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AliExpress Customer Service Contacts

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

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AliExpress — Complaints & Reviews

AliExpressBestelnummer: [protected]

Dear Reader,

I bought and payed Oukitel WP8 Pro
$119.99 with order number [protected]
I receive
8】Import clearance failure

[protected]:06:00

【8】Held by Custom

[protected]:06:00

For me it is not clear why? and in which country according to my knowledge The seller is responsible for sending and all the rest. Payments for custom etc. is my part That I'm aware off further I don't know why its hold by customs

Can you please clarify what is happening and where the order is???

The Seller don't give a lot of info
Link to device
https://msg.aliexpress.com/?spm=a2g0o.detail.1000001.32.6463110cJCD38j&tracelog=ws_topbar

Cheers

Robert von Bannisseht

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    AliExpressNo customers protection against fraudulent vendors

    For order : [protected]
    For the product "2020 Chinese Shaolin Analgesic Cream Suitable For Rheumatoid Arthritis/ ZB Joint Pain/ Back Pain Relief Analgesic Balm Ointment", cost per piece about 1.50 EUR, vendor ZB Medicament Store I was charged with the amount of 65 EUR!

    It was owful experience for me!
    They stole my money!

    It was unbelievable how Aliexpress protects stealers like ZB Medicament Store. They stole 65 euros for shipping method that I never chose!
    I'm disgusted from their customer support!!!
    They basically have no human customer support!!!

    No customers protection against fraudulent vendors

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      AliExpressProduct not received

      I ordered three phone cases from ALi express in August. They were due to arrive in October. However, when I want to track these items, Ali Express wont let me login. It always gives me an error message. This has been happening for past 3 weeks now. I have seen numerous other same sort of complaints against Ali Express and this seems to be on-going.

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        AliExpressCancellation refund

        I made a purchase of a item from a store on the site, I then realized that it was the wrong product which I order. I immediately cancelled the order, but I have not received my refund. I contacted the seller, they said they refunded the money, but I am still not seeing the refund & now the seller is not replying to my messages.

        Seller's store name is "Tobebest Fashion Trend Store"

        Cancellation refund
        Cancellation refund
        Cancellation refund

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          Oct 15, 2020

          AliExpress — Mars hydro customer service

          Order ID: [protected] Sept19/20 Mars Hydro TS 600W LED Grow Lights... US $ 108.25 Hello, On September...

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          Oct 15, 2020

          AliExpress — Redragon gaming keyboard k502

          Order Number: [protected] On the 23/04/2020, I have made a purchase of a keyboard, from the SPRINGTECH...

          Oct 15, 2020

          AliExpress — Service

          I am hereby to register a coplain against your services in Pakistan. As many of AliExpress respective...

          AliExpressOrder [protected] - delivery

          I have received completly destroyed goods. The courier did not contact me before delivering the parcel, there was nobody at home, but he did not leave an advice note, but threw the parcel over the fence onto the property. The dog completely destroyed the packaging and contents. I could add many photos but possible is 5 MB

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            AliExpresssztpwin h.265 + 8ch 5mp poe nvr camera

            I've made an order to purchase the four IP cameras on september 22 or 23 and my account was debitted on september 24
            Visa 499011xxxxxx4413 amount: -125.89€ from www.aliexpress.
            My problem is that I've never received the cameras and that the order is not visible on my aliexpress personal account (andre.[protected]@orange.fr). It indicates that no order has been issued.
            I'd like to know what happens. Did the SZTPWIN company send me the purchase?
            If not, I would like to be reimbursed as soon as possible.
            André Syrota
            20 route de la chapelle, Le Mineroy
            F10160 AIX EN OTHE
            France
            mobile +[protected]

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              AliExpress[protected]/ 2 pairs of shoes bought at vinapobo

              Order number: [protected]
              I have not received my order and it has been 5 months now, it says it was delivered to Germany pleinfield ... YET I AM IN SOUTH AFRICA. I placed the order on May and in June it was delivered to Germany and there after did not display the tracking info then all of a sudden it said delivered to Germany Pleinfield. Seller is not responding and even EVA does not respond to my query. I did lodge a dispute but cud not get assisted

              [protected]/ 2 pairs of shoes bought at vinapobo
              [protected]/ 2 pairs of shoes bought at vinapobo
              [protected]/ 2 pairs of shoes bought at vinapobo
              [protected]/ 2 pairs of shoes bought at vinapobo

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                Oct 12, 2020

                AliExpress.com — Extra £835.12 after I bought a mobility scooter costing me £1,143.54 total bill £1,978.66

                I bought a mobility scooter £1, 143.54 with FREE delivery and free returns to uk via uk Felixstowe shipping...

                Oct 09, 2020

                AliExpress — Kads official store

                I've made an order on 25/05/2020 for KADS stamping polish, Order No is [protected] and I...

                AliExpressOrder no.[protected]

                Recieved the order have made contact with seller waste of time. seals leak on item when in water as shown on photo. The unit is not magnetic, the remote will not operate in quarter of a metre of water( 9 inches ) not 2 metres as quoted Not impressed with this seller.
                Have tried to make a complaint to alixpress without success, will not except my photo.

                Order no.[protected]

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                  AliExpressItems not received

                  I ordered for 3 dresses from IceCream Store on the 18th june 2020 with order number [protected] and paid for it, they gave me a tracking number RB981592376SG after tracking the dresses I was told at the local Post Office that the tracking number was wrong and that i should tell IceCream store to give me the correct tracking number because the one there does have my name on it and since 18-08-2020 i have been contacting this store for them to give me the right tracking number to no avail...I open a dispute i received a message that they will refund which they have not ... now they are saying dispute is finished but i have still not receive my refund or the dresses...I paid $28.03 for the items.

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                    AliExpressRefund

                    I bought an a5 folder and it arrived damaged I asked for a refund I provided evidence, it was meant to be a birthday present but it's bent due to bad packaging, it's cardboard and should have been protected but was put in a bag. You gave me £0.70 refund out of £10 how did you work this out? It's damaged!
                    I'm getting a lot of this bad packaging, mostly I don't care but, firstly it was expensive, secondly it was a present.
                    Send me a returns label and I will gladly return it.
                    Please explain.

                    Refund
                    Refund
                    Refund

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                      AliExpressBattery pack

                      Order was placed and paid 100% to seller
                      4 months without receiving the goods
                      File dispute against buyer
                      Dispute was cancelled without refund
                      Appeal rejected
                      I lost my tine waisted and my cash
                      Without any care.. Seller does not respond to my repeated messages and being protected apparently by ali employees. By providing fake receipt of goods from logistics
                      My order order number: [protected]
                      Seller : shop5679023 store

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                        Oct 03, 2020

                        AliExpress — Refund not received

                        I am Vladimir Malyugin. AliExpress order: [protected] Product: UMIDIGI Power 3 48MP Quad AI Camera...

                        Sep 30, 2020

                        AliExpress — bad communication re returns/refund/instruction

                        Order numbers: [protected] [protected] Before I begin, I believe the 'seller' to just be a...

                        Sep 29, 2020

                        AliExpress — Hot bluetooth 5.0 4.2 receiver transmitter - order number [protected]

                        Store name: World-Health-Care Store Order date: May2 2020 Aug. 03 2020 - requested refund due to order never...

                        Sep 28, 2020

                        AliExpress — Ice cube making machine

                        I cry for justice because AliExpress is failing to do the right thing to protect my funds, I have been...

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