ADT Security Services
reviews and complaints

My Business has used ADT for 3 years and only due to contract. I have had to call or have been called by ADT for false alarms and problems with the sensors etc... I called to cancel service prior to 3yr term and would be penalized so I did not cancel but was given the date the contract would be over which was at the end of August. I called and cancelled at end of September and sent in required paper work. I was told I would not notice until 2nd billing cycle so I called when I seen the auto deduction out of my account. They then proceeded to tell me I owed $200 because I went past 30 of contract which was never mentioned now I have to pay $200 more and no security. Horrible customer service and I highly recommend looking into a different security system. I am a small business and I feel they really took advantage of me.

I have been a customer with ADT (I thought) since May 2007. Due to financial hardship, my account went delinquent sometime mid to late 2010. I paid the delinquent amount to get back on track in May 2011. I called today to cancel the service and could not believe the run around. My initial call was to adt, then was told I was with home protection although my account is debited monthly by adt. I was further told that because my account was "renewed" in May 2011, I have an early cancellation fee of over $800. I want to know what recourse I have if any to get out of this without paying this outrageous fee. This is the last time I will ever do business with ADT aka Protect your home.

The sales woman was pushy. Even though all I wanted was a quote on price, she insisted that she needed a credit card to place an installation date, to have someone come by. "If I didn't like the service, you can send the installer on his way and not pay a thing." she said.

However, when I canceled the installation date 1 day later, the rep told me, "any money that has been taken out of your account will be refunded."

They took the $99 installation fee out of my account at least 3 days before the installation date, that the sales woman insisted was not binding. They SAY it will take 10-14 business days to refund the money. Amazing that it took them less than 1 day to BILL the money, but takes them 14 to return it.

No matter what this is deceptive business. If they do not refund the money, its criminal.

ADT in Roanoke VA is the worst business ever! I needed ADT for a ew small business in Roanoke VA on Williamson Rd, and it took them 3 MONTHS to get a sales rep to me to sell me service. I had to call ADT several times and ask for someone to come out. Once a sales rep came out he lied to me on several occasions and promised me promos that didnt even exist. The sales guys name waas Michael Farrley or something like that.

He missed appointments with me and left me waiting all day, Adt (he) also said first 2 months free no strings attached! That was a lie. He promised me an install date that never happened. He lied to me about coming by and said I was not at the store, LIE!

They are a huge SCAM and their customer service basically tells me to F off! If someone from ADT sees this they need to reply wthh a phone number of someone thatcan help me or I will spread the truth and my bad experience all over the internet. I will be changing service to another provider soon.

I have an alarm system. Last month i paid 1 year subscription for arm response with adt with andre mey of sandton branch. I paid r4662. 32. I send several emails to andre to link me up. He never responded to one email. On friday 4 november i requested a full refull. I have send emails to adt. Until today adt and andre have not responded. I phoned the call centre. The lady tried connecting me with maruis (Supervisor of andre) but met with no success. How can i get my money back since andre is refusing to respond to my emails and the call centre cant direct my call to the right person.

My daughter had ADT in stall an alarm system in her hopme several years ago. She opted to add the fir protection into
the contract.

Today her house caught on fire. She did not receive a call from ADT per her service.

After the fire was extinguished the Fire Marshall said the fire started in ADT panel.

In June 2011, I prepaid my security service through September, 23, 2011 with ADT. I was out of my service contract with them. In July 2011, another security company approached me with an upgraded system. I sent the cancellation request. My service was cancelled 8/20/2011. I have a $50.99 refund due from ADT. Originally, I was told I would receive my refund check around 30 days after the effective cancellation date. Of course, it never arrived. I called on or about 10/13/2011 to request the status of the refund and was informed it had not been processed yet. They told me I would receive a check within 3 weeks.
Of course, I still have received nothing. I called 11/3/2011 and was originally told by a Darrell that on 10/13/11 the check was requested and mailed directly to my bank. I thought this was odd but I checked all my accounts to be sure. Of course, nothing. I called back and was told by a Kevin that the check was mailed to my home on 10/19/2011. I told him I did not receive and requested they place a stop payment on the check and reissue. I am now informed that I must WAIT SOME MORE. Until 11/19/11 in fact, before they will issue a stop payment and process another check. Of course they don't do wire transfers or anything that resembles customer service. NEVER DO BUSINESS WITH THIS COMPANY! IF YOU DO NEVER PAY THEM IN ADVANCE!

I have been a Brinks (Broadview Security)customer for several years. Now that ADT has purchased Broadview Security, they refused to honor my existing contract, when I bought a new home and wanted to relocate my services to the new address. My old address was in St. Pete, FL 33705. I was told I would be required to sign a new 3 year agreement and that my rate would no longer be honored. I submitted an email to the company about a month ago and is yet to receive a response. I also spoke with customer service and received no follow correspondence from their management. I also submitted a BBB complaint, and ADT refused to atleast honor my existing rate. This is a classic example of lack of respect for loyal customers.

We had an ADT security system, then moved to an area where they do not cover. We wanted to transfer the system, but they could not, yet they want $400++ in cancellation fees! We do not want to cancel. We knew when we signed up that we did not need the system more than 2 years (less than the 3 yr contract). The sales rep. assured us that this would not be a problem (the service would be transferred or the fee waived), i.e., she lied to us. Further, they informed us that they could not forward our bill and could not send it via email - what's up with that? Google "ADT lied", we are not alone. ADT protects your home while stealing from your wallet. Sorry, but I cannot recommend ADT Security.

I have been with brinks since 1997 & never once had an issue with them. As soon as adt took them over, I had nothing but problems: auto payment issues, slow alarm response to no response at all.in april, 2011 I canceled adt service... Twice I told them to cancel. They continued to bill me and then turned me over to collections... We are in october 2011 and they are still billing me! I never signed a contract with adt or broadview and they continue to pile charges on me and ruin my credit with their collection agency.

I am complaining for my 92 year old mother. She had the security system installed about 14 months ago. Recently she had to have some basement repairs. The contractor discovered that her pocket door had been drilled through to install the wiring and then jammed shut so that she couldn't open it. She had wondered why she couldn't use the door. The contractor called for her to complain and an appointment was scheduled for August 29th. No one came. I have also phoned the local installer, Matt, at [protected] to complain. However, he never returned my call. Also, she understood that she was to have a monthly check, but that has not occurred either. This company is certainly taking advantage of the elderly. I will gladly report these instances of shoddy work to AARP and the Better Business Bureau if she does not get satisfaction soon.
Susan Kadinger [protected] or above cell phone.

Adt over-charged, again. This is the 3rd time. This last time was in regard to an upgrade I requested for their pulse system so that I could view my security system from my smartphone. After 4 phone calls, they’ve refused to correct it. I was promised a callback by a billing supervisor that never did call. Further, the pulse system has not worked reliably. Poor billing and customer service. Adt service is horrible and dishonest.

Waiting for Up grade to my system and while waiting on front porch the tech drove pass the house and did not stop. Call ADT main office and they told me the tech did come to the house and no one was home... LIED was on front porch with clear site of driveway beside have ADT Security camaras on location driveway inclueded. Called office13 times to find out where driver is... was told that a superviser was calling me back( LIED) no call back. Now here is the kicker...(THEY ARE PAID TO WATCH YOUR HOME)

I have had my alarm with ADT Securewatch for one year. Up to two months ago when my alarm was activated I never got a call. The tech came out, fixed the problem but could not explain what the problem was. Since he did 'something' now I get call backs. Hmmm! Their billing practices are horrendous. One month I am billed then may not be billed for two months resulting in accounting problems for me. I have repeatedly called customer service. They tell me that they have to transfer me to billing, when they do all I get is voice mail, in which they never return my calls. If you must get a security system, for your sake do not go to ADT.

I recieved a phone call for my husband and stated that he was not home and would take a message. The lady says "Well is there another home owner I could speak to?" I say umm me, his wife..Then she says "Who?" I said HIS wife ..me. She said well Mrs. Smith we offer..Blah blah blah blah..She was sooo RUDE.. She sounded like she was forced to work, and had no cheeriness to her voice..Just like Charlie Browns teacher..BLAH. I think this company needs to train their staff better..At ANY job when it comes to phone calls you always have a PROFESSIONAL mind set. No matter how rude, angry, sad, wrong, etc. the customer is..YOU always stay professional and calm...HORRIBLE service..I had no interest in buying the home security service after that..

I shouldn't be saying this at all but I want to get it out to the public that ADT and Secure watch are two different companies. Secure watch is an authorized dealer or ADT but they are giving ADT a horrible name. My Husband is a installer for Secure watch and the stories he comes home with absolutely horrify me. If you get your system installed with secure watch you’re going to end up paying more money monthly because they are their own company. I just got off the phone with ADT because I received a flier in the mail saying that my bill could be 29.99 a month instead I am paying 47.99 a month. The reason why is because I went through a private contractor. So if you want to get ADT I would recommend going through the actually company of ADT and not secure watch. Also the scare tactic that the sales people use is horrid. They come door to door and tell people that there were recent break in within the neighborhood and I know this must be a company policy because they said the same thing to me in NC as they did to my mother in FL. Please if you are elderly watch out because the salesman will target you. There is a salesman that goes by the name of DOC in the Fayetteville, NC Area and he will tell you anything to try and make a buck. He is known for taking advantage of literally 98 year old women that don't know what they are even signing or getting into. So if you are older or you have older parents please talk to them about this because they could fall victim to this awful scam of secure watch. I hear all the stories when my husband comes home. The Fayetteville NC office has a manger that doesn't know what he is doing at all and he is racist. The only new people he will hire will be his cousins which of course all happen to be black. They give the black guys all the best jobs while the white guys are the ones that are sent to drive to South Carolina for a job. This is a horrible company and it is all about the money from the top management down to the sales person. My husband has a conscience and will refuse to do a job of someone he knows has been taken advantage of. This company is domed and it will be a matter of time before they get shut down. But then again it’s all about money in this world so who knows. I just don't know how some of these people sleep at night with doing what they are doing.

ADT door salespersons are way too agressive! The sales rep wanted to come into my house several times when I said clearly said no, that I wasn't comfortable and that I needed to tend to my infant daughter. He also spoke to me in a condescending tone and was rude when I tried to decline. This happened multiple times through out the convo but he kept persisting so much that I had to be rude and raise my voice. I felt bad for being rude but it was the only way I could end the conversation. I understand that his job is sales so being persistant is needed however at some point if the client is saying no (multiple times no less) then that really means no. This experience has really turned my off to ADT.

In February I called ADT/Protect Your Home Co to have an alarm installed. I was quoted a price to have the system fully installed in my house including door sensors for the front door, and two rear glass doors. Once I agreed to have the system installed and the tech came out to my house, I experienced ADT's first false advertisement. The system included in the price quoted to me does not include monitoring glass breakage of the rear doors. Instead it only monitors someone opening the door. I know how to lock my doors, I'm specifically concerned about someone breaking the glass and walking through the door without opening it. I was not in the mood to argue with the tech so I paid the extra amount.

Several months after the installation, I received a phone call saying that I had to pay a permit fee. I am certain the sales man I spoke to originally said that they would cover all permits. I told the person who repeatedly called me at work that I was told I did not have to pay this permit fee. After several calls, I asked to have the system removed and a full refund to which I was told that I would still have to pay out the 3 year contract. I asked to speak to a manger who immediately told me that the permit was already pulled and that I did NOT need to pay it. I asked him why I was harassed to pay this fee to which he simply apologized and assured me it would not happened again. Earlier this week (end of May) I got another call at work telling me I have to pay the permit fee. I told the person that I already spoke to a manager to which she said that the Manager said that now I had to pay the permit fee.

I wrote ADT directly but four days later I still have not heard back from them. I can only assume that they approve of Protect Your Home's unethical behavior and deceptive sales strategies. Yesterday I received a letter from ADT/Protect Your Home with a collection notices saying that I am overdue on my payment.