Alamo Rent A Car Complaints & Reviews

Alamo Rent A Car / extra charges

Mar 21, 2017

Dear, I have already made a complaint with Alamo cust help but I just received the issue is solved but in the way that I get nothing. I simply can not accept that due to several reasons. We have made booking at (booking ref 584705912) online while being in Mexico. Once we...

[Resolved] Alamo Rent A Car / winter storm

Mar 18, 2017

I rented a car with Alamo, and it turned out I got stuck in the most recent storm and needed the car for an extra day. They told me in order to keep the care it was going to cost more money than I had paid for the previous two days, (I bought my car through Priceline). Not only did they...

[Resolved] Alamo Rent A Car / over charged and customer service is the worst. please stay away from alamo rent a car.

Mar 12, 2017

I rent a car from long beach international airport in Feb 18, 2017 and returned the car in the different location. I called Alamo ahead of time asking, was there any charge will be if I returned the car to different location, and the Alamo did not provide the clear explanation about...

[Resolved] Alamo Rent A Car / different pricing compared to what's on offer.

Mar 02, 2017

We rented back in December and sent through all the documentation along with other car rentals during that period to the [email protected] as we rented a few vehicles across the US, similar vehicles and rental periods however at Fort Lauderdale we're charged close to triple for the next vehicle...

Alamo Rent A Car / complaint

Feb 28, 2017

My family and I were leaving the Alamo exit gate, the gate barricade arm came down while we were proceeding to exit. By the barricade arm prematurely coming down this caused damage to on our car on the roof of the car, both doors on the driver side, and popping both of our rear tires with...

[Resolved] Alamo Rent A Car / bad experience in general

Feb 07, 2017

It was a very bad experience, I have rent in alamo for 3 years and this is the first time this happened to me, I reserved a car online for $29.55 for a day and with taxes and all the charges it was $43.74, when I arrived to alamo they told me there was no car available and that they would...

[Resolved] Alamo Rent A Car / overcharged and getting refund proving impossible

Jan 17, 2017

We made our reservation in June 2016 for an Economy Car (Kia Rio or Similar) for our cross country 34-day road trip from LA to Orlando. When we arrived in the US on November 20 excited to start our holiday it was quickly marred by the customer service we received at the Alamo LAX location...

[Resolved] Alamo Rent A Car / I have been charged for fault with windshield that occurred while driving

Dec 21, 2016

I rented an economy size vehicle from Alamo in Port of Spain, Trinidad on December 18th 2016. On December 20th, while driving, I heard a sound as if something struck the windshield then saw a small chip in my line of sight. I looked at the damaged area and realized this was not a chip...

[Resolved] Alamo Damage Recovery Unit / repair of my vehicle

Dec 13, 2016

I can't believe the service I have received. First, someone that rented an Alamo hits me. Then I am asked to provide 3 quotes for the damage, (which required me to take time off work to do) only to then have them tell me they were sending their own person out for an estimate which wa...

[Resolved] Alamo Rent A Car / reserved car had no trunk space, upgrade required more $

Dec 07, 2016

I reserved an "Economy 2 or 4-Door Car Kia Rio or similar" via Travelocity (RES #281001644). When arrived at the Philadelphia Alamo counter, I was told the car they'd reserved for me did not have an area in the back to store my suitcase. I was offered another car and an upgrade, and wa...

[Resolved] Alamo Car Rental / toll charges - ez pass

Nov 10, 2016

On 11/6/16, upon arrival to car rental counter where I had prearranged a rental, it was suggested that we prepay for the EZ Pass for toll roads as it would be cheaper than being charged for the tolls and paying Alamo their fees after. We explained that we were heading to Cape Cod and would...

Alamo Rent A Car / very poor customer service

Sep 28, 2016

The manager @ LAX Alamo rental car is not professional and very poor customer service. When I went with my family for a vacation to LA, we reserve an ALAMO rental car and went to rent a car on sep 24th 2016. Actaully I had a status check with my license and I did have only my previou...

Alamo Rent A Car / got a letter for damages we did not cause

Sep 17, 2016

I received a letter from Alamo's Damage Recovery Unit recently after my trip to MD. The letter stated that we caused damages to our rental car and asked for either our insurance or credit card information, but mentioned nothing about location, cost etc. It is only 2 days rent during the...

Alamo Rent A Car / notification of damage letter

Aug 13, 2016

I received a letter dated July 16, 2016, 14 days after returning a rental vehicle, stating the Damage Recovery Unit had received notice of damage or loss to the the vehicle I rented. The vehicle was checked upon return and was deemed perfect by the inspector, and "No worries about gas - you're...

Alamo Rent A Car / smaller and bad car

Jun 26, 2016

Date of Incident: 31-May-2016 Rental Date: 31-May-2016 Return Date: 14-May-2016 RA# 740531755 RES # 1109032181 EXT REF # 540335984 Description: I had rented a car from Alamo to travel around USA with the following characteristics: SUV, 6 passengers, enough trunk for 6 large suitcases. I found...

Alamo Rent A Car / available vehicle to deliver for the client

Jun 21, 2016

Date of Incident: 31-May-2016 Rental Date: 31-May-2016 Return Date: 14-May-2016 RA# 740531755 RES # 1109032181 EXT REF # 540335984 Description: I had rented a car from Alamo to travel around USA with the following characteristics: SUV, 6 passengers, enough trunk for 6 large suitcases. I...

Alamo Rent A Car / fraudulent activity related to car damage on rental return

Jun 12, 2016

Conversation opened. 1 unread message. Skip to content Using Gmail with screen readers Click here to enable desktop notifications for Gmail. Learn more Hide 1 of 139 Alamo Dispute Letter Inbox x Walls, Denise Attachments8:58 AM (26 minutes ago) to me...

[Resolved] Alamo Rent A Car / damage to vehicle scam

Apr 29, 2016

I rented a vehicle from Alamo in Toronto, CA Airport. When I picked up the car, I was told by the attendee that when if I wanted to take a different vehicle . I was offered an SUV and agreed. This was my first mistake. He told me to go the car slot and check vehicle for damage and tell...

Alamo Rent A Car / damage claim

Feb 22, 2016

I recently took a trip back to Hawaii (Oahu) for some personal business and to visit some friends. I had a car booked through Alamo Rent A Car, who I had used on several occasions when I lived in Hawaii, so I expected this to be a very easy experience. I t could not have been further from...

Alamo Rent A Car / rental car company blaming me for pre-existing damage

Jan 22, 2016

I rented a car from Alamo on 12/6/15 from Nashville International Airport. Before I entered the car, I made sure the representative inspected the car for any damage and noted it on the vehicle inspection form. I looked at the car after his inspection and had him note some additional...

[Resolved] Alamo Rent A Car / I got ripped off at alamo rent a car desk at mia

Aug 31, 2015

I've just paid $ 673 for renting a Kia Soul with Alamo for 14 days at Miami International Airport fm Aug 8 to 21. Does it seem a big deal for you guys? This is what happened. I reserved an Alamo car through Expedia for 14 days and prepaid EUR 335, 43 ($ 368) for that. When I got to Alamo...

[Resolved] Alamo Rent A Car / bait and switch

May 16, 2015

This complaint is a Bait and Switch tactic practiced by Alamo Rental HQ/main website.I recently booked a trip to Costa Rica and decided to rent a car from Alamo. I went directly to and purchased our vehicle. I was sent my agreement, I read through the small print/terms and...

[Resolved] Alamo / stole my money out of my purse

Apr 23, 2015

I rented a car in April 2015 from Alamo in Chattanooga, TN. I returned the car 6 hours later and left my purse in the car. I locked the car and returned the keys. I went back in 20 min and the car was in the wash bay. The Alamo attendants had gone through my purse and took all on my cask...

[Resolved] Alamo Car Rental / damage scam

Apr 20, 2015

My family rented a truck from alamo car rental out of orlando airport. When we received the car there was dent on the bumper, my husband asked the person who brought us the car about it and he was told don't worry about it. We leave the airport and return the truck a week later with...

[Resolved] Alamo / 3 bad experiences in a row!!

Mar 10, 2015

MY EXPERIENCIES WITH ALAMO I’ve rented cars with Alamo for a long time. I was very satisfied with the service and rental cost, compared with other agencies, but my last 3 experiences have been terrible: June 2013: family vacations to Davenport, FL. I rented a Dodge Journey at the...

[Resolved] Alamo / bait and switch - staff blatantly lied about the price to upgrade

Feb 28, 2015

In short - The Alamo staff member told us we could pay $300 for an upgrade to a bigger car (a car that Alamo themselves said we at 24 were too young to drive) but then decided to run our credit card off for $1, 400 instead. He completely lied to our face and charged us almost 5 times a...

[Resolved] Alamo / price switch

Feb 15, 2015

In December we rented a vehicle in Kona, Hawaii from Alamo and I wish to share my experience and express my dissatisfaction. To add insult to injury, following our trip, I was contacted by phone for a customer satisfaction survey, and was told that a company representative would contact...

[Resolved] Alamo / fort myers alamo bait & switch

Feb 05, 2015

The attendant at this location executed a "Bait & Switch" when we arrived, aggressively pushing a car class change that cost an additional $299.94 on our bill, which is unreasonable, since our reservation was for $372.00. Normally, class upgrades are given for free. Although we were given...

Alamo Car Rentals / non-refund of money owing

Jan 09, 2015

In October 2013, I rented a car from Alamo which we were driving on a tour of Yosemite Park. On our way to the Park, the service light went on. When we called Alamo, they instructed us to have the car serviced: we were to pay for it and they would reimburse us when we returned the car...

[Resolved] Alamo Car Rental / overcharging

Sep 22, 2014

Booked a flight with Allegiant Air and through their website I also booked a rental car which happened to be with Alamo Car Rental. Long Story short, I told the guy I did not want the insurance. I had coverage with my personal car insurance carrier, even had the policy number & phone...

[Resolved] Alamo / car damage scam

Aug 07, 2014

Like previous complaints, I rented a car from Alamo. I was in Nashville at 1 o'clock in the morning and the airport garage was dimly lit. I did the usual walk around inspection and did not note any obvious damage. When I returned the car the next day, the agent looked over the car. I...

[Resolved] Alamo Rent A Car / credit card charges

Aug 02, 2014

I Live in New Zealand and booked a car rental on line with Economy Car Rentals for a visit to UK. I received a receipt for the deposit I paid of EUR223.93 (copy attached) Also a car rental voucher for Alamo Rent a Car at Manchester Airport. This stated an amount of GBP457.86 to be paid at...

[Resolved] Alamo / overcharge

Jul 18, 2014

We reside in Perth Western Australia and hired a vehicle online through Europar who turned out to be Alamo car hire.The hire period was from the 17th May 2014/20th June 2014 to be collected in Manchester and returned to the same area.When we collected the vehicle we were told the tank wa...

[Resolved] Alamo Car Rental / extra / unauthorized charges

Jul 08, 2014

I rented a vehicle thru Alamo/Enterprise/Eurocar from Glasgow Airport in May. The rental charge was expected to be about 110 pounds, or $210 Cdn. We returned the car & it was inspected & accepted without incident. A couple weeks later my father-in-law who had also rented a car at the same...

[Resolved] Alamo Damage Recovery Unit / charges for damages we did not cause

May 18, 2014

We received a letter from Alamo's Damage Recovery Unit 10 days after our trip to California in April 2014. The letter stated that we caused damages to our rental minivan and asked for either our insurance or credit card information, but mentioned nothing about location, cost etc. When...

Alamo / extra charge from ec vehicle rental

Apr 22, 2014

On the 26 March I picked up a prepaid car from Alamo at Liverpool Lime Street Station at 14:30. The car was paid by credit car on the website We delivered the car fully tanked at Manchester Airport as agreed at approx 09:00 the day after. Now I see there's been an...

[Resolved] Alamo Car Rental / car damage scam

Mar 24, 2014

Rented an Alamo car March 4, 2014 at the Tampa airport and returned to same airport. I did a walk around of the red Impala in a poorly lighted garage and did not notice damage although difficult to see. On return the attendant advised that I would need to pay for the dents on the rear...

Enterprise / Alamo Rent-a-Car / toll violation scam

Jan 14, 2014

I received a toll violation notice from Alamo Rent-a-car (handled by Enterprise). They claim I did not pay a $0.55 toll and fined me a $17 fee. I did, however, pay this toll and have a receipt to prove it. They only provide a phone number that goes to voicemail, an so far no one has called...

Alamo and Enterprise Car Rental / hail damage claim

Jul 31, 2013

On July 7, 2013, my family rented a GMC Yukon (Colorado plate #240-702) from Alamo Rent A Car at the Denver International Airport. The initial desk agent who processed our reservation did not walk us to the vehicle. A second employee standing in the parking lot only pointed us to a row of...

[Resolved] Alamo Rent A Car Phoenix Airport / over charging

Jul 31, 2013

I hired a car from Alamo at Phoenix airport on the 3rd of May this year, and was stitched up by Alamo. Their agent attempted to sell us loads of options, when we said no to all of them he became very short close to being rude. He also tried to give us a lower level of car which I had to...