unreliable system
My phone line was cut by my phone company today and there was no response from ADT. I called them and they said it never triggered an alarm. I also pay additionally for ADT to call my cell in the event the phone line is cut. Our system was recently tested after false alarms in the middle of the night and the fire dept also being called. They broke into my home looking for a fire. Do yourself a favor and get a dog!!!
Read full complaint and 6 commentsadt - checks in the mail...
In September of 2006, I received an expired ADT refund check. By the time I received this check (which was sent to the wrong address by ADT) it was no longer valid, so I proceeded to contact ADT to discuss the re-issuance of this check. I was advised that I would need to send the check back to ADT, and upon receipt, would be issued a new check. I scanned...
Read full complaint and 6 commentshorrible customer service and faulty product!
This complaint concerns a commercial install performed for a non-profit organization. After almost six months, we still don't have a fully-functioning system and are out nearly $8,000. Our experience has included a ridiculously long list of faulty parts, missed service calls, false trips of the system, added riders to the contract during the installation...
Read full complaint and 50 commentsfraud & criminal conspiracy
ADT Insurance Co. Offered me $25,500 +/- on a Two story building that was Insured for $223,000. Personal Property $220,000. Loss of Use $74,500. ADT stalled and delay settling for over one year that I had to give it to a Law firm to try and receive a fair settlement in or out of Court. In this area most comparable buildings the replacement cost is double...
Read full complaint and 21 comments
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