employee discrimination!
This company is staffed with scoundrels. They are bottom line oriented only. They care nothing about clients, employee’s careers, workmanship, professionalism, customer service, integrity, or anything else that doesn't put a dollar in their pockets. I worked in this industry for over 25 years and 8 with ADT. They are ###, you don't want to do business with...
Read full complaint and 18 comments
unresponsive service
ADT Business Security
www.adt.com
My company has an ADT burglar and fire security system installed back in 2001. We have an ADT service ticket open, our number is 460 271 96.
This ticket was opened on Monday, August 13. Below is the timeline of my experiences with ADT in attempting to resolve this ticket:
8/13: Contact made to ADT central service number [protected].
Service technician visit scheduled for Monday, 8/13. Technician did not show up and no call was received by us indicating that this visit would not occur.
8/14: No visit from technician. Contacted ADT central service and was informed that technician would arrive afternoon of Tuesday 8/14.
Technician did not arrive and we did not receive a call regarding why not. Contacted ADT central service again in the late afternoon as was told technician would arrive on 8/15.
8/15: Technician arrived early afternoon. Technician diagnosed failed input relay board in our central door access control panel. Technician did not have this part in his truck stock, informed me that one would be ordered and I would be contacted when this part arrived so that a technician could be scheduled to complete this installation.
8/17: Was visited by our sales rep at my request. We requested a quote from him for an additional audible alarm for our shop floor. Explained the situation above to him, who stated he would follow up on this and contact me.
8/27: No response received from sales rep or ADT local. Contacted ADT central service to determine status of part ordered on 8/15. Was told by the service person that a service coordinator would contact me to let me know the status of our order. No follow up call received.
8/28: Contacted our local service manager. Left message for him asking for a call back. No response received.
8/30: Contacted ADT central service again requesting status. Service person attempted to contact local service coordinator and was unable to reach this individual.
The bottom line is this. One of our 2 main office door entrances has been non-functional for over 2 weeks. Despite repeated calls to various channels I have received absolutely no information from ADT that tells me when this will be resolved. This is not our first experience of this type with ADT. After a break in to our facility last year I had to wait 3 days for a service technician and received the same kind of failed "a person will be out today" promises I detailed above.
I doubt very much that this was the kind of support that was promised to our organization when my predecessor signed a maintenance agreement with ADT. I would like a response from ADT as soon as possible that includes a plan on resolving our current issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
unreliable system
My phone line was cut by my phone company today and there was no response from ADT. I called them and they said it never triggered an alarm. I also pay additionally for ADT to call my cell in the event the phone line is cut. Our system was recently tested after false alarms in the middle of the night and the fire dept also being called. They broke into my home looking for a fire. Do yourself a favor and get a dog!!!
Read full complaint and 6 commentsadt - checks in the mail...
In September of 2006, I received an expired ADT refund check. By the time I received this check (which was sent to the wrong address by ADT) it was no longer valid, so I proceeded to contact ADT to discuss the re-issuance of this check. I was advised that I would need to send the check back to ADT, and upon receipt, would be issued a new check. I scanned...
Read full complaint and 6 commentshorrible customer service and faulty product!
This complaint concerns a commercial install performed for a non-profit organization. After almost six months, we still don't have a fully-functioning system and are out nearly $8,000. Our experience has included a ridiculously long list of faulty parts, missed service calls, false trips of the system, added riders to the contract during the installation...
Read full complaint and 50 commentsfraud & criminal conspiracy
ADT Insurance Co. Offered me $25,500 +/- on a Two story building that was Insured for $223,000. Personal Property $220,000. Loss of Use $74,500. ADT stalled and delay settling for over one year that I had to give it to a Law firm to try and receive a fair settlement in or out of Court. In this area most comparable buildings the replacement cost is double...
Read full complaint and 21 comments
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My advice, switch companies. I work for a company that distributes alarm equipment for both Honeywell and GE and I recieve many complaints just like yours every day from the St. Paul/ Minneapolis area regarding ADT. Because of my position, if you would like, email me at julie_gedist@yahoo.com and I will give you a number to a very reliable company that has the most up to date equipment and also the best reponse rates. Their monthly monitoring fee is about the same as ADT but they have way better service. Email me anytime.