SafeTouch Security company logo
SafeTouch Security
reviews & complaints
SafeTouch Security
reviews & complaints

Learn how the rating is calculated

35 complaints
20 resolved 15 unresolved

Is this your company? Claim it and get a lot of features. Read more

ADVERTISIMENT

SafeTouch Security reviews & complaints

SafeTouch Security complaints 35

A
Nov 16, 2021

SafeTouch Security - Hidden contract info

Sales Reps leave out details! Please fully read the contract! First of all I wasn't aware there was a 3 year contract with an additional 2 years no one tells you about if you don't do a written cancellation in certain period of time after cancellation date. So I'm stuck paying 19 months for a service I no longer have but I'm definitely not willing to stay with this company after speaking to who they consider customer retention at corporate who had the worst attitude of anyone I've ever spoken with there. But this is definitely a lesson learned I don't care how long it takes from now on I'm gone put my glasses on and sit and read everything word for word or you won't be getting my signature. DON'T LET THESE SALES REPS RUSH YOU THROUGH THE PROCESS READ EVERYTHING SO YOU DON'T GET TAKEN BY COMPANIES LIKE THIS PERIOD!

C
Aug 11, 2021

SafeTouch Security - Security cameras

no one can explain to me why the live streaming and playback time out every 3 to 4 minutes on my pc the technician tried to tell me that in case you leave your phone on in your pocket it doesnt use all your data up the last time i looked i dont put my laptop in my pocket i got the system to monitor my mom not to have to refresh the live stream every few minutes on all four cameras of course it was brought to my attention that i could upgrade to a more expensive system. A live stream should stay on my screen as long as i have my lap top on. I changed from xfinity and that was a mistake not one time did my live stream ever time out now im in a 2 yr contract for a system that quite frankly sucks

Desired outcome: i want an explanation that has some merit

SafeTouch Security - Beeping in the main box.

I have had safe touch monitoring now for many, many years. Cancelled service. Unplugged the thing that makes the system work and now beeping continously. Called them and they said since I did not have service they could not help me. I am 79 years old and the battery that needs to be disconnected is in the attic. They are rude and disrespectful. They will not send anyone out to resolve this problem.

Desired outcome: Come disconnect box so beeping stops.

ADVERTISIMENT
D

SafeTouch Security - Malfunctioning equipment

11 days ago I had Safetouch install a security system in my home. At time of installation my motion detector sent a low battery sensor. The batteries were changed and I was told the system would take...

Read full review
K
Jul 18, 2020

SafeTouch Security - Billing problems

I have been a Safe Touch customer for many, many years. My monthly payment goes out automatically, from my bank each month. I was not aware in March my bank missed sending a payment into Safe Touch...

Read full review
O
Sep 29, 2019

SafeTouch Security - security alarm system

Our Safe Touch Alarm System has gone off several times in the middle of the night, for no reason (once when the alarm was not even armed). After running around the house like a chicken with it head cut off looking for signs of a burglar or fire, nothing. Not even a call from the alarm monitor asking if everything was all right. Each time I immediately called Safe Touch about the alarm triggering, and why they didn't respond after it triggered, they said they had no record of the alarm triggering. They sent out a tech that offered no explanation. The company suggested I upgrade to their newer system (at my expense) because they couldn't explain the glitch with the existing system which is only 11 years old!

N
Jan 18, 2019

SafeTouch Security - installation

We have been a customer since 2014 and we now would like to have a "clicker" for our system and on top of the clicker cost they want to charge us $124.00 for installation. The clicker cost $34.00 We...

Read full review
C
Nov 14, 2018

SafeTouch Security - unethical business

My mother had a system put in on a Monday. There were multiple issues with the installation. She was scared to even turn it on that night for fear of it accidentally alarming. The next day she called...

Read full review
C
Dec 21, 2017

SafeTouch Security - alarm

My alarm has just gone off for the third time this month for no reason. Apparently there's a faulty connection. This is at least the third time this is happened since I've had your service over the last several years. When I called to get a service technician they tell me it's going to be a week. So I'm supposed to not be able to secure my home for an entire week before I can get service however if I want to buy new system you can send someone right out. Not acceptable having to wait a week for a service tech. I pay for my home to be protected fully every month. Also there's no other way to contact the company besides the same number I just called no way to email the owner or call a different department.

SafeTouch Security - customer service

My name is David Ferguson, and I am complaining on my mother's behalf. My mother's name is Virginia Ferguson, and she has had the security system for a few years. Other than a few minor problems, the...

Read full review
H
Nov 22, 2016

SafeTouch Security - Equipment does not work as promised

They brag about their wireless service, and 2 way communication. However, the wireless system never worked. First they said it was because there was a cell tower near by which interrupted the signal. But it took them 6 months to figure that out, and they had to run wires all through the house. Then they said we had an 'outdated' box, and we had to pay to upgrade.
They also say that you can set off your alarm to test it once a month. Then they said you are REQURED to set it off once a month.
When I went to cancel the service after 5 years, they said we had 3 months free, to the contract didn't start until the 4th month.
Out of the 5 years I had the service, I can only say they 'verified' an alarm, once.

SafeTouch Security - Deceptive Business Practices

Awful, awful service. 1) A 60 ft oak tree fell on my house demolishing 3 rooms of my home. The Safetouch installed alarm never went off, not once. They were not aware of any issue until I alerted...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - contract/cxl fees

The salesman at SafeTouch told us we would have a 3 year contract. We completed our 3 years and when we tried to cancel our service, we were told we had a 5 year contract and there would be a $75 cxl...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - Contract agreement

Sale person reviewed with me option and wrote out different options all clearly showing a contract terms for 3 service agreements. I signed a contract and the installer came and installed the system...

Read full review

SafeTouch Security - Customer Service

Had a smoke alarm due to kitchen smoke. After a few moments the monitoring svc called and I explained everything was okay. Later I noted the green ready light on the wall box wasn't lit. I tried to...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - Will not refund money

I have been with Safe Touch Security for over 3 years and when I have decided to cancel my service. I was notified that I needed to write a letter (which I did), then when they call back stated I was under some contract (which I had an email from a person in there office - that ended 7 mths prior). Then, when I confirmed that the automated draft was stopped (it was); however they would not refund for the service that was already paid for. (THEY COULDNT EVEN EXPLAIN WHY and made up some bogus RULE). And the service was horrible. Just because I no longer want there service I am being penalized. NOT FAIR!

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - Contract length and rate increase

We have had terrible service with Safetouch since we got the service. Then our house was not monitored for over a month and they refused to credit us the monthly fee. We were told we were signing a 3...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - Fraud

My husband and I discussed at length with the sales rep that came to our house about the ability to cancel after a year... if for any reason we didn't want the service. Well, after the installer stapled the wire down our wall and pulled it over to our phone - so unsightly, to say the least... and the fact that we don't use it often at all --- we wanted to cancel. Waited the year - called to cancel.. only to find out it was a 5 year contract.

Was looking for a security company.. a guy named Aaron came to the house. He had been schooled on the sales talk, but didn't know what was in their contract. They like to promote the wonderful local monitoring and the fact that it is a hardened facility... but if you read carefully they can sell your monitoring contract or the maintenance of your system to anyone they want should that be their desire and no, that's not reason for you to break the contract. So it's a lot of money up front and a 3 year contract, with SafeTouch monitoring... or maybe not. When I told Aaron we were going with another company he was completely rude telling me I chose the worst system out there... bla bla bla.. or should I say boohoo.
So, please folks... keep the contract over night, read it ... because one thing is for sure... SafeTouch is mostly concerned about themselves.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - All Around bad Service!

A company Rep offered us a 3 year contract which we paid in full of $3200. for our home & business. The one at the home worked for only a short time, they refused to fix it. The one at the busine...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SafeTouch Security - Horrible customer service

Horrible customer service and rude employees. I used Safe Touch Security for 10 years ( September 99 to August 2009). I enclosed my patio and required additional coverage and they refused to send out...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1 2

SafeTouch Security Company contacts

Most discussed
SafeTouch Security complaints

Billing problems
1 (posts on this topic)
ADVERTISIMENT