SafeTouch Security reviews & complaints
SafeTouch Security complaints 35
SafeTouch Security - Hidden contract info
Sales Reps leave out details! Please fully read the contract! First of all I wasn't aware there was a 3 year contract with an additional 2 years no one tells you about if you don't do a written cancellation in certain period of time after cancellation date. So I'm stuck paying 19 months for a service I no longer have but I'm definitely not willing to stay with this company after speaking to who they consider customer retention at corporate who had the worst attitude of anyone I've ever spoken with there. But this is definitely a lesson learned I don't care how long it takes from now on I'm gone put my glasses on and sit and read everything word for word or you won't be getting my signature. DON'T LET THESE SALES REPS RUSH YOU THROUGH THE PROCESS READ EVERYTHING SO YOU DON'T GET TAKEN BY COMPANIES LIKE THIS PERIOD!
SafeTouch Security - Security cameras
no one can explain to me why the live streaming and playback time out every 3 to 4 minutes on my pc the technician tried to tell me that in case you leave your phone on in your pocket it doesnt use all your data up the last time i looked i dont put my laptop in my pocket i got the system to monitor my mom not to have to refresh the live stream every few minutes on all four cameras of course it was brought to my attention that i could upgrade to a more expensive system. A live stream should stay on my screen as long as i have my lap top on. I changed from xfinity and that was a mistake not one time did my live stream ever time out now im in a 2 yr contract for a system that quite frankly sucks
Desired outcome: i want an explanation that has some merit
SafeTouch Security - Beeping in the main box.
I have had safe touch monitoring now for many, many years. Cancelled service. Unplugged the thing that makes the system work and now beeping continously. Called them and they said since I did not have service they could not help me. I am 79 years old and the battery that needs to be disconnected is in the attic. They are rude and disrespectful. They will not send anyone out to resolve this problem.
Desired outcome: Come disconnect box so beeping stops.
SafeTouch Security - security alarm system
Our Safe Touch Alarm System has gone off several times in the middle of the night, for no reason (once when the alarm was not even armed). After running around the house like a chicken with it head cut off looking for signs of a burglar or fire, nothing. Not even a call from the alarm monitor asking if everything was all right. Each time I immediately called Safe Touch about the alarm triggering, and why they didn't respond after it triggered, they said they had no record of the alarm triggering. They sent out a tech that offered no explanation. The company suggested I upgrade to their newer system (at my expense) because they couldn't explain the glitch with the existing system which is only 11 years old!
SafeTouch Security - alarm
My alarm has just gone off for the third time this month for no reason. Apparently there's a faulty connection. This is at least the third time this is happened since I've had your service over the last several years. When I called to get a service technician they tell me it's going to be a week. So I'm supposed to not be able to secure my home for an entire week before I can get service however if I want to buy new system you can send someone right out. Not acceptable having to wait a week for a service tech. I pay for my home to be protected fully every month. Also there's no other way to contact the company besides the same number I just called no way to email the owner or call a different department.
SafeTouch Security - Equipment does not work as promised
They brag about their wireless service, and 2 way communication. However, the wireless system never worked. First they said it was because there was a cell tower near by which interrupted the signal. But it took them 6 months to figure that out, and they had to run wires all through the house. Then they said we had an 'outdated' box, and we had to pay to upgrade.
They also say that you can set off your alarm to test it once a month. Then they said you are REQURED to set it off once a month.
When I went to cancel the service after 5 years, they said we had 3 months free, to the contract didn't start until the 4th month.
Out of the 5 years I had the service, I can only say they 'verified' an alarm, once.
SafeTouch Security - Will not refund money
I have been with Safe Touch Security for over 3 years and when I have decided to cancel my service. I was notified that I needed to write a letter (which I did), then when they call back stated I was under some contract (which I had an email from a person in there office - that ended 7 mths prior). Then, when I confirmed that the automated draft was stopped (it was); however they would not refund for the service that was already paid for. (THEY COULDNT EVEN EXPLAIN WHY and made up some bogus RULE). And the service was horrible. Just because I no longer want there service I am being penalized. NOT FAIR!
We have had terrible service with Safetouch since we got the service. Then our house was not monitored for over a month and they refused to credit us the monthly fee. We were told we were signing a 3...Read full review
SafeTouch Security - Fraud
My husband and I discussed at length with the sales rep that came to our house about the ability to cancel after a year... if for any reason we didn't want the service. Well, after the installer stapled the wire down our wall and pulled it over to our phone - so unsightly, to say the least... and the fact that we don't use it often at all --- we wanted to cancel. Waited the year - called to cancel.. only to find out it was a 5 year contract.
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