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I very much regretted doing business with them
I very much regretted doing business with them. It is hard to get a hold of them. When you mistakenly book a hotel, and you are trying to make changes, good luck to you. Even when you cancel or they cancel, you don't get to get your money back. It is a total disappointment.
Lowest prices but at a cost
Lowest prices but at a cost. If you need to contact them, they are out of *** and the phone system is terrible. I had to call back multiple times to understand the agent with all the phone crackling and it was still terrible. Dont use this site unless you really have no other choice.
This site is a scam don't let them charge anything to you credit card you will never get it back. You won't be able to contact them if you have a problem.
Agoda is the worst company to deal with. They will over charge you for rooms. I have 2 bookings with them, one made a day before hand. They charged me the same price for a hotel room as a private villa. When I asked them to rectify the issue and change my hotel to a villa they deny my request stating the "BEST PRICE GUARANTEE" cannot be met because the room types are not the same. I have emailed them over 50 times. They keep saying the hotel is the one who changed their pricing as well. The hotel can be booked online and the pricing has not changed. I also have another booking from a separate occasion with them where the hotel was not as advertised. I had 2 rooms booked. The hotel manager gave us his card and a copy of our booking which he wrote "cancelled no charge" on both. They credited me back for ONE ROOM ONLY and keep stating they cannot cancel my other booking as I "do not meet cancellation requirements". They do not talk amount employees. THE WORST COMPANY EVER.
Agoda is AWFUL and INCOMPETENT and MISLEADING! If I could give NO stars, I would. DO NOT BOOK WITH THEM--Save yourself the headache.
Awful customer service and unhelpful staff. I would give this 0 stars if I could. I had a stolen passport and was unable to go on my trip. I booked a hotel reservation with my name and card, and all I wanted to do was update the names on the reservation to do my cousins could check in. My two cousins have been waiting at the hotel for 4+ hours while Agoda gives me the run around and hangs up. This is the worst customer service I've dealt with, I keep receiving excuses that we can't call that number or email that person, you have to wait for this team to get back to you, etc. I don't think I'll ever book from them again
I booked through Agoda
I booked through Agoda. I was abit nervous withthis choiceafter readingso many badreviews. But the experience was great! Thank you Agoda.
Was planning on staying at a hotel in Florida in the timeframe of Hurricane Ian. Reservation was made months before we know the hurricane was coming. Mandatory evacuations and road closures prevented us from even getting to the hotel. The company agreed to work with us to find a new date, provided it was done so within 30 days. After giving our new date range, they let several days go by before reaching out to inform us that our request was denied. At this point, we were already outside of the 30 day exchange period. I’ve personally spoke with, at minimum, four different representatives- all of which have done a great job of assuring me that I would have my money back and yet, here I am. It would be different if we were staying in like Idaho who is not underwater during hurricanes. It just seems super unethical and unprofessional to keep someone’s money in the event of a state of emergency. They get one star, partly because it’s as low of a score as I can give them, but also in part because they did seem willing to work with us. It appears now that their agreement to work with us was all a farce.
I think that there is a connection between the two entities. I never made a reservation with them, yet charges appeared across multiple cards.
Unable to give it ZERO stars! I made a reservation, two hours later AGODA cancelled it and now I'm being charged for it. What a scam, they gave two separate booking ID #s and created havoc. JUST DON'T BOOK WITH THEM, THEY ARE DECEPTIVE. I wish I had looked at their F rating with BBB and seen they are not accredited. I thoroughly agree with all the customer reviews which I have now read...wish I'd read them earlier. What a headache.
I made a reservation that said would be refundable. I had to end up cancelling 2 days later. Agoda said it was refunded. I finance the reservation thru affirm. First they say allow up to 30 for the refund. I have contacted both agoda and affirm mulitple times and the both keep refering me to the other. I have provided reference number, confirmation number. I will never use either again. If either one cared about customer service someone would pick up the phone to help me resolve this but all I get is oh you'll have to call the other. What happened to happened to customer service and doing to right thing.
Agoda Complaint 1221
Replied
This is a complaint regarding a technological error on the account of a booking site
This is a complaint regarding a technological error on the account of a booking site. On Wednesday, January 20, 2010 around 9pm, I tried to book a one-way flight from Yogyakarta (JOG) to Kuala Lumpur (KUL) on Air Asia flight AK 347, for Sunday, January 24 at 11:45 am, via a booking website. I tried several times to book it. But an issue arose when I was on the last page of the booking process - when hitting the "complete booking" button. Everything was entered in correctly; there were no errors. But every time I pressed "complete booking," I was taken to an "Error" page, which stated that my booking had not been completed, and I needed to return to the original search to start the process over. I did this about three times; it was very frustrating. After several unsuccessful attempts to book the flight, I gave up, and went to another booking platform to book the same ticket (Kiwi.com). I had no issues booking my ticket through Kiwi.com; it worked on the first try, and I was relieved just to have the ticket. However, to my dismay, when I checked my email the next morning, I saw an email from the first booking site that said "Confirmation for booking ID..." I was livid. I had spent a lot of effort trying to book this flight, only to be told that the booking was not completed, MULTIPLE times. Yet, by some strange miracle, one of those times it appears as if the ticket had actually been processed, even though I received an error message three times. I now had an unwanted ticket from the first booking site - a duplicate - because now I had the same exact ticket from Kiwi.com as well. I contacted Kiwi, the first booking site, and Air Asia multiple times. I understand that Air Asia has a strict cancellation policy so it was useless to go through them, even though I was advised by the first booking site to do so. Since Kiwi's site was working fine, there was no error on their part. But the first booking site is the real culprit here. Because of a glitch in their system, I now paid almost a hundred dollars for a ticket I was not going to use. This was clearly a technological error; I understand that the first booking site has only recently started offering flight bookings (within the last 6 months) so there is still plenty of room for error here. What's worse, was the horrible customer service I received when trying to fix the issue. Email is useless with them. This was the original response I got: "Upon checking with our IT Support on the backlogs, there is no alteration from the regular booking flow for your booking session." Apparently, the word and loyalty of their customers mean nothing. All they do is tell me to call their customer service line. And when I do, I have to explain the situation all over again to a new agent. I asked many times to be transferred to a manager or superior. They told me each time that they were all busy, and took my phone number to call me back later. They never actually got in touch, and told me I had to call back. I am just tired of being redirected to call them again every time the email chain stops. I hope you can help. I am tired of these scams. Because of them, I lost almost $100USD on a flight I didn't take.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have reached out to the customer and have come to an agreed outcome.
Agoda now considers the case resolved and closed from our end. Should you need any further information, please do not hesitate to contact us.
Thank you.
Regards,
Agoda Customer Satisfaction and Incidents Team
I'm filing a complaint against Agoda for not honoring their Best Price Guarantee policy. I booked a hotel with Agoda on April 14, 2023 (booking ID: REDACTED) and the next day, I found a cheaper rate on Trip.com. I contacted Agoda to claim the price match, but each time I received a rejection reply, the agent was different and cited different reasons each time. They always pasted the same criteria without directly replying to my request to specify details. One of them even told me to attach more than three screenshots, which was not informed by the customer agent in the app messaging channel. After sending over the screenshots, they continued to reject my request citing the other platform has a different promotion, without specifying the exact promotion they were referring to. I even went back and untoggled the discount promotion to come to a still cheaper price at the checkout page and sent it back to Agoda. But one of the agents replied that the cancellation policies of the two platforms are different, even though it was explicitly clear on the screenshots and on my booking that both were instant payment and booking without a refund. When I asked for clarification on the terms they were citing, the agent replied that the benefits must be different in order to give the matching. I also received another reason to reject my request, citing that the fitness center is the same benefit. This was confusing to me as one cannot compare prices without having the same offers to start with. The agent didn't specify the terms they were citing from, so I wrote yet another email asking them to specify. The reply I got was that according to their Best Price Guarantee criteria, the benefits must be different in order to give the matching. The entire communication lasted from 12:08 pm to 3:12 am the next day. It was frustrating and exhausting. It seemed Agoda agents were trying to avoid giving me a price match at all costs.
A booking was made on Agoda.com using one of my email addresses, which I didn't realize had my daughter's name attached to it. She is my 7-month-old daughter, born on August 21, 2022. I continued the booking and paid with my debit card, not noticing the name discrepancy. Upon arrival for check-in, I was unable to do so because the reservation was under my infant daughter's name. I contacted Agoda to correct the error and change the name on the booking so I could check in, but they were uncooperative. They refused to issue a refund or credit my account, even though it was my debit card that was charged. They insisted on handling the issue through email, but have not been responsive. I explained that my daughter is only 7 months old and cannot communicate to resolve this issue. I have requested a full refund since I was unable to use the booking, but they continue to refuse, effectively withholding my funds without providing the service.
Initally booked 2 nights at ***. No problem. Attemped to add one night .Mon April 17 check in April 18 check out. I entered correct dates but their system auto filled for the following Monday. April 24th check in. Did not notice that. Paid in full. Attempted to change dates. Agoda said could not do it and I should cancel and rebook. I was able to cancel it but they charged me the entire price of what I paid as a cancelation fee which they said was in accordance with the hotels policy. The hotel informed me that was not their policy especially since the cancelation was for one week in the future . What I would like is the money I paid to be refunded or to be applied to my reservation on Monday April 17th. Additionally, if you call Agoda customer service line their automated system disconnects you if you press 1 for problems with hotel reservations. I might need to attempt to put more money in my account to cover next evening stay which is problematic being a Senior and having a recent injury which prevents me from driving
I have been a loyal Agoda customer. Yet this complaint involves the company and how impossible and unfair they are. I booked a hotel in an undisclosed location on an unspecified date. This stay was for April 1 and 2, 2023. The rate for this property was $160 for the two nights. I had a user credit of some $19, so this brought the rate down to $141. The $141 was listed on the Agoda site, clearly. Yet Agoda's system failed repeatedly to process the reservation correctly. I was also informed that my credit card did not process correctly, even though the card was completely valid and active. When I attempted to contact Agoda, and you cannot contact them directly and speak to anyone but instead must use a user unfriendly and ineffective chat system, I got nowhere. An utter mess and lack of care and assistance. Then the hotel started inundating me about the payment issue. They blamed Agoda and Agoda blamed the hotel. I was thrown into a chaotic situation and an argument. Agoda failed completely to assist. They began to argue with me and become a bully. When the payment went through, processed by the hotel apparently, I was wrongfully charged not $141, not $160 but $166. This was done without my authorization and consent. The hotel owner refused to assist. I contacted Agoda online at least three times attempted to resolve the wrong charge. I got nowhere. A chat rep refused to assist, another misunderstood the situation that had been clearly explained or I got error messages. Agoda is a bullying and abusive company that refuses to serve loyal customers and be reasonable. And the properties blame Agoda. All of this is troubling and a burden to the customer. I spoke to the unruly owner of the property, and he refused to assist but told me to deal with Agoda. In the meantime, I was overcharged by $25. I want this refunded to my credit card -- NOT a future credit.
Replied
Chairman American Express, Request for Refund from Hotel Booking Issue
Chairman American Express, American Express Dispute Center, Request for refund of $534.80. My husband and I booked a hotel in Jerusalem via Agoda. Before confirming at Hashimi Hotel, I confirmed with the manager Salah about accessibility, as my husband uses a heavy motorized wheelchair. Assured of a stairless side entrance and elevator access, we booked for 3 nights. Upon arrival, we learned there were unavoidable stairs to the elevator. Unable to enter, we spent the night in our van. Despite our due diligence, Agoda and the hotel claim we chose to leave and are enforcing a cancellation fee. This is unjust as we were misled about the hotel's accessibility. I seek a full refund and suggest removing Agoda and Hashimi Hotel from booking platforms to prevent future guest issues. Sincerely
The complaint has been investigated and resolved to the customer’s satisfaction.
We've reached out to the customer and resolved the issue.
Agoda now considers the case closed from our end
Regards,
Agoda Customer Satisfaction and Incidents Team
I booked a two-bedroom suite through Agoda in a city for the dates of March 10, 2023, to March 12, 2023. Upon arrival on March 10, the hotel informed us that Agoda had canceled our reservation on March 5. I was never notified by Agoda, although they advertise a room guarantee. When I spoke with an Agoda representative, I was repeatedly assured that the reservation was confirmed. However, after spending over four hours on the phone with Agoda, they finally acknowledged that the reservation had indeed been canceled. They offered me an alternative one-bedroom reservation without the same amenities in a different location, which I declined and instead requested a refund. After several more hours of discussion, Agoda agreed to provide $600 towards new accommodations. Unfortunately, due to the last-minute nature of the booking and the busy weekend in Newport, our new accommodations were significantly more expensive. I took all the necessary steps to secure the $600, as instructed, including obtaining a receipt from our new accommodations and submitting it to customer service. I had clearly communicated to the Agoda representative over the phone the details of the hotel I would be booking, including the number of nights, rooms, and the total cost. As of April 2, 2023, I am still in frequent contact with Agoda via email and phone calls, as they claim my receipt is invalid because it bears my mother's name, not mine, despite me providing all the required information both verbally and in writing. They continue to deny my request to process the $600 and refuse to review the recorded phone conversations that would corroborate my claims. I am seeking the processing of the $600 so that I can at least partially offset the $800 difference between the accommodations Agoda canceled without notice and the new, more expensive accommodations I had to book. Additionally, I want to alert others that Agoda's room guarantee may not be reliable and that their customer service can be extremely slow and provide inconsistent information depending on the agent.
Hi , I had a booking with Agoda (#***) for a weeks stay at Swissotel. I had made the reservation using the Prize freeze option and paid USD96 to hold the price. The deadline for confirming was April 13th 2023 and today at April 11th 2023 when I tried completing my booking it kept giving me a refund option. I called customer service and they were rude and blamed it on system glitch and to add to my frustration emailed me a refund . The prices have increased dramatically and this leaves me with no hotel as of now with my kids. I want them to honor the booking or provide me compensation. Thanks
I booked a vacation stay at a hotel through "Agoda" a booking site that I have used several times prior. I'm filing this complaint because I booked a room for 12/14-12/16 and unfortunately the day of my reservation, my mother in law fell ill and was rushed to the hospital and placed on life support. I literally checked in and immediately rushed over to the hospital. I didn't even spend 30 minutes in said room. I also left a $50 deposit for my service animal. Because my mother in law stayed in the hospital we stayed with her and did not even use the sink in the motel room in which i rented. I immediately attempted to obtain a refund due to my circumstances(my mother in law was literally dying) and me not even spending 30 minutes in the room that I paid more then $200 for and considering I have never requested a refund with any of my prior visits I thought the company would definitely process the refund ESPECIALLY BECAUSE IF THEY REALLY DID CONTACT THE *** LIKE THEY CLAIMED, THEY WOULD HAVE LEARNED THAT I WASNT IN SAID ROOM FOR EVEN 20 MINUTES, NO TOILET WAS USED, NO BED WAS SAT ON AND IN FACT I SPENT THE REMAINDER OF MY DAYS AT THE HOSPITAL WITH MY FAMILY I DEFINITELY SHOULD NOT HAVE TO PAY MORE THEN $200 FOR THIS TRIP I PHYSICALLY COULD NOT ATTEND. I was ok with the hotel keeping the $50 security deposit but not a whole 2 and a half days stay. That's just wrong, on top of that, Agoda claimed they reached out to the motel to request a situation specific refund and that the hotel declined but Agoda never did even contact the motel to give them the opportunity to make good. Agoda lied and said they did when they actually did NOT! I ALSO HAVE PICTURES OF SAID ROOM, WHICH ALSO AS QUIET AS IT WAS KEPT WAS NOT AS ADVERTISED AT ALL EITHER but that's besides the point on this.
Replied
On April 5th 2023 I booked a room to the site aguda I clicked on the rate that said $48 for the night I chose the room
On April 5th 2023 I booked a room to the site aguda I clicked on the rate that said $48 for the night I chose the room that was the standard room for that rate and I went to check out and pay , I didn't double check the price at the time as I had my hands full with my 7 month old I booked another night the following night on April 6th to April 7th I had emails of special rates for continued staying plus promotional discounts price did go up but I screenshot every price when I went to check out again I didn't pay attention to what I paid at the time but the price was up $25 then what I screenshotted and then I booked a third night same situation I booked for the 7th to the 8th and the price went up and I was supposed to be getting special discounts and promotions for a continued stay as well as being a VI Platinum member I called customer service and form them of this to let them know I always take screenshots due to apps and or companies that either fraudulently advertise or try to say that that's they didn't have that advertised as that and I need to show proof so it's just something I always do when I noticed my account balance it didn't seem right that's why I checked all of my receipts that was emailed to me and what was charged each booking so then I had my husband open a site under his name to see what pricing and how he gets charged since he was the first time customer and downloaded the app the price said $43 because of the promotional discount new user and you download when he went to pay it took him backwards we're here to start all over again and the price went up from $43 to $70 in a matter of minutes he was on able to obtain the price that he was originally going to pay at checkout as well inform customer service by contacted them April *** spent a good hour on the phone the representative was extremely rude and *** me through the emails to send proof of my screenshots I told her I needed a minute or two because I wanted to make sure it was organized by date and able to show proof of purchase and proof of screenshots of what the price I was shown it was supposed to be but she was *** me and an uncomfortable situation once I sent the screenshots in I received emails with a matter of minutes afterwards telling me that they seen nothing of no proof that I did not pay more I don't see what they are not seeing I had booked 4 days this is the only hotel that's within my price range that I have to book I'm on April 5th when I booked I was charged $20 more on April 6th was also charged around $20 more and then as well as on April 7th I was also charged $20 more on the 4th day that I booked it was booked under my husband's name same situation happened he did not get his promotional deals which was two 10% off room was supposed to be at 43 but because he had hit the back button it was up to 67 after taxes and fees we still paid around $90 doesn't make any sense to me they are falsely advertising customer service was horrible and instead of calling me back to explain to me what they're saying they didn't see they sent me an email on each transaction stating to me that they find no air on their part I have dates and times of each screenshot of when they were taken and the price that was shown to me and then it will show dates and times of each receipt that I paid for these transactions where I paid way more , I'm asking for a refund full price that I paid for each day that I booked April 5th April 6th April 7th and April 8th which was booked under my husband name but was also paid with exact same card on every other transaction I'm asking for full refund for a falsely advertising over charging and this aguda app to be investigated
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda strives to provide every guest the best customer service experience, and we are disappointed to hear that the resolution doesn't meet the customer's expectations.
Should the customer have further concerns, they may contact us while logged in to their Agoda account through our dedicated support page.
Thank you.
I made a booking back in September 2022 through their portal agoda.com for a hotel in an undisclosed location for December 2022. In October 2022, due to surgery, I had to change my plans. I called them to request the cancellation of that booking. The person on the phone assured me it was taken care of, which I naively trusted. Unfortunately, I did not follow up on this due to being preoccupied with my recovery.
On December 31st, I was charged $830.95 USD. Since I was out of town, I used the chat feature to contact them. They informed me that the charge was a No Show fee related to the booking I believed had been canceled in October. I immediately contested this, stating the booking had been canceled, and their charge was unjustified. They proposed to contact the hotel and request, as a favor to me, that the fees be waived. This was not the solution I sought. The hotel refused to waive the fees.
I insisted that Agoda resolve the issue by determining why my cancellation request from October had not been processed. They claimed they had no record of my cancellation. Since then, I have been urging Agoda to investigate and escalate the matter, as I should not be held financially responsible for their oversight. However, they have been uncooperative and suggested I resolve the issue with my bank. They have even threatened to take action over a negative review I posted unless I agreed to remove it. When confronted again about their failure to cancel my booking, they conveniently had no record of the conversation.
I disputed the charge with my bank, but without tangible proof of the cancellation (since it was a phone call and I did not receive a cancellation email), my bank has decided that I must pay the charge.
It appears that Agoda has a pattern of failing to properly cancel bookings, leaving customers to bear the consequences. I canceled the booking and it is unjust for me to pay for their error. The absence of a record on their part does not negate the fact that I made the cancellation call, and they neglected to fulfill their responsibility.
I booked and fully paid to Agoda for a one-night stay at a hotel near the fairgrounds. When I got to the room, it was completely dirty, with body fluids on the sheets and a very unpleasant smell. I returned to reception and asked them to address the issue. They informed me that there were no more rooms available, so I left and booked a room at a different hotel. I immediately contacted Agoda and they requested pictures of the room and the invoice from the new hotel. After I sent everything they asked for, I received no response. When I contacted them again, they offered me a voucher for future stays valued at $1.04 as a gesture of goodwill, explaining that the hotel had not responded to them. I replied to Agoda, emphasizing that my business was with them and not the hotel, and expressed my dissatisfaction with their response. I also questioned whether the room had been cleaned prior to my check-in. As a result, I paid for a room that was unusable due to its unsanitary condition, and Agoda has not taken responsibility, effectively costing me $104.16. Transaction details: Booking ID, Hotel, City/Country, Check-in date: February 03, 2023, Check-out date: February 04, 2023. It's baffling to me how health authorities can permit such conditions and how Agoda can maintain partnerships with such establishments. I feel as though I've been robbed.
I am disputing the Agoda charge for the booking period of March 21 to March 28, 2023. On the night of March 21, I went to the Fort Palm Springs front desk to collect the keys but there were none available. I texted the A2J Suites, the condo owner, and received a reply that the condo was not available. They mentioned another condo at Fort Palm Springs would be available the following day. Consequently, we paid for a taxi to Fort Palm Springs.
1. On the night of March 22, there was no hot water and the water pressure was low. This issue was resolved the next day.
2. On the night of March 25, at 5:13 PM, I texted that the air conditioning was not working. A2J Suites sent an electrician who could not fix the issue and advised calling an air conditioning specialist. I was informed by text that a specialist would come the next day. When I inquired about moving to another unit while the repairs were being made, I received no response.
3. On March 26, I texted A2J Suites twice to ask when the repair would be done and again received no response.
4. By March 27, we left the condo as the air conditioning had not been repaired. The Agoda website describes the property as A2J BGC Luxury 1BR Suite Near BGC, and it is noted as a 5-star property. However, this rating seems false and misleading. A 5-star property is expected to offer the highest levels of luxury, including personalized services, a wide range of amenities, and sophisticated accommodations. Where was the excellent customer service that a 5-star accommodation should provide? Shouldn't they respond to texts, take care of additional services such as taxis when the room isn't available, and provide another room when the air conditioning isn't working? Unfortunately, this property failed to provide the advertised 5-star service.
I am also disputing the taxes charged. I paid a certain amount, which included the room fee and additional taxes and fees. I noticed that for the same room, with a higher room fee, the tax rate applied was different. Based on that, the room fee and tax should total a different amount. Therefore, I should receive a refund for the overcharged taxes.
I am willing to pay for two nights when there were no issues. I can upload pictures if necessary.
Sincerely
We had to vacate the hotel where we prepaid for a five-night stay after just one night due to the establishment's failure to meet advertised standards. The hygiene was subpar, with cockroaches and wasps present, and one of the beds was overrun with ants. The air conditioning malfunctioned, and the room had an unpleasant odor, among other issues. Our complaints were not addressed appropriately. The hotel owner confronted us angrily, denying any problems and accusing us of fabricating issues.
Our request for additional pillows—since we were provided with only one each—led to further disputes. The owner banged on our door in the middle of the night, demanding to know what more we wanted, to which we responded that we had no further requests, preferring to avoid conflict.
We reported the situation to Agoda, the platform through which we booked our stay, and requested a refund while seeking to relocate to a different hotel. The owner refused our request. The next morning, the owner again approached us aggressively and took videos of my family at the pool without our consent. Although initially denying it, he later admitted to his actions. The situation deteriorated, prompting us to check out immediately to prevent further altercations and harassment.
We sought assistance from a neighboring hotel for a safe transfer and filed a complaint with the local Department of Tourism, which indicated that a refund might be possible. We also disputed the charge with our credit card company, American Express, but they ruled in favor of the merchant, citing the hotel's non-refundable policy. Despite our appeal and submission of evidence, we are concerned that it will not be thoroughly reviewed.
We are reaching out for assistance to recover the funds amounting to a significant sum in GBP. The hotel owner's treatment of us was unfair, involving harassment and a lack of resolution to our complaints. We have evidence, including our communication with Agoda, visual documentation of the room conditions, the filed complaint with local authorities, footage of the confrontations, inspections by local officials, dialogue with the Department of Tourism, and the details of our dispute with American Express. We would greatly appreciate any help you can provide in resolving this matter.
Airline ticket book refund pending
Dear sir
I have booked an spice jet ticket of dated 4-3-2024 wrongly & cancel the ticket whose details are below
Name of Passanger :- Mohd Yasin Jan
Flight details :- spice jet SG 8963 Delhi to srinagar
Booking date :- 3 Feb 2024
Flight Date:- 4 march 24
Ticket Number is 020Q9K2NV
PNR No.:- Q9K2NV
booking no. is [protected]
Payment :- Icici Card
Amount :- 5189.2
5189.2 paid through icici credit card & ticket has been cancelled on same day
SO, please Refund the payment As soon as possible
Claimed loss: 5189.2 RS
Desired outcome: 5189.2 RS
Confidential Information Hidden: This section contains confidential information visible to verified Agoda representatives only. If you are affiliated with Agoda, please claim your business to access these details.
Unauthorised listing of my property
I received a booking confirmation from Expedia for a reservation at our glamping site, arrival date Friday 16 Feb 2024. The booking was for a pod without a hot tub.
However, when the guests arrived to celebrate their anniversary, they were upset not to have a hot tub and I was fully booked so could not move them.
I then found out they had actually booked through Agoda - I have never listed my property on this site, nor did I give them permission to list my property.
So I looked up my property on their site and saw that the information they have up is totally misleading and not at all clear 0 in fact it's basically incorrect. And because I haven't actually signed up with Agoda, I have no way of logging on to correct the information.
I contacted Expedia, but they say that Agoda is not a partner business - they were also NOT impressed with the situation.
Claimed loss: REFUND FOR THE GUEST
Desired outcome: I would like the guest to be refunded and I WANT MY PROPERTY REMOVED FROM AGODA
Confidential Information Hidden: This section contains confidential information visible to verified Agoda representatives only. If you are affiliated with Agoda, please claim your business to access these details.
Booking with deceptive practice and terrible customer service
REVIEW OF THE HYATT WILD OAK RANCH AND AGODA THIRD PARTY BOOKING SITE:
While staying at the Hyatt resort Wild Oak Ranch in San Antonio my sister had an incredible 4-day getaway! The staff went above and beyond to be accommodating and helpful. We ended up extending our stay, and as such, needed to change rooms. They allowed us to leave our luggage in the room, and had their staff transfer everything. They also did it in record time. The bartender / waitress, who hails from Mexico, was one of the sweetest people we've ever encountered. I could not say enough about the Hyatt Wild Oak Ranch in San Antonio Texas. We stayed at their sister facility, the Hyatt Hill Country resort a few years ago, and it would be fair to say that they were very similar, although the Wild Oak Ranch was on a smaller, but more “personal” scale. Both facilities are incredible! Highly Recommend!
The only downside of our trip was booking with Agoda. I had booked the initial reservations from Boston, and apparently, we were on my husband's google website. As such, agoda put my husband's name as lead guest and repeatedly told us they would not allow us to check in, unless my husband, whom was in Boston, was present at check-in in San Antonio Texas, even after agoda acknowledged that the credit card’s used to book the reservations were in my, and my sisters name, respectively. We piggybacked off the initial reservation and booked two more days under my sister's credit card. Again, they were very unaccommodating, and blamed us for booking incorrectly. Agoda's customer service was horrible, even after we complied with writing emails to the company explaining our situation. Their response was that they were sorry, it is the policy, and without my husband's ID we were unable to check into the hotel and would forfeit four prepaid days of reservations at the resort!
It was one mere phone call to the resort’s front desk. I had the pressure to speak with Vivian, and again explained our situation, and agodas response. She indicated that my husband just had to call and they would switch everything over. The staff at the Hyatt was phenomenal, and so was the concierge and I may mention the chocolates they gave us, Priceless!
Agoda customer service really put a damper on what could and should have been a wonderful, stress-free mini vacation between sisters! They had no compassion, or understanding of situations unforeseeable, and clearly, we had no idea, as this was the first time we used their company, as well as the last! They told us it was too bad we would be unable to stay at the resort which was completely paid for in advance. I would never ever book another reservation with this company. Their clear lack of human response or lack of follow-up when they promised to rectify the situation after we had sent numerous emails, at their direction, to the specific email address that they advised us..., well it was OUTRAGOUS AND INCOMPREHENDABLE! After complying with all of their e-mail requests, as told to us do to change the LEAD name on the reservation… I have attached their actual response! Basically, their email back to us was that only the lead name on the initial reservation would be able to check into the resort, and there was nothing they “Agoda” could do to assist us. The ONLY option we had to stay at the resort, with prepaid reservations, was basically to have my husband fly in from Boston and check-in to the resort with his ID. This was all told to us when they could clearly see that it was my sister and my credit card that paid for the reservations in full.
I can only assume it was their intent to re-rent rooms that we had already paid for and that agodo received their compensation for. I have traveled for business and personal reasons my entire life, and have used many third-party booking sites... I HAVE NEVER HAD SUCH A POOR EXPERIENCE WITH ANY ENTITY LIKE AGODA AND WOULD LIKE THIS TO BE A WORD OF WARNING! THE COMPANY IS TERRIBLE, THEIR CUSTOMER SERVICE EMPLOYEES WERE IGORANT TO THE HOTELS POLICY, AND UNCARING OF OUR SITUATION! ALL OF WHICH WAS AN HONEST SILLY ERROR IN BOOKING ON A GOOGLE SITE ASSOCIATED WITH MY HUSBAND. WE NEVER REFERENCED HIS NAME ON ANY RESERVATION! This entire situation caused much worry and duress, all due to agoda. Their website, as attached/noted below, shows that you can change a LEAD NAME! IT does NOT allow you to… IT WAS A TERRIBLE AND SAD EXPERIENCE DEALING WITH RUTHLESS, disrespectful and uncaring PEOPLE with no common sense or empathy! I have attached redacted and actual documents from myself, as well as the response from agoda, and a picture of the OPTION from their actual website, where travelers have the ability to change the parties LEAD NAME ON THE RESERVATION! IT WAS/ IS NOT AN OPTION!
My sincere hope in writing this, in such detail, is that no one ever has to deal with such poor quality customer service, if you can even call it that, and so many issues, headaches, worries, lies, (I could go on forever…) on their next VACATION!
I hope this helps all going forward.
Claimed loss: Loss of enjoyment, time, anguist...Ruined the beginning of what should have been a great get away with my sister, as we see each other not nearly enough...
Desired outcome: I would like someone to explain why we were subject to such poor, incorrect, subpar customer service? A gift certificate would be nice to try over... TY
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Hotel charges at Kathmandu
Dear Sir/Madam,
Warm Greetings!
I booked a hotel room at Hotel Fuji, Thamel, Kathmandu for two nights from February 14-16, 2024. And was shown around 80% discount while booking this Hotel Fuji at Thamel Kathmandu. But on reaching here I realized that I was charged around 40% extra..which was not expected from Agoda.. https://fujihotel.com.np/rooms/ And it's unfair, scrupulous, unjust practice not expected from an international organization.
My booking confirmation voucher is also attached.
Thanks
pramod sharma
Claimed loss: INR 2000
Desired outcome: Please refund the extra charges
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Cancelation of my booking
My booking was confirmed and credit card details provided booking number [protected]. This was booked for work at a price of $219
I had an email to update my credit details which is the same details I had provided at the start of the booking which was the. Confirmed by your services via a email sent to me.
I then reserved an email 8 hrs later stating my booking was cancelled. For no reason. I had never cancelled my booking. It was advised to me less then 24 hrs before my check in period.
I then called the resort who advised me not our problem need to speak to Agoda. The new price for the booking was then raised to 326$
Which is an extra 107$ more than my original booking price.
Through no fault of my own my booking was cancalled. I offered to pay my original $219 and for Agoda to cover the cost of difference as it was a Agoda fault that the booking was cancalled and I was never advised of the cancellation until late in the evening less then 24 hrs before my check in.
If I was travelling overseas I would have been stuck I already have pending bookings with Agoda which Iam thinking of cancelling due to the major problems I have had with Agoda this time around of booking.
The manager did not want to speak to me on the phone I spent 1.5 hrs trying to explain that this is a Agoda issue that they cancalled my booking even though no issue on my end.
This matter will go to consumer affairs in Australia and I will be lodging a claim through them aswell
Claimed loss: I would like 106$ to cover the cost of the difference of my trip
Desired outcome: To solve the problem with Agoda in regards to my cancellation of accommodation
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Agoda
I accepted Agoda cash as a refund then when tried to use it they wouldn't let me it's a con and fraud so now I have lost my money and they do nothing about it which is completely unacceptable I don't like being robbed by any company and they should not be allowed to get away with this fraud
Claimed loss: £36
Desired outcome: Money back plus £150 compensation
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Flight ticket refund
Hi, I've requested for refund due to wrongly bought a ticket date, but still no response for the respective. How come you cannot refund my money is not last minute ticket, you can advice me to change the date or change destination if you don't want to refund. I already purchased a new ticket for the correct date. So, thats why I request refund my money back. I wrongly bought ticket on 7/3/24 supposed to be 7/2/24. So, they supposed can refund my money back. its not that last minute ticket i bought. I've already contacted the airlines they advice me to get a refund from the third party where i bought the ticket which is Agoda. email : [protected]@yahoo.com
Your help are highly appreciated.
Regards,
Christine
Desired outcome: Please Refund, and I'd appreciate a response.
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Malaysia tourism taxes
Recently, encounter that Agoda imposed Malaysia Tourism Taxes to any oversea booking except Malaysia. Customer service agents Mr Shah professionally point out Term 8.2.6 and 8.2.7, however it is apply to not Malaysian. Mr Shah also point out we have to get refund from Malaysia Tousrism Board and any query about why Agoda is charging Tourism Taxes to a Malaysian. Booking number #[protected]. Is this the services as a VIP members should enjoy?
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Refund of charges for air ticket
Reference the Booking ID, [protected] / JLP9FR in the name of
Mrs Kalpana Rustagi I wish to bring to your attention that the same was cancelled within a couple of hours under the DGCA Zero Cancellation
Policy.
I have been informed by Alliance Air that a Refund of Rs. 2827.00 was initiated in the above regard.
I regret to inform you that I have received a credit of Rs. 1219.65 only.
You are therefore requested to kindly assist in the refund of the balance amount of Rs. 1607.35.
Desired outcome: Refund of Rs. 1607.35
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A rude customer service agent arfah
I am a Platinum member of Agoda. I have booked several hotel in your website and have completed most of them and provided accurate reviews of the hotels I stayed in. Recently a few days ago I tried to get in touch with COSY HOTEL in Pattaya to inquire about my booking. My Booking ID is [protected] this will be on Feb 6-8, 2024. I called the hotel directly but the lady on the other end of the line could not understand my inquiry, I was loosing temper so I hanged up and tried the customer service instead. I was furious because I could not talk to a live agent and finally I got the agent named ARFAH I was already upset that time. Before she/he could address my problem I was blocked in the conversation! That was very disrespectful no matter how furious the customer is you have to hear out the problem and not block the conversation. This is the first time it happened to me. You can review my demeanor while using your website this the first that is why I am filing this complaint.
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They lied three times about my refund
I had to cancel within 5 minutes because I chose the wrong hotel then I canceled it and I called them.They said okay it will be refunded, they even sent me an e-mail. It's been 30 days. They still haven't made my canceled refund and now they're calling and they insistently want me to accept my refund as agodacash. What a shame.
booking ID [protected] -extra charges of Rs.40110.90 on my credit card x4235
my booking ID [protected]
Amount of Rs.40,110.90 spent on HDFC Bank credit card x 4235.at AGODA-COM THE VENETI 17/01/2024 :23.16 hrs
Amount of Rs,46,748.91 spent on HDFC Bank Card x4235 At AGODA.COM THE VENETI on 17/01/2024:23.30hrs this is the correct amount charged for my booking ID [protected]
But the amount of Rs.40,110.90 the extra charge on my credit card for the same booking, therefore you are requested to refund the said amount to my credit card no x4235 - any other information you require -you can call on my mobile no +[protected] -Kindly confirm and update on my refund thanking you
Paul Lu
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Copthorne Hotel Slough
I booked my hotel for 19-21st Jan. I rang the company and they said that they are not booked in for me and I gave the the booking number provided and they couldn't find it on their system. I then went onto the Agoda site and now the I have just received a cancellation email and I never even cancelled my booking! What is going on! Booking ID # [protected]
Claimed loss: 80.86
Desired outcome: Money Back £80.86
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Code apartments
My partner and I stayed at Code Apartments and found a bed bug infestation in our room. We had been experiencing insect bites since the first night we arrived but thought it was just from the insects outside whilst exploring the city. However, we now know these bites were from the bed we were sleeping in. The level of infestation was beyond disgusting as you can see from the attached videos.
The hotel have agreed to refund us for our stay from 8th - 12th Jan as these were the four nights we were in the room, and they have directed us to contact you regarding this.
However, due to the level of disruption this caused; changing apartment rooms to an entirely different floor in the middle of the night, having to wash all our clothes (a year's worth as we are here for 12 months), as well as the ongoing problems and treatment relating to the actual bites, we would like to request a full refund for the duration of our stay (8th-15th).
Desired outcome: I would like a full refund please
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fraudulent Transaction using my card
I'm a regular user of agoda.com & have my card was linked with my account. Today I noticed a transaction of about $445 was made using my credit card that indicates "Intl. e-trxn of BDT 50464.95 was made on card ending 1562 at AGODA.COM SHERATON G Internet DE on 12-Jan-24". The reference number I received for this transaction from my bank is "936417". I have made no such transaction! The booking doesn't even appear on my agoda booking list. It seems my credit card has been leaked by agoda. Even couple of day's back I got this msg but ignored it thinking agoda just verified my account "Intl. e-trxn of BDT .00 was made on card ending 1562 at AGODA-B Internet DE on 30-Dec-23".
Please look into this issue urgently. I did not pay for this booking, this is not my booking, please cancel the booking immediately and refund the money and take action against this fraudulent activity!
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No booking number provided to email and wrongly charged to credit card three days after
Dear Sir/Madam,
Good afternoon.
I did call the Agoda Customer Service Centre to assist on the matter.
During that time, I was helping my sister to book their hotel room.
During the first time (on 17/08/2023), I did not login to Agoda, I book the hotel as a Guest. And my sister's credit card was charged RM536.68 on 20/08/2023.
Unfortunately, we did not receive the booking number/reference, so we expected the booking was not successful and any charges will be refund.
So, on 18 August 2023, we booked again. But this time, I did login using my Gmail before I made any booking. And we did receive the booking number.
For now, we are aware that the first booking that we made, was charged but not yet refunded back to us. So we are requesting a refund for the failed booking we made during the first time, which is RM 536.68.
You also may check on your system for below two emails where no booking sent for RM536.68.
1. [protected]@hotmail.com
2. [protected]@gmail.com
You may refer to the file attached, we were wrongly charged at RM 536.68.
Claimed loss: RM536.68
Desired outcome: To be Refunded to credit card number that was charged wrongly
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Booking ID [protected]
This is the msg I received from Agoda:
Agoda Customer Service Dec 13, 02:30 AM ICT
Message: Thank you for patiently waiting. We apologize for the long wait.
Upon checking on our end, your booking dates are January 1–19, 2024. Just to confirm if I got it correctly, you want to cancel January 9–12, 2024. Is that correct?
We regret to inform you that breakfast is not included in this booking. You may also check your booking confirmation.
Thank you for understanding.
I have made several attempts to cancel my booking for the period from Jan. 9 to Jan. 2, 2024, and to credit my account accordingly. Can you please do so immediately?
Thank you.
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