Groupon UK
Reviews and Complaints

Groupon had a hammam experienced listed from Crystal Palace Spa on Edgware Road- costing £240 for a 90 minute service for 2. The photos reflected the price and looked decent.

When I went the entire place smelt of sewage and it was a health and safely hazard. There was dirt everywhere, broken windows, unclean showers and dirty laundry on the floors. My service finished after 60 minutes not 90 as advertised

When contacting groupon for this misleading advert to get a full refund/compensation they refused. This multi billion dollar company neglects their customers and posts fraudulent services.

I felt unsafe and unsupported by groupon

They continue to disregard my experience or refund me let alone make sure I am ok or amend their services correctly online to reflect truthfully

I used Groupon UK every now and than (sic) and it seemed okay. I wouldn't say I got great deals from it - equivalent deals are offered elsewhere, but I found it convenient. One small voucher issue has decided it for me though. I had a voucher for multiple online calendar purchases, which was valid until the end of 2012. I spent two days putting the calendars together and went to redeem it on 31. 12. 12, but the voucher didn't work.

I emailed Groupon and expected the issue to be resolved after New Year. After getting in touch with them by email and phone, when I did talk to someone, they accused me of not having enough time to do the calendars based on the time noted for attempted redemption. Never mind the fact that you can only redeem after putting the calendars together - so basically blame the customer. Also, they blamed me for emailing them with not enough time to resolve the issue. So the expiry date on the deals is not the real expiry date - it's the customers' fault for thinking it is!

After they told me off for their own screw-up, they told me the voucher had expired, so they can't do anything about it. They would not let me talk either, kept talking over me, and telling me I was yelling when I wasn't - classic service industry tactic to shift blame again to the customer. I've witnessed and been subjected to this to recognize it quickly.

At this point, I thought they could not offer me anything that would make up for the two days wasted and the Groupon voucher. Negative publicity is all that works for large organizations, so wherever I can, I will spread the word! I'm very disappointed with the service and attitude of Groupon UK and will not be using them again.

Groupon UK is the worst! I don't understand why people still use them. I recently placed an order from them and it never arrived. I have spoken to customer services several times in the hope of getting it resolved but I have yet to hear back from their resolution team. This is the second time that they have messed me about. The last time was over 2 years ago when I ordered 2 cases of lemonade and only received 1. When I spoke to their customer service agents they told me that they didn't have enough stock but failed to inform me of this when I initially made the order. After weeks of talking to them, they finally agreed to give me a refund but it took a further month to actually receive it.

I know that their products are from other companies, but it's their responsibility to make things right for their customers. They really need to sort out their company - it's not fair that people end up out of pocket due to their mistakes. If they can't get their act together, they should be investigated!

Honestly, I would not recommend Groupon UK to anyone. Save yourself the trouble and go somewhere else.

I was so excited to snag a deal on Groupon for an old Mac computer. It was listed as refurbished and for a great price of only ?180. I eagerly awaited its arrival, but when it finally came I was immediately disappointed. The computer was overheating and lacked practically any useful applications. I knew I had to return it right away.

After a couple of weeks, I still hadn't heard back about my return and my order on their website just said "closed". I was getting worried so I called Groupon's customer service. They told me they weren't sure what was going on and said they needed to contact CRS, their supplier.

To get my refund faster, I sent them the receipt from the special delivery I used to return the computer. On their website, it clearly stated that sending in evidence of the return would result in an immediate refund. But after waiting a few more days, I still hadn't heard back from them. It was frustrating because their website doesn't make it easy to find a contact email. I had to search around on different sites to find it.

When they finally responded, it was to tell me that I had to contact CRS myself and email them. I thought this was ridiculous because that's Groupon's whole job, being the middle man. They didn't provide any contact information for CRS, just a website. I've asked them repeatedly why they couldn't contact their own supplier and provide me with more information, but it's been a month and I still haven't heard anything.

Overall, my experience with Groupon has been terrible. The product I received was not as described, the website is difficult to navigate, and their customer service is lazy and unhelpful. Their replies are always vague and leave me with more questions than answers. It seems like Groupon doesn't want to make it easy to return items, which makes me wonder if they're breaking any laws. I wouldn't recommend using them again.

So, my husband got us a voucher to have a two nights stay in Cotswolds for Christmas and invited two of our friends to come along. But, his brother David got diagnosed with a brain tumour and started to have palliative care at home that required 24/7 care from his partner and us to assist her while giving respite care. It was such a tough time, and my husband was so distressed seeing his brother deteriorate right in front of his eyes. The Christmas and January passed us by, and unfortunately, David passed away on the 15th of February.

When we finally tried to book the hotel, we found out that the voucher expiry date was the 31st of January. My husband tried contacting Groupon twice to explain the situation. I even sent a copy of his death certificate to prove our case, but unfortunately, no one was willing to help or listen.

Losing David was a very emotional time for our family, and the coming months are going to be tricky without him. We're already dealing with so much, and to lose the £238 voucher in this way was a massive blow. We asked Groupon to reconsider the decision, but they just gave us a universal shrug and said there was nothing they could do. It was so frustrating and made us feel so overlooked and unheard.

After this experience, we've decided not to use Groupon again. Ever. I even left a bad review on Trust Pilot, hoping that someone would take notice and try to help us. They requested that I email them again, but the response was the same as the first time. It felt like they only responded to save face on the review page.

Overall, it's been a disappointing experience with Groupon. Their staff may have procedures to follow, but it would have been nice for them to show a bit more compassion and understanding towards our situation. It's a shame because we've used them in the past and had decent experiences, but this has left a bitter taste in our mouths.

So, let me tell you about my experience with Groupon UK. I recently bought a deal for a two-night break in a pine lodge for up to six people - seemed like a great deal, right? But, the very next morning, I tried to redeem my voucher by calling the company. I rang four times and left two messages, but there was no response. Eventually, I got through at around 4 pm on the first day the coupon was to be redeemed, only to be told that they had no availability for the next four months - even though I said I would take any day and any month up to the middle of September (when my son goes to university). I was willing to be as flexible as possible, but it seemed like there was no solution.

As this was supposed to be a luxury treat for my son before he started university, it was really disappointing. So, I called Groupon straight away, but after being on hold for over 15 minutes, I was told that their computer had crashed and they would have to ring me back. Surprise, surprise - they never did. So, I tried emailing them the next day, but there was no reply. I tried again the day after that, but still no reply.

It took me four long days of trying to get in touch with someone before I finally got through to customer service. I was held in a queue for 18 minutes before finally being able to speak to a real human being. They eventually said they would refund my coupon as I was unable to use it, but it would take at least five working days to process the refund. I was really annoyed that they could take my money instantly, but it would take them a week to give it back to me.

The bottom line is that I feel like Groupon oversold their coupons out of sheer greed, without any regard for actual availability. Their customer service is virtually non-existent, and if you want a refund, be prepared to spend hours on the phone trying to get through to someone - all at your own expense. I would never trust Groupon again after this experience, and have now unsubscribed from their mailing list. If you're reading this and have any sense, I suggest you do the same.

Wow, what a disappointing experience I had with Groupon UK! I recently purchased a KARCHER 4K pressure washer from them, enticed by the promise of a 36% discount compared to Argos. However, when the item arrived days later, I realized that it was actually a refurbished item, something that was not mentioned in the original advertisement. I even have screenshots to prove it!

To make matters worse, Groupon failed to provide a complete address, causing the shipment to fail. It turned out that they missed the first two lines of my address. I was quite shocked to see that they had added the word "refurbished" to the details in my order without informing me beforehand.

I tried to reach out to Groupon to address these issues, but they didn't seem to care. Despite my complaints, they did not even bother to respond to me. To add insult to injury, they offered me Groupon credit instead of a full refund. I immediately contacted PayPal to report a claim and instructed the courier to return the item to the sender.

Fortunately, PayPal were amazing and ultimately issued me a full refund, but I am extremely disappointed with Groupon and their deceitful, underhanded, and downright illegal behaviour. They offer no value and have no regard for their customers. I refuse to use them again and urge others to do the same. My overall experience with them was a complete and utter nightmare, and I would have given zero stars if it were possible.

Recently, we decided to go ahead and treat ourselves to a Maddison sofa which we came across on Groupon UK's website. Unfortunately, we were met with a terrible experience throughout the purchase and delivery process. It was quite frustrating because no one seemed to be able to give us any information on delivery or even the actual company that was the supplier of the product. The Groupon customer service representatives we spoke to kept giving us the same tired response of "we are looking into it" and "we are concerned about the service." They introduced themselves as David, Nancy, and others, and provided reference numbers for phone calls. It seemed as though they were trained to make sympathetic noises and pretend that they know more than they actually do.

It has been three weeks since we made the purchase, and there has been no product delivery. We had paid a significant amount only to be left waiting without any idea as to when we could expect to receive our order. Finally, we received a phone call informing us that the sofa was on its way and would be delivered the next day after 12pm. We were ecstatic at the news and waited impatiently for the delivery. However, when the corner sofa finally arrived, we were met with a sub-contracted and miserable delivery driver who knew no more about the product than we did.

When we finally set our eyes on the sofa, we were immediately disappointed. The quality was poor and bore little resemblance to the photograph in the offer. While we had paid ?299 instead of ?699, we felt that it was not a bargain at all. The sofa was likely worth no more than ?199. To make matters worse, the cushions were missing, and the centre back cushion was mocked up and partly filled with pieces of foam covered in cheap fabric.

We cannot express enough how disappointed we are with the whole purchasing experience. We had looked forward to enjoying our new sofa, but instead, we are now forced to look for ways to cover up the cheap and ugly piece. We have decided to avoid using Groupon UK in the future as it seems their products are not worth the money paid for them. We still keep receiving emails from them telling us that they are investigating the delivery and that they will keep us informed as to when it will arrive. It is quite frustrating and annoying that they still try to appear concerned when their service has clearly been a scam. We are now working on unsubscribing from this scam merchants as soon as possible.

This company, Groupon UK, has not been a good experience for me. I normally don't write bad reviews, but I feel like I need to say something about this. First of all, the delivery is not guaranteed on the date that you pick, which is really frustrating. I didn't find out until after I made the purchase and then I even called to make sure I would receive my items on the date I wanted. The company told me that my name was on the list and that I would have my items on that date, but when the day came, nothing was delivered. I even left special instructions to leave the package around back, but they didn't follow them.

Then, the next day, I came home to find a "sorry we missed you" note in my mailbox and they wanted to charge me a fee to reschedule delivery. I was so upset because not only did they not deliver on the day I wanted, but they ignored my instructions too. When I called customer service, the person I spoke to had a really strong accent and I couldn't understand him very well. He also didn't give me a clear reason as to why I had to wait 7 days for my refund. I paid through PayPal and I should have received my refund on the same day.

I wish I had read the reviews before purchasing from this company. If you want a reliable company that delivers on the day they say they will and doesn't charge a fee for redelivery, then stay away from Groupon UK. I learned my lesson and won't be making the same mistake again.

Yo Resolver,

So, check it, I got this Groupon thing goin' on, right? Booked this hotel for me and my momma on the 24th to 26th of March. But then, outta nowhere, they cancel on me while I was sleepin' or somethin'. Can you believe that? I hit 'em up by email and chat and they basically told me to wait around for a solution. Like, why wouldn't I just book again if they couldn't even give me a reason why the first one got cancelled? But then by the time they finally got back to me, the dates were all filled up. So I hit 'em up again and had to explain the situation to like three different people who clearly didn't read what was said before. They just kept tellin' me to book it again even though the dates weren't available. These dudes didn't understand the urgency of the situation at all.

I even tried emailin' 'em repeatedly yesterday to let them know how serious this was. But no dice. Their customer service was straight up clueless and didn't know a thing about their own promos. Every time I talked to 'em, they were just like, "Book it again, book it again." I must've asked, like, a million times how they were gonna make it right or help me out or something. And all I got was some lame offer for like 10% off, even though they were already running a 20% discount for Mother's Day. Are they kiddin' me with this?

Anyway, I called up the hotel (Clayton London Hotel), and the dude on the phone was like, "Yeah, Groupon's trash. They just want your money." But he also said they could work somethin' out if Groupon reached out to them, and that they'd cover the price difference. So, I contact Groupon again, right? And nobody knows nothin'. Like, really? They didn't even react to what the hotel guy said, just told me the same old thing about booking again. It's been days now and they ain't done a damn thing to solve the problem. I'm about to lose my damn mind.

Peace.

So I had this problem with Groupon UK. You see, some sneaky person used my financial information that was stored in their system to buy something without my permission. Can you believe it? And I only found out because I got an email from them about it. But when I tried to log in to see what was going on, I couldn't because the hacker had changed my email address too. So I checked my bank account and saw two charges, one of which they refunded, so they knew something was up. But the other one? Nope, no refund yet.

I told them how serious this was, because they could have broken the UK Data Protection Act and failed to be PCI compliant. And you know what they did? Gave me excuses instead of giving me my money back. But this isn't just a problem for me. Google searches show that it's happening to loads of people. So don't think you're safe just because it hasn't happened to you, because it probably will.

I'm even thinking of suing Groupon UK, because this isn't right. And I'm going to tell Google and the credit card companies about it too. They need to know that Groupon UK isn't taking care of our information like they should. If they're going to store, process, or transmit credit or debit card information, they need to be PCI compliant. And even though I think they are, they still let someone use my credit card without my permission. That's a huge problem.

I mean, imagine if this happened to you. It's so stressful and unfair. And just think about how many other innocent people are going through the same thing. Groupon UK needs to get their act together and start protecting our financial information. So if you're thinking of buying something from them, be really careful. You might end up losing your hard-earned money to some random hacker.