ADT Security Services

My 81 year old mother's front door security magnet has fallen off. We have had two people tell us to tape the magnet back up, which is clearly not an appropriate response. When I asked to get a tech out the person said there were two appointments on Wednesday the 11th I said we would take the 12-4 timeslot which they did not schedule and now the soonest available is Nov 1st. We were given three choices. 1. retape the magnet 2. bypass her front door so she could use her system or 3. wait until Nov 1st. She has been a customer for 33 years I would think you would find an appointment sooner to address this issue. AS I stated she is 81 years old, and this is a huge liability if someone breaks into her house.

What are you going to do for her to ensure your equipment is working?

This is some of the worst service I have ever had and the fact that you are one of the biggest security companies (monopoly) is alarming. I can be reached at [protected].

Had the system for 15 months, was took we could cancel anytime with no contract fees. I retired from the Army sold our house to move back home. They said there would be a $649 contract cancellation fee. So they sent me a diy system and said it would wave the fee but it restated my contract for another 3 years. It is laying in a storage because we are buying a house and have no use for the diy system. Customer service has been a [censored] show with no help. I was forced to take the diy system or be charged $649. They lie to you. I would not recommend ADT to my worse enemy, they are just another that is about corporate greed. And will screw you over every chance they get. Every the military families.

These are the most unprepared, rude people I ever ran across and need to be fired all of them. On september 23 @ 11:02 pm, this asinine person carlos hung up the phone on me when I told this person I didn't have the verbal password but I provided him with the contract information and matthew childres, so he hung up the phone on me.

Previously, a woman with a caribbean accent did the something and hung up the phone on me.

It all started with an old bill, that they claimed the contract was sold to collections then, the next day I got a call they said I owed a bill and I told them I will pay the bill, but I needed to see the invoice.

Look the service is trash and when my contract is up I am out

I will be suing adt for all lost wages, time, car repair, stress, & neglect they have truly proven that customer satisfaction aint no where near first. This is gonna cost them a lot more then if they would have just simply made me whole for the accident that occurred. Instead of making me whole, they are transferring me all around the world and acting like i did something wrong :-( worst customer service i have ever received in all of my 60 years of living!

VERY upset customer. Every single month I am charged a $1 or $2 late fee. I am in auto pay. I have called numerous times to get this fixed. Each time they say they fixed the problem

Another issue, since when have I become my own tech to fix problems with ADT. I was on the phone for hours many times trying to fix the system It would have been easier for you to send a tech. But then to be Charged $100. I thought it was called customer service.

My front camera is broke because of a faulty hinge that you installed. I was led to 3 different departments and then waited for over 45 min on hold with still no resolution.

Your website is too much info and confusion to many who need a simple on /off switch for notifications.

Two weeks ago system starting beeping and replaced batteries but that didn,t work. Called ADT 3 times for help in overcoming the constant beeping. Information I received didn,t work and person talked too lost patience with me.

Later that night called again and tho person did her best in solving problem by disabling system. And suggested I upgrade as this was 16 years old and no manual. Called next day on Sunday and order Commander and install date was established between 12 and 4 and their was a no show. Rescheduled for today 8/28 for 12 to 4 again no show. Tried cancel order and the to cancel account

Left on hold and no one got back to me,therefore,for your lousy service I want to cancel my account306665254. Please help

I am calling ADT this morning to talk to a technician; each time I receive a callback, the automated recording will not recognize my entry of #1 to be connected to an agent, or when I answer other calls, the call is automatically disconnected. I have received the call repeatedly and never get an agent. This is so frustrating. This is the worst customer service for any product I have ever encountered. This back-and-forth calling has been 2 hours, with no results.

I purchased 7 CT Cameras and DVR system

The DVR stopped working after 10 months

When the tech arrived he stated that there has been a surge in power or lightning strike and that the DVR is not covered under my maintenance plan for a power surge.

After hours on the phone and multiple visits from the tech’s they are asking me to buy a new DVR for $1600.

I have had an independent company come out and evaluate the equipment.

They stated that the equipment has not been affected by a power surge and has a battery backup system and that the unit still turns on and the hard drive is spinning.

Contacted ADT corporate by phone today and was told that an independent inspection means nothing to them and that I basically have to do as they ask to get my system up and running.

I have a 5 year agreement with them and 4 years remaining.

Unbelievable that a company would treat a 30 year loyal customer like this.

I acquired a new IPhone and called ADT for assistance in setting up their app for remote usage of the system. I was told that my system would not work on my IPhone and I’d have to upgrade my security system at the cost of hundreds of dollars. I said NO and asked to just disconnect me from ADT

I did get the system disconnected and went with another provider. I then got a charge of $318 for disconnecting to a system that they readily admit that I cannot use

What a crock, Additionally, they were quite rude to me when I told them to disconnect I was forced to pay because they threatened to turn me over to a collection agency

08/04/2023

Susana L. Reyes

991 East 31st Street

Hialeah, FL [protected]

Protection 1/ ADT

P.O. Box 219044

Kansas City, MO [protected]

Subject: Cancellation of Security Monitoring Service Account # [protected]

My previous security service term it ended on 06/29/2023 requested by be to be cancel due to your poor customer service, even though I still paid for the period of 07/01/2023-07/31/2023 since I was not able to ever to get in touch with your customer service, reason been customer service did not pick up the phone and when they did, they claimed that they cannot hear me at all, I called many times (at least 10 times) to informed you once again that my service is cancelled since June 29, 2023 I should not be receiving any more invoices, now since my service have begun disconnected on June 29, 2023. I have noted a big discrepancy, I should not receive a bill for month of August, 2023 without services begin provided & service begin cancelled(which I cancelled the service on( 2 ) previous phone calls) I should be getting a credit/ check back to me for a month I paid, and service does not begin providing either (July 2023). I formally ask for you to reimburse me for the month of July 2023 & remove this new invoice for the month of August 2023., And it states that I will not be receiving any penalties.

Your prompt attention to this request would be greatly appreciated.

I would also like to request a written confirmation of the cancellation of my service. Thank you in advance.

Sincerely,

Susana L. Reyes

991 East 31st Street

Hialeah, FL [protected]

Cell phone: [protected]

Security Monitoring Service Account # [protected]