Agoda
Reviews and Complaints

I received a booking confirmation from Expedia for a reservation at our glamping site, arrival date Friday 16 Feb 2024. The booking was for a pod without a hot tub.

However, when the guests arrived to celebrate their anniversary, they were upset not to have a hot tub and I was fully booked so could not move them.

I then found out they had actually booked through Agoda - I have never listed my property on this site, nor did I give them permission to list my property.

So I looked up my property on their site and saw that the information they have up is totally misleading and not at all clear 0 in fact it's basically incorrect. And because I haven't actually signed up with Agoda, I have no way of logging on to correct the information.

I contacted Expedia, but they say that Agoda is not a partner business - they were also NOT impressed with the situation.

Dear Sir/Madam,

Warm Greetings!

I booked a hotel room at Hotel Fuji, Thamel, Kathmandu for two nights from February 14-16, 2024. And was shown around 80% discount while booking this Hotel Fuji at Thamel Kathmandu. But on reaching here I realized that I was charged around 40% extra..which was not expected from Agoda.. https://fujihotel.com.np/rooms/ And it's unfair, scrupulous, unjust practice not expected from an international organization.

My booking confirmation voucher is also attached.

Thanks

pramod sharma

I accepted Agoda cash as a refund then when tried to use it they wouldn't let me it's a con and fraud so now I have lost my money and they do nothing about it which is completely unacceptable I don't like being robbed by any company and they should not be allowed to get away with this fraud

Hi, I've requested for refund due to wrongly bought a ticket date, but still no response for the respective. How come you cannot refund my money is not last minute ticket, you can advice me to change the date or change destination if you don't want to refund. I already purchased a new ticket for the correct date. So, thats why I request refund my money back. I wrongly bought ticket on 7/3/24 supposed to be 7/2/24. So, they supposed can refund my money back. its not that last minute ticket i bought. I've already contacted the airlines they advice me to get a refund from the third party where i bought the ticket which is Agoda. email : [protected]@yahoo.com

Your help are highly appreciated.

Regards,

Christine

Recently, encounter that Agoda imposed Malaysia Tourism Taxes to any oversea booking except Malaysia. Customer service agents Mr Shah professionally point out Term 8.2.6 and 8.2.7, however it is apply to not Malaysian. Mr Shah also point out we have to get refund from Malaysia Tousrism Board and any query about why Agoda is charging Tourism Taxes to a Malaysian. Booking number #[protected]. Is this the services as a VIP members should enjoy?

Reference the Booking ID, [protected] / JLP9FR in the name of

Mrs Kalpana Rustagi I wish to bring to your attention that the same was cancelled within a couple of hours under the DGCA Zero Cancellation

Policy.

I have been informed by Alliance Air that a Refund of Rs. 2827.00 was initiated in the above regard.

I regret to inform you that I have received a credit of Rs. 1219.65 only.

You are therefore requested to kindly assist in the refund of the balance amount of Rs. 1607.35.

I am a Platinum member of Agoda. I have booked several hotel in your website and have completed most of them and provided accurate reviews of the hotels I stayed in. Recently a few days ago I tried to get in touch with COSY HOTEL in Pattaya to inquire about my booking. My Booking ID is [protected] this will be on Feb 6-8, 2024. I called the hotel directly but the lady on the other end of the line could not understand my inquiry, I was loosing temper so I hanged up and tried the customer service instead. I was furious because I could not talk to a live agent and finally I got the agent named ARFAH I was already upset that time. Before she/he could address my problem I was blocked in the conversation! That was very disrespectful no matter how furious the customer is you have to hear out the problem and not block the conversation. This is the first time it happened to me. You can review my demeanor while using your website this the first that is why I am filing this complaint.

I had to cancel within 5 minutes because I chose the wrong hotel then I canceled it and I called them.They said okay it will be refunded, they even sent me an e-mail. It's been 30 days. They still haven't made my canceled refund and now they're calling and they insistently want me to accept my refund as agodacash. What a shame.

my booking ID [protected]

Amount of Rs.40,110.90 spent on HDFC Bank credit card x 4235.at AGODA-COM THE VENETI 17/01/2024 :23.16 hrs

Amount of Rs,46,748.91 spent on HDFC Bank Card x4235 At AGODA.COM THE VENETI on 17/01/2024:23.30hrs this is the correct amount charged for my booking ID [protected]

But the amount of Rs.40,110.90 the extra charge on my credit card for the same booking, therefore you are requested to refund the said amount to my credit card no x4235 - any other information you require -you can call on my mobile no +[protected] -Kindly confirm and update on my refund thanking you

Paul Lu

I booked my hotel for 19-21st Jan. I rang the company and they said that they are not booked in for me and I gave the the booking number provided and they couldn't find it on their system. I then went onto the Agoda site and now the I have just received a cancellation email and I never even cancelled my booking! What is going on! Booking ID # [protected]

My partner and I stayed at Code Apartments and found a bed bug infestation in our room. We had been experiencing insect bites since the first night we arrived but thought it was just from the insects outside whilst exploring the city. However, we now know these bites were from the bed we were sleeping in. The level of infestation was beyond disgusting as you can see from the attached videos.

The hotel have agreed to refund us for our stay from 8th - 12th Jan as these were the four nights we were in the room, and they have directed us to contact you regarding this.

However, due to the level of disruption this caused; changing apartment rooms to an entirely different floor in the middle of the night, having to wash all our clothes (a year's worth as we are here for 12 months), as well as the ongoing problems and treatment relating to the actual bites, we would like to request a full refund for the duration of our stay (8th-15th).

I'm a regular user of agoda.com & have my card was linked with my account. Today I noticed a transaction of about $445 was made using my credit card that indicates "Intl. e-trxn of BDT 50464.95 was made on card ending 1562 at AGODA.COM SHERATON G Internet DE on 12-Jan-24". The reference number I received for this transaction from my bank is "936417". I have made no such transaction! The booking doesn't even appear on my agoda booking list. It seems my credit card has been leaked by agoda. Even couple of day's back I got this msg but ignored it thinking agoda just verified my account "Intl. e-trxn of BDT .00 was made on card ending 1562 at AGODA-B Internet DE on 30-Dec-23".

Please look into this issue urgently. I did not pay for this booking, this is not my booking, please cancel the booking immediately and refund the money and take action against this fraudulent activity!

This is the msg I received from Agoda:

Agoda Customer Service Dec 13, 02:30 AM ICT

Message: Thank you for patiently waiting. We apologize for the long wait.

Upon checking on our end, your booking dates are January 1–19, 2024. Just to confirm if I got it correctly, you want to cancel January 9–12, 2024. Is that correct?

We regret to inform you that breakfast is not included in this booking. You may also check your booking confirmation.

Thank you for understanding.

I have made several attempts to cancel my booking for the period from Jan. 9 to Jan. 2, 2024, and to credit my account accordingly. Can you please do so immediately?

Thank you.

Booked location for 21 nights for the sum of £1,003.43.on arrival I was allocated room 536.the room had ripped curtains and was shabby.this raised concerns so I inspected the roof area were the infinity pool was located.the pool water was a dirty green colour ,it certainly was not fit for purpose.the edge of the pool area was rotten rendering the supporting roof beams unsafe.chairs were stacked up and unserviceable.the decorative large plant pots were broken with sharp edges.

Nails were protruding from seating areas,the decking was splintered with sharp edges.the bar area was closed ad used as a storage area.the exit area door was open with bricks resting against it,this area clearly had not been functional for years.the lift it self had dirty Astro turf as flooring- very soiled.I have made a complaint to Agoda who are now ignoring me - evidence provided

Hi, shafiq here. I booked a hotel room in hotel crown inn karachi, booking id was [protected], dec,31to jan 2 for 2 nights.. When I reached the destination with my femeail bussiness colleague for check inn, receptionist asking me to provide our marriage cirtifcad.. I reply we are not husband wife, how can I provide marriage certificate... The receptionist say our hotel polocy is if a male stay with any woman thy provide us marriage cirtifcad defiantly..

So we returen back from hotel and check inn another hotel,

The charged 13196 pkr from my credit card last 4 digt is 6058..

Plz returen my amount...

Thankyou