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4.2 5629 Reviews

Agoda Complaints Summary

66 Resolved
1141 Unresolved
Our verdict: If considering services from Agoda with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Agoda reviews & complaints 1231

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4:30 am EDT
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Agoda - Purchased air ticket with agoda platform

Flight schedule was 20-24/9 from Hong Kong to Taipei, travelled with China Airline. I bought 2 tickets from Agoda platform, on the ticket confirmation the name was in the correct order, however when I arrived at HKIA, the check in counter told the names were in incorrect order and I had to pay the fee for changing the names onsite. I contacted Agoda and...

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10:33 pm EDT
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Agoda Booking ID [protected] Hotel ultimate Abhudabi

We had the worst nightmare as this was the worst property with improper Google map location, no one lifting phones, no reception , and a pimp area with all africans and no one to attend when physicaly visited. And we were not the only ones there were 6-8 families couples bachelors searching for the guy responsible for handling this property .

We had to forcibly stay else where , dint sleep the whole night and paid 3 times money to stay in a hostel but still a clean place.

We want to register our complaint and want the money refunded ASAP .

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3:39 am EDT
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Agoda - Refund and no update from customer service

id [protected] gain, I would like to reiterate that you guys were the one who relocate me to the new hotel. I paid and in cash even though I ask for receipt which they told me that they do not have. I did not pay using a credit card. They ask me to transfer it to their GCash account ( see conversation about the payment and the payment that itansferred.) If...

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6:03 pm EDT
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Agoda - Overcharges

Below is an email I received after I enquired about getting my overcharges back...I may be reached at [protected]@gmail.com. I booked for myself and husband on his computer (marcotte.[protected]@gmail.com). Receipt #3350627 To Maurice Marcotte Date August 18, 2023 Pay method ****- 4349 Total $ 242.00 Booking details Property name Days Inn by Wyndham Ottawa...

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2:47 am EDT

Agoda Flight booking

Hi

I have booked a flight in agoda on 27/09/23 for the fight from HYD-GOA on 5th oct 2023, later i have cancelled it because of a personal reason. I have asked for the refund of 8167.12 INR and intially they have told me that they will give the refund of rs. 5000 INR and i have received any update or refund. ihave called the customer care no. several times and now they are saying that money is not refundable completely.

Also they are asking me for the proof about our verbal conversation which is not saved. Kindly do needful and refund the money. The amount is really huge for me and it is an immense loss if i won't get refund. please initiate the refund.

Booking id - [protected]

Desired outcome: i would request the refund from the company

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3:38 am EDT
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Agoda - Forfeited price freez deposit

Price Freeze booking ID - [protected] I have booked hotel JuSTa Rudra Resort & Spa at Kolad in Maharashtra for Check in on 1st Oct 2023 and Check out on 2nd Oct 2023 vide above Booking ID. The prize Freezed was Rs. 5199.15. I have paid a deposit of Rs. 832/- for price freeze. The above booking was done on 28th Sep 2023 and I was given time until 29th Sep...

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10:14 pm EDT
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Agoda Customer service

My card details were leaked and was used in an unauthorised purchase at Agoda. I called Agoda customer service and was appalled at how their staff lacked empathy. I asked if there was any way I could stop the purchase as it was still parked under pending in my bank account and I have already deactivated said bank card and all the staff could say and repeat was “no booking ID I cannot help you”

Desired outcome: Get back to me and cancel that unauthorised purchase

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2:32 pm EDT
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Agoda Booking Refund

I requested to cancel my booking before it was confirmed but they said to wait for the booking to be confirmed before they can have an action regarding my concern.After the booking was concern no action was made. I was trying to email them with a different account sadly because my orginal email was deactvated by our organization but they are saying to use it.

Desired outcome: Refund

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9:27 pm EDT

Agoda Breakfast included in the price stated..Crown Plaza Changi Airport Singapore

Have booked yesterday into Crown Plaza Changi airport. for 2 nights .One June 2024 and other July 2024. Booking ID"s [protected] and [protected].

WE are booked into Standard Jewel Wing rooms. On your website it stated Optional benefit Breakfast at AUD 81 the item was ticked so I assumed that the breakfast was included the A$537 price .ON checking your receipt we received from Agoda there was no mention of breakfast being included.

please clarify.

Thanks

Barry

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11:19 pm EDT
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Agoda - Unresolved issue with fraudulent booking

I am writing to file a formal complaint regarding a fraudulent transaction that occurred on my credit card and the negligence on the part of Agoda in handling this matter. I seek your assistance and intervention to protect my interests and rectify the issues outlined below. 1. Security Concerns and Negligent Handling: On 27 July 2023, I discovered that my...

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10:01 am EDT
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Agoda Reservation of a resort in Goa

Hi Sir/ Madam,

Please note that I had booked a room in Goa from October 11th to October 14th for 4 members. 2 adults and 2 kids (4yrs and 5yrs). However, after receiving the confirmation, I noticed that the reservation was made for 1 adult and 2 children. In contrast, when I checked the Nanus Resort website, it indicated a deluxe room for 3 adults at a rate of Rs. 28,318.

I reached out to Agoda customer service in the hope of resolving this issue, but they offered assistance without fully grasping the problem. Now they have added the total capacity to 4 adults not assisting us in the way we want.

Desired outcome: I either would want to cancel and get my full refund back.

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6:36 am EDT

Agoda Hotel

I have booked the hotel from the agoda site and paid the full amount. When I reached the hotel the hotel manager denied the booking and did not allowed me to the hotel. Now I want my refund of the amount which I have paid to the agoda. And a apology letter from the company side that It is there fraud that they have done with me other wise I will sue them in the court for the thing they have done frauding of hotel. I'll request people not to book from the agoda's site as they did not have the services in them.

Desired outcome: Refund my amount which of 1150 INR and a apology for this type of fraud you are doing on the name of hotel booking and also keep your 24/7 services active these are not working.

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7:32 am EDT
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Agoda Hotel booking

We had booked a room in Fortune Park, Vellore for 3 nights via Agoda for 2 Adults and 1 child.

However Agoda changes the guests number to just 1 person without my consent and me having done bookings numerous times trusted Agoda taking my details as entered by me. I went ahead with the payment and the only blunder I made was that I did nt check the email these frauds sent me with booking done for just 1 person.

On arrival today at the hotel I am shocked on getting t know from reception that the booking is only for 1 person!

I called Agoda customer care for help and they kept me on hold numerous times and even spoke in a unhelpful tone. The call went on for 2 hours with us being forced to feel humiliated. I told them that we are here with a kids for medical reasons and need help as we have travelled for over 28 hours to reach here. No help was received!

I STRONGLY RAISE MY VOICE FOR A REFUND OF THE EXCESS AMOUNT PAID BY ME.

Desired outcome: I would like an apology for the way the agent spoke n handled the situation & a refund for my loss.

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8:24 am EDT
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Agoda - Re: Booking ID [protected]

I have been trying to contact the property for more information and they are simply not responding to my questions. I have sent them Message on 22 August, 24 August and 28 August. But No response. I Have also sent an email Still they are not answering my question ! But they have charged for the Booking I have been trying get infomation about the...

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8:55 am EDT
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Agoda - I also have issues using price freeze option.

Aug 5 2023 I chose to book a Price Freeze option for a family villa in Bali. (Screen shot attached of confirmation of the price freeze rate AUD2642.92). I then booked the Villa straight away as this was showing as the last one and I didn't want to miss it. ( screenshot of confirmation of cost of Villa frozen rate AUD2642.92, less deposit paid AUD128.00...

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5:30 pm EDT
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Agoda Bank deduction.

Dear Sirs.

Re: Agoda.com

I have had £435.88p deducted from my bank account today by the use of my Bank Card.

I have authorised no such transaction and this is a fraud!

Please would you arrange for this money to be returned to my Bank Account forthwith?!

I had trouble with your webpage earlier "Technical Problems" being the excuse.

My email address is valid [protected]@btinternet.com the chat page claimed that it was not!

I have let NatWest Bank know of this matter and they are in the process of retrieving my monies so no doubt you will ,be hearing from them!

I do not know how my bank details were found or used but this is a fraud and I am now overdrawn with my bank and no doubt I will have to reclaim the costs of this!

Please pay me back my monies and respond immediately!

This is troubling/worrying me a lot!

Thank you all.

Yours sincerely,

Robert Allen. England.

Desired outcome: Money £435.88p plus overdraught charges Refund!

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Afra Nawar
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Jan 12, 2024 4:39 pm EST
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Exactly same thing happened to me today, surprisingly amount is also same. Did you get the refund?

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9:14 am EDT

Agoda Refund payment

Hi

ID [protected]

I spoke two days ago with your customer service (Jeralin 3 Sep 1055 my time) about a resevation cancelation AND REFUND for hotel Amira in Bansko 17-18 Sep 23

She said that it is ok and the refund message is sent immediatelly to my credit card account. She said that the message will be there within 24 hours so if I will call the credit card today, they will rush this refund not to be paid on 10 Sep

I checked and your message was not recieved yet

Please check and advice

Thanks

Gidi

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10:52 pm EDT
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Agoda Booking Hongkong hotel

On June 22,2023, I saw the Hong Kong millennium new world hotel is HKD840/night on Agoda's website, so I booked the June 23,1 night. When the next day before noon to check in, I opened the mailbox to find Agoda confirmed letter display is USD840 / night, I was very surprised and shockd, I am immediately refused to check in, complaint to the hotel Front Office Manager, he suggested me to communicate with Agoda, Agoda customer service did not immediately give me any solutions, they said that they need to communicate with the hotel and suppliers, the fastest need 24-48 hours to give my response and solution. The hotel front office manager told me if I check, the cost of this room is HK$3999, but I declined, because it’s not my booking price, I feel cheated, so we left the hoter about 3 PM, There was no check-in and signature any paper. After then my credited card has been charged $840 instead HK$840. I feel so sad and I was cheated. Agoda refused to return the $840 to me until now.

Desired outcome: Refund $840

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2:01 pm EDT
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Agoda Trip no. [protected] not confirmed during check-in today in the fortune park vellore

We have booked 2 rooms through priceline and got confimation of the rooms as below :

Fortune Park Vellore

31 32a 7th East Main Rd Gandhi Nagar Katpadi , Santhavellore, Chennai,, 632006, India

redirect GET DIRECTIONS

Hotel confirmation number: Room 1: [protected] Room 2: [protected]

1 Night(s), 2 Room(s)

Check-in

Fri, September 01, 2023

after 14:00 - 23:59

Check-out

Sat, September 02, 2023

at 12:00

Room(s)

Room Type: Room 1: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.

Reservation Name: Bongrak Kim, 2 Adult(s)

Room 2: Fortune Club Room Max 2 guests. Hotels may charge for additional guests.

Reservation Name: Dongcheol Shin, 2 Adult(s)

Reservation Details

Meal Plan: Breakfast is included at no extra charge

See all reservation details

Desired outcome: PLEASE REFUND THE AMOUNT PAID OR BLOCKED IN THE CREDIT CARD

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2:02 am EDT
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Agoda - Intolerable customer service experience - not able to check in even though there is a confirmed reservation

Here is my formal complaint, but not limited to the following, for the intolerable customer service experience that I had for my July 22 KSL booking in JB Malaysia that I was not able to check in for 4 of continuous communication with your customer service representative, even though I received a confirmation for my booking: 1. Accepting my booking...

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Agoda Customer Reviews Overview

Agoda is a popular online travel booking platform that offers a wide range of accommodation options to travelers worldwide. The website has received numerous positive reviews from satisfied customers who have used the platform to book their travel accommodations.

One of the most significant advantages of Agoda is its user-friendly interface, which makes it easy for travelers to search and book their preferred accommodations quickly. The website also offers a wide range of accommodation options, including hotels, apartments, villas, and hostels, to cater to the diverse needs of travelers.

Another positive aspect of Agoda is its competitive pricing, which allows travelers to find affordable accommodation options without compromising on quality. The website also offers various deals and discounts, making it an attractive option for budget-conscious travelers.

Agoda's customer service has also received praise from customers, with many reviewers noting the prompt and helpful responses they received from the support team. The website also offers a 24/7 customer service hotline, ensuring that travelers can get assistance whenever they need it.

Overall, Agoda is a reliable and convenient platform for travelers looking to book their travel accommodations. With its user-friendly interface, competitive pricing, and excellent customer service, it's no surprise that the website has received numerous positive reviews from satisfied customers.

Agoda In-depth Review

Website Design and User Experience: The website design of Agoda is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing you to quickly enter your destination and dates. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process on Agoda is straightforward and user-friendly. Once you have selected your desired accommodation, the booking form is simple to fill out, with clear instructions and options. The website provides all the necessary details about the property, including photos, amenities, and reviews, making it easy to make an informed decision. The checkout process is quick and secure, ensuring a seamless booking experience.

Accommodation Options and Variety: Agoda offers a wide range of accommodation options, catering to various budgets and preferences. Whether you're looking for luxury hotels, budget-friendly hostels, or cozy vacation rentals, Agoda has you covered. The website provides detailed information about each property, including room types, amenities, and guest reviews, allowing you to find the perfect accommodation for your needs.

Pricing and Deals: Agoda offers competitive pricing and frequently features great deals and discounts. The website displays the prices clearly, including any additional fees or taxes, so you can easily compare and choose the best option for your budget. Agoda also offers special promotions and member-only discounts, allowing you to save even more on your bookings.

Customer Service and Support: Agoda provides excellent customer service and support. Their customer service team is available 24/7 and can be reached via phone or email. They are responsive, friendly, and knowledgeable, ensuring that any issues or inquiries are promptly addressed. Agoda also offers a comprehensive help center on their website, with FAQs and guides to assist users.

Trustworthiness and Security: Agoda is a trusted and secure platform for booking accommodations. The website uses industry-standard encryption to protect your personal and payment information. Agoda also verifies the authenticity of guest reviews, ensuring that you can trust the feedback provided by other travelers. With a solid reputation in the industry, you can feel confident in using Agoda for your travel bookings.

Mobile App Functionality: Agoda's mobile app is well-designed and offers a seamless booking experience on the go. The app is user-friendly, with a similar layout and features as the website. It allows you to search and book accommodations easily, view your bookings, and access exclusive mobile-only deals. The app is available for both iOS and Android devices, making it convenient for travelers to manage their bookings anytime, anywhere.

Loyalty Program and Rewards: Agoda offers a loyalty program called "Agoda Rewards." By signing up for free, you can earn points on every booking, which can be redeemed for future discounts. The more you book, the higher your membership level becomes, unlocking additional benefits such as exclusive deals and priority customer service. Agoda Rewards is a great way to save money and enjoy additional perks while booking accommodations.

Additional Features and Services: In addition to accommodation bookings, Agoda offers several additional features and services. They provide airport transfers, car rentals, and travel insurance, allowing you to conveniently arrange all your travel needs in one place. Agoda also offers a "Price Guarantee" feature, ensuring that you get the best price for your booking. If you find a lower price elsewhere, Agoda will match it or refund the difference.

Overall Rating and Recommendation: Agoda is a highly recommended platform for booking accommodations. With its user-friendly website design, wide range of accommodation options, competitive pricing, and excellent customer service, Agoda provides a seamless and reliable booking experience. Whether you're planning a business trip or a leisurely vacation, Agoda is a trustworthy choice that offers convenience, value, and peace of mind.

How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

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Contact Agoda customer service

Phone numbers

+65 63 297 537 +1 (866) 656-8207 More phone numbers

Website

www.agoda.com

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