As I did E-recharge on 27th April at around 9:33 pm for Rs1225/- on my mobile # [protected] and followed by this I got E-recharge successful message also from airtel. But the amount 1002/- did not get credited to my balance account. After that I tried calling customer care through my mobile but the there were no option in IVR so as to reach to customer care people. So I went on to reach Airtel office near jayadeva hospital, bannerghatta road. And I lodged one complaint having # CINEY042717041600 and they said they can’t help right now as its 11:30 pm and no technical backbone was there. Without getting any help and assurance I had to come back disappointedly.
Now next day morning (i.e. today) I talked to customer care people through one landline phone. And I talked to Mr Sridhar and Mr. Kumar (Supervisor) and they give me assurance that it will get rectified by 6:30 pm evening. Hoping to see get it rectified…
Having done this I wanted to know the mental harassment myself and my family and friends faced when they could not contact me during emergency. Who is going to compensate this?? and I had to make call to them from outside landline. Is this not a pain???
My Appeal to all customer care executives “please please please do not ignore any customer complaints, take them seriously and fix them instantly”
I am Madhu Mishra & my husband Mr. M.K. Mishra using airtel sim for last Two-Three years. There is no Airtel signal / very Feeble signal in our area. We have raised several complaints in Customer Care. But they have not solved this problem. They said they are going to plant a tower near by our area i.e. in Rampura. But till now the network quality is very poor & worst in this area. Due to the network problem the call gets disconnected, we are not able to make calls & voice quality is bad also.
We stay at Keshav Puram near metro station and here the network coverage is weak. Only 1 or 2 bars are shown in the mobile and most of time no signal even ‘Airtel’ is disappeared.
On 24th April 2007 i activated my GPRS for internet but till now i haven't got my internet settings, so...
I have been using a number as prepaid connection. The number is recharged on 25/04/2007 for 360 rupees and at about 8.30 pm there is a message saying that this number is moved to postpaid plan and the cell phone disconnected. The clarification sought on 26/4/2007... the customer care at number [protected] says that my number is activated on some other name is postpaid plan... contact prepaid dept... then the customer care [protected] when contacted says that this is postpaid contact the other dept... i have wasted 2 hrs explaining the problem at last some complaint is registered but nothing has been done so far my number is disconnected for more that 14 hrs now. Very poor customer service!
That i deactivate my gprs i.e, airtel live , mms on 21st feb 2007 inspite of all this airtel deducted my...
When I send MMS to my e-mail ID , money is getting deducted but no MMS is actually sent. I do not understand if there are some problems with the phone settings then why the hell money keeps on deducting. I called so many times to the customer care, they say MMS is activated.
I switched from postpaid to prepaid on 10th Apr 2007. My cell No. is [protected]. I paid Rs. 850/- towards my last bill and Rs. 200/- towards Refilling charges for prepaid SIM. My postpaid services were deactivated from 12th Apr 2007. I received postpaid bill amounting around Rs. 500/-. Since than my prepaid services have not activated even though I personally visited ARC at Spectrum Tower, Malad, where I submitted my documents on 13th Apr 2007.
There is no satisfactory reply from Airtel.
I booked connection under scheme offered for NTPC employee, so I have paid Rs. 799.00 Rental for 2 years through cheque.
I got my first bill in December 2006. I complained that for given as friend & family number you have charged Rs. 1.75 & for all numbers you have charged Rs. 1.75 per call. Airtel representative assured me that he will rectify the problem & extra amount bill adjusted in next bill. I paid bill. Again next month I got the bill having charges Rs. 1.75 per call without adjustment of previous extra amount. I complained again he assured me he will solve the problem & excess amount will be settled in bill. Many times i complained at help desk & nodal officer. Every one assured me solution within 48 hours. The nodal officers are not attending my calls. They have changed my account number & scheme. In the new scheme they charging very high call rates. I have paid rentals Rs.799.00 for two years. They are adjusting any amount & disconnected my phone.
I am getting any authority where i can complain for such fraud.
I have been using airtel service now since 3.5 yrs now, but I have never seen so bad service till now. Its a...
It has been over a week, and with 2 complaints already logged to Airtel Customer care, my broadband 512Kbps connection just does not work. There is 50% packet loss. The first complaint was surreptitiously closed and on my checking up, they unapologetically informed me that the complaint has been closed, so we will log another one. When will it be resolved... it will get resolved within 2 days is the standard reply. Now I know how it gets resolved. I have been suffering for one week with virtually no service at all and they care too hoot about it. No wonder AIRTEL SUCKS.
A copy of Letter to the General Manager, Customer Service:
We regret to inform you that we are absolutely disgusted with your service. Our Directors blackberry connection [protected] has been disabled for the past three days; inspite of our paying the entire dues, putting him and our organization into a lot of discomfort. We are aghast on the ineptitude of your support team. While placing on record our total displeasure this is to also formally intimate you about the cancellation of our 12 cug connections with immediate effect. The details of which have already been passed on your Mr.Joseph, Mob No.[protected], [protected]. CUG connections at our Bangalore, Chennai and Hyderabad offices are also being cancelled with immediate effect.
Haritha (Manager Customer Support and Business Development)
To whom it may concern
I like to inform you some fact regarding a new connection of airtel pco. For which I am facing financial loss.in the 1st week of april 2007 one mr. Partha chakraborty appeared before me. Said to a representative of m/s princep traders of calcutta 90 (An authorized dealer of airlel) to market an airlet pco.
I thought it will be good investment and for that I have placed an order.
The said mr. Chakraborty came to me on 14/4/07 with a telephone for pco and asked me for payment.
I gave him rs.1499/- and he told other technical know how will be told by airtel personnel by 16th. April 2007 10-00am
The line was activated and the telephone no. Was [protected].
Soon after departure of mr. Chakraborty I found the call charge as told by him, is much higher. Next morning i. E., from 15th april 2007 the telephone became dead.
The dealer m/s princep traders is reluctant to speak with me.
Very poor service!
I just discovered that an ID Thief purchased over $350 in services from Airtel.
After calling my Bank and going through the ID Theft dance, I decided to call Airtel to 1) Warn them that fraud was occuring 2) Try and cancel any unused service purchased with my debt card and 3) See if they would investigate it further and/or give me information on who used my debt card information.
1) The Airtel Reps that I spoke to told me that "it was ok, your bank will credit your account." Apparently they don't understand or care that a wrong has been committed especially as they are profiting from it.
2) No account was created with my name, so they claimed there was no way of tracking down the services purchased with my debit card. Although they allowed a user, under an account with a different name, use a credit card under a completely different name to conduct business. I asked them to track down the account of the person who used my credit card number, they refused saying they couldn't. Under any country's laws, they must keep complete and accurate records of all their transactions- what they were saying was that they didn't want to track down the user (their loyalties apparently lie with their "loyal" customers as opposed to the identify victims harmed).
3) They refused to investigate at all. They were happy that they received $350 of business, paid for by my bank. I can't understand how a company can operate like this without the Justice Department or FCC investigating them? As my bank credited my funds, its not like I can pursue them in court.
DON'T SUPPORT THIS COMPANY. Until they want to act as a responsible business, people should search elsewhere for their needs.
I've been trying to download a hello tune, based on the information given in the website of Airtel, by...
I am Airtel Maharashtra circle customer. Since last 4 months I am struggling with Air tel to get refund and for deactivation of Missed Call Alert service which is being activated without any request in any form from my side. Whenever I call 121, they just tell me that matter will be resolved within next 48 hrs, but seems no end.
A copy of email to Airtel - Nodal Desk: Hi Nodal Desk, Thanks for the excellent services provided by you...
I am the airtel prepaid customer. I was using the airtel gprs service. Since december2006 i want to...
I am using the airtel prepaid sim. Company has disconnected my outgoing call facility many times for verification. I have submitted many times the verification documents but I have to face this problem many times. First my company disconnected my outgoing facility on 1 Dec. and and on 7 Dec the service continued. But from one month I am facing this problem many times. Now I m frustrated. Whenever I call customer care they said that your verification is alright and your cellphone will be working within 24 hours. But today again company has disconnected my outgoing as well as incoming service. Now I m going to consumer court for logging my complaint.
A copy of email to customer care services of Airtel: I had bought the Airtel postpaid card for the mobile...
Airtel kept Gundas for recovering money. Be Careful while receiving any phone from following numbers.
011 - [protected]
011 - [protected]
011 - [protected]
011 - [protected]
If they say I am a Lawyer, Court Case notifier or an Inspector don't hesitate to fire like any thing to them.
They are very cheep guys (Kutte ke Awlad). if you throw some food to those dogs they stop braking.
Think and act.
Don't fear. To such kind of calls.