ADT Security Services

I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me

Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt

I have called numerous times and I still have not received any resolution about my issues.

I have total of 8 accounts and I been a customer for a long time. Your customer service is ridiculous about helping with my issues.

All I been trying to do is get all my accounts in one Esuite login and everyone keeps saying that someone will be calling me or all the accounts will be linked to one Esuite, but it never happens and I never get a call back.

It has become a nightmare to pick up the phone and waste hours explaining the issue over and over to different reps.

I need someone to contact me asap and resolve my issues.

Phone_[protected] -John Shah

one of my account # is [protected]

For a few weeks I have been trying to get and issue resolved with no help. One of the people I talked to said I needed a battery. It arrived today I called to get help getting it in because I am elderly. Before I went back to the control panel I asked her if I needed a screwdriver with no answer from her. My control panel is now hanging without the new battery in. She informed me to just call an electrician I asked her to transfer to someone who knew what they were talking about. She transferred me back into a quve to wait again. I need a manager.

I signed a three-year contract with adt in 2021, which clearly states that video surveillance and other services, the monthly fee is 59.99 dollars, but in fact they do not provide the above services; I made many phone calls to communicate, at first they said they could refund, and later they said they did not overcharge the fee, and after many unsuccessful communications, I had to choose to complain.

October 12, a burglar smashed the glass in the front door of our business at 3am. He enters and walked around in our store looking for stuff to steal. The alarm NEVER went off. Not from the broken glass or the motion. The tech who came out that day said “it just happens sometimes “.

Instead of letting me out of my contract, they tried to sell me more equipment . Absolute joke of a company. Total crooks, I wouldn’t Reccomend them to my worst enemy . I can only cancel by paying the contract balance .

I have had ADT services for over 11 yrs and they have increased the rate and reduced the access to customer service. This last attempt was the straw for me. I called to cancel and was offered the ability to speak to many representatives except for the one that could cancel my subscription. This, they advise me will take over 45 minutes of waiting on hold and if I don't do it this way, and I do not pay for my next upcoming monthly bill, they will turn me into collection. I am still on hold and will stay here til I die if needed. I WILL cancel this horrible security system. I have already replaced them with another. Susan Glabe [protected]

Hello I spoke to Ricardo at [protected] he kept sniffing coughing interrupting me wouldn't listen then I kept asking the same question he wasn't answering he decided to stop listening stop answering and remain silent and then ignored me when I asked him to speak up. Disgraceful representative of yours and will cause me to go elsewhere to find an alarm monitoring. Please take action on this derelict. Sadly Mr Js

I am calling from my cell phone [protected] and after going through a litany of recordings I had to wait about 20 minutes for someone in Technical support to answer the phone.

Apparently 'all calls will be recorded for quality assurance' doesn't apply because no one is actually listening to the calls to make improvements. Your company customer service has gotten worse over the years.

I just had an upgrade in my home system and the APP on the iPhone is difficult to use.

I am seriously thinking of going to another company at this point.

You lie when you sale the system saying you are going to secure the home but when you leave there are windows I can simply pry open to get in.

Not sure how you call that security

Now I am in bed with you guys for 3 miserable years

Name: Najwa Schiek

Ahmed Abbas

Address: 25139 Birchtree CT, Corona, CA 92883

Contact No: [protected]

email address: raymond.[protected]@yahoo.com

Referred my friend

Maysoon Ben-ghaly

Aaddress: 21312 Bishop, Mission Viejo, CA 92

That was 6 months ago and you ignored my calls and requesting the $200 gift card of refering a customer.

Please send it immeditley, and try to improve your customer service to keep your repetation in a good standing!