ADT Security Services’s earns a 1.6-star rating from 615 reviews, showing that the majority of home and business owners are dissatisfied with security solutions.
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Customer Service
I am calling from my cell phone [protected] and after going through a litany of recordings I had to wait about 20 minutes for someone in Technical support to answer the phone.
Apparently 'all calls will be recorded for quality assurance' doesn't apply because no one is actually listening to the calls to make improvements. Your company customer service has gotten worse over the years.
I just had an upgrade in my home system and the APP on the iPhone is difficult to use.
I am seriously thinking of going to another company at this point.
False presentation
You lie when you sale the system saying you are going to secure the home but when you leave there are windows I can simply pry open to get in.
Not sure how you call that security
Now I am in bed with you guys for 3 miserable years
Desired outcome: Answer your phone, fix my system so it works and let me log into the silly APP
Poor customer service
My name is Rick Roemer. Acct #[protected] I have a doorbell and video (driveway) camera. These are ADT equipment... not Google. I had a neighborhood blackout... and my T Mobile router/modem lost all info. I got new wifi login info... but could not get my cameras connected. I called customer service... and after being on hold for 40 minutes, was ultimately...
Read full review of ADT Security ServicesADT Service & Equipment
Had ADT twice in our homes. First time it was it was great. Moved,and used them again. This time nothing but problems.Alarm going off in our home several times when the unit wasn't even armed. Called them, had the unit reset and within an hour, it went off again. Called the co. they say our unit never went off in their business..We want to cancel contract...
Read full review of ADT Security ServicesFire alarm
Around 0900 10/31 fire alarm goes off. No fire! 0912 I call ADT. Woman tells me to check batteries on the main smoke alarm. I do. I replace batteries (tested them later and they worked fine). Then she puts me on hold. The alarm has been ringing now for 20+ minutes. I tell her to contact the fire department, which she should have done immediately as soon a...
Read full review of ADT Security ServicesYou didn't send the $200 gift card of reffering customer
Name: Najwa Schiek
Ahmed Abbas
Address: 25139 Birchtree CT, Corona, CA 92883
Contact No: [protected]
email address: raymond.[protected]@yahoo.com
Referred my friend
Maysoon Ben-ghaly
Aaddress: 21312 Bishop, Mission Viejo, CA 92
That was 6 months ago and you ignored my calls and requesting the $200 gift card of refering a customer.
Please send it immeditley, and try to improve your customer service to keep your repetation in a good standing!
Desired outcome: Send the gift card of $200 IMMEDIATELY
System Issue
My 81 year old mother's front door security magnet has fallen off. We have had two people tell us to tape the magnet back up, which is clearly not an appropriate response. When I asked to get a tech out the person said there were two appointments on Wednesday the 11th I said we would take the 12-4 timeslot which they did not schedule and now the soonest available is Nov 1st. We were given three choices. 1. retape the magnet 2. bypass her front door so she could use her system or 3. wait until Nov 1st. She has been a customer for 33 years I would think you would find an appointment sooner to address this issue. AS I stated she is 81 years old, and this is a huge liability if someone breaks into her house.
What are you going to do for her to ensure your equipment is working?
This is some of the worst service I have ever had and the fact that you are one of the biggest security companies (monopoly) is alarming. I can be reached at [protected].
Desired outcome: Get a technician out ASAP to reattach her front door magnet and check the other equipment to ensure it is not faulty.
I am surprised they even talked about sending a tech out.
They don't seem to care if you are older or have a medical issue. They want you to do it yourself.
Climb on a ladder to reach ceiling device to remove and change batteries regardless of whether you really should be on a ladder in the first place.
When you ask for a visit by a tech they won't even quote a realistic price for the visit. They tell you wnat it costs to have one come BUT then they say depending on what it is it may cost more and more for every 15 minutes. So if a guy dawdles the cost goes way up. How can they tell you to do it yourself BUT at the same time not know what it would cost for a tech to do the same act?
ANY HONEST company could tell you the cost of such a task to along with their visit.
This is all intended for you not to have genuine service but pay their bills and leave you on your own to deal with problems regardless.
When you see their responses they say sorry BUT that is the end of it. Sorry does not resolve the issues nor does it prevent the same from recurring for others.
ADT service
Had the system for 15 months, was took we could cancel anytime with no contract fees. I retired from the Army sold our house to move back home. They said there would be a $649 contract cancellation fee. So they sent me a diy system and said it would wave the fee but it restated my contract for another 3 years. It is laying in a storage because we are buying a house and have no use for the diy system. Customer service has been a [censored] show with no help. I was forced to take the diy system or be charged $649. They lie to you. I would not recommend ADT to my worse enemy, they are just another that is about corporate greed. And will screw you over every chance they get. Every the military families.
Desired outcome: For all of it to be canceled and I don’t have to pay a contract cancellation fee. Like I was told in the beginning
Safestreets
On September 11, your field representative Colin Meryen, came to my home and offer a package to include ADT, Credits on my Centurylink/Direct TV service. I agreed and was informed that the $99.00 installation fee would be refunded. The installation fee and $53.99 were deducted from my account on September 14. I started calling on September 20 to no avail to...
Read full review of ADT Security ServicesCustomer service
These are the most unprepared, rude people I ever ran across and need to be fired all of them. On september 23 @ 11:02 pm, this asinine person carlos hung up the phone on me when I told this person I didn't have the verbal password but I provided him with the contract information and matthew childres, so he hung up the phone on me.
Previously, a woman with a caribbean accent did the something and hung up the phone on me.
It all started with an old bill, that they claimed the contract was sold to collections then, the next day I got a call they said I owed a bill and I told them I will pay the bill, but I needed to see the invoice.
Look the service is trash and when my contract is up I am out
Desired outcome: I will like to review the bill so I know where my money is being paid to.There was a deduction out of my account in June for $116.68, July $116.68, August $108.57 & September $55.34 and I need to know.
No show for service
I am writing this letter in true disgust over the service I never received. I have been a customer of Protection One/ ADT for several years. I phoned on 9/13/2023 to have a technician come out to repair some wiring on my home alarm panel. A technician was scheduled to come to my residence on 9/19/2023, between the hours of 8 A.M. and 12 P.M. I rearranged my...
Read full review of ADT Security Services$100 gift card reward scam
I recently transferred my ADT service in Aug 2023. I was promised a $100 gift card. I never received the card and when i called to inquire in Sept 2023 I was told by a rep that it was sent to my email on Aug 28th. There was NOTHING in my email which i explained. Then i was told by the same rep it wasn't sent and she would resend. I received nothing. I...
Read full review of ADT Security ServicesNo service provided since last year
I have been dealing with ADT since last year because my connections to your dispatchers rarely work. I have had over 10 service calls with technicians who would temporarily fix the problem and then hours later the system would go down. I have had over 6 calls from technicians running through their ways of fixing the problem and minutes later the system i...
Read full review of ADT Security ServicesCancellation fee
My wife and I have sold our house that has ADT installed. ADT installed the equipment in 2011. We sold the house and are moving into an Independent Living Location that has 24/7 security, so we will no longer need personal household security. We are in our third 5 year contract renewal and are being charged $425 for terminating the current contract...
Read full review of ADT Security ServicesSecurity camera's return letter for ceo jim devries
From: Marry Lee Powell-Cole [protected]@aol.com [protected] 323 N 69th St East Saint Louis, Illinois, 62203 To: Jim DeVries (CEO) and Board of Directors [protected] 1501 Yamato Rd Boca Raton, Florida, 33431 Dear Mr. DeVries, I hope this message finds you well. As CEO of the company, I am sure you are not regularly involved in these...
Read full review of ADT Security ServicesActive suspended even though payment was received.
Good Day, I am writing ADT to file a complaint about my Business Service at location 8000 West Blvd, Plantation FL 33388—account number [protected]. I have been a customer with ADT since 2019. I paid for service at this location; the last payment received on this account was 8/10/23, and the subsequent amount was supposed to be automatically deducted on...
Read full review of ADT Security ServicesOn 09/01/23 my adt was being installed. The tech broke my back car window out
I will be suing adt for all lost wages, time, car repair, stress, & neglect they have truly proven that customer satisfaction aint no where near first. This is gonna cost them a lot more then if they would have just simply made me whole for the accident that occurred. Instead of making me whole, they are transferring me all around the world and acting like i did something wrong :-( worst customer service i have ever received in all of my 60 years of living!
Desired outcome: VICTORY LAWSUIT & NOTHING LESS
billing
VERY upset customer. Every single month I am charged a $1 or $2 late fee. I am in auto pay. I have called numerous times to get this fixed. Each time they say they fixed the problem
Another issue, since when have I become my own tech to fix problems with ADT. I was on the phone for hours many times trying to fix the system It would have been easier for you to send a tech. But then to be Charged $100. I thought it was called customer service.
My front camera is broke because of a faulty hinge that you installed. I was led to 3 different departments and then waited for over 45 min on hold with still no resolution.
Your website is too much info and confusion to many who need a simple on /off switch for notifications.
Desired outcome: never see this again or charged again have a new doorbell sent .change your website
Cancel my ADT plan
Two weeks ago system starting beeping and replaced batteries but that didn,t work. Called ADT 3 times for help in overcoming the constant beeping. Information I received didn,t work and person talked too lost patience with me.
Later that night called again and tho person did her best in solving problem by disabling system. And suggested I upgrade as this was 16 years old and no manual. Called next day on Sunday and order Commander and install date was established between 12 and 4 and their was a no show. Rescheduled for today 8/28 for 12 to 4 again no show. Tried cancel order and the to cancel account
Left on hold and no one got back to me,therefore,for your lousy service I want to cancel my account306665254. Please help
My Camera system is offline
I am calling ADT this morning to talk to a technician; each time I receive a callback, the automated recording will not recognize my entry of #1 to be connected to an agent, or when I answer other calls, the call is automatically disconnected. I have received the call repeatedly and never get an agent. This is so frustrating. This is the worst customer service for any product I have ever encountered. This back-and-forth calling has been 2 hours, with no results.
Desired outcome: I would like to be connected directly to a technician and not an automatic call back to get help with my system.
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Overview of ADT Security Services complaint handling
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ADT Security Services Contacts
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ADT Security Services phone numbers+1 (800) 884-4226+1 (800) 884-4226Click up if you have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 5 5 users reported that they have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 8 8 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone numberResidential, Sales+1 (800) 521-1734+1 (800) 521-1734Click up if you have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 4 4 users reported that they have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 18 18 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone numberResidential, Customer Service+1 (888) 244-4505+1 (888) 244-4505Click up if you have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 2 2 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone numberBusiness, Sales+1 (800) 515-2216+1 (800) 515-2216Click up if you have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 2 2 users reported that they have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number100%Confidence scoreBusiness, Customer Service+1 (877) 801-7387+1 (877) 801-7387Click up if you have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone numberHealth & Senior Safety, Sales+1 (800) 658-7134+1 (800) 658-7134Click up if you have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone numberHealth & Senior Safety, Customer Service
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ADT Security Services emailsalwaysthere.c@adt.com100%Confidence score: 100%Supportinfo@adt.com100%Confidence score: 100%Support
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ADT Security Services address1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
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ADT Security Services social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
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