Register Sign in
FILE A COMPLAINT
Online Shopping RoseWe.com
RoseWe.com Logo

RoseWe.com

101 Complaints
File a complaint

Having problems with RoseWe.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

RoseWe.com Customer Service Contacts

4th Industrial Zone, Guangdong
Shenzhen
China - 518031

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RoseWe.com Customer Service. Initial RoseWe.com complaints should be directed to their team directly. You can find contact details for RoseWe.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about RoseWe.com. Discuss the issues you have had with RoseWe.com and work with their customer service team to find a resolution.

RoseWe.com Complaints & Reviews

RoseWe.com — Bathing suit

I returned 2 bathing suits back 2019 and I have yet to receive a refund the order invoice was [protected] the payment was taken off my credit card on 12th of september 2019 of $72.60 and I wish to have my refund as I send the suits back oct 15th 2019
Please explained to be why I haven't received my refund as of yet over a year I have waited

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RoseWe.com — Items not received, request for refund

    I placed and paid $236.61 for four (4) items in December 2019. In January I received two (2) items which were damaged, I returned the items and paid for return shipping. On February 20th, I received a partial refund less their shipping in the amount of $73.86 for those two items.

    I have sent numerous emails, after emails requesting a refund in the amount of $162.75 for the balance of the items I have not received. To date, I still have not received my refund.

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      RoseWe.com — All clothing for women

      I need to tell you how unhappy I am with Rose We clothing products for women
      I have order several times using different sizes hoping to get smething that fits.

      I am a size large but the item which I received did not have a size tag in it could only fit a child.
      I then order 2 other items which were size XXL thinking they may fit and again the items came with no size label or tag on them but they seem to fit someone who could wear a zero.
      I have tried to return them but to no avail because they were flash sale items so perRoseWe, they could not be returned so I feel like ROSEWE has ripped me off and there is no customer service phone nummber,

      [protected]@yahoo.com

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        RoseWe.com — shipping time is clearly a problem and some people have not received their item.

        Cassandra maxwell
        Rr2002040929492748
        So I was just scammed and have lost out on my money, how can you have people pay extra for you all to just keep the money and never send the merchandise. Contacting better business bureau. I order a dress I thought would be cute to wear on my wedding day before or after the wedding and paid for 3-5 shipping. Processing is 1-3 days and again shipping is 3-5 ordered on 2/4/20 you do the math it should have been here.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          RoseWe.com — return issue

          I ordered and received a dress from Rosewe. Once the dress arrived, I noticed that the imprinting on the dress was blurry and faded. I reached out to Rosewe to return the item. Rosewe expects me to pay for return shipping on a faulty item. I have been trying for days to get Rosewe to pay for return shipping. No luck. They have lost a customer. I wont deal with a company that wont accept responsibility for errors on their end.

          return issue
          return issue

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Rosewe — dress from rosewe

            Undelivered
            Ue772731701yp

            Elizabeth Tayo Amodu
            38 belvoir close
            Mottingham
            Se9 4te

            [protected]
            [protected]@yahoo.com

            Where can I pick my dress...yet to receive

            I need my dress as I paid extra to get it delivered early.day needed has been missed but I still need my dress since I paid fully for it.

            Can you tell me where to pick my dress or where it was delivered

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Apr 13, 2019

              RoseWe.com — haven't received my order. I needed a larger size. items have been returned

              Items have been returned, they arrived on 3/27/19 to the company. I received an email from Jessica stating...

              Read full review →

              RoseWe.com — bathing suit $31.89 janette nocerino

              I ordered a black bathing suit from you but it came without a bill or return information. It cost $31.89 and the account is for janette nocerino at 15 bartow street, staten island, new york 10308. I paid with paypal rosewe.com telephone # [protected] with my discover card ending in 6112. They told me to contact you by email. My phone number is [protected]. I need a sticker and bill to return item to you. Please get back to me as soon as possible. Thank you.
              Janette nocerino

              Read full review →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                RoseWe.com — 2 women's clothes, my last order

                Hi My name is Roya Zargari.I ordered 2 outfit from you guys .I recived today and it is very very bad. HORIBBLE quality.
                It has very poor quality and it is not the same as it show in your websit.
                sewing badly.Quality is very poor.
                I need my money back right away and contact my bank and credit card.
                Contact me at [protected]@yahoo.com to give my money back.

                Read full review →Hide full review
                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Rosewe — clothes order

                  My husband bought some clothes from rosewe for me for Christmas. They never came. Mid January he started...

                  Read full review →

                  RoseWe.com — a swimsuit delivered with damaged him on the tank top.

                  I ordered this swimsuit about 1 month ago...took 3 week to arrive. I have not worn it. The seam on the tank top is unraveling right out of the package. I have no return label. Where do I get the label and return this swimsuit for a full refund? I cannot find anywhere else to get help with this problem. I just want return it and get my money refunded please.

                  Read full review →Hide full review
                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    RoseWe.com — merchandise orders that i've placed with the company

                    Trying to contact you for an order I place which, needs to be changed or something added to or taken off. I...

                    Read full review →

                    RoseWe.com — returns

                    I ordered a dress it was three strips of material stitched together no shape or anything with a belt...

                    Read full review and 1 response →

                    RoseWe.com — need to return items!

                    I have been trying to get in touch with someone about getting an RMA number to return a package. It is highly impossible to chat with anyone or get a phone number to ask questions. I have never gone through anything like this before. I need help and need it NOW. I can't do anything with these items and must be returned. It was mention that I must use a ticket to return items but no information was available to receive a ticket.

                    Read full review and 1 response →Hide full review
                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      • Ro
                        Roya Zargari Aug 21, 2018
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Very poor quality, different with what they have on their website.very unhappy.

                        Reply
                        0 Votes

                      RoseWe.com — dresses

                      Ordered 8 dresses and none of them fit! Refuse to refund my money and how to return items! Already paid them!

                      I have tried to e-mail them, but they keep telling me they do not have an order from me! I have sent tracking number; where the fund was taking out of my account, and they still say there is no record of my order! Been trying for 3 weeks now!

                      Read full review →Hide full review
                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        RoseWe.com — swimwear

                        On the 11 Jan 2018 I order three swimsuit, they arrived about three weeks later . As they where to small, I sent they back, I have still not received them they maybe I was my fault as I may have not put my address on the package .You have taken the money out off my account it would be nice to receive them .The receipt no:[protected] and invoice id :rr1801111645571171 .My name is Bernice gray 11 Sylvan street muswellbrook nsw 2333 australia .
                        thank you hope to hear from soon or receive my swimwear

                        Read full review →Hide full review
                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          RoseWe.com — return/exchange

                          I ordered the Asymmetric hem long sleeve white blouse, size small on 3/14/18. Order # R1803140229202865. I received the blouse but it was to small. I submitted ticket #T8409528128 to return and exchange for a size medium. I have made numerous attempts to get this processed but am getting nowhere. Your return policy is very difficult to get through. I've tried calling the company but that didn't work either. I like the blouse and would like it in a size medium but if that can not be done I want a refund ASAP.

                          Ina Hammond

                          Read full review →Hide full review
                          Comment Guidelines

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            RoseWe.com — dresses I ordered

                            I have not received my order and I'm requesting a Full Refund ASAP! I don't want the dresses anymore. I need...

                            Read full review →

                            RoseWe.com — horrible quality, defective, deplorable customer service - refuse to issue refund

                            This is the worst company I have ever come across. If you are reading this complaint, do not order from them.

                            There are a plethora of reports from customers who have not received their items, received defective items, or not received refunds.

                            In my case, I received an item of extremely poor quality. The sizing was off, the seams were already starting to tear at the ends, etc.

                            I contacted their customer service. They are not accessible via telephone and their live chat is always offline, night or day, every day despite claiming to be available on weekdays.

                            They did absolutely nothing to solve my problem. Their replies to my messages were so cookie-cutter I doubt they even read them before copy-pasting some random generic response.

                            They're probably assuming that i'll eventually give up, leaving them with their profit in exchange for unusable clothes.

                            I corresponded with them for weeks trying to get them to do something, but I now intend to file a dispute claim against them.

                            Needless to say, I am still left with not a penny of my money refunded and clothes that I can't even wear.

                            Rosewe's business practices are beyond despicable and I would again advise everyone to stay as far away as possible and never try to purchase anything from them.

                            Read full review →Hide full review
                            Comment Guidelines

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              RoseWe.com — jean bowknot dress

                              I am pissed because my product is a week late and they just keep telling me to wait. I asked for a refund...

                              Read full review →

                              IN THE NEWS

                              Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                              If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                              One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                              A consumer site aimed at exposing unethical companies and business practices.
                              ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                              You'll definitely get some directions on how customer service can best solve your problem.
                              Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.