Wendy’s
reviews and complaints

Today I ordered a bourbon bacon double burger and receive a single burger. I paid almost $10 and did not get what I ordered. This is the 2nd time this has happened at this location and it's always at the drive-thru. The person taking the order repeated the order correctly and still gave me the wrong burger. I've been cheated twice now and I'm MAD!

Regina, [protected]@gmail.com

I went to the location at 4105 Wakeforest Rd, in Raleigh NC. I regularly visit this location but 2 of the last 3 visits have been less than desirable. The first misstep was March 1st 2023. I ordered the bacon, egg and Swiss croissant combo with extra bacon and an orange juice. I get back to work and there's not extra bacon and no seasoned wedges, I got fries instead. I visit the same location today March 3rd 2023 and ordered the same combo. I get to work and it's not extra bacon or bacon at all, it's sausage. I don't know what the problem is but I would appreciate receiving what I ordered, especially since the combos are numbered on the menu board. Now that I think about it whoever this person was working never gave me a receipt so I can't really be more specific. I do understand the labor market and have worked in fast food myself so I empathize but still disappointed in this transaction of not receiving my correct order. Due to my job I was not able to go back to the store to rectify this myself, hence my online complaint.

my wife and I stopped at the rosland store and ordered 2 number 1S one with fries one with chilli. the burgers had only a small piece of lettuce a small tomato slice and i pickle slice and mayo. the chilli was dry {no liquid at all } and the fry's were cold after driving only 3.5 miles home.

we were extreemly hungry or i would have driven back to have it replaced.this was at 7:30 pm 3/2/23

I worked as the assistant area maintenance manager in this area in th 1990's I can honestly say this is the lowest quality I have seen at any wendys store,

I have been going to Wendy since b/4 the Pandemic. My Senior coffee has always been now 6 yrs later IN SACO, Maine, it is not! Not without purchase! Next week afternoon it is free again, ?

No to service. When I asked for a senior coffee, they argue with me about buying a product I don't want. Then I drive off I cannot deal stupid people. I go back several times and get the same mixed messages. Free not fee?

Notwithstanding that they Saco Wendy's is slower than Molasses in January.

I have gotten in line with only one car in front of me and waited over 5 minutes,

If there are 2 cars in line than give it up could take 20 minutes.

I now do to DD due to the NO LINE

Steve

Went to Wendy’s at 8mile and grand river in Livonia horrible service it’s not the first time they gave me no receipt and the only thing I ordered was 2 potatoes the first 1 had no chives and look like it had been sitting for days the 2nd one the bacon was not even broke up or the potatoe was not cooked. I tried calling manager but NOTHING I feel I deserve a full refund. I’m not happy

Why does Wendys at 4259 Outer Loop 40219 close so early and hasn't had Frostys in over 3 weeks now? Were always told the frosty machine is down. This seems unreal to be going on a month now.

Thanks for any explanation.

Linda Dishon

[protected]@yahoo.com

I dont have receipts because I have been through drive thru 4 times counting yesterday in past 8 days to order frosty and told they are out. Up until recently drive thru was only thing open. Don't think I will be going back to that wendys any time soon, even tho it was most convenient to my home.

Tue 20th kids and i went thru grab 43 bigiie bags. They dont give u reciepts. Got home my bag missing burger& nugs. Called within 10 min lady was nice took name said they would replace whole bag. Went thru sat24 guy was completly diff, said there was no record of or my name but this is the same guys who talked to my kids, but this time rude as hell said he will not honor what the lady told me even tho this jerk is same one who took my order. Its not that hars to look in a bag and make sure things are in it. Will never put money in this wendys agin.

To whom it may concern,

Just before 4:30 pm on February 25th 2023 I ordered 2 Baconators and 1 jr. cheeseburger. I was waiting until the alarm went off and they told me to pull up. I waited for at least 15 plus minutes for this small order. I wouldn't have a problem if they were busy but that was hardly the case. I went in to see what the hold up was and there was just a few people in the lobby. This is hardly fast food. This Wendy's is located in Avon Park Florida 33825. I hope somebody at least looks at the drive thru times and checks to see how many people were actually served.

Thank you

On Friday Feb 24 ipulled up to order fromthe drive thru in Casa Grande AZ. On the screen there was a picture of 2 items, (baconators i believe), with a big heading, 2 for $6.00. Itold the individual thats what i wanted. She said, "we don"t have those." I said,Im looking right at it on your board, would you like to come see it? She then said, "good bye". I drove up to the pick up window and after waiting for bit someone struggled to open the window. I asked to see the manager... She said, " I am the manager, Idon"t have to talk to you", and proceeded to slam the window shut. I then went into the store and asked for a phone number or contact, they would not give me any information. .

I finally left the store.I realize it was busy and they were having trouble filling orders, etc. but I have never been treated like this at this store. I will have to think twice before visiting this store agsin.

I ordered today the Biggie Bag Jr Bacon Cheeseburger which I usually do

When I got the order, what I got was just a stupid burger no mayonnaise ketchup mustard, no bacon. Just plain stupid burger. This makes twice because yesterday morning I order I sausage egg and cheese meal. What I got when I got to work. I stupid some type of chicken thing nothing on it either coffee was cold and so was the so called fries. No ketchup or anything else

You know I’m beginning to wonder.

I used to love coming to Wendy’s.

But now, I don’t know.

The service was pretty good but now it’s

crap I don’t know what’s happened

I currently work at Wendy's in Lebanon ind
And have been there about 3 years now
And my point is this
I Cant get any more training than I have had
I run fry station and on most nights
Im the back room guy
I have had some grill training (very little)
And after a while thats goes away
I was even tould I was to hight strung to be
Trained for anything but frys and back room
nd im always sent home early when labor is
High

Hello

I love the counter workers at Wendy's in Apache Junction, Arizona. They are so polite, kind and cheerful. I've met the manager there and that is a different story. I have been asking at breakfast time for the oatmeal bars for several weeks. Informed the manager needs to order them but this is not being done as I am always told no oatmeal bars. Please check this out and solve the problem with the manager. Thank you.

ordered 2 chicken and no bacon on either stopped on way home and told mamager what happened and i could not believe my ears she said i can give you some bacon at the window and i said what did you say i was so mad i pulled out and ever went to any wendys again i call the 1800 and ie is always a busy signal so i would lke a higher person to discuss this [protected]