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ADT Security Services
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ADT Security Services Complaints 609

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9:56 pm EST
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ADT Security Services damaged wall while installation

ADT's technician came to install at my home and chose wrong place and made two big holes on the wall and damaged my wall . i have to contact with andyzhong (sales of adt [protected]) for long time and finally they chose a company to restore my wall but the results are bad and there were still two big patches on my wall. ADT asked me to pay the bill of restore of the wall and i paid around 400dollars . ANDY said ADT will pay the bill later but now 6 months passed nobady care the case and nobady pay the bill of 400 dollars and the sales man ANDY dispaired...

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ADT Security Services poor installation, no service, bait and switch

I met with (5) installers at various times, at their convenience and while each subsequent installer told me the last one did not know installation, and after over $2, 000 (it was supposed to be free installation) one damaged over head door, the ADT System still is not working, the door has not been repaired and they do not show up as scheduled, I am cancelling my contract. However, the ADT representative called and told me that she would make the decision about my contract and taking the system out after a final check by an ADT Manager. If they do not take the system out, I will, have already cancelled the automatic monthly fee. The system has not worked since I got it and cost more than $1500 more than was touted by the ADT Sales person. ADT is not reliable, wants to argue constantly, sends inept service personnel, forgets to show up when scheduled, and then has the audacity to tell me they will determine my cancellation. I really don't care what the heck they say, whether they call a collection bureau or what. Their system stinks as does their dishonest ADT ads.

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I am trying to gather together enough people to file a class action lawsuit against ADT. Visit this link for more details: http://www.adtclassactionlawsuits.com/ Here's my experience. ADT came to our house and showed us different alarm panel options. I chose the pulse system. Richard Castro was the salesman and showed me various pictures of panels and...

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ADT Security Services customer service/product defect

My Business has used ADT for 3 years and only due to contract. I have had to call or have been called by ADT for false alarms and problems with the sensors etc... I called to cancel service prior to 3yr term and would be penalized so I did not cancel but was given the date the contract would be over which was at the end of August. I called and cancelled at end of September and sent in required paper work. I was told I would not notice until 2nd billing cycle so I called when I seen the auto deduction out of my account. They then proceeded to tell me I owed $200 because I went past 30 of contract which was never mentioned now I have to pay $200 more and no security. Horrible customer service and I highly recommend looking into a different security system. I am a small business and I feel they really took advantage of me.

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6:03 pm EST
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ADT Security Services cancellation fees

I have been a customer with ADT (I thought) since May 2007. Due to financial hardship, my account went delinquent sometime mid to late 2010. I paid the delinquent amount to get back on track in May 2011. I called today to cancel the service and could not believe the run around. My initial call was to adt, then was told I was with home protection although my account is debited monthly by adt. I was further told that because my account was "renewed" in May 2011, I have an early cancellation fee of over $800. I want to know what recourse I have if any to get out of this without paying this outrageous fee. This is the last time I will ever do business with ADT aka Protect your home.

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8:57 pm EST
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ADT Security Services charged cc 3 days before install date.

The sales woman was pushy. Even though all I wanted was a quote on price, she insisted that she needed a credit card to place an installation date, to have someone come by. "If I didn't like the service, you can send the installer on his way and not pay a thing." she said.

However, when I canceled the installation date 1 day later, the rep told me, "any money that has been taken out of your account will be refunded."

They took the $99 installation fee out of my account at least 3 days before the installation date, that the sales woman insisted was not binding. They SAY it will take 10-14 business days to refund the money. Amazing that it took them less than 1 day to BILL the money, but takes them 14 to return it.

No matter what this is deceptive business. If they do not refund the money, its criminal.

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7:59 pm EST

ADT Security Services scam

ADT in Roanoke VA is the worst business ever! I needed ADT for a ew small business in Roanoke VA on Williamson Rd, and it took them 3 MONTHS to get a sales rep to me to sell me service. I had to call ADT several times and ask for someone to come out. Once a sales rep came out he lied to me on several occasions and promised me promos that didnt even exist. The sales guys name waas Michael Farrley or something like that.

He missed appointments with me and left me waiting all day, Adt (he) also said first 2 months free no strings attached! That was a lie. He promised me an install date that never happened. He lied to me about coming by and said I was not at the store, LIE!

They are a huge SCAM and their customer service basically tells me to F off! If someone from ADT sees this they need to reply wthh a phone number of someone thatcan help me or I will spread the truth and my bad experience all over the internet. I will be changing service to another provider soon.

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2:36 pm EST
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ADT Security Services bad service

I have an alarm system. Last month i paid 1 year subscription for arm response with adt with andre mey of sandton branch. I paid r4662. 32. I send several emails to andre to link me up. He never responded to one email. On friday 4 november i requested a full refull. I have send emails to adt. Until today adt and andre have not responded. I phoned the call centre. The lady tried connecting me with maruis (Supervisor of andre) but met with no success. How can i get my money back since andre is refusing to respond to my emails and the call centre cant direct my call to the right person.

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1:49 pm EDT

ADT Security Services bad service

My daughter had ADT in stall an alarm system in her hopme several years ago. She opted to add the fir protection into
the contract.

Today her house caught on fire. She did not receive a call from ADT per her service.

After the fire was extinguished the Fire Marshall said the fire started in ADT panel.

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Jeff
US
Mar 24, 2009 5:51 am EDT

I worked for ADT and found that they had discriminatory business practices. They discriminated in their pricing of systemsfor minority customers and also low income communities.

Their management practices suck - if you complain about anything they make up some crap and fire you.

I complained about how they were treating a disabled customer - I found that within hours - I was accused of a host of untrue stuff and within a week terminated.

Be very cautious of this company they have a ton of stuff on line and in their training describing how fair and nondiscriminatory they are - and then blam you find out its all lies after a month.

WATCH OUT for ADT Alarms and Tyco Corporation big liars.

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mart in
GB
Dec 17, 2011 12:20 pm EST

I had an adt alarm system fitted about 4 years ago, i have had nothing but very poor service from adt since the alarm was fitted. I entered into a contract and there dose not seem to be a way out of the contract until the time has expired. Example of bad service is that when a service visit is required they want me to fix the problem over the phone with them, when i have a faulty component they expect me to pay for the new parts, which i was led to believe it was covered in the service contract. When a service visit has been arranged the engineer says that he cannot adjust of fix the problem, then he says another engineer will need to call to fix the problem, and that it would be chargeable to me. So before you enter into a contract with adt make sure that you fully understand what you are signing up to and always check the small print and don't rush into anything.

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adtwins
Edmonton, CA
Apr 22, 2011 9:08 am EDT

That's why I've been working for the company for almost a year and am making over $20 an hour as a dispatcher. Can the lies and ###, you just sucked at your job.

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Another Quiet Storm
Bowie, US
May 16, 2009 8:36 am EDT

Amen! It's amazing these people are still operating the slave ship approach. In all my days, I have never seen a company so unprofessional, where they will fire you because you're being cheated on your paycheck or spoke up for the customer or just protecting your rights. Can anyone say, "Violations?" It is time that the world sees the low down dirty ###, non-caring, illigitimate practices, that their running. EMPLOYEES are treated inhumane!

Another Quiet Storm

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Quiet Storm
US
Apr 17, 2009 10:37 pm EDT

Agree and don't forget working you for FREE! Can someone say, violation?

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3:15 am EDT
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ADT Security Services refund stall

In June 2011, I prepaid my security service through September, 23, 2011 with ADT. I was out of my service contract with them. In July 2011, another security company approached me with an upgraded system. I sent the cancellation request. My service was cancelled 8/20/2011. I have a $50.99 refund due from ADT. Originally, I was told I would receive my refund check around 30 days after the effective cancellation date. Of course, it never arrived. I called on or about 10/13/2011 to request the status of the refund and was informed it had not been processed yet. They told me I would receive a check within 3 weeks.
Of course, I still have received nothing. I called 11/3/2011 and was originally told by a Darrell that on 10/13/11 the check was requested and mailed directly to my bank. I thought this was odd but I checked all my accounts to be sure. Of course, nothing. I called back and was told by a Kevin that the check was mailed to my home on 10/19/2011. I told him I did not receive and requested they place a stop payment on the check and reissue. I am now informed that I must WAIT SOME MORE. Until 11/19/11 in fact, before they will issue a stop payment and process another check. Of course they don't do wire transfers or anything that resembles customer service. NEVER DO BUSINESS WITH THIS COMPANY! IF YOU DO NEVER PAY THEM IN ADVANCE!

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10:41 pm EDT

ADT Security Services misleading customers

I have been a Brinks (Broadview Security)customer for several years. Now that ADT has purchased Broadview Security, they refused to honor my existing contract, when I bought a new home and wanted to relocate my services to the new address. My old address was in St. Pete, FL 33705. I was told I would be required to sign a new 3 year agreement and that my rate would no longer be honored. I submitted an email to the company about a month ago and is yet to receive a response. I also spoke with customer service and received no follow correspondence from their management. I also submitted a BBB complaint, and ADT refused to atleast honor my existing rate. This is a classic example of lack of respect for loyal customers.

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6:10 pm EDT

ADT Security Services liars

We had an ADT security system, then moved to an area where they do not cover. We wanted to transfer the system, but they could not, yet they want $400++ in cancellation fees! We do not want to cancel. We knew when we signed up that we did not need the system more than 2 years (less than the 3 yr contract). The sales rep. assured us that this would not be a problem (the service would be transferred or the fee waived), i.e., she lied to us. Further, they informed us that they could not forward our bill and could not send it via email - what's up with that? Google "ADT lied", we are not alone. ADT protects your home while stealing from your wallet. Sorry, but I cannot recommend ADT Security.

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8:53 am EDT
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ADT Security Services billing after cancelation & poor service

I have been with brinks since 1997 & never once had an issue with them. As soon as adt took them over, I had nothing but problems: auto payment issues, slow alarm response to no response at all.in april, 2011 I canceled adt service... Twice I told them to cancel. They continued to bill me and then turned me over to collections... We are in october 2011 and they are still billing me! I never signed a contract with adt or broadview and they continue to pile charges on me and ruin my credit with their collection agency.

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ADT Security Services shoddy workmanship

I am complaining for my 92 year old mother. She had the security system installed about 14 months ago. Recently she had to have some basement repairs. The contractor discovered that her pocket door had been drilled through to install the wiring and then jammed shut so that she couldn't open it. She had wondered why she couldn't use the door. The contractor called for her to complain and an appointment was scheduled for August 29th. No one came. I have also phoned the local installer, Matt, at [protected] to complain. However, he never returned my call. Also, she understood that she was to have a monthly check, but that has not occurred either. This company is certainly taking advantage of the elderly. I will gladly report these instances of shoddy work to AARP and the Better Business Bureau if she does not get satisfaction soon.
Susan Kadinger [protected] or above cell phone.

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8:01 pm EDT
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ADT Security Services incorrect billing

Adt over-charged, again. This is the 3rd time. This last time was in regard to an upgrade I requested for their pulse system so that I could view my security system from my smartphone. After 4 phone calls, they’ve refused to correct it. I was promised a callback by a billing supervisor that never did call. Further, the pulse system has not worked reliably. Poor billing and customer service. Adt service is horrible and dishonest.

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When they told me it was a 3 yr payment obligation I said sorry, can't do that, then they promised me two $50. gift cards, Already earlier they promised me a $100. gift card to sign up & I asked if the two $50.00 cards were besides the $100. one & they affirmed that they were. I have called & finally got someone who said they would get them out but that ha...

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ADT Security Services liers

Waiting for Up grade to my system and while waiting on front porch the tech drove pass the house and did not stop. Call ADT main office and they told me the tech did come to the house and no one was home... LIED was on front porch with clear site of driveway beside have ADT Security camaras on location driveway inclueded. Called office13 times to find out where driver is... was told that a superviser was calling me back( LIED) no call back. Now here is the kicker...(THEY ARE PAID TO WATCH YOUR HOME)

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8:13 pm EDT

ADT Security Services unreliable

I have had my alarm with ADT Securewatch for one year. Up to two months ago when my alarm was activated I never got a call. The tech came out, fixed the problem but could not explain what the problem was. Since he did 'something' now I get call backs. Hmmm! Their billing practices are horrendous. One month I am billed then may not be billed for two months resulting in accounting problems for me. I have repeatedly called customer service. They tell me that they have to transfer me to billing, when they do all I get is voice mail, in which they never return my calls. If you must get a security system, for your sake do not go to ADT.

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6:47 pm EDT
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ADT Security Services rude

I recieved a phone call for my husband and stated that he was not home and would take a message. The lady says "Well is there another home owner I could speak to?" I say umm me, his wife..Then she says "Who?" I said HIS wife ..me. She said well Mrs. Smith we offer..Blah blah blah blah..She was sooo RUDE.. She sounded like she was forced to work, and had no cheeriness to her voice..Just like Charlie Browns teacher..BLAH. I think this company needs to train their staff better..At ANY job when it comes to phone calls you always have a PROFESSIONAL mind set. No matter how rude, angry, sad, wrong, etc. the customer is..YOU always stay professional and calm...HORRIBLE service..I had no interest in buying the home security service after that..

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9:49 am EDT

ADT Security Services dishonest company

I shouldn't be saying this at all but I want to get it out to the public that ADT and Secure watch are two different companies. Secure watch is an authorized dealer or ADT but they are giving ADT a horrible name. My Husband is a installer for Secure watch and the stories he comes home with absolutely horrify me. If you get your system installed with secure watch you’re going to end up paying more money monthly because they are their own company. I just got off the phone with ADT because I received a flier in the mail saying that my bill could be 29.99 a month instead I am paying 47.99 a month. The reason why is because I went through a private contractor. So if you want to get ADT I would recommend going through the actually company of ADT and not secure watch. Also the scare tactic that the sales people use is horrid. They come door to door and tell people that there were recent break in within the neighborhood and I know this must be a company policy because they said the same thing to me in NC as they did to my mother in FL. Please if you are elderly watch out because the salesman will target you. There is a salesman that goes by the name of DOC in the Fayetteville, NC Area and he will tell you anything to try and make a buck. He is known for taking advantage of literally 98 year old women that don't know what they are even signing or getting into. So if you are older or you have older parents please talk to them about this because they could fall victim to this awful scam of secure watch. I hear all the stories when my husband comes home. The Fayetteville NC office has a manger that doesn't know what he is doing at all and he is racist. The only new people he will hire will be his cousins which of course all happen to be black. They give the black guys all the best jobs while the white guys are the ones that are sent to drive to South Carolina for a job. This is a horrible company and it is all about the money from the top management down to the sales person. My husband has a conscience and will refuse to do a job of someone he knows has been taken advantage of. This company is domed and it will be a matter of time before they get shut down. But then again it’s all about money in this world so who knows. I just don't know how some of these people sleep at night with doing what they are doing.

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Overview of ADT Security Services complaint handling

ADT Security Services reviews first appeared on Complaints Board on Dec 13, 2006. The latest review ADT security services was posted on Sep 30, 2024. The latest complaint Contract was resolved on Jan 05, 2023. ADT Security Services has an average consumer rating of 2 stars from 615 reviews. ADT Security Services has resolved 90 complaints.
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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
    +1 (800) 515-2216
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    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
    +1 (877) 801-7387
    Click up if you have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number
    Health & Senior Safety, Sales
    +1 (800) 658-7134
    +1 (800) 658-7134
    Click up if you have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number
    Health & Senior Safety, Customer Service
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  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
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ADT Security Services is ranked 2 among 79 companies in the Home Safety and Security category

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