Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Agoda Company Logo

Agoda Company Customer Care Service

Agoda Company Pte. Ltd.

30 Cecil Street, Prudential Tower #19-08
Singapore - 049712

Customer Support Phone Numbers

+44 20 3027 7900(Customer Service) 41 42
Work days:

Agoda Company Complaints & Reviews

Agoda Company / hotel room conditions

Junhao Oh on Apr 17, 2017
I had book a room at JB Central Hotel through Agoda and the room is in terrible condition! I had a change of 3 rooms and none was in an acceptable condition. The first room (1212) had its front door lock half spoiled, toilet bowl choked and the internal lock had screws off as well as the lock...

Agoda / Reservation voucher

harish ganapathy on Apr 17, 2017
Dear sir I booked a hotel in bangkok 1) date of 28th may to 29th may( hotel ramada dmm ) booking no. 28480945 Booked a hotel in kuala lumpur, malaysia 2) date of 29th may to 31st may ( hotel arenaa star ) booking no. 204816001 3) date of 29th may to 31st may ( hotel arenaa star...

Agoda Company / Double booking arriving on site

Surendran on Apr 12, 2017
On 31st March i booked an apartment in cyberjaya, n arriving location no information about owner and i had to walk forth and back talking to security guards hardly can understand local nor english language. Got the key no electricity in the unit. Called agoda cs, n step down found another...

Agoda Company / Hotel booking

Rlam on Apr 4, 2017
Really disappointed with the way i have been treated. Booked 1 night stay for 8th April but confirmation email had the wrong date, even though it clearly showed 8th April when i booked. Unable to contact Agoda customer services for 2 days, despite sending several emails. When i did get...

Agoda Company / Agoda.com - booking cancelled

840bmw on Mar 13, 2017
I made a booking on the evening of the 8th March for a hotel apartment in Dubai for the following day. After booking was complete I received email and text message confirmation of the booking. I also received a text message from my bank confirming that the payment had been made. When I got...

Agoda Company / Early check in at novotel platinum pratunam hotel bangkok

Gittika Avneesh Sachdev on Mar 8, 2017
We had made booking for Novotel Bangkok Platinum Pratunam (Name : Avneesh Sachdev, Room Number : 1907) through Agoda.com. Our check in date was 7th March and check out on 10th March'2017.Currently staying in the hotel.We reached early ie. 8:40 am at hotel and requested an early check in a...

Agoda.com / Customers didn't get the rooms they booked.

Persada on Feb 26, 2017
4 rooms (Superior Double) booked under Noraini Abd Bakar was not available during check in on 23rd Feb 2017. The type of room has been changed to Triple and Quint. The name of the hotel is Thanh Long Tan Hotel, Ho Chi Minh City, Vietnam. Booking ID is 200472169. So, due to the changes of...

Agoda Company / Cancelled booking on 5 hours before check in time

xstwlx on Feb 19, 2017
My friends and I decided to have a short getaway over at Lexis Hibiscus, Port Dickson and booked our Seaview room using Agoda in December 2016 for our trip on 18 February 2017. We even sent another email requesting for early check in through Agoda, and in which they have responded to u...

Agoda / Hotel booking

Kavalerij828 on Feb 15, 2017
I have booked a hotel stay in China via Agoda website and my booking was cancelled. When I contacted Agoda they said that information provided by hotel was false and that all rooms were sold out. They said I'll get a refund as soon as possible. After about two weeks of waiting and I...

Agoda Company / Pulai spring resort staff is a theft

JR Wang on Feb 12, 2017
last couple week ago I was checked in at pulai springs resort and lost my money about 300bucks, I approched to woman that cleaned my room that time she was cleaning another guest room, I asked her if she see my money that I put on table or not she said that she didnt see any money there...

Agoda Company / So sofitel hua hin thailand

Charlie0 on Jan 30, 2017
We stayed our first night in So Sofitel Hua Hin Thailand and found no air conditioned in our room. We didnt know what time it was shut. We called to the reception and got the service and 10 mintues later the air- con work again. We asked what happen ..and the answer that something wrong...

Agoda / Agoda advertised hotel room images look nothing a like real space (Booking id 115036976)

Phuc Tu on Jan 11, 2017
I have book 3 nights at the Harbour Plaza North Point hotel in Hong Kong with the booking ID 115036976 for Premier room Via Agoda. The photos advertised on the internet is for a brand new renovated room, however the room that was given to me from 6th Jan - 9th Jan 2017 was infact a very old...

Agoda Company / Do not rely on agoda’s price guarantee

rayg12345 on Jan 9, 2017
Agoda do not honour their price guarantee. They keep promising refunds back to your credit card and after months of waiting they offer to redeem points instead. Even the points to redeem were not enough to get a discount off a later $700 booking. I finished up changing over to Hotels.com...

Agoda Company / Reservation

Lucy Cornwall on Jan 7, 2017
I booked a hotel, 2 rooms at hotel arjun in haridwar, india, through agoda. Booking ref: 88478157. When my party arrived on 8/12/16 I was told that there had been no bookings made. The manager informed me that they did not work with agoda anymore due to payment issues, and that there had...

Agoda Company / Price increase without notice

Stephen Burman on Jan 5, 2017
Further to my 4 th email that nobody has responded to again, booked 4 rooms in Hotel fortune Mumbai . Rooms were re booked out without notice . You took my money £254 for two nights 4 rooms, then you replaced the accommodation for us with a flea pit, absolutely disgusting rooms that I wouldn't...

Agoda/Booking ID 115653350 / Poor hotel service and lack of basic amenities like clean room, bathroom and bed-sheet.

arun_r_p on Jan 1, 2017
I had booked Hotel Haveli (Jodhpur) vide Agoda from 01st Jan 2017 to 02nd Jan 2017. I had booked for 2 adults and 1 child ( 3 years). Agoda had billed for additional bed, which was not required since the child was too young to sleep on his own. I had reached the hotel (with my family: wife and 1...

Agoda Company / The property/hotels description

berta88 on Dec 30, 2016
Dear Admin of Agoda, I would like to report you a complain about Raha Grand Hotel that we booked for 7 nights the economy double room (28th Dec 2016 to 4th Jan 2017) that costs me NOK 3, 321.85 (around THB 13, 780). My booking ID is 111565358. The bottom line is, nothing of what is stated...

Agoda Company / Booking no 112753108

Ralph Del Rosario on Dec 22, 2016
I booked my trip Seoul for 5 nights thru agoda however I missed my flight so I immidiately informed agoda about it. I did not receive any response from the customer service team. When I arrived at the hotel on the second day of the booking, I was informed by the front desk that agoda...

Agoda / Booking cancellation

Kiarah on Dec 6, 2016
My friend used my credit card to book a hotel in Singapore through Agoda website and cancelled it right away, but agoda still charge the booking and haven't returned the money yet after more than 1 year! We kept on following up but there was no progress on this matter for a very long time...

Agoda / Payment not received

lskgoud on Dec 1, 2016
Hi, I booked a hotel in las vegas on 26 nov 2016 at 5.00 am with Booking ID: 113359330, when i went to hotel, they said me that checkin starts from 3.00 pm, i also asked if i could checkin early for extra price but they said they dont have any rooms. then i went to different hotel through...

Contact Us


Avoid Scams When Donating to Haiti Earthquake Relief
Avoid Scams When Donating to Haiti Earthquake Relief
more videos More Videos

Reply to