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Customer Service

9600 Sunbeam Center Dr.
Jacksonville, Florida
United States - 32257-1101

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Complaints & Reviews

Aug 29, 2020

Safetouch Security — Malfunctioning equipment

11 days ago I had Safetouch install a security system in my home. At time of installation my motion detector...

Jul 18, 2020

Safetouch Security — Billing problems

I have been a Safe Touch customer for many, many years. My monthly payment goes out automatically, from my...

Safe Touch Securitysecurity alarm system

Our Safe Touch Alarm System has gone off several times in the middle of the night, for no reason (once when the alarm was not even armed). After running around the house like a chicken with it head cut off looking for signs of a burglar or fire, nothing. Not even a call from the alarm monitor asking if everything was all right. Each time I immediately called Safe Touch about the alarm triggering, and why they didn't respond after it triggered, they said they had no record of the alarm triggering. They sent out a tech that offered no explanation. The company suggested I upgrade to their newer system (at my expense) because they couldn't explain the glitch with the existing system which is only 11 years old!

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    Jan 18, 2019

    Safetouch Security — installation

    We have been a customer since 2014 and we now would like to have a "clicker" for our system and on top of the...

    Nov 14, 2018

    Safetouch Security — unethical business

    My mother had a system put in on a Monday. There were multiple issues with the installation. She was scared...

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    Safe Touch Securityalarm

    My alarm has just gone off for the third time this month for no reason. Apparently there's a faulty connection. This is at least the third time this is happened since I've had your service over the last several years. When I called to get a service technician they tell me it's going to be a week. So I'm supposed to not be able to secure my home for an entire week before I can get service however if I want to buy new system you can send someone right out. Not acceptable having to wait a week for a service tech. I pay for my home to be protected fully every month. Also there's no other way to contact the company besides the same number I just called no way to email the owner or call a different department.

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      Safe Touch Security — customer service

      My name is David Ferguson, and I am complaining on my mother's behalf. My mother's name is Virginia Ferguson...

      Safe Touch SecurityEquipment does not work as promised

      They brag about their wireless service, and 2 way communication. However, the wireless system never worked. First they said it was because there was a cell tower near by which interrupted the signal. But it took them 6 months to figure that out, and they had to run wires all through the house. Then they said we had an 'outdated' box, and we had to pay to upgrade.
      They also say that you can set off your alarm to test it once a month. Then they said you are REQURED to set it off once a month.
      When I went to cancel the service after 5 years, they said we had 3 months free, to the contract didn't start until the 4th month.
      Out of the 5 years I had the service, I can only say they 'verified' an alarm, once.

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        Safetouch Security Systems — Deceptive Business Practices

        Awful, awful service. 1) A 60 ft oak tree fell on my house demolishing 3 rooms of my home. The Safetouch...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Safetouch Security — contract/cxl fees

        The salesman at SafeTouch told us we would have a 3 year contract. We completed our 3 years and when we tried...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Safe touch — Contract agreement

        Sale person reviewed with me option and wrote out different options all clearly showing a contract terms for...

        Safe Touch Security Company — Customer Service

        Had a smoke alarm due to kitchen smoke. After a few moments the monitoring svc called and I explained...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Safe Touch SecurityWill not refund money

        I have been with Safe Touch Security for over 3 years and when I have decided to cancel my service. I was notified that I needed to write a letter (which I did), then when they call back stated I was under some contract (which I had an email from a person in there office - that ended 7 mths prior). Then, when I confirmed that the automated draft was stopped (it was); however they would not refund for the service that was already paid for. (THEY COULDNT EVEN EXPLAIN WHY and made up some bogus RULE). And the service was horrible. Just because I no longer want there service I am being penalized. NOT FAIR!

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          SafeTouch Security Orlando — Contract length and rate increase

          We have had terrible service with Safetouch since we got the service. Then our house was not monitored for...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          safetouchFraud

          My husband and I discussed at length with the sales rep that came to our house about the ability to cancel after a year... if for any reason we didn't want the service. Well, after the installer stapled the wire down our wall and pulled it over to our phone - so unsightly, to say the least... and the fact that we don't use it often at all --- we wanted to cancel. Waited the year - called to cancel.. only to find out it was a 5 year contract.

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            • Re
              readthecontract Jun 03, 2016

              Was looking for a security company.. a guy named Aaron came to the house. He had been schooled on the sales talk, but didn't know what was in their contract. They like to promote the wonderful local monitoring and the fact that it is a hardened facility... but if you read carefully they can sell your monitoring contract or the maintenance of your system to anyone they want should that be their desire and no, that's not reason for you to break the contract. So it's a lot of money up front and a 3 year contract, with SafeTouch monitoring... or maybe not. When I told Aaron we were going with another company he was completely rude telling me I chose the worst system out there... bla bla bla.. or should I say boohoo.
              So, please folks... keep the contract over night, read it ... because one thing is for sure... SafeTouch is mostly concerned about themselves.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Safe Touch Security — All Around bad Service!

            A company Rep offered us a 3 year contract which we paid in full of $3200. for our home & business. The one...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Safe Touch Security - Jacksonville, FL — Horrible customer service

            Horrible customer service and rude employees. I used Safe Touch Security for 10 years ( September 99 to...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Safe Touch SecurityContract...Poor Customer Service

            A couple years ago I had a house phone and I activated the alarm that was already installed in my home through Safe Touch. I paid for the house phone and my mother paid the alarm bill. It was automatically drafted from her account. When the economy got bad a couple years back I received a big decrease in my inccome and I had to terminate my home phone service. As a result I tried to cancel my alarm service and Safe Touch refused to cancel service stating that I had signed a 30 yr contract. Which may be true but I wasnt told that at the time I signed it. I was deceived at the amount of years the contract was for. My mother had to cancel her bank account so that the money would not continue to come out every month for an inactive alarm system. Now I am getting calls from a collection agency saying that I owe over a thousand dollars for the alarm system that I have not used in years due to no house phone. I do not reccommend this company to anyone and I make sure that all my friends and family know this. I explained all this to the debt collector and he stated that all I needed to do was send in a letter to get my account cancelled. I've spoken with Safe Touch and my mother did also and never once did they tell us that we could send in a letter to cancel my account. Only after the fact did they inform us that we had this option.

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              • Et
                ethos Aug 14, 2012

                If a collector's mouth is moving he/she is lying, ok. Now don't stress over this. And Do not pay it! But you need to act to protect yourself. Go to debtorboards.com and post your question, those people over there have lots of experience dealing with and suing successfully these scammers. And always record your conversations with CA. They are good evidence in court. But you need to write them a cease and desist letter, CMRRR.

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              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Safetouch Security — Hidden Charges

              I entered into a 36 month contract with SafeTouch Security for my home I recently purchased. I was told I...

              Saint Marys

              safetouch — Moved

              Purchased wireless system for my RV and Shed. I paid cash for hardware and 3 years of monitering. Installed...

              Howey In The Hills