AliExpress Logo

AliExpress Customer Service

Having problems with AliExpress?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

AliExpress Customer Service Contacts

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.

AliExpress — Complaints & Reviews

AliExpressOrder not delivered for more than 100days

Reference of attached screenshot it is to inform you that goods are not delivered for more than 100 days since last few days ali Express application also not showing my order status nor the complaint or dispute page open where i can lodge complaint or see at least status of my order. it is requested you to solve the matter either deliver my order or refund the amount

Order not delivered for more than 100days
Order not delivered for more than 100days

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    AliExpressNon delivery and non refund

    My buyer protection has passed after 90 days and im intitled to a full refund. You now look for reasons not to refund me how the hell can I send you evidence if I didn't recieve any of my orders. The taxes and charges are paid at the post office not at customs and the post office will notify me as soon as it arrive. Remember you guarantee a full refund if delivery is not on time. So now I'm without items and money, you steal from me and you don't keep your word.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      AliExpressParcel not received, aliexpress deceided after dispute: no refund

      On Jun. 05 2020, I ordered some parts from seller HESAI Global Store on Aliexpress.
      Jul. 14 2020 the tracking info still stook at Jun. 14 2020. Seller didn't response to my messages. Therefore I opened a dispute before buyer protection running out.
      Seller didn't agree to refund the paid amount so Aliexpress had to step in and make a solution. After a long while Aliexpress stepped in on Sep. 05 2020 and decided NOT to refund on Sep. 07 2020. The parcel still didn't arrive and is NOT lying around at the post office. The man at the post office said that it was returned to sender.
      Why do I NOT get a refund while not receiving the parcel? I don't have any chance to contact Aliexpress to explain my case. NO parcel, NO money, NO buyer protection. That's so bad!!!

      Parcel not received, aliexpress deceided after dispute: no refund

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Sep 19, 2020

        AliExpress — Arctic air portable air cooler fan

        I bought one of these items from a store on Aliexpress called All Need Store. I paid 17.34 for it. I ordered...

        AliExpressBought netflix from shop9000239234 the seller giving false accounts and claiming to be legit.

        Wasted 2 days for netflix subscription after getting the account I was not able to login the seller gave me account with mail ending with @126.com that doesnt even exist while logging in the account it displayed wrong pass I asked to solve my issue but seller says he dont want to sell me account... I mean really this is how you fool people and earn money? I request you to take strict action on shop (shop9000239234) and help me to get refund or my product..

        Bought netflix from shop9000239234 the seller giving false accounts and claiming to be legit.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          AliExpress5Pcs oxy propane gas welding nozzle welding tips holder for H01-6 welding torch

          Sirs:

          Since September 8th the merchandise I bought through AliExpress, identified by your number [protected] (traking number ML03897632MH) has arrived to Colombia according to your last effective communication. After that date AliExpress ended all kind of communications with me in relation to the goods I bought. This is because you have no representative of your company in Colombia able to activate the steps to deliver the goods to your customers promptly and diligently. Besides that, you are using the services of the worst possible post company in Colombia, which is the public Colombian post office, a real black hole, totally corrupted and composed by a bunch of thieves. All of this is discrediting AliExpress in Colombia, up to the point that nobody wants to use your services again, including me.

          Yours sincerely,

          Enrique Morales Riveira

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            AliExpressOrder confirmation not received after payment complete

            I have made an order using guest account in aliexpreess dated Aug 03 from Saudi Arabia. The transition process was completed after the payment was made. I did not receive a confirmation / tracking number for the ordered placed. I'm trying to get the refund of or at least the item ordered. 03 Aug 2020
            POS PURCHASE
            28JUL20 POSA792 12:56:29
            TRID:[protected]
            Hide details
            MADA CARD NO: ***546
            ALIEXPRESS
            LONDON
            UNITED KINGDOM
            TRX AMT:USD 108.09
            A79200004
            SYSTEM GENERATED
            SAR: 418.16

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              AliExpressNot received my goods

              I haven't received my order against tracking no RP655660262CN

              Not received my goods

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Sep 11, 2020

                AliExpress — 15180 aluminium profile extrusion

                I made a purchase on September 10 of six lengths of 15180 Aluminium Profile Extrusion from AliExpress listing...

                AliExpressOrder id : [protected] aliexpres / seller : alikafeii trading co. Ltd

                I placed an order [protected] on 01.12.2019 and I have not received it until today 09.09.2020.
                There isn't anyone you can talk to and there isn't any mail address. All you can do is to send a message where it takes a lot of time until you get a response.
                My package was send back to china with awb [protected] and they refuse to return my money or give my package. They send me to alikafeii trading co., ltd. And they send me back to aliexpress.
                It was not my fault that the package was returned to china.
                Aliexpres sent to the romanian customs service an invoice with a lower value than the one I paid. I paid 163.89 usd and the invoice issued by aliexpres was 54.63 usd.
                I want my money back or send me the package with the 3 solar lamps ordered.
                Please help me!

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  AliExpressReturn to sender and refund

                  I bought a navigation from Aliexpress site, which was not good for my car, it cannot be used. I discovered this after I have ordered and paid it, discussing with the company technique person.
                  I had made return to sender, but the issue is that the product is stucked în France.
                  I tried to solve the issue with seller and they blaim me for this, telling me i have to pay taxes and send the parcel again. But i live în Romania and the parcel îs stucked în France as they delivery from China to France stop and after to me.
                  I gave them the tracking link but nothing îs solving. I told them that they should complain the local post, as îs on their delivery back to sender.
                  Here is the link
                  https://m.17track.net/ro/track#nums=CH101972138NL
                  I wrote also to Aliexpress and nothing changes from 2 months.
                  Hereby i have print screen from discutions with the seller.
                  As I Sent back to sender the package i want my refund.

                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund
                  Return to sender and refund

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    • Updated by Ioana Peticila · Sep 07, 2020

                      I am writing on behalf of Petre Joițu

                    AliExpressViolet teardrop beads

                    I received my package yesterday 9/3/2020 but it was missing 3 packs of violet beads. There was a label from my post office covering up the aliexpress label. I managed to expose the original label. I translated from Chinese to English and it clearly stated to eliminate the violet beads. Those are the ones that are missing. I opened a dispute and uploaded all my evidence including the original and the translation. Aliexpress found my claim invalid. I've been missing a lot of items lately and I dont want to shop with aliexpress any longer

                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads
                    Violet teardrop beads

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      AliExpressProduct

                      I get this item from aliexpress edislight 13pcs white ice blue canbus led lamp car bulbs interior package kit... Item was unsafe to use in my car as have left damage was nearly bruned my car seller didn't refund the money even he is saying on the details he have worranty for 1 year seller was scammer as he didn't follow the instructions on aliexpress..

                      Product
                      Product
                      Product
                      Product
                      Product

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        AliExpressEnergy lab

                        Well I am using the Energy Lab, I played for the UMIDIGI A7 Phone at 28-08-2020 I reached the goal 100000 and there where still 25 available but I cant claim the price! I also contacted the support service and they escalated the case [protected]) and should within 48 hear from them. Now [protected]) still no reaction, so I contacted the support service again and now the case is escalated again and so I need to wait again for 48 hours.

                        Energy lab
                        Energy lab
                        Energy lab

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          AliExpress[protected]

                          I made a order on AliExpress with Spain shipping. The seller shipped a defective item. I asked for a refund, as the Bluetooth phones don't work and are garbage.
                          AliExpress decision is: if you want a refund you have to ship it back by your own costs... To China! Which means shipping costs to return are almost same as I paid for the item. This is how AliExpress and sellers fraud the people!
                          They know you will not return the defective item and pay 8€ return! Fore AliExpress are thief's and they work with the sellers. Stop buying on AliExpress! They will fool you and treat customers like [censored]!

                          [protected]

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            AliExpressStore no.5569036 this store has been open since dec 18, 2019 business license

                            I have Placed this order 8014882724298261d long ago and after long waited for delivery, unfortunately, the seller has failed to deliver my item and now he try to refund the amount instead of resending the item.

                            they are claiming that, the item not available any longer but it is on sale on their websites.

                            It is not acceptable how the seller behaving, and I need my item instead of refunding the payment.
                            There should be a legal penalty for those who treat the customer in such a disrespectful manner and the buyers should be reworded for the misselenuse of the seller.

                            Store no.5569036 this store has been open since dec 18, 2019 business license

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              AliExpressPackage not delivered and refusal to refund

                              I placed an order in the amount of 45.79€ that was not delivered, however in tracking it says it was delivered. In my local post office I was told that the order had not passed through there (all my orders go through that post), and they were only able to show me the information that the order was delivered in another area of my city. I suppose there was a change of address, but no one (both in my local post office and aliexpress) can tell me any more.
                              I asked my local post office for more information but they said that they could only do it if the seller send some documents as proof. I got tired of trying to talk to the seller, making a refund request, trying to contact aliexpress support. All of this was unsuccessful, and I strongly believe that my complaints were seen only by aliexpress bots.

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                • Da
                                  [email protected] Sep 08, 2020
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I got two seller in Aliexpress who are yet to refund me eventhought I have communicate with them throught messange centre.they are as fooolwing :
                                  1, -DX OUTDOOR STORE
                                  Purchase NO.#[protected]
                                  value :US$9.98
                                  item: trekking back pack
                                  purchase date :03-04-2020
                                  reason : they did't send my order at all so I cancell the order and request the refund.
                                  2, -AP LIFE STORE
                                  pyrchase No.#[protected]
                                  value:19.80
                                  item:5 psc of retratable portable bag
                                  purchase date 04-09-20
                                  cancellation by seller with pretex no shipping way to Indonesia

                                  0 Votes

                                AliExpressOnce upon a time store

                                Order ID: [protected] View Detail

                                Order time: 17:07 May. 19 2020

                                Store name: OnceUponATime Store

                                View Store | Contact Seller

                                Order amount:

                                NZ$ 31.81

                                50yards 1" 25mm Bees printed grosgrain ribbon for party gift decoration DIY handmade materials

                                When it arrived it was a different colour to the one I bought.

                                Seller said they would replace it, then mucked me around until too late to do anything.
                                I have messaged again and nothing. Haven't received anything.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  Aug 20, 2020

                                  AliExpress — Sordin cushions to fit soundbarrier (Order [protected])

                                  Order: [protected] - Ordered Earmuffs to fit SORDIN. I got the Comtac instead (That's another brand...

                                  AliExpressSeller name jado global store

                                  I Paid extra 60.44 USD for fast shipping in feedex but seller send in the normal aliexpress standard courier service(Free shipping ) already i tried to contact the seller more than 4time there is no reply from the seller i paid extra 90 % from the product (Product cost 71 USD) Please rsolve the complian

                                  Seller name jado global store

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.