AliExpress

I recieved the product on 14 August 2023. I was happy with it on first viewing but started conversation with seller as there were no instructions. Sellers responses were unusual and i worked it out for myself. 15th Aug 23 backlight feature could not be found. asked seller how do i access this 30 Aug 23 seller replies that the watch is not as advertised. 31 Aug 23 contact customer service who say will escalate. 2/09/23 chat again to online chat. 3/09/23 recieve email requesting more evidence.- responded. 4/09/23 Rejected-lack of proof. Contact chat online and have 24hr window to question decision-I did. 5/09/23 Get Cust Serv response stating that they see im chatting with seller and to continue as seller appears willing to solve issue (sellers resolution is if i want what my watch was advertised as having i can pay more money) i reply to this response but continue conversation with seller. 08/09/23 Seller offers full refund upon return of watch. i ask who pays postage. seller replies he will.

RECAP seller admits product not as advertised. online chat contacted withing buyers protection of 15 days. AliExpress encourages discussion with seller. 8th Sept seller offers refund. Seller offers to pay postage.

I am admitted to hospital 9th sept 2023. 20/09/23 contact seller to ask how we organise the postage. no response. contact twice more seller still doesnt respond and has not responded since 20th September 2023. Reply to cust serv email that seller has ceased communication get no response. I contact online chat on 23/09/23 i am told that it is now outside buyers protect (remember i first contact Ali on 31/08/23 inside 15 business days but i am advised by Ali to continue with chat with seller to get issue resolved)after 3 attempts to get someone to escalate i get an email from customer service. 25/09/23 suggesting i continue negotiating with the seller who has not replied for 5 days and that i pay for postage track goods and if seller does not pay for postage i am to contact Ali and they will issue a coupon! i reply but get no response. i get another email same day different case number advising buyers protect has lapsed and to continue negotiating with seller - who wont respond

29/09/23 get email with another case number asking for photo video evidence, which i gave on the 02/sept23 and again on 03/09/23, i make a video and supply document of timeline with screen dumps of sellers admitting goods not as advertised, sellers refund offer sellers postage offer, screen dumps of emails and chat conversations, screen dump of product listing and the listed features also highlight no response since 20/09/23 and that seller has now pulled his ad from Ali Express. 30/09/23 get response after looking at video and my document they conclude have not provided conclusive proof and advise i contact seller.

i reply that if they had read my documentation they will have seen seller admits goods not as advertised seller offering full refund and seller offering to pay postage. they will also see that seller has not responded for 10 days and has pulled his ad. I ask how much proof do they require? This is a farce.

I am getting nowhere with this despite a Seller admitting product not as described. seller offering refund and offering to pay postage. They have a video showing that the function buttons when pressed do not access a backlight. They claim outside buyers protection yet they were first notified within buyers protection. The seller dragged it out past buyers protect and i went along with it on Ali Express advice. They are ignoring the facts and are fobbing me off

Made a purchase from a seller in AliExpress. The product is defective when arrived. Reported to the seller and the seller requested me to send back the item to their China address. I told the seller the shipping cost is expensive even higher than the item price; but the seller refused to refund until the item back. Checked with AliExpress before shipping back and they promised to credit the return shipping fee. Then I sent back the item. The seller refunded the item price. I submitted the shipping cost to AliExpress; but AliExpress only credit small partial of the return shipping cost. I contacted AliExpress customer service and the agent promised to follow up; but received notice from AliExpress the case is closed and no more credit will be sent. And the seller refused to take the responsibility. It is really frustrating. Lost time and money and upset.

augusztus elején rendeltem meg a kameát és nem érkezett meg az eldó nem is válaszol nekem érdklödnék camera merre jár

[protected] rendelési szám

Megrendelés leadva :

2023. augusztus 1

Fizetési mód :

Hitel/betéti kártya

Shop1102987308 Bolt

1080P PTZ IP kamera Wifi kültéri Speed ​​Dome vezeték nélküli Wifi biztonsági kamera Pan Tilt 4X digitális zoom 2MP hálózati CCTV megfigyelés

EU csatlakozó , 1080P Add 64G Card , SPANYOLORSZÁG

US $8.68x 1

Részösszeg

8,68 USD

Teljes

US $8.68

I order 3 items on July 30th. On August 16 I received the package. It contained 2 of the items. The third, a decanter, had it's box crushed with the stand and the decanter was missing. I contacted Aliexpress and submitted a picture. Their response was they had weighed the package and the order was complete and blamed the delivery company. They then said I should have videotaped myself opening the package, and since I hadn't there would be no refund.

Dear Sir

can you please explain why you continue to harass me with your emails despite my blocking you, reporting you and sending emails telling you in no uncertain terms what I think of you.

I am quite happy to take a legal route with this matter.

No means NO.

I believe that you think that if you harass someone enough they will buy from you.

this is not the case.

Yours

Lady Anne Higham (SNHS)

[protected]@gmail.com

This store is scamming people! I googled my store and found that Xiaoling is using my photos to commit fraud! I have sent them a warning 2 weeks ago to take them down and they have not done it. I read their reviews and saw repeated reports that this company is not sending the customer the same item as pictured. I've looked at other pictures and they are doing the same thing to other shops on Etsy. There is a reason they have 82 percent reviews, and this is it. If AliExpress doesn't take action against Xiaoling, AliExpress is just as bad as the scammers they support! I do a lot of business thru AliExpress and I'm noticing more and more fraud that is being allowed to happen. The first 2 pictures are mine and the second 2 pictures are Xiaoling's.

Sharon Crofton

84 Oakwood Drive

Worsley

Manchester

UK

M28 3HN

[protected]

Alibaba.com Singapore e commerce private limited / Aliexpress

The Sky waters

Hangzhou Shi

181-2 Wenyi w rd

Yuhang qu

China

10 August 2023

Letter before court claim

To whom it may concern,

Re: non delivery of , Louis Vuitton and Chanel handbag

I have not received a reply to my letter dated 24 July 2013 regarding the undelivered goods which I bought from you on 10 July 2023.

The letter explained that they were not delivered TO ME and why I am entitled to a refund.

I am once again requesting a full refund of the purchase price of £622.32 on the grounds that the goods were not of satisfactory quality under the Consumer Rights Act 2015. I enclose a copy of the proof of purchase.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.

To avoid taking court action, I am willing to use Alternative Dispute Resolution to resolve this problem.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction.

I look forward to your acknowledgement.

Yours faithfully,

Sharon Crofton

Enc: copy of proof of purchase

Order id:[protected]

I bought a dash mat cover for my Lexus UX 250h Fsport.

I provided photos for the seller as requested I also sent full model and specifications of my car also.

I was sent a dash at that did not fit my vehicle and was obviously for a different model car.

So got in touch and supplier said they would reimburse me but to still go through resolution centre as as I had already requested their help.

After sending the resolution centre the relevant details also photos of the dash may not fitting and not fit for purpose in my car. I also sent photos to resolution centre showing that the goods were of no use as was wrong one sent to me.

Yet upon all that evidence the resolution centre went against me getting a refund?.

This is seriously a misjudgement by the personal who dealt with my case.

Could you please look into this and correct the person that has made made this horrendous mistake happen.

Thank you 🙏

I look forward to your swift replies

Mr M Wilson.

I bought a 20 pack of superglue. It arrived in a plain paper envelope (surprising) and when opened I noticed some were stuck to the paper envelope. Pulled one out to notice it was sticky on the outside, and others were same, leaking! Wiped one off as best as possible, opened it and squeezed it, big mistake, exploded all over the place, glue on my hands, on my counter. Had to use a razor to scrape off counter and hurt removing from hands. I complained and as per usual they ask for photos and video evidence, I sent that. I showed a video of me throwing them in the garbage, whilst some sticking to the envelope still and had to shake vigorously to remove them to the garbage receptacle. Got answer that it was not sufficient evidence, and further a very nasty reply from seller calling me names! Wow! Then they disallowed it, and I had no idea why. My evidence was as good as it gets! Not sure how to show leaking clear crazy glue, it's transparent! Not willing to touch it again either! I appealed, they then tell me it is still not allowed. What? I could not believe it was denied! Regardless, I then put a complaint in about the fact it was sent through regular mail, in a paper envelope, and it is actually not even allowable from Canada Post to do so! NO markings, nothing that it is highly flammable, and is a chemical. Got generic letter back saying it is not listed as a dangerous product, or flammable on their policy! What a joke! Ridiculous, their policy is ruthless and dangerous! I am done after several years of being a customer, knowing I get bad products from time to time, but this is the worst.

I ordered a hooded jacket on Aliexpress. 1300 TL + shipping tax cost around 1700 TL. My order number is [protected]. The seller sent an item I did not want, by the way, 1 month has passed. I also opened a dispute. They gave me two options. Returning my 700 TL defect money and keeping the product. And a full refund of my money. All of them are included in me except tax and shipping. Of course I chose the second one. After the return process, it says that the seller has paid the shipping fee, go to the cargo. I went to the PTT and they asked for 800 TL. I wrote this on Aliexpress. They say talk to the seller, I wrote to the seller. No answer. Aliexpress says pay the shipping fee of 800 TL, we will give you a 800 TL coupon. Seller or scammer, you decide on Aliexpress. If you're such a sucker, we sell coupons too. They said if anything happens, you talk to the seller. I talked to the customer representative for 30 minutes. I added 1-2 screenshots. You will see how true what I have written is. Also, the customer representative turned off the chat. It's like saying if you're going to get the coupon, get it, if you don't, don't close the shop. I couldn't get enough of my sucker.

I paid $44.20 to this Seller named Pusee Official Store on the 10 th of July 2023, initially is shows delivered but I did not received this dress. I contacted the seller this Seller said the product is out of stock and that I should wait for 2-3 weeks and that I should wait or file a dispute, I filed the dispute but there was no way to submit my dispute and because of that I wanted to send to d seller that I could not submit, I mistakenly clicked confirmed, immediately I contacted this seller since then d seller didn’t respond to my messages, I am ready to send prove of our conversations. Help me out

On June 3rd, 2023 I bought 3 fans from Shop1102901376 Store on AliExpress, I never received the merchandise, This is my Order ID: 8170706348875137. The seller claims they shipped it through FedEx, they sent this tracking number 780762577010, the problem with this tracking number is that it belongs to a different person with a different address and name than mine, this leads me to believe that the seller never sent the items and is giving false information to AliExpress alleging that he did ship when in fact he never did. I was counting on AliExpress to at the very least check with FedEx to verify if the tracking number belonged to me or not, they never checked and took the side of the seller. This seller is probably doing the same thing with other buyers because he knows AliExpress will not investigate. AliExpress kept asking me for the tracking number to this transaction which is the one I wrote above and according to that number the package was delivered, AliExpress is denying my refund based on that, they never bothered calling FedEx to find out in whose name the shipment was sent.

I am going to cancel my account with AliExpress and never buy a single item again, I will recommend to my company peers to be very careful with AliExpress merchandise that never gets delivered.

I bought a pair of ankle boots from this AliExpress store and at the same time I bought two more pairs from two other stores, the two bought from other stores arrived but they never arrived! I opened a dispute to ask for the money back but the seller rejected all my requests, in the end the dispute was closed without returning my money because AliExpress wanted proof from me that I did not receive the package, I sent the proof from the post office in which they say that this package did not reach them either! In spite of all the evidence, AliExpress gave my money to the seller and thus the sum of $25.80 was stolen from me by this seller through the AliExpress website! I think that some fraudsters work hand in hand with AliExpress to deceive people!

I was very disappointed because many products were not delivered to me and despite all the evidence and evidence that I did not receive them, the dispute was closed and my money was not returned! Their consumer policy is a lie, although they promised not to give the money to the seller before I received the product, they did not keep their word. I insisted that they return my money, but although they answer that they will help me, they reply by email that they regret it, but the case is closed and the money cannot be refunded! Now they have closed me any possibility to communicate with a direct agent and only the robot answers me!