How to contact Agoda customer service?
- Singapore: +65 63 297 537
- United States: +1 (866) 656-8207
- Canada: +1 (416) 216-4151
- United Kingdom: +44 203 027 7900
- Australia: +61 280 662 868
- New Zealand: +64 93 391 656
- Austria: +43 720 380 085
- Belgium: +32 26 200 818
- France: +33 185 148 161
- Hungary: +36 14 292 234
- Germany: +49 698 679 9066
- Israel: +972 722 713 343
- Italy: +39 238 591 359
- Portugal: +351 210 609 454
- Russia: +7 495 705 9247
- Spain: +34 917 547 020
- Switzerland: +41 315 479 055
- Bahrain: +973 16 196 662
- China: +86 400 821 8877
- Hong Kong: +852 30 711 201
- India: +91 226 101 4585
- Indonesia: +62 212 188 9001
- Japan: +81 357 679 333
- Macao: +853 62 625 205
- Malaysia: +60 320 531 869
- Oman: +968 80 074 317
- Philippines: +63 22 469 092
- Saudi Arabia: +966 115 108 738
- South Africa: +27 118 446 064
- South Korea: +82 260 222 443
- Taiwan: +886 287 231 285
- Thailand: +66 20 164 106
- Vietnam: +84 284 458 2393
- UAE: +971 43 197 490
- Brazil: +55 114 280 5290
- reviews@agoda.com (Support)
30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
Agoda information: contacts, address, founders, CEO, services, and products
Agoda was founded by Singapore in 2005.
To write a complaint about Agoda and get an answer from the officials of Agoda, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Agoda can be filed via the specific Agoda complaint section.
Agoda is an online travel agency and search platform for hotels, vacation rentals, flights, and airport transfers.
You can contact Agoda at +65 63 297 537 and +1 866 656 8207. You can check our platform or Agoda for the phone numbers available for your country.
Agoda is headquartered at 30 Cecil Street, Prudential Tower № 19-08, Singapore - 049712.
You can check your booking in your account under the “My bookings” menu.
You can see if breakfast is included in the room rate under the room type if there is a message saying “Breakfast Included”.
You have to receive the confirmation email within 30 mins after booking.
You should receive a confirmation email within 30 minutes after booking. Make sure to check your junk/spam folders. If you cannot find your confirmation after 24 hours, contact Agoda at +65 63 297 537 and +1 866 656 8207. You can check our platform or Agoda for the phone numbers available for your country.
Agoda offers the best price for the room. If you find a better rate for the same room and dates, Agoda will adjust the rate to match the lower one.
When submitting a claim, you have to provide your Agoda Booking ID, the website where you found the better rate, hotel details, and you can also include a screenshot.
It depends on the cancellation policy of the room. If you reserved a free cancellation booking, there will be no cancellation fee. The property decides on the amount of the cancellation fees.
Each room may have its cancellation policy. You can see this in the room description.
Refunds usually can take up to 30 days or until your next billing cycle to be credited to your account.
Agoda does not guarantee special request fulfillment as they are subject to availability. You will have to contact the property before or upon your arrival to follow up with the request.
As a host, you can’t change your email addresses by yourself. Contact Agoda and write your email change request. As a guest, you can try changing your email in your account settings. Otherwise, you have to create a new account.
The properties usually don’t charge your card unless specified and communicated. You have to contact Agoda by phone at +65 63 297 537 and +1 866 656 8207 or email at CustomerService@agoda.com. You can check our platform or Agoda for the phone numbers available for your country.
AgodaCash is a reward system for your reservations. After you stay somewhere, you receive a reward which then can be redeemed for future stays.
There are some properties that are not eligible for AgodaCash redemption. You can see the properties which allow AgodaCash if they have the AgodaCash message.
Agoda charges between 10 to 12% service fee on most bookings, however, this is not a hidden charge but a standard practice in the online booking industry.
Agoda accepts credit cards (Visa, Master Card, AMEX, JCB, and Carte Bleue) and PayPal.
Agoda is a legitimate site and business. Nevertheless, the ratings are mostly low with occasional good scores. The issues customers experience the most include long or no refunds, lack of response from Agoda, booking issues, and more. Considering the unresponsive customer support and low complaint resolution rating on our platform, we recommend being extra cautious or avoiding their service.