ADT Security Services
reviews and complaints

Name: Najwa Schiek

Ahmed Abbas

Address: 25139 Birchtree CT, Corona, CA 92883

Contact No: [protected]

email address: raymond.[protected]@yahoo.com

Referred my friend

Maysoon Ben-ghaly

Aaddress: 21312 Bishop, Mission Viejo, CA 92

That was 6 months ago and you ignored my calls and requesting the $200 gift card of refering a customer.

Please send it immeditley, and try to improve your customer service to keep your repetation in a good standing!

My 81 year old mother's front door security magnet has fallen off. We have had two people tell us to tape the magnet back up, which is clearly not an appropriate response. When I asked to get a tech out the person said there were two appointments on Wednesday the 11th I said we would take the 12-4 timeslot which they did not schedule and now the soonest available is Nov 1st. We were given three choices. 1. retape the magnet 2. bypass her front door so she could use her system or 3. wait until Nov 1st. She has been a customer for 33 years I would think you would find an appointment sooner to address this issue. AS I stated she is 81 years old, and this is a huge liability if someone breaks into her house.

What are you going to do for her to ensure your equipment is working?

This is some of the worst service I have ever had and the fact that you are one of the biggest security companies (monopoly) is alarming. I can be reached at [protected].

Had the system for 15 months, was took we could cancel anytime with no contract fees. I retired from the Army sold our house to move back home. They said there would be a $649 contract cancellation fee. So they sent me a diy system and said it would wave the fee but it restated my contract for another 3 years. It is laying in a storage because we are buying a house and have no use for the diy system. Customer service has been a [censored] show with no help. I was forced to take the diy system or be charged $649. They lie to you. I would not recommend ADT to my worse enemy, they are just another that is about corporate greed. And will screw you over every chance they get. Every the military families.

These are the most unprepared, rude people I ever ran across and need to be fired all of them. On september 23 @ 11:02 pm, this asinine person carlos hung up the phone on me when I told this person I didn't have the verbal password but I provided him with the contract information and matthew childres, so he hung up the phone on me.

Previously, a woman with a caribbean accent did the something and hung up the phone on me.

It all started with an old bill, that they claimed the contract was sold to collections then, the next day I got a call they said I owed a bill and I told them I will pay the bill, but I needed to see the invoice.

Look the service is trash and when my contract is up I am out

I will be suing adt for all lost wages, time, car repair, stress, & neglect they have truly proven that customer satisfaction aint no where near first. This is gonna cost them a lot more then if they would have just simply made me whole for the accident that occurred. Instead of making me whole, they are transferring me all around the world and acting like i did something wrong :-( worst customer service i have ever received in all of my 60 years of living!

VERY upset customer. Every single month I am charged a $1 or $2 late fee. I am in auto pay. I have called numerous times to get this fixed. Each time they say they fixed the problem

Another issue, since when have I become my own tech to fix problems with ADT. I was on the phone for hours many times trying to fix the system It would have been easier for you to send a tech. But then to be Charged $100. I thought it was called customer service.

My front camera is broke because of a faulty hinge that you installed. I was led to 3 different departments and then waited for over 45 min on hold with still no resolution.

Your website is too much info and confusion to many who need a simple on /off switch for notifications.

Two weeks ago system starting beeping and replaced batteries but that didn,t work. Called ADT 3 times for help in overcoming the constant beeping. Information I received didn,t work and person talked too lost patience with me.

Later that night called again and tho person did her best in solving problem by disabling system. And suggested I upgrade as this was 16 years old and no manual. Called next day on Sunday and order Commander and install date was established between 12 and 4 and their was a no show. Rescheduled for today 8/28 for 12 to 4 again no show. Tried cancel order and the to cancel account

Left on hold and no one got back to me,therefore,for your lousy service I want to cancel my account306665254. Please help

I am calling ADT this morning to talk to a technician; each time I receive a callback, the automated recording will not recognize my entry of #1 to be connected to an agent, or when I answer other calls, the call is automatically disconnected. I have received the call repeatedly and never get an agent. This is so frustrating. This is the worst customer service for any product I have ever encountered. This back-and-forth calling has been 2 hours, with no results.

I purchased 7 CT Cameras and DVR system

The DVR stopped working after 10 months

When the tech arrived he stated that there has been a surge in power or lightning strike and that the DVR is not covered under my maintenance plan for a power surge.

After hours on the phone and multiple visits from the tech’s they are asking me to buy a new DVR for $1600.

I have had an independent company come out and evaluate the equipment.

They stated that the equipment has not been affected by a power surge and has a battery backup system and that the unit still turns on and the hard drive is spinning.

Contacted ADT corporate by phone today and was told that an independent inspection means nothing to them and that I basically have to do as they ask to get my system up and running.

I have a 5 year agreement with them and 4 years remaining.

Unbelievable that a company would treat a 30 year loyal customer like this.