Airtel review: Most pathetic and unprofessional Airtel Xtream

I have logged in a [protected]) for the remote-control device which was not working in the app and raised a ticket on 28th morning around 9.30 am which was to be resolved on the same day around 3pm. I had received 2 messages saying " executive will be visiting and his name and details were sent. 1. was P. JAGAN mob no. [protected], I called him he says I don't have request received, 2. SMS in the name of DILLI SRIKANTH [protected], and I tried calling him several times since that day, no use as he never answered the calls till 29th September evening. My efforts were still on and called the customer service again, they said we have escalated to the higher management for non-resolution of your ticket raised. and will ensure its closed. Yesterday again I called the customer service after the deadline was closed to see what they say again the same our team is working on it and we have escalated to the higher management. (this happened night) I was furious and blasted him for which he says dont use foul language, but they dont understand the frustation of a end user for a simple remote control. Today I get a call saying that I have raised a ticker for a new connection and am surprised is this the way Airterl works? totally unprofessional and not bothered... and I still not got my replacement which they promised.