Agoda – Page 18

I booked a flight with Agoda start of April. The second one of the 3-flight trip was cancelled by the airline on May 15th. Since then, it has been OVER A MONTH and Agoda is yet to finalize a new booking. The customer service is pathetic; they keep answering with standard replies that they're working on it and need more time without giving proof of actual action.

- More than a month has passed, how much more time do they need to book a simple flight? Are they waiting for the day of the flight to arrive so that the customer will eventually pay for a new flight in desperation and leave them be?

- When I asked for a refund to book a flight elsewhere, they shamelessly responded that it takes 3-5 MONTHS for a refund. Are they running a scam? Tiring people until they give up their money?

- They take ZERO responsibility for the booking and keep placing the blame for delays on an imaginary "supplying partner" who the customer has no interaction with or face to put to. Absolutely no display of professionalism, ethics or remorse for the mental stress caused to the customer.

Extremely disappointing and pathetic service.

Flight Booking ID: [protected]

Booking reference # [protected] Check-in Sunday, 12 June 2022

Name Mr. Jeffrey Bourne

Booked deluxe KING. checked in receptionist said

"NO TV in deluxe rooms"

"we have deluxe king" I replied

she said "I said NO TV in any deluxe room"

Got to the room, NO aircon either its broke

Telephone to reception not working, had to walk to reception, asked to see the manager

Manager came, nice enough man, charming and well spoken English.

"Sir, ma'am we are have problems with our cable network supplier, that's why no TV or phones"

He agreed to change our room.

OMG it was called executive, aircon had 2 modes on & off on it was like sitting in a freezer or in an oven

The corner bath taps was missing so no water to bathe with

We could only shower. which was only a dribble

The waste water from wherever vented onto the terrace and the smell was dreadful.

Complained again.

"Sir ma'am we don't have maintenance now but you can have our deluxe beach side room"

Transferred, and found

NO TV

NO WIFI

Full of mosquitos

(we brought some bygone insect killer ourselves)

Maid never called to clean/make-up the room we had to ask.

5-30am every morning the staff would set up/clear the bar from the night before (Pinoys SHOUT when they talk & blast out music LOUDLY)

Upon check in we booked an extra night, not thinking to ask to see the rooms, as we had car trouble on the Sunday and telephoned the hotel to inform them we would arrive Monday

we was never offered a refund to the extra night we paid for BEFORE we saw the room.

It is very clear to myself (having been in the hotel industry for 6 years in London UK) that the hotel was up for sale.

I noticed 2 x groups of buyers looking around.

The hotel was in desperate need of refurbishment, and this showed in the staff faces.

I cant imagine what would have been offered if we had stayed for 14 days.

I cant show pics,

How can I show that the aircon only had 2 modes?

How can I show hundreds of mosquitos?

Or the TV and WIFI not working

In my defense, the westerners group of people staying in the other beach front rooms was also disgusted at the disrepair of the hotel the staff and the amenities, both groups (us and them) had exactly the same problems.

We never ate there, I can imagine the state of the kitchen

The pictures they used for the advert on Agoda were I would estimate of 10 years ago

If I could I would sue them for false advertising

I expect a reply from agoda.com within the next 7 working days please

I've booked a hotel in London called Corbigoe Hotel in the end of May through Agoda website.

I live in UK and but I booked a hotel because I live far from London and It would be easier to show London to my mother who came to visit me for a month. So I've booked one room for me, my mother and a friend.

When we arrived there the room number 8 (offered to us) was smelling very bad, the carpet was wet, the toilet was impossible to use and there was no towels for having a shower. We stay there about 20 min and left because no-one could sleep there. It was impossible for everyone to stay there (I have photographs to prove)

I've sent an e-mail to Agoda with the pictures as proof and also an Uber receipt as I had to sleep in my friend's house as was impossible to sleep in that awful room (I spent money with Uber to go to my friend's house and for coming back next day) and I was informed by Agoda that the hotel Corbigoe didn't want to give my money back and offered me 10% discount on my next purchase. What? How can I book something else with Agoda if I bought a service and they didn't sort it out the issue? I asked my money back because I didn't use the service but nothing was made.

I would like to ask you my money back as I didn't use the service and caused me a big trouble because I've planned to sleep in London and spent my money with two Uber travel.

After selecting the desired dates for 16-17 June, the result appeared and after confirming its the correct room i wanted, i proceeded to the next step of the booking only to see a pop up window appearing to notify me that the room is not available but was offered another option, although its not exactly what ive wanted in the first place. So i click on the next window to select the recommended option. after ive keyed in my particulars to proceed, another window pops up to notify me that the 2nd option is'nt available as well and recommended the 3rd option. although its $20+ above the original published price, i still accepted the 3rd option and go ahead to book. However, the options the system offered was'nt the same date that ive selected for 16-17 June. Instead it automatically changed to 26-27 June and ive unknowingly confirmed the booking only to realize it sint the date ive slected and it cant be changed not cancelled. So ive to purchase the next one again

Isnt that unfair to consumers because in the state of such confusion, the dates auto-changed to whats available and not what to what ive firstly selected that was firstly selected. To make matters worst, there is not way we can get in touch with any live agent. Isnt that frustrating having to communicate to a rather stupid computer bot with no one to address my issue?

Booking ID: [protected]

Ive booked and mentioned for king size bed but at the end only single and Ive call agoda & weil but mentioned 3 days fully book of king size bed.

I booked a stay at the Extended Stay Southfield, MI for wed 15th and thur 16th night. When we got there on Wednesday night I was supposed to have a king suite but they had given them all away or they were not cleaned. So we stayed in a queen. I did not go back on thur. I drove 2 hours home and 2 hours back this morning for a Dr's apt. I had. I would just loke.to be refunded for Thursday night.

I booked an airline ticket through agoda from Mae Sot to Bangkok, leaving on the 16th of June and flight was to leave at 12:45 pm. (Booking ID: [protected]) I am already aware that if you do not change your ticket before the 24 hour window you forfeit your ticket, therefore, I contact Agoda at 9 am the day before (or 29 hours before).

I wanted to know the change fee plus the extra flight charges for changing my ticket to the next day. They said they would call me back in one hour.

4 hours went by and I contacted them again. The customer service person said it wouldn't be a problem as the issue was raised before the 24 hours window although it was still pending. Then another 6 hours went by and finally at 9 pm they contacted me and told me that since it was within the 24-hour time frame I couldn't change it.

By that time, the flight I was hoping to change it to was fully booked and had to find another route, at the cost of 4,600 Thai Baht.

When I contacted Nok Air to make this reservation directly, they told me that the change would have only cost me 750 baht if I could have called them directly. Nok indeed would have allowed a change to that ticket. So, the moral of the story is that the middle man costs you money and Agoda cost me 4,600 baht and also caused me to miss the flight. It's unacceptable and Agoda should not handle flight reservations if they are going to cause people trouble.

I booked a hotel (The Quarter Silom) in Bangkok on agoda, which was 128$, and I could add a special deal with the mastercard as well. Going back to my booking, all of a sudden I see the bill and it is more than 150$. How is that possible and how did that not show up before the booking and final decision? I am pretty confused and disappointed. Please solve this issue and explain why this happened. Booking number is [protected].

I think I must be one, if not the only person who made 3 Agoda bookings and canceled all 3 within 24 - 48 hrs !

Booking #1

Found a good hotel within budget and booked it. Got a return note stating that my card was not accepted, but I had used the same card minutes before on Amazon with no issue !

So used my 2nd card and the transaction went through but the dates were not the dates I had previously stipulated and had been changed. Agoda sent me an email and I had a text chat with one of Agoda's CSR.

If I now wanted my previous dates, due to a "sudden surge of bookings", the price had increased by more than 50% ! So I canceled.

Booking #2

So I searched again and found another hotel and booked it. This time things were quite painless - got the confirmation email from Agoda within minutes and all was good.

Approx 15 mins later I get an email from the hotel asking me to make payment to their bank a/c otherwise they cannot guarantee my reservation. Why should I transfer money to the hotel when Agoda had just charged my card ? Alarm bells started ringing and I canceled again.

Booking #3

So giving them one last chance I looked and found yet another hotel. One of my search criteria was for parking as I was driving down and did not wish to waste time looking for parking.

Having included parking in my search criteria, and a bunch of hotels pops up, one would rightly assume that the hotel has parking facilities. Well, silly me to assume such nonsense.

I arrived and drove around the hotel twice and could see no car park. As the hotel is literally on the main road itself, I could not stop outside and ask for directions to the car park. So I had to park a good 10 mins walk away and walk to the hotel.

When I reached the hotel, the main doors were locked. There was number to call on the front door but upon calling there was no reply. So I had to wait for another 10-15 mins before a couple exited and I went in.

There was a sign on reception saying I'll be back in a few minutes. So I waited. 15-20mins I was still waiting ! I noticed another number for emergencies and called it and a Chinese gentleman answered and said he will call "his girl".

A little later a Filipino girl came and spoke to me rather rudely. I asked where is the car park and she said, "Oh, last time we had car park, now we don't have any more". I said but your website states you have a car park so to say you have a car park and not have one is fraudulent representation - which makes me wonder what type of due diligence does Agooda do if any at all !

I again asked the question and she pointed to a street across the road for public parking. But all lots were taken. I pointed this out to her and she then replied "Don't worry by late night all the cars will go and you can park there".

I then called the Chines gentleman "who will call his girl" and explained the situation to him and his response was "Then cancel lah !" I could go on and on as there was a spate of foul language used on me etc etc etc.

So I cancelled. I then used another app and found another hotel. Not being wanted to be cught out again, I drove there, walked in checked out the place, parking and made a booking on the spot FOR THE SAME PRICE AGODA HAD ON THEIR WEBSITE FOR THE SAME HOTEL !

So Agoda was a huge disappointment. I'm now waiting for my refund which had better come through as promised or there will be huge follow up postings on FB, Twitter, IG, LinkedIn, Reddit etc.

I found Agoda lacking in so many ways especially in ensuring the hotels have accurate info on their websites - this is a basic. So clean up your act Agoda and get real.

I booked direct through agoda, i checked in today 10/7/2022 and my room type was king size bed but when arrived to the hotel they told me your reservation is twin bed and we are sorry there is no available rooms for king size bed, I called agoda customer service but they didn't solve there mistake and thy are not helpful.

Booking ID [protected] Your booking is paid and confirmed.

I been booking this property for 9/6/22-11/6/22, rooms rate is charged but not further instruction for check, and I force to book another room, can I have the refund for this transaction.

Chee Chai Sian

I would like to change the dates of my flights that are confirmed. I have tried three different numbers and no answer.

OUTBOUND BOOKING ID: [protected]

RETURN BOOKING ID: [protected]

My wife got a really (i mean really)nice promo on the website for a 5 star hotel in Bali, Kempinski in Nusa Dua. Its for a date 4 months from now. She received a confirmation and everything seemed in order. So far so good, she thought to have a nice surprise for our daughter and me. Almost a week later she got a message : 'We are sorry to inform you the hotel cannot provide us the room. sorry,sorry, 1000X excuses' After checking the Agoda website, the exact room still can be booked for the period she choose before. It already started to become a little stinky then...

The email continued:

You have 2 options.

1: Cancel directly and receive USD 130 AgodaCash for your next booking

2: Respond to this email in 48 hrs. if you would like us to look for an alternative.

My wife obviously choose for option 2 because there are a lot of good alternatives on their website for the desired period. After about 15 minutes we got a response:

'Thank you for your trust etc. Rest assured, we will find an alternative. '

One hour later, the next email arrived:

'Thank you for your patience. We have contacted the property and confirmed its fully booked' (NOT true).

'We have tried our best (makes me wonder about their worst) to search for alternatives but unfortunately there are no accomodations matching your original dates' (NOT true, so by then i had to open the window because for me, as a Contactcenter manager, the stink became unbearable) 'We would like to cancel, offer a refund and provide 1 night additional value USD 130 AgodaCash

on June 4th i arrived at the hotel Comfort inn-Carrier circle in Syracuse, NY only to be told that i did not have a reservation. i booked through Agoda and had a reservation number and everything but the hotel said it wasn't any good and that the reservation had been cancelled! I NEVER received anything else from Agoda. my reservation was through them and if there was a problem with my credit card Agoda should have notified me ! I will never use this company again! i don't think they know what they are doing!

And because the hotel was completely booked and there were no rooms available anywhere in town and i had to drive two hours to get a room and paid almost double the price.

Agoda Booking ID [protected]

I made a flight booking last year (May'21) from Dubai to Chennai (India) and immediately cancelled my trip and contacted Agoda for cancellation & refund (almost a month before the scheduled flight).

It's more than one year now and have been following up with Agoda customer care regarding my refund request.

So many time I called Agoda and emailed them regarding this matter and the only response I'm getting back is "we're following up with the supplier, and refund in progress".

Don't really know whom to escalate / contact regarding this matter. Please advise.

I have been complaining regarding the property (the given property is no longer open for customer) since yesterday but there is no respond/ reply from agoda. The given property number was no longer active. Unfortunately i have paid with the full amount RM 630.00. Need you to refund my money since i did not stay at the property.

Property : Waris Residency KLCC ( 1 bedroom apartment)

Booking ID : [protected]

Duration stay : 1 night (Sun: 5.06.2022 - Mon: 6.06.2022)

Attached herewith the proof of payment and conversation with the non-active agent.

Hi Agoda team, I m on behalf of my friend to make a complaint. My friend said: I have regretted to inform you I didn't stay the hotel as the room condition was too terrible dirty .The floor, bedsheet, n the bathroom as well. Moreover the room had a very bad smell that I couldn't stay in. As u mentioned before I cannot get back my refund, I just forced to leave the hotel. I m pretty disappointed my last night experience.. Today I made a complaint is to inform you that they didn't maintain their cleanliness & hygiene. After I made complaint to the front desk, firstly he changed room to me. Second room, still dirty. The staff tried to clean the bathroom, just using the bidet to flush the floor. Worstly, he used bath towel to wipe the bathroom floor. It's expremely dirty when I saw it. Really spoilt my night. How can they claimed 3 ⭐️ ⭐️⭐️Hotel?

I made a booking for Permai Rainforest Resort in Kuching, Malaysia through Agoda booking on the 11th of May 2022.

My Booking No is [protected]

The booking was for a 2 bedroom cabin from the 17th June 2022 till 20th June 2022. I paid a total of RM4807.89 (USD 1099.77) for it on the 11th of May 2022.

I called the resort earlier today to enquire about my room however was told that I was not booked in the resort itself.

I was then asked by the staff of Permai Rainforest Resort on how the booking was done.

I informed them that I had done the booking online and was told bookings done online was not valid as the resort had their own packages catered for those attending the Rainforest World Music Festival during this period. I was informed that this had already been conveyed to Agoda bookings. I was not informed about this

I then contacted Agoda twice today(4/6/2022) once at 8am and another at 12pm today.

The first time around I was informed that Agoda had tried to contact their Travel Partner but could not get through. They said they had sent an email and will get back to me as soon as possible.

The second time around I called to enquire about the status and was told that the travel partner could not be contacted and I would only be able to receive a reply within 24 to 48 hours.

This would be a problem as I would need to find accommodation for my stay in Kuching from 17th till 20th June and was told that accommodations are filling up very fast

I have made hotel booking through Agoda on 03 May 2022. Booking details as per below:

Hotel: Genting Resort Awana

Check- in Date: 07 May 2022

Check-out Date: 08 May 2022

Name: Low Sh*** P**

Payment method: Credit Card No. ending with ****6406

Email Address: [protected]@hotmail.com

After the booking, I did not received any booking confirmation from Agoda. So I have sent out an email to Customer Service Agoda & Biz.[protected]@agoda.com.

Customer Service Agoda replied: No booking found under the email address above.

Biz.en replied: No booking found under the email address & full name above.

Furthermore on the 05 May 2022, the Customer Service Agoda had contacted me at [protected] to further check on my booking.

Over the phone, the Customer Service Officer requested to get the 16 digits of my credit card number for his further checking. He was not found any booking on my credit card no. provided. He also advised me to make another booking. So, I have made another booking on 05 May 2022.

After that, I realized my credit card has been charged for the booking fees made on the 03 May 2022 which is RM 441.26 . The booking fees was charged to my credit card on 06 May 2022.

I have email to Customer Service Agoda to check for it & got the replied mentioned that there was a booking locate for me. whether it can be refunded or not need to depend on the Hotel.

I have called up to the Customer Service Agoda to ask for the refund status & Customer Service Officer told me that the refund was rejected by the hotel.

The problem was started from Customer Service Agoda. Agoda had informed customer that booking was not located. But when customer flash out the credit card statement, then Agoda told that they able to locate the booking.

I even had called the hotel personally to ask for the refund, the hotel mentioned the problem was made by the Customer Service Agoda, sure hotel would not give exceptional to refund the booking fees. Ask mentioned by the hotel's officer, the refund should ask back the Agoda.

How can the Customer Service Agoda had confirmed to customer that the booking was not successful without proper checking ? Now, even informed that the booking fees was not able to got refund from the hotel.

Meaning that Agoda provided the wrong information to customer but customer need to bear the cost.

Please look into my complaint & re-consider the outcome.

Appreciate your consideration.

Hello. I booked a hostel room in Singapore using the Agoda site. The property/Agoda took hold a total amount of 6,973.10 pesos. I cancelled on May 13th and was told to expect refund after 10-15 days. It hasn't returned yet. I'd like to have a refund. Thank you.