ComplaintsBoard Travel and Vacations Agoda Took my money for 3 nights and gave us 2

Agoda review: Took my money for 3 nights and gave us 2

Lucas123 of US

Apr 08, 2026 2:04 pm UTC

Verified customer

Featured review

Agoda stated they booked us a hotel for the following dates.

Arrival: April 2, 2026
Departure: April 5, 2026

When we checked into the hotel the booking was only for

Arrival: April 2, 2026
Departure: April 4, 2026

This left us stranded without a placed to stay for the last day of our trip. As this was in a very busy area during spring break, other accommodations were not available. When we reached out to Agoda they stated that they could still accommodated our booking and check in as normal. Considering we got this email on 4/8 I'm not sure how they expect us to time travel? Probably going to dispute the charge with my credit card since we did not get what we paid for and Agoda is not being helpful.

Agoda lied about our booking and didn't even bother to try and make things right.

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Agoda - Reservation 235

Agoda - you cannot update your personal info with agoda 18

Resolved

Agoda - payment taken but no booking! 17

Agoda - Cancellation policy 7

Agoda - fraud 4

Resolved

Agoda - Hotel room

Agoda - voucher gift card

Agoda - Hotel booking

Agoda - unfair charges 1

Resolved

Agoda - meal options

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Agoda Contacts

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Agoda emails

reviews@agoda.com

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Confidence score: 100%

Support

Agoda address

30 Cecil Street, Prudential Tower ? 19-08, 049712, Singapore

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Nov 12, 2026
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