ADT Security Services

On March 6, 2024, an outdoor security camera was installed at my home. The camera cord leading from the outside to the inside wall of the home was wired and stapled in a manner seemingly with no regard or respect for my home. The cord was stapled to the wall in a zig zag fashion (vertical/horizonal), returning to vertical position with stapling ending approximately 27 inches from floor. The cord from this point dangled loosely from the wall, dragging along the floor down to the plug-in with the power strip. Note, the installer performed this task without moving the television or tv stand; he basically worked around it. I had made myself available to this tech regarding moving furniture if need be. He was aware of this, as I had moved an accent table in the front room for him. This mishap in the master bedroom could have been avoided had he asked for help.

I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me

Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt

I have called numerous times and I still have not received any resolution about my issues.

I have total of 8 accounts and I been a customer for a long time. Your customer service is ridiculous about helping with my issues.

All I been trying to do is get all my accounts in one Esuite login and everyone keeps saying that someone will be calling me or all the accounts will be linked to one Esuite, but it never happens and I never get a call back.

It has become a nightmare to pick up the phone and waste hours explaining the issue over and over to different reps.

I need someone to contact me asap and resolve my issues.

Phone_[protected] -John Shah

one of my account # is [protected]

For a few weeks I have been trying to get and issue resolved with no help. One of the people I talked to said I needed a battery. It arrived today I called to get help getting it in because I am elderly. Before I went back to the control panel I asked her if I needed a screwdriver with no answer from her. My control panel is now hanging without the new battery in. She informed me to just call an electrician I asked her to transfer to someone who knew what they were talking about. She transferred me back into a quve to wait again. I need a manager.

I signed a three-year contract with adt in 2021, which clearly states that video surveillance and other services, the monthly fee is 59.99 dollars, but in fact they do not provide the above services; I made many phone calls to communicate, at first they said they could refund, and later they said they did not overcharge the fee, and after many unsuccessful communications, I had to choose to complain.

October 12, a burglar smashed the glass in the front door of our business at 3am. He enters and walked around in our store looking for stuff to steal. The alarm NEVER went off. Not from the broken glass or the motion. The tech who came out that day said “it just happens sometimes “.

Instead of letting me out of my contract, they tried to sell me more equipment . Absolute joke of a company. Total crooks, I wouldn’t Reccomend them to my worst enemy . I can only cancel by paying the contract balance .

I am filing a complaint on ADT in reference to receiving a shipping label to return to Google nest cameras that did not work as we were towed so we were asking to return them. It started on 19 November when the virtual assistant let us know that the cameras wouldn’t work in the way that we requested so I asked to receive a refund and he said just call the number the one 800 number and they should give your shipping label so that you can ship them back FedEx and receive a refund. I have called ADT from 19 November all the way up until today. I was on the phone with them today for over four hours. without resolution. Was transferred I was hung up on I was disrespected I was told I couldn’t get a shipping label. I was told by seven other people that I could get a shipping label but still didn’t get a shipping label. Just went from department to department to depart department on hold for hours on end with no resolution I am just trying to get my money back for some cameras that are not working like we thought that they would please help me. I will not stop until someone helps me. I will not stop calling I will not stop emailing because this type of treatment should not be , upon any customer, the customer service received from ADT is the worst and if I could rate them, I would give them zero stars and I’m glad that these phone calls that I’ve made are recorded because I would request that you go listen to all of the recordings as well as read everything in my file, the notes and you’ll see how how the ADT workers and customer service have mistreated me and not giving me the shipping label I requested.

I have had ADT services for over 11 yrs and they have increased the rate and reduced the access to customer service. This last attempt was the straw for me. I called to cancel and was offered the ability to speak to many representatives except for the one that could cancel my subscription. This, they advise me will take over 45 minutes of waiting on hold and if I don't do it this way, and I do not pay for my next upcoming monthly bill, they will turn me into collection. I am still on hold and will stay here til I die if needed. I WILL cancel this horrible security system. I have already replaced them with another. Susan Glabe [protected]

Hello I spoke to Ricardo at [protected] he kept sniffing coughing interrupting me wouldn't listen then I kept asking the same question he wasn't answering he decided to stop listening stop answering and remain silent and then ignored me when I asked him to speak up. Disgraceful representative of yours and will cause me to go elsewhere to find an alarm monitoring. Please take action on this derelict. Sadly Mr Js

I am calling from my cell phone [protected] and after going through a litany of recordings I had to wait about 20 minutes for someone in Technical support to answer the phone.

Apparently 'all calls will be recorded for quality assurance' doesn't apply because no one is actually listening to the calls to make improvements. Your company customer service has gotten worse over the years.

I just had an upgrade in my home system and the APP on the iPhone is difficult to use.

I am seriously thinking of going to another company at this point.

You lie when you sale the system saying you are going to secure the home but when you leave there are windows I can simply pry open to get in.

Not sure how you call that security

Now I am in bed with you guys for 3 miserable years