I bought a new SIM card from a shop at Pune station. I filled up the necessary form immediately. On the next day I submitted my photo as well. It appears the shop keeper has not sent the photo to Airtel Office, and hence I received sms / calls from Airtel. I went again to the shop and he assured me that the photo has been sent to Airtel. But today to my surprise, I find that the service has been withdrawn! The message "Call [protected]" for customer care : On trying this number through a landline, the response says that the number itself is not registered! Now what do I do?!!! Shoot down the shop keeper who sold me the SIM card? Does Airtel have any control on such third rate callous vendors? Or is it that Airtel office itself has misplaced the application or photograph? Why do they sell SIM cards thru such outlets? Secondly, is there an after-sales service available? Customer care?
By the way my cell number is [protected]. I am sure Airtel can do something about such SIM card vendors. Or else something must be done about Airtel itself!
I was alerted by the Transaction Review folks at my bank on 02/08/07 that AirTel was processing three separate charges using my Debit Card number. Each charge was for $208.33 for a grand total of $624.99. One such charge has already cleared my bank pending their FRAUD investigation. I have phoned and Emailed the Company repeatedly with NO HELP, NO ANSWER or a response of any kind. I am not a victim of the "bank deposit check" scam currently operating in Hawaii where I reside. This is the fraudulent use of my Debit Card which had to be cancelled. This is really frustrating because I am on a fixed income and now must cover these amounts, $624.99 until my Bank can proceed.
We (my friend and me) got calls from one Himanshu Rana from Unique Marketing services ( Shop No.9, Rajnath Apartments, Near Shri Ram Mandir, 90 Feet Road, Bhayander East, Mumbai) to convert our prepaid plan to "VERTICAL 99"- a postpaid one. As the scheme was looking attractive, we purchased SIM (Worth Rs. 599/- each).
We filled up the forms and gave all the necessary documents asked by him om 02.02.07. He told that by Monday (05.02.07), we will get verification calls and after that our new SIM cards will get activated.
But, till date no verification call has come. When my friend and me contacted on the no. [protected] given by him, we got repeated reply that Himanshu is not available on the no. And when I told that I am registering a complaint on Airtel website, he said me that it will be of no avail, as he himself looks after these complaints.
I purchased a new airtel connection postpaid in nov 06 particularly for gprs mobile internet. From day one...
I am really fed up with Airtel services, it very irritating ...
I had requested for my GPRS deactivation and for my refund for the unnecessary deduction from my account, but no action taken.
I had activated GPRS on 26th jan morning and tried to deactivate it that night itself, but was not deactivated. I tried with 56562 more than 10 times on the following days but still not deactivated.
Every day I receive the message “Your balance is deducted by Rs.12 for your VAS download.”
GPRS is not getting deactivate, it is not my fault. From so many days I am trying to deactivate it.
I have call up your customer care executive to find the status about the GPRS, sometime they say GPRS is active and sometime they say GPRS is deactivated. How automatically this activation happen??
And every day my balance is deducted by Rs.12
Costumer care executive doest not care you when you try to talk with them.
I have a problem r that there were certain msg charges which were deducted under the free msgs schemes. Although I have free msgs left in my account but sometimes it deduct charges without any reason & moreover I have a problem re - my 121 (Customer care) no. It doesn't work. I came to know that its on msg mode without any reason. Actually I have talked with the customer care people many times at mohali office (Chd). But they don't respond properly. Recently few days back I have talk with mr. Kunal prashar (Manager operations) re my problem and he assured me that it will be sort out in 12hrs but there was no response, then after 2 days I again call and talk with mr. Chetan chopra (Team leader) and he assure me that your problem with sort out latest by 5th feb, 07. And all your charges would be credited. But till now there is no response. Airtel has very poor service and cheating customers.
I have been trying to register as a contestant with kbc through my airtel mobile number since the january 29th episode when the lines had opened up for the same.
But since kbc is running two competitions simultaneously, ie, har seat hot seat and the question to register as a contestant on the show, every time I try to answer the question for registering, I get an automated response saying that the har seat hot seat lines are now closed and then I get charged for that call as well!!
To better understand my complaint, one has to understand the show format. The har seat hot seat competition is only valid during each episode from 9 pm to 10 pm. After that, the question to register as a contestant flashes between advertisements after 10 pm till 8 pm the next day. So far I have been trying to register for episodes 26, 27, and 28 but every time I try to answer, the har seat hot seat automated reply comes on. The problem also lies in the fact that the number to be called in is the same for both competitions, ie 5646 followed by the correct entry, ie, either 1, 2, 3, or 4
I had complained at the nearest airtel outlet close to my home and I got an sms from the company stating the error was fixed but when I tried again, I kept getting the automated response from har seat hot seat and getting charged again!!!
I reside in the state of karnataka and I know that mine is not an isolated case as I have tried doing the same from a relative's cell phone and got the same response.
This is in reference to the complaint raised by me for "No network coverage" in the basement in Sector 18, Gurgaon (behind Maruti Udyog).
The complaint number is : [protected].
The request was raised on 23-Nov-06 and the expected date for resolution was 27-Nov-06.
I wish to bring to your notice that the status of my request is still "OPEN" and I have not heard from anyone from Airtel side.
This is a known issue in this area and I am not able to understand why Airtel is so keen in loosing it's old customers for this very old issue which can be resolved by installing a booster (which all other service providers have already done).
I take this opportunity to raise this issue through your esteemed organization, so that Airtel does something to improve it's services and does not let few people to spoil the company's name.
I am being a customer of Airtel-Nasik since last two years.Now I am a customer of Airtel-Mumbai. I have been...
First of all I want to say never take Airtel connection at least in Bangalore. I took Airtel Pre-Paid...
I am a tourist in India and have resubmitted all needed documents, photocopy of the passport - with Indian visa, photos and whatever I was asked for, but now Airtel is asking me, via SMS, to "submit documents...", or else... I am now in Jaipur and cannot submit any documents in Delhi and guys here in Jaipur say there is nothing they can do. So, it seems that my phone will be disconnected because of the laziness or/and incompetence of the guys in Delhi office.
I have bought a Airtel Sim on 15.01.2007. While using this SIM, I am unable to send SMS to anyone even to Airtel at 121. There is no problem to receive SMS, to receive and dialing a call.
I am an airtel mobile prepaid user. My sincere advise to all airtel users is that "dont ever call customer care in 121 believing your complaints would be attended promptly". Airtel has this facility to discourage its customers when they approach with a complaint. According to trai regulations, whenever a customer contacts a mobile operator's customer care, he should be provided with a docket number and the next time you make a follow up call you have to mention this number and the mobile operator should be able to trace the complaint history and know the current status of the complaint. But this procedure is not at all followed by airtel. But some operators like former bpl mobile did this. Whenever you make a complaint, they record it and send you an sms with your query number, so that it would be easy for making a follow up. But airtel customer care executives try to avoid you by asking you lot of questions regarding your complaint and each time you make a call to know your complaint status, a different executive will be attending your call and you will have to explain everything right from the beginning. No matter how many times you contact 121, the same type of situation you will face. If you insist on getting you connected with some higher official, they have a fake button which will make a ring tone noise making you believe that your call is being directed to some higher official of the company but nothing will happen even if you hold the line for five or ten minutes. So the best thing is send an email regarding your complaint to the nodal officer and the ceo/coo of the respective circle. The email addresses can be found out in the following links.
Always prefer for a written response so that you can have a record of the correspondence for future action! You will probably receive a reply in about 2 or 3 days. Even then if your complaint is not redressed properly do not hesitate to send a legal notice and register a case with the consumer addressable forum. And don't hesitate if the amount involved is as low as rs.50 or 100/-. It is our money and we pay for their services and they don’t provide us anything at free of cost!
I have airtel sim card and belongs to maharashtra region. from past 5 days i have the call diverting problem...
I've a Airtel Prepaid card of Friends scheme card with 2 of my other friends. I opted for CUG Benefit...
I called to book my Air Tickets through an agent called 'Make My Trip.com'. I had to call them to...
My Friend is having Mobile Connection Prepaid with Airtel. I Recharged for Rs. 120 through Internet from ICICI bank Account. Mistakenly I typed wrong number. I complained this to the Airtel Customer Care at 121. He said you can get cash back or can not do the revert. This so bad. And since then i am not using Internet Recharge Option for any mobile.
On this Sunday I got 1 message from Airtel from 678000 saying "Your Hello Tunes Subscription Pack for 30 days has been updated. Dial 678 to select the latest songs as your Hello Tunes."
As it was free of cost I dialed 678 to set a latest song as Hello Tune for my number. Immediately after that my account was debited with Rs. 65. I downloaded this Hello Tune only because it is free. I don't want if it is being charged. This is unfair to me and I want my money credited back to my account.
I called your customer care executives twice on 15 Jan & 16 Jan. They said you deactivate your hello tune by dialing "*106#" and your money will be credited back to your account within 24 hours. It has not been done till now.
Lastly when I called customer care executive today (Jaideep Nimbalkar) he told me that your money will not be credited back to your account. He also said that you are fooling around by saying that it was not mentioned in your message that downloading a latest song will cost you money. You will have to come to our office and bla bla bla.
Authorized Dealer of Airtel "InfoMark Solution Malad mumbai" have cheated me.
They call me claiming that they are calling from Airtel, offered a post-paid connection (currently i am using Airtel-Prepaid connection). I agreed, for the connection so they send their executive on 30th Dec 2006, to give me SIM card and collect the documents.
I paid him 600Rs. and he told me that SIM will b activated in 3 working days. When i contacted them after 6 days. They told me that, Airtel wants some other address proof as a document, and they will be sending same executive to collect document. For 10 days no one comes.. i some how manage to send my document to them. I submitted copy of leave n license agreement of my house. Now its more then 16 days and my SIM is still not activated... With lots of efforts i was only able find out that these agents are not from Airtel but from Infomark solution
When i try to contact them, they don't even answer my call.
I contacted customer care number 121, They told me that their is no record of any such application and asked to contact the Agent/dealer who gv the SIM card.
They never pickup my call....
Name of the Agent who call me for postpaid connection is "Pinky" - [protected]
Their team leader's Name is "Neha" - [protected]
Agent who collected my document n gv me card is "Pretam Shetty" - [protected]
Plz can anybody tell me Where should i go.. how can i get refund... i don't want Airtel postpaid connection now....From Where can i get my MONEY BACK
Should i report it as a scam in police... or should i go to consumer forum..
If this is the service Airtel providing now... what should i except from them people in future....
Airtel will loose many of its customers because of this "InfoMark solution"!
So guys beware of InfoMark Solution and Airtel
I am using this Airtel number [protected] since last three years. In November I received messages and calls from airtel customer care asking me to submit identity proof and address proof for verification. As I have recently shifted to Delhi, I did not have any documents. It took time for me to get the PAN and Rent Agreement made. Since then I am wondering where to submit these papers? The vendor from whom I bought the SIM told me the address which I could not access due to my busy work schedule and also due unawareness of the places and convince in Delhi. On December 7th, When I recharged my phone with one month's validity, I found that my outgoing is already barred (though they did not forget to update the accounts). On January 10th, I could manage to find one Airtel spot at Sarita Vihar, H-Block Market. There I dropped the papers in drop box as told by the fellow there and also got the phone recharged with one month's validity. The accounts were cleared with immediate effect. I received the message of recharging but my outgoing is not started till today. These fellows are so quick in receiving the money but then dont ask for the services because even their data base recognizes only the money and not the services!!!
Before Delhi, at Aligarh, I used Airtel number. There, whenever we faced any problem, we consulted with customer care executive, who could be accessed by dialing 123-9. But now, I don't know how to talk directly to the cc executive. If you dial 121 in Delhi, only computerized voices will eat your time and patience out!!!