SUBMIT A COMPLAINT

Alamo Rent A Car / refund of 2 days car rental unused

Sl Jun 08, 2019

Good Morning, I booked a car rental with Alamo in the US via Cartrawler because I am staff of an airline (SN at Brussels airport).
Pick-up date was foreseen on 27th of may in San-Francisco and drop-off the 07th of june in Phoenix.
We arrived in San-Francisco by plane the 24th of may.
And we have been at the counter of Alamo the 27th as foreseen in order to pick-up the car but my husband Alain SLUSE who was the first driver was not in possession of his belgian driving-licence (only the international one/the other one was in the safe box at the hotel) so we were not able to pick-up the car.
We finally decided in agreement with the agent named « Farrukh » to pick-up the car 2 days later in their office downtown in SF (in fact, we did not know we would not need the car in SF...)
So the new date of pick-up was the 29th of may instead of the 27th.
Is there a possibility of refund for the 2 non used days?
Alamo told us to claim this to you...
Thanks a lot for your reply and gesture!
For the rest, it was all set:-)!
Thanks a lot for the coop!
Best regards,
Maryline Rosa and Alain Sluse
maryline. [protected]@yahoo.com
alain. [protected]@yahoo. fr

Alamo Rent A Car

  • Alamo Rent A Car Customer Care's Response, Jun 27, 2019

    Sluse,
    We'd like the chance to address this with you directly. Please email (Care)@(Alamo){dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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