ADT Security Services

I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me

Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt

I have called numerous times and I still have not received any resolution about my issues.

I have total of 8 accounts and I been a customer for a long time. Your customer service is ridiculous about helping with my issues.

All I been trying to do is get all my accounts in one Esuite login and everyone keeps saying that someone will be calling me or all the accounts will be linked to one Esuite, but it never happens and I never get a call back.

It has become a nightmare to pick up the phone and waste hours explaining the issue over and over to different reps.

I need someone to contact me asap and resolve my issues.

Phone_[protected] -John Shah

one of my account # is [protected]

For a few weeks I have been trying to get and issue resolved with no help. One of the people I talked to said I needed a battery. It arrived today I called to get help getting it in because I am elderly. Before I went back to the control panel I asked her if I needed a screwdriver with no answer from her. My control panel is now hanging without the new battery in. She informed me to just call an electrician I asked her to transfer to someone who knew what they were talking about. She transferred me back into a quve to wait again. I need a manager.

I signed a three-year contract with adt in 2021, which clearly states that video surveillance and other services, the monthly fee is 59.99 dollars, but in fact they do not provide the above services; I made many phone calls to communicate, at first they said they could refund, and later they said they did not overcharge the fee, and after many unsuccessful communications, I had to choose to complain.

October 12, a burglar smashed the glass in the front door of our business at 3am. He enters and walked around in our store looking for stuff to steal. The alarm NEVER went off. Not from the broken glass or the motion. The tech who came out that day said “it just happens sometimes “.

Instead of letting me out of my contract, they tried to sell me more equipment . Absolute joke of a company. Total crooks, I wouldn’t Reccomend them to my worst enemy . I can only cancel by paying the contract balance .

I am filing a complaint on ADT in reference to receiving a shipping label to return to Google nest cameras that did not work as we were towed so we were asking to return them. It started on 19 November when the virtual assistant let us know that the cameras wouldn’t work in the way that we requested so I asked to receive a refund and he said just call the number the one 800 number and they should give your shipping label so that you can ship them back FedEx and receive a refund. I have called ADT from 19 November all the way up until today. I was on the phone with them today for over four hours. without resolution. Was transferred I was hung up on I was disrespected I was told I couldn’t get a shipping label. I was told by seven other people that I could get a shipping label but still didn’t get a shipping label. Just went from department to department to depart department on hold for hours on end with no resolution I am just trying to get my money back for some cameras that are not working like we thought that they would please help me. I will not stop until someone helps me. I will not stop calling I will not stop emailing because this type of treatment should not be , upon any customer, the customer service received from ADT is the worst and if I could rate them, I would give them zero stars and I’m glad that these phone calls that I’ve made are recorded because I would request that you go listen to all of the recordings as well as read everything in my file, the notes and you’ll see how how the ADT workers and customer service have mistreated me and not giving me the shipping label I requested.

I have had ADT services for over 11 yrs and they have increased the rate and reduced the access to customer service. This last attempt was the straw for me. I called to cancel and was offered the ability to speak to many representatives except for the one that could cancel my subscription. This, they advise me will take over 45 minutes of waiting on hold and if I don't do it this way, and I do not pay for my next upcoming monthly bill, they will turn me into collection. I am still on hold and will stay here til I die if needed. I WILL cancel this horrible security system. I have already replaced them with another. Susan Glabe [protected]

Hello I spoke to Ricardo at [protected] he kept sniffing coughing interrupting me wouldn't listen then I kept asking the same question he wasn't answering he decided to stop listening stop answering and remain silent and then ignored me when I asked him to speak up. Disgraceful representative of yours and will cause me to go elsewhere to find an alarm monitoring. Please take action on this derelict. Sadly Mr Js

I am calling from my cell phone [protected] and after going through a litany of recordings I had to wait about 20 minutes for someone in Technical support to answer the phone.

Apparently 'all calls will be recorded for quality assurance' doesn't apply because no one is actually listening to the calls to make improvements. Your company customer service has gotten worse over the years.

I just had an upgrade in my home system and the APP on the iPhone is difficult to use.

I am seriously thinking of going to another company at this point.

You lie when you sale the system saying you are going to secure the home but when you leave there are windows I can simply pry open to get in.

Not sure how you call that security

Now I am in bed with you guys for 3 miserable years

9-11-23 Called ADT to inquire about adding cameras to my existing system at a farm house. Was told that I could renew my existing contract at current rate for one year. I told them I needed to have a service call to repair an existing sensor and I would like to discuss the option of cameras with the technician. I was told that ADT would mail the sensor to me. I asked that it be delivered to my billing address and not the address of the service as I did not receive any mail there and it was a gated farm where no deliveries could be made. ADT said they could not mail it to my billing address. I told the ADT to have the service tech bring the sensor when he came. We agreed upon a date of 9-15-23 for the ADT tech to bring the new sensor and visit the service location which is about 85 miles from my home. I checked myADT portal and it showed a tech was to ARRIVE at 1:00 PM on the 15th, myADT portal said ARRIVAL and not a virtual visit. The ADT repair tech never showed on 9-15-23. I called at 1:15 and was told the appointment was for 1:00 to 4:30. I called again close to 2:00 and was told it was a "virtual visit" to assist with the installation of the new sensor. I told them I did not have the sensor and did not agree to a virtual visit. ADT said they mailed it. I said no that I did not receive mail at the service location. ADT went on and extended my contract for another year even though I thought I would have an opportunity to discuss the requested cameras with a tech when they came to repair the sensor. I have had 2 false fire alarms and 1 false burglar alarm and thus the desire for the cameras to see what was actually happening. After the ADT service did not show when I drove round trip 170 miles and spent the day waiting for the ADT service tech, I decided to change from ADT. They would not let me out of the contract and want me to pay $400+ to get out of the contract. I told ADT they did not honor their end of the contract by having a Tech show up, repair my sensor and discuss the additional camera services. I escalated the complaint to a supervisor but no avail.

Regarding delivery of items to the service address. A year ago I requested yard signs be delivered to my billing address. ADT refused to do so and said they had to be delivered to the service address. At that time I said there was no mail or delivery service available at the ADT service address. My ADT portal shows delivery of yard signs a year ago, but I never saw them,