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Agoda Company Customer Care Service

Agoda Company Pte. Ltd.

30 Cecil Street, Prudential Tower #19-08
Singapore - 049712

Customer Support Phone Numbers

+44 20 3027 7900(Customer Service) 50 50
Work days:

Agoda Company Complaints & Reviews

Agoda Company / hotel (de baron resort)

Jezmeen on Jun 29, 2017
Hai Agoda, we book hotel De Baron Resort on 24th June 2017 - 28th June 2017 through Agoda but the hotel gave us very poor services...no housekeeping have made we need to call them everyday to do housekeeping and they come after 1 hour. Never change bedsheets, towel and don't even wash the...

Agoda Company / agoda asked for sensitive information

Arinta Zerri on Jun 23, 2017
Never use Agoda, never! When you booked a room, Agoda will ask you to send photo of your credit card and ID. These are very sensitive information that nobody should give to any online merchant. This is wrong, dangerous and should be ignored by all Agoda user. Use other online merchant such...

Agoda Company / charged 4 month before arrival when it says "pay at hotel"

Jojo2017 on Jun 13, 2017
the Agoda website advertise "pay at the hotel", we choose the higher rate for pay at hotel. then found out we've charged 4 months before we arrived the hotel. When I question who authorise the charge on my credit card, they reply there was an error, but nothing they can do about it... Can...

Agoda Company / fraud credit card and booking canceled

Carolina surya on Jun 4, 2017
I made 2 bookings on 18th May in Hilton Vancouver airport Hotel for 2 days (2-4 June). After booking and payment was settled I received email booking confirmation. I also received a text message from my bank confirming that the payment had been made. But when my boss would like to checked...

Agoda Company / did not get the booked room, and not refunded

SS Preston on Jun 4, 2017
I booked (booking id 212916692 03-05/06/17) a pool view bungalow at the Mangrove River Resort (Sihanoukville Cambodia) but did not get this, instead we got garden view (see pics attached). They said that they received the booking as garden view as their pool view have been all booked out...

Agoda Hotel Reservation / unauthorized credit card charges

Teresita V Pascual on Jun 3, 2017
Dear Agoda, April 14-April 19 The amount of Php 1595.64 was charged to my BPI Express Credit Card for Agoda Hotel Reservation London. I did not plan to go to London thus would not have made any reservations or bookings in any hotels in London. Please clarify and send a letter to BPI...

Agoda Company / misleading of information of hotel

Sport House on Jun 1, 2017
Dear agoda, I would like to ask for refund due to improper information shown on agoda web. My friend and I, total in 3, booked pade dive resort Deluxe ocean view for 5 days 4 nights with RM248 per night. Information shown is 2 single bed and 1 king beg. With this ‘2 single bed AND 1 king...

Agoda Company / credit card charge involving exchange rate

OpaVaj on May 26, 2017
I booked a villa in Maldives for 3 nights (USD 2, 796.27) with Agoda about 2 months ago and I received the email indicating the charged amount of USD 2796 on May 24.   For fair practice code, Agoda should had charged the THB equivalent of USD 2, 796.27 on the pay date of May 24, 2017.  The...

Agoda Company / complaint for unable to login to ycs agoda.

Gnanams on May 19, 2017
We are the Gnanams hotel in jaffna Srilanka, we no of time trying to call your SriLankan agent Mr Safraz his phone is ringing but no answer from him why? but we are receiving your voucher with out any card nos. so we are unable to collect the money from the Voucher. So please take...

Agoda Company / payment charged for cancel booking

Nieyta Eyamo on May 15, 2017
I booked a room for 2 days for 31/3 & 1/4/2017 which agoda online gave me an option of 'book and pay later' in early March 2017. Prior to this booking I failed to receive any booking confirmation or reminder for payment until 27th March 2017, I tried to manage my booking by using the ID...

Agoda / asked for additional documents

Carol on May 10, 2017
Agoda is absolutely ridiculous and I don't recommend them to anyone. I tried to book a hotel stay and they did not accept my card. I even contacted their support service and asked them to help me with my reservation and they said that there was some kind of issue with my card. Then they said...

Agoda Company / hotel room conditions

Junhao Oh on Apr 17, 2017
I had book a room at JB Central Hotel through Agoda and the room is in terrible condition! I had a change of 3 rooms and none was in an acceptable condition. The first room (1212) had its front door lock half spoiled, toilet bowl choked and the internal lock had screws off as well as the lock...

Agoda / reservation voucher

harish ganapathy on Apr 17, 2017
Dear sir I booked a hotel in bangkok 1) date of 28th may to 29th may( hotel ramada dmm ) booking no. 28480945 Booked a hotel in kuala lumpur, malaysia 2) date of 29th may to 31st may ( hotel arenaa star ) booking no. 204816001 3) date of 29th may to 31st may ( hotel arenaa star...

Agoda Company / double booking arriving on site

Surendran on Apr 12, 2017
On 31st March i booked an apartment in cyberjaya, n arriving location no information about owner and i had to walk forth and back talking to security guards hardly can understand local nor english language. Got the key no electricity in the unit. Called agoda cs, n step down found another...

Agoda Company / hotel booking

Rlam on Apr 4, 2017
Really disappointed with the way I have been treated. Booked 1 night stay for 8th april but confirmation email had the wrong date, even though it clearly showed 8th april when I booked. Unable to contact agoda customer services for 2 days, despite sending several emails. When I did get...

Agoda Company / agoda.com - booking cancelled

840bmw on Mar 13, 2017
I made a booking on the evening of the 8th March for a hotel apartment in Dubai for the following day. After booking was complete I received email and text message confirmation of the booking. I also received a text message from my bank confirming that the payment had been made. When I got...

Agoda Company / early check in at novotel platinum pratunam hotel bangkok

Gittika Avneesh Sachdev on Mar 8, 2017
We had made booking for Novotel Bangkok Platinum Pratunam (Name : Avneesh Sachdev, Room Number : 1907) through Agoda.com. Our check in date was 7th March and check out on 10th March'2017.Currently staying in the hotel.We reached early ie. 8:40 am at hotel and requested an early check in a...

Agoda.com / customers didn't get the rooms they booked.

Persada on Feb 26, 2017
4 rooms (Superior Double) booked under Noraini Abd Bakar was not available during check in on 23rd Feb 2017. The type of room has been changed to Triple and Quint. The name of the hotel is Thanh Long Tan Hotel, Ho Chi Minh City, Vietnam. Booking ID is 200472169. So, due to the changes of...

Agoda Company / cancelled booking on 5 hours before check in time

xstwlx on Feb 19, 2017
My friends and I decided to have a short getaway over at Lexis Hibiscus, Port Dickson and booked our Seaview room using Agoda in December 2016 for our trip on 18 February 2017. We even sent another email requesting for early check in through Agoda, and in which they have responded to u...

Agoda / hotel booking

Kavalerij828 on Feb 15, 2017
I have booked a hotel stay in China via Agoda website and my booking was cancelled. When I contacted Agoda they said that information provided by hotel was false and that all rooms were sold out. They said I'll get a refund as soon as possible. After about two weeks of waiting and I...

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