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Budget Suites of America
reviews & complaints

Budget Suites of America
reviews & complaints

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150 complaints
13 resolved 137 unresolved
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K
12:57 pm EDT

Budget Suites of America - Payment refusal

I have been staying at the room for over a week. I pay my fees everyday on time. I have no visitors. I go to work and come back. I have had compliments from several of the employees about being a good guest. The employer that is here at the moment asked me to check out. He refused to take my money. He has not given me a reason for asking me to leave. He said that all the other guests leave and come back but I have stayed too many days. It's raining and I have large bags. I am disabled. I am a single woman. The area of town that the property is located on has a high crime rate. I am basically stranded in the middle of nowhere. I am going to contact my attorney to see if there is legally something that can be done about this. I feel as though I've done nothing wrong in this case.

Desired outcome: He should be fired or I should receive a few free days to stay at the property. You can check the cameras or ask the night time worker if what I'm being honest.

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1:35 pm EDT
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Since the pool opened for the 2022 summer season, it has been consistently closed due to algae. The pool is not maintained correctly. The hours of use are limited to 11 a.m. to 7 p.m., but the pool isn't always opened promptly at 11 a.m., if at all. This location has many children, and the pool is the only way that kids aren't locked up in the rooms all...

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D
2:18 pm EDT
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I paid deposit on 5/20/22…I checked out on 6/4… because of rats.. The dark skinned girl at the front desk told me to leave the section blank that ask for the reason of moving out.. I have been calling for two weeks asking to speak with the manager and I get he’s on a call and then he’s going to the bank, every single time! Roaches were also an issue but I was definitely not going to live with rats!

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5:25 pm EDT
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I was told by another manager and other employees that there is a 25 dollar a day late fee. I called and spoke to Michael Arce on Friday 6/17/22 at 4pm to let him know I couldn't make it until tomorrow morning on 6/18/22. He informed me that they do not do late fees and that my rent had to be paid today. I've already had issues with him lying about...

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S
10:55 pm EDT

Budget Suites of America - Steals money

We moved in 2019. Day one I found stains on the rugs of this place and told the office about them. They advised me they would note it for my file so I wasn’t charged for it. Well I moved in 2020 but my mom stayed there this may of 2022. They have now sent us a pay sheet saying we owe. $984.90 for pet odar. Which our dogs were service dogs and trained. Also stains that I stated were there in the beginning. They wanted to charge for a couch we had in our storage and used our own couch so it wasn’t used. And to paint out walls. They are wanting to hit us with charges that is their maintenance. Nothing was wrong but they want to charge us for the remodel. They also dated the deposit on the wrong day 2 years after moving there. We had maintenance checking our place every month and nothing was wrong until all of a sudden my mom moved out. The manager had step foot in the unit multiple times and never saw anything wrong. We also put up with cockroach infestation the entire time and they never properly handled it. Also took time for them to fix problems in the unit. We also had to put up with the smell of weed going through the walls when told about it the manager Matt never handled the problem. I want them to drop the charges and return the deposit. This is Mesa, Arizona

Desired outcome: $250

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7:16 pm EDT
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I’m a resident at the six flags Lamar location 1050 N Hwy 360 And I’ve been left with no choice but to move per management the security was given authority to approach my 14yr old child while walking home from being dropped off by her school bus several different topics all which my daughter has said she’s uncomfortable I asked could any concerns if any be...

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2:27 pm EDT
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My name is Amy E Vetter. I checked into your location @ 8150 N Stemmons FWY, Dallas TX 75247 on March 19th, 2022. I paid on full for 1 month on a single bedroom apartment. During my stay, I secured a job in Fort Worth, & decided to relocate to a sister property @ 3500 NE Loop 820, Fort Worth TX 76137 on April 16th, 2022. I was FULLY aware that I was paying...

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11:29 pm EDT
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when my boyfriend moved in i helped to pay for his room, that was no problem. then after two maybe three weeks of being there i had dropped him off from work. the male manager not sure of his name white guy sort of short seen us and said "do yall live here", in which my boyfriend replied "I do" then he asked me "so do you I said no sir", he said all guest...

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L
9:43 pm EDT
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Budget Suites of America - Budget suites in mesa arizona

I'm wondering why matt didn't accept rental assistance from mesa on my behalf other then him wanting me out because I'm black I have never once had a complaint I have always kept inside and outside of my apartment clean I have a 1 year old and a 3 year old now in my care I just wanna know his reason for not accepting it they tried to say he not accepting it once it went to court but he have done it twice before my rent was late on the 28th of April 5 day notice was given on the 27 for the 28th May 4 they filed in court may4th they delivered the papers may 9th went to court so you see how he wanted me out

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K
7:33 am EDT
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Just found out I was on a 86 list! Whoever wrote it lied.. My job had been messing up my checks I even had them call! So the last few months I had been late but has always paid! I was told couldn’t take my payments (lie) so the manager mike uses scare tactics to get ppl to pay! I will say he did bend over backwards. But i’m confused as to why he wrote that...

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11:20 am EDT
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The manager Kenneth harasses people for no reason and gives the citations for no reason! Most tenants out here complain by how poor of customer service he has with the tenants treating us like garbage… when you call to complain he yells at you and hangs up in your face. April 30, 2022 I set my trash bag outside for a few seconds just to use the restroom...

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2:23 pm EDT
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I have a complaint about the apartment I stay in D 2038. The Budget Suites on 1050 N Hwy 360 Grand Prairie, Texas 75050. I was accused of having guest that pulled a gun on someone but that was a misunderstanding, showed the manager Mike the misunderstanding which is a lighter and I also informed him that my guest does not live with me. He still said that...

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8:58 pm EDT
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I've been living at this Budget Suites in Addison for nearly 3 years. For the last year I've had trouble with a clerk. She has stolen mail at the request of an aunt that has been prostituting here for the duration of my stay. She and other females have been stalking and harassing me and my sons. I've been diagnosed with 2 new illnesses, kidney failure due...

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7:02 am EDT
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As of March 2022... ...If you're in urgent need of a short-term place to stay (i.e., fewer than four weeks), the Dallas Budget Suites of America on Stemmons might work for you... ...BUT... ...Please do yourself a favor, however, and at least glance over the "pros & cons" towards the end of this diatribe before making a decision. Here's the essential...

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Odor/ infestation of trash in neighbor's apartment. Uncontrollably infested with roaches. Michael the manager and employees are aware of this older lady living in her own trash in a one bedroom next door to me. They can in put roach bait. Nothing happened. The lady has build up trash tall as the windows. I will call heath department. Manager Michael and...

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T
12:55 am EST

Budget Suites of America - I continuously get my cars tagged with tow warning

I have been staying at the budget suites on empire and stemmons freeway over a year now and the last few month I've had my cars tag with tow warning 8 times over the smallest thing like low tire pressure and also saying my vehicle wasnt registered now its expired registration it's a holiday weekend I cant do anything about it and they are going to tow my vehicle tomorrow the manager is rude and abrasive toward me never messes with the other vehicles in the parking lot that dont run dont have plates registration has been out for years but continuously at least once a week I have tow warning on my vehicle this is ridiculous when it's cold the tire pleasure drops I dont think my car should be towed for that I'm having to park my vehicle somewhere else in fear they are going to tow one again

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T
2:47 pm EST

Budget Suites of America - Front desk

There is this women by the name of Theresa at the front desk she don't like me so I went to get my packages and instead of looking at the other packages she picks up 1 and says nope I sent my wife down there and she gave it to her I find that discrimination we had 2 packages I got the others she is very rude and she told me out of the blue one day I need to learn how to park when there was a stake poking out by my tire so if I would have drove any more over I would have busted my tire and she just don't care

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J
2:24 pm EDT

Budget Suites of America - Refund not given

My Daughter Shawnte' was at a Budget Suites of America. She called with a distress to come save her and a man from her past was in her home, and she was able to get a "Help" to me. I sent her father to Arizona from California to save my daughter. We had the office help open the door. We are leaving 2 days early from pre-paid stay. The place in Arizona will not give her $270 deposit back. I am outraged. The guy left and then came back and stole my daughters car. Cops are on the look out for him. This place is horrible. DO NOT STAY HERE. Anthony is one of the Managers, and should be fired. My daughter was being held without her permission. The guy that broke in is a criminal, and had her held as captive. Cops do have a report.

Address is:

Budget Suites of America
2702 W. Yorkshire Dr
Phoenix, Arizona 85027

Desired outcome: Deposit back

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11:53 pm EDT

Budget Suites of America - Never got my refund back and I complied with all the rules

Have lived there for 1 yr. I point with all the rules my rent is always on time it was always really I have brought my own furniture and I complied with the rules I gave them a two weeks notice completely clean the whole apartment gave them instructions updated my new address so that I can get my refund money back I was told it would take up to 8 weeks to get it back and I never never got my refund back I was lied to it it is now October and I still have not got my money and it is hard to get ahold of anybody I would like to hear from somebody like this resolved before I have to go file a lawsuit with my lawyers

Desired outcome: What is owed to me Budget Suites hasn't lied to

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Budget Suites of America - Security deposit refund plus threat from GSR Adam

I left my room at 1028 in perfect order, there were some cans of food and some sheets on the bed I planned to pick up, but they said it was too late, I don't think $150 security deposit compensates for that when I cam around at 12:30 PM on the day I had already checked out at 10:30 am.
Yet.. they took my security deposit, and more the GSR Adam, told me I would get nothing back, and threatened me, in saying that he would have come over and dealt with me, whatever that means. I felt threatened, and intimidated, and I will never rent there again, but I expect my security deposit, as nothing was damaged nor nothing missing from the room which I also cleaned before I left. I intend to take this further, legally.
Mr Adam, threatened me and I felt scared.
I would like to have my security deposit refunded, thank you.

Desired outcome: my security deposit refunded

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