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Agoda Company Customer Care Service

Agoda Company Pte. Ltd.

30 Cecil Street, Prudential Tower #19-08
Singapore - 049712

Customer Support Phone Numbers

+44 20 3027 7900(Customer Service) 81 76
Work days:

Agoda Company Complaints & Reviews

Agoda Company / one palm tree apartments

Hannah abel on Jan 16, 2018
Booking reference-244541065 We booked an apartment to sleep in after our 24 hour flight from the UK to Manila. We had another flight early the next morning so wanted to be next to the airport. When we arrived at 12 o'clock (as agreed previously with the woman who owns the apartment) we were...

Agoda Company / reservation red planet hotel, angeles city, philippines

صلاح حسن on Jan 15, 2018
hi sir, while I processed the payment of my reservations first time, a message appear to me, that it was time out, and then, i reserved again the same hotel, same room, same date, but unfortunately they deduct the amount twice, therefore, please refund one of the transactions that been...

Agoda Company / payment made on my credit card

Monch Lee on Jan 11, 2018
I did not push through with the payment nor ever checked-in on the said dates, December 26-28, 2017, regarding booking numbers 240257276 and 240258500. I would therefore like to complain regarding this matter and please make sure that this will be cancelled or make the reversal on my...

Agoda Company / the apps said my online booking failed but agoda took my money

Rustum on Jan 5, 2018
i used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines. The apps says that the online reservations failed so I paid cash on the hotel insted. January 3, 2018 I call my bank to check my remaining balance on my Credit Card ...

Agoda Company / unauthorized credit card charges

Dalvir Singh on Jan 2, 2018
I have book hotel in Grand Kampar Hotel on 02 January 2018 after 3 hours I done the cancellation and been penalised to paid the half of the booking proce which is RM222.51. I want the management to look the matter seriously and I want them to refund my full amount which they charged my...

Agoda Company / room booking

15k4n on Dec 30, 2017
I booked and paid my 7-pax private room. When I arrived at the hostel, there was someone staying and sleeping in my room. Suppose the room was for ourselves. We were so frustrated with this hostel management who let other people stay in our room knowing that we confirmed and paid our room...

Agoda Company / hotel booking

AnanyaD on Dec 29, 2017
I booked one hotel in Pondicherry through Agoda, total payment was made. But when I called hotel to confirm few things I came to know there is no booking against my name. Now Agoda customer care number is also not available and there is no response of emails. My money is gone and I can't...

Agoda Company / no booking confirmation received, credit card has been charged

Nurdhi Widiyotomo on Dec 28, 2017
Tried to book online, no confirmation received for booking id 245987901. No response from the property and never met with the property agent. Then, the amount for the property has been charged to my card. I cannot contact Agoda by phone as I don't have any confirmation of said booking...

Agoda Company / hotel overcharge without inform

Gabriel Viva on Dec 27, 2017
I had book hotel though agoda start from 22/12-25/12 at Ploen Chaweng Koh Samui Hotel. I book for 2 adult room however I bring along 1 kid. After I arrived and receptionist given me room key. They giving me room come with 1 king size bed and 1 single bed room. When on the days I check out...

Agoda Company / want access for booking

Vinayak Mangaonkar on Dec 26, 2017
I want to access my booking for amending it. somehow it is not responding. Last week I have done booking for hotel in Mount Abu, India. ineed to amend this booking. Name VINAYAK MANGAONKAR Booking ID 208190666. Require to amend the dates. My email Address is wrongly entered in the...

Agoda Company / complaint for booking id# 250425160

Ronnell Dy on Dec 24, 2017
Dear Agoda, I would like to condemn and complain the way how Songwontel Guesthouse (in Seoul, Korea) treated us and rejected our Agoda booking when we arrived at the venue and showed them our booking confirmation! We are expecting a warm welcome, but instead, the owners of Songwontel rudely...

Agoda Company / agoda price guarantee

rajkkk on Dec 20, 2017
For refunds no one is responding to my emails. Its been more than 8 days on my first request. Then when i chatted -" they saying we havent got email, send again" . three days after email - no one till responds. Now they want user to select exact same period, which you guys can do. But still...

Agoda Company / cheated on my loyalty rewards

To Agoda agoda cheated on my S$400++ credits. they credit back into an obsolete credit card and asked me to claim from that bank, is there a better excuse than this? what can I do to get back? also Mr Yoga from their customer service is very rude to me on the phone.! what can you do...

Agoda Company / customer service thailand

Markus K on Dec 14, 2017
Dear Agoda, I been shocked about how clients been treated and the phone is been slammed down on me.  It must be the rudest conversation I came across in a long period. Spoke to my lawyer right now and he can not even bother to go against Agoda because this behaviour is outrageous in the...

Agoda Company / taking booking for a location that is a private residential condo and not a hotel

Kenscot on Dec 14, 2017
The Palm Wongamat Pattaya is a private residential condo where holiday and short term rentals are not allowed and this practice is illegal in Thailand. It is also having a detrimental effect on local hotels. Those who do book are not allowed to use facilities pool etc and could be ejected...

Agoda Company / reservation made for miridiya lake resort - booking id 245975724

Kasun Ranasinghe on Dec 12, 2017
We made a reservation for a Deluxe Room via Agoda during a long weekend. Later on the same day, we made another booking for another couple for a Budget Double Room via booking.com. Upon check-in we were billed immediately for both rooms we had booked and later both families were taken to...

Agoda Company / dishonest dealing

Yvonne Lin on Dec 10, 2017
Requested to cancel hotel in Bali due to volcanic situation but was told that hotel replied saying it requires a cancellation of flight before they can cancelled my booking. Wrote in to the hotel myself to defer the dates, only to be offered a cancellation- no fuss and additional document...

Agoda Company / no booking confirmation received, credit card has been charged

Smokies442 on Nov 30, 2017
Tried to book online, no confirmation received no booking in my bookings on the ap so thought nothing had gone through.then Today the amount for the hotel has been charged to my card. I cannot contact Agoda by phone as I don't have any confirmation of said booking therefore no booking...

Agoda.com / they are refusing a refund after falsely advertising

Renejleo on Nov 28, 2017
Good day, My name is René, a while ago I made a booking on Agoda. I flew home to Cape Town where my parents stay, and as a surprise I had booked a stay through your website Excited to spend much needed FAMILY time, we took am hour drive to The Lagoon Beach Hotel and Spa. This was supposed...

Agoda Company / book hotel charged my credit card but not confirm

tukkyjung on Nov 26, 2017
As per my booking ID 240169341 on 2017, 25 November I had booked Grand President hotel on 1 - 11 Dec 17 with Junior Suite room, after book I got messages from bank already charged full amount of my booking. I waited for confirmation of booking for a night it wasn't sent till I contacted to...

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