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4th Industrial Zone, Guangdong
China - 518031

Customer Service

Complaints & Reviews

shipping time is clearly a problem and some people have not received their item.

Cassandra maxwell
So I was just scammed and have lost out on my money, how can you have people pay extra for you all to just keep the money and never send the merchandise. Contacting better business bureau. I order a dress I thought would be cute to wear on my wedding day before or after the wedding and paid for 3-5 shipping. Processing is 1-3 days and again shipping is 3-5 ordered on 2/4/20 you do the math it should have been here.

return issue

I ordered and received a dress from Rosewe. Once the dress arrived, I noticed that the imprinting on the dress was blurry and faded. I reached out to Rosewe to return the item. Rosewe expects me to pay for return shipping on a faulty item. I have been trying for days to get Rosewe to pay for return shipping. No luck. They have lost a customer. I wont deal with a company that wont accept responsibility for errors on their end.

return issue
return issue

dress from rosewe


Elizabeth Tayo Amodu
38 belvoir close
Se9 4te


Where can I pick my dress...yet to receive

I need my dress as I paid extra to get it delivered needed has been missed but I still need my dress since I paid fully for it.

Can you tell me where to pick my dress or where it was delivered

haven't received my order. I needed a larger size. items have been returned

Items have been returned, they arrived on 3/27/19 to the company. I received an email from Jessica stating...

bathing suit $31.89 janette nocerino

I ordered a black bathing suit from you but it came without a bill or return information. It cost $31.89 and the account is for janette nocerino at 15 bartow street, staten island, new york 10308. I paid with paypal telephone # [protected] with my discover card ending in 6112. They told me to contact you by email. My phone number is [protected]. I need a sticker and bill to return item to you. Please get back to me as soon as possible. Thank you.
Janette nocerino

2 women's clothes, my last order

Hi My name is Roya Zargari.I ordered 2 outfit from you guys .I recived today and it is very very bad...

clothes order

My husband bought some clothes from rosewe for me for Christmas. They never came. Mid January he started...

a swimsuit delivered with damaged him on the tank top.

I ordered this swimsuit about 1 month ago...took 3 week to arrive. I have not worn it. The seam on the tank top is unraveling right out of the package. I have no return label. Where do I get the label and return this swimsuit for a full refund? I cannot find anywhere else to get help with this problem. I just want return it and get my money refunded please.

merchandise orders that i've placed with the company

Trying to contact you for an order I place which, needs to be changed or something added to or taken off. I...


I ordered a dress it was three strips of material stitched together no shape or anything with a belt...

need to return items!

I have been trying to get in touch with someone about getting an RMA number to return a package. It is highly impossible to chat with anyone or get a phone number to ask questions. I have never gone through anything like this before. I need help and need it NOW. I can't do anything with these items and must be returned. It was mention that I must use a ticket to return items but no information was available to receive a ticket.

  • Ro
    Roya Zargari Aug 21, 2018

    Very poor quality, different with what they have on their website.very unhappy.

    0 Votes


Ordered 8 dresses and none of them fit! Refuse to refund my money and how to return items! Already paid...


On the 11 Jan 2018 I order three swimsuit, they arrived about three weeks later . As they where to small, I sent they back, I have still not received them they maybe I was my fault as I may have not put my address on the package .You have taken the money out off my account it would be nice to receive them .The receipt no:[protected] and invoice id :rr1801111645571171 .My name is Bernice gray 11 Sylvan street muswellbrook nsw 2333 australia .
thank you hope to hear from soon or receive my swimwear


I ordered the Asymmetric hem long sleeve white blouse, size small on 3/14/18. Order # R1803140229202865. I received the blouse but it was to small. I submitted ticket #T8409528128 to return and exchange for a size medium. I have made numerous attempts to get this processed but am getting nowhere. Your return policy is very difficult to get through. I've tried calling the company but that didn't work either. I like the blouse and would like it in a size medium but if that can not be done I want a refund ASAP.

Ina Hammond

dresses I ordered

I have not received my order and I'm requesting a Full Refund ASAP! I don't want the dresses anymore. I need...

horrible quality, defective, deplorable customer service - refuse to issue refund

This is the worst company I have ever come across. If you are reading this complaint, do not order from...

jean bowknot dress

I am pissed because my product is a week late and they just keep telling me to wait. I asked for a refund...


The order number is
Rr1712100345424366, I have been trying to find a phone number but that seems impossible, please can you get back to me ASAP, I paid for this to be with me in 3-5 days I ordered this last Saturday, I need this for this weekend, on the tracker it says it's still with you,
Emma fowler
[protected]@icloud, com
Please let me know where this item is,



advertised discount of 20% never given.

So, I never would have tried to place an order if I knew that they would not process the discount. The order completed without the discount, and I could not cancel it. I immediately put in a request to have the discount credited or cancel the order. The company refused to do both. I have put in several requests to no avail. Will never do business with them again.


Good morning, please I saw 2 to 5 business days to get my goods before buying and after buying, I started seeing to be delivered on 12th. Please I am traveling on the 7 th of December. Please I can't recieve it before 7th or 7th . Please I don't think I will need it. Because is of no use thus I am not staying here. Please kindly return my money if I can't get it before traveling.