB/512GB SSD Mobile Festplatten externe Speicher Decives für Laptop

Gold 12TB

€ 26,29x1

I worked with a support person through chat over a week ago and they said that my account would be unlocked. IT ISN't.

Also, I tried using the resolution form on their site to reactive and I still haven't gotten activated.

So, I can browse and put stuff in my cart but I can't check out.

The error message says to log out and back in to re-activate but that doesn't work.

my name is mr/ Mourad

my email is : [protected]@MSN.COM

TEL : +[protected]

on the 28/10/2022 i ordered a product number ([protected])

it was a suite for christmas i order size medium but the seller sent me a huge size xxx large. i contacted the seller about his mistake he asked me to return it . i asked him for return label he said that there is no return label but he can provide me with a return address , he did write the address through aliexpress chat . idid receive also a confirmation from aliexpress about the return address.

on 21st/11/2022 i went to post office i did post the package with the address provided i had the tracking number i paid £24.00 for the postage . isent all the evidence to seller through aliexpress . i was waiting all this time tracking my order return till when i find out that seller did receive the goods after that i contacted aliexpress asking for my refund they not refunding me

I placed 2 phone orders which were as follows

1. with Global 3CDigital store of a phone worth Kshs. 10,035.00 order number [protected] :Mpesa transaction recipt QL3585OTPJ

Date order placed Saturday 03/12/2022 at 09:51AM

2. Good quality recommended store, a phone worth Kshs. 10,970.00 order number [protected]

Mpesa transaction reciept : QL246VQCI6

Date placed Friday 02/12/2022 at 07:46PM