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Agoda Customer Service Phone, Email, Contacts

Agoda
Customer Service: Phone, Email, Contacts

www.agoda.com
www.agoda.com

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  1. Agoda contacts

  2. Agoda phone numbers
    +65 63 297 537
    +65 63 297 537
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    Singapore
    +1 (866) 656-8207
    +1 (866) 656-8207
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    United States
    +1 (416) 216-4151
    +1 (416) 216-4151
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    100%
    Confidence score
    Canada
    +44 203 027 7900
    +44 203 027 7900
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    United Kingdom
    +61 280 662 868
    +61 280 662 868
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    Australia
    +64 93 391 656
    +64 93 391 656
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    New Zealand
    +43 720 380 085
    +43 720 380 085
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    Austria
    +32 26 200 818
    +32 26 200 818
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    Belgium
    +33 185 148 161
    +33 185 148 161
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    France
    +36 14 292 234
    +36 14 292 234
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    Hungary
    +49 698 679 9066
    +49 698 679 9066
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    Germany
    +972 722 713 343
    +972 722 713 343
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    Israel
    +39 238 591 359
    +39 238 591 359
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    Italy
    +351 210 609 454
    +351 210 609 454
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    Portugal
    +7 495 705 9247
    +7 495 705 9247
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    Russia
    +34 917 547 020
    +34 917 547 020
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    Spain
    +41 315 479 055
    +41 315 479 055
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    Switzerland
    +973 16 196 662
    +973 16 196 662
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    Bahrain
    +86 400 821 8877
    +86 400 821 8877
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    China
    +852 30 711 201
    +852 30 711 201
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    Hong Kong
    +91 226 101 4585
    +91 226 101 4585
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    India
    +62 212 188 9001
    +62 212 188 9001
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    Indonesia
    +81 357 679 333
    +81 357 679 333
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    Japan
    +853 62 625 205
    +853 62 625 205
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    Macao
    +60 320 531 869
    +60 320 531 869
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    37%
    Confidence score
    Malaysia
    +968 80 074 317
    +968 80 074 317
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    Oman
    +63 22 469 092
    +63 22 469 092
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    13%
    Confidence score
    Philippines
    +966 115 108 738
    +966 115 108 738
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    Saudi Arabia
    +27 118 446 064
    +27 118 446 064
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    South Africa
    +82 260 222 443
    +82 260 222 443
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    South Korea
    +886 287 231 285
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    Taiwan
    +66 20 164 106
    +66 20 164 106
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    Thailand
    +84 284 458 2393
    +84 284 458 2393
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    Vietnam
    +971 43 197 490
    +971 43 197 490
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    UAE
    +55 114 280 5290
    +55 114 280 5290
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    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media

What category is Agoda related to?

Agoda is related to the Travel and Vacations category.

Agoda information: contacts, address, founders, CEO, services, and products

Agoda is a multinational company founded on Singapore in 2005 with its headquarters located at Singapore and key people behind it being Omri Morgenshtern (CEO). and offers products such as Travel agency, Metasearch engine, and provides its services in global
Expand Collapse all
When was Agoda founded?

Agoda was founded by Singapore in 2005.

How to write a complaint about Agoda?

To write a complaint about Agoda and get an answer from the officials of Agoda, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Agoda can be filed via the specific Agoda complaint section.

Frequently asked questions (FAQ) about Agoda
What does Agoda do?

Agoda is an online travel agency and search platform for hotels, vacation rentals, flights, and airport transfers.

How to contact Agoda?

You can contact Agoda at +65 63 297 537 and +1 866 656 8207. You can check our platform or Agoda for the phone numbers available for your country.

Where is Agoda located?

Agoda is headquartered at 30 Cecil Street, Prudential Tower № 19-08, Singapore - 049712.

Where can I check my booking details and status on Agoda?

You can check your booking in your account under the “My bookings” menu.

 

Is breakfast included in the room rate on Agoda?

You can see if breakfast is included in the room rate under the room type if there is a message saying “Breakfast Included”.

 

When do I get a confirmation email from Agoda?

You have to receive the confirmation email within 30 mins after booking.

What if I have not received my booking confirmation and cannot locate my booking on Agoda?

You should receive a confirmation email within 30 minutes after booking. Make sure to check your junk/spam folders. If you cannot find your confirmation after 24 hours, contact Agoda at +65 63 297 537 and +1 866 656 8207. You can check our platform or Agoda for the phone numbers available for your country.

What is Agoda’s Best Price Guarantee claim?

Agoda offers the best price for the room. If you find a better rate for the same room and dates, Agoda will adjust the rate to match the lower one.

How to submit a Best Price Guarantee claim on Agoda?

When submitting a claim, you have to provide your Agoda Booking ID, the website where you found the better rate, hotel details, and you can also include a screenshot.

Will I be charged if I cancel my booking on Agoda?

It depends on the cancellation policy of the room. If you reserved a free cancellation booking, there will be no cancellation fee. The property decides on the amount of the cancellation fees.

Where can I find Agoda’s cancellation policy?

Each room may have its cancellation policy. You can see this in the room description.

When will I get my refund on Agoda?

Refunds usually can take up to 30 days or until your next billing cycle to be credited to your account.

How will I know if a special request on Agoda is confirmed?

Agoda does not guarantee special request fulfillment as they are subject to availability. You will have to contact the property before or upon your arrival to follow up with the request.

How do I change my email address on Agoda?

As a host, you can’t change your email addresses by yourself. Contact Agoda and write your email change request. As a guest, you can try changing your email in your account settings. Otherwise, you have to create a new account.

 

What if the property and Agoda have charged my credit card?

The properties usually don’t charge your card unless specified and communicated. You have to contact Agoda by phone at +65 63 297 537 and +1 866 656 8207 or email at CustomerService@agoda.com. You can check our platform or Agoda for the phone numbers available for your country.

What is AgodaCash?

AgodaCash is a reward system for your reservations. After you stay somewhere, you receive a reward which then can be redeemed for future stays.

Why can’t I redeem AgodaCash on some rooms?

There are some properties that are not eligible for AgodaCash redemption. You can see the properties which allow AgodaCash if they have the AgodaCash message.

Does Agoda have hidden charges?

Agoda charges between 10 to 12% service fee on most bookings, however, this is not a hidden charge but a standard practice in the online booking industry.

How can I pay on Agoda?

Agoda accepts credit cards (Visa, Master Card, AMEX, JCB, and Carte Bleue) and PayPal.

Is Agoda legit?

Agoda is a legitimate site and business. Nevertheless, the ratings are mostly low with occasional good scores. The issues customers experience the most include long or no refunds, lack of response from Agoda, booking issues, and more. Considering the unresponsive customer support and low complaint resolution rating on our platform, we recommend being extra cautious or avoiding their service.

Ratings on other sites
Trustpilot
Trustpilot
1.3
38917 reviews

Is ComplaintsBoard.com associated with Agoda?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Agoda Customer Service. Initial Agoda complaints should be directed to their team directly. You can find contact details for Agoda above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Agoda. Discuss the issues you have had with Agoda and work with their customer service team to find a resolution.