Wendy’s
reviews and complaints

I bought a sausage n egg croissant and I was eating it and I bit into it a third time and a piece of eggshell stuck up into my gum.

It took a few minutes to pull it out my gum . It started bleeding and I'm very upset. I called you a store and the lady told me that she could either replace my sandwich give me my money back because she don't have corporate number right off.

My name is Miss Takela Brown,phone number [protected].

Reference to receipt dated 19/31/2022. Wendys 7392. 11:03 am, two chicken sandwhichs, french fries.

When arrived home, fries were burnt(blackened) in color and tasted horrible as if they were recooked etc.

This ruined the entire meal and caused us to feel upset?

you advertised that you had the best fries...I beg to differ...In fact, burger king has delicious un-burnt fries that compliments their meat/chicken selections.

This was a total waste of monies spent plus gas used to travel to and from bk location.

Awaiting your reply, "asap"

thanking you in advance

I went to wendys on broadway in fort wayne Indiana to use my boo book. My son tried to go in to get them but the lobby was closed. The coupons expire tomorrow we thought because the only date on it was how long they were being sold. We have used them to get 4 and even 9 at a time. My son went inside to get 9 a week ago. There was 3 people in the car. I asked to get 12. He said no. You can only use one per order that you will have to drive around over and over again.. ok I was thinking could we just do 3, one per person because I didnt see on them saying it was one per order being confused because this wasnt an issue before but then he proceeded to say they expire in December. The boo books came from there. I said it says tomorrow, and I will drive up there to show you. He was laughing the whole time. He openned the window and refused to look at my coupon. All I did was ask him to look at the expiration date! He just laughed the entire time saying I wont take that or look at it, it says dec. This was so immature. I even said you are laughing this entire time, and you wont even look, since he refused to take them, they fell on the concrete in front of the drive-thru window. He immediately yelled, you littered and to pick it up. I said, I have no use for this and was driving away. He kept yelling, I am taking your plate number and calling the cops, and you will get a litter fine. Finally, I yelled back, I handed them to you and you refused to grab them and they fell, so go ahead. Still shouting at me about a ticket, i said you are now harrassing me etc. Finally, I was able to turn to leave. I dont think I was on wendys property when I yelled back, I was trying to turn to leave! He shouted at me the entire time even when I said to look, dropped them, and left! I wasnt agrueing back. This is so immature and not professional. You refused your own coupon which I was cool with getting one or one per person and thats it not even using all. Why would I pick up coupons I cant use to a guy that wouldn't even take them! Very unprofessional to donate to a charity to make wendys image look great when in reality, you did not even honor your actual own charity to raise money. I hope he did call the cops for harrassment when everyone in my car saw he wouldn't take them! I assume you have carmeras so watch the video! If they fell, how is it my fault? I should post this public! You didn't honor your own charity and harrassed me calling the cops lying saying I littered taking my license plate number which that isnt even my plate, its a rental because we were in a horrible crash! This is a joke to the workers laughing the entire time, its a shame how you treat someone to try to prove your right when you were not right, it expires oct 31 unless it said on it, dec 31. Which im not rereading this and correcting typos, i need to rest after my car crash and not deal with this over some ice cream, really grow up, theres much bigger things in life, that guy will end up going no where in life refusing to admit that he was wrong laughing like a child not fixing the problem to show me the correct date or how many you can use.

And if it said dec then why didn't he show me it on his coupon book he said he had. It says sold from sept to oct 31... so since theres no expiration date, i assumed it was oct 31 as the program/charity event took place. (Which i thought it didnt say how many could be used at a time but i could be wrong so I didnt say that at him) Call the cops so this can be reported in the news!

Your coupons need an expiration date and if it didnt say how much could be used at a time, it needs to say that too or you violated your own policy calling the cops on me harrassing me. Please call and let this be news. I will attach a pic that just says when the program ran... show me where it says something else because if its dec, how would I know when he's representing Wendys laughing and not helping me with showing me on the coupon. It is immature period. Then not taking them when i said, here take them, i have no use for them... then letting them fall then calling the cops on me screaming after me with me driving away from the problem like walking away from it, I couldnt even leave with him wanting to fight me. How does a coupon turn into calling the cops? He wanted to fight! Lol you guys mess up on my orders always there anyways and you know why im laughing, i seen workers outside and smelled dope waiting 10 mins in front of the store for my order so they could help other people then it was all wrong like always anyways and I dont fight and call cops on them smoking dope, really wendys lol. You might not want to fight when you are on drugs.

You finally get paper straws , but then change cups and frosty from Yellow was paper cups. to see thru Plastic! Are you serious? My kids and I noticed immediately, this is 2022 not 1972. You’ve easily quintupled the amount of toxic waste. Call it biodegradable or whichever but we’ve all agreed, a dumbbell move. Triavic group. Wendy’s. Dave is spinning in his grave. Your fired. Looks like Taco Bell is only firm with some semblance of the nature of our planet. You need to consider even the optics.

My sons school provided him with boo books for Junior Frosty’s. We took him to get only a junior frosty” from Wendy’s, the workers refused to take” the coupon they had a problem” that we did not order anything else! All we wanted was the junior frosty! Why provide coupon books if it’s a problem to use them? I’ve even sent an email to complain no response

My wife and I traveling from Florida back to Indiana. We have stopped at several Wendy's in our travels but none like the restaurant in Waldo, FL. It was terrible. I must say this is the first time I have every complained on a fast-food chain.

Complaint One: No Salad at all

Certain Burgers not available

No spoons for the chili I ordered

Major complaint: A customer approached the counter and said her chicken nuggets were really bad and she wanted a refund. A man who appeared to be the cook came from the back and began arguing with her. He got extremely loud and basically told her if she didn't like them, don't come back. Several customers coming in turned around and left. The restaurant patrons were shocked and became extremely quiet.

My wife and I left as they were still arguing.

I have never witnessed a totally non-professional fast food restaurant. Loud talk and laughing by the staff were very distracting.

Roger Collins

I file a complaint just seconds ago Ticket number #3479, Grilled Chicken sandwich. Store phone #[protected]. My complaint was against a lady named Beverly. Order was a grilled chicken sandwich. Price was $6.39. My money was returned to me. I'm re-sending this information because the first actual complaint that I filled out I forgot to add my email and phone number. My email address is [protected]@comcast.net. My phone number is [protected]. My name is Sam Tims. Please call any time.

I went to the twinsburg ohio wendys on aurora road the worst experience they had no cars in the drive thru took them 8 mins to come to the speaker to take the order, then ordered basic things that should be prepared told me to pull up theyll bring it out took another 15 to 18 mins to do that they had at least 5 people in there ridiculous. Lobby isnt open either doors locked always cant walk in cant ever talk to a manager, also unprofessional young kids running it inside also playing around inside. Should be closed always screw up orders cold food or everything is out.

Yes I worked at Wendy's briefly in Jackson Ohio 45640 I was beat up by my roommates and ended up moving so I didn't work there but for a day but I didn't get my NetSpend paycheck either it should have came in a credit card I never got the card so I would like that card to be sent to me at 27269 state route 327 Londonderry Ohio 45647 my name is William A Thompson Jr my social is [protected] my birthday is 3 9 1969 again I like to have my pay sent to me on the NetSpend card thank you

My wife and grandchildren have traveled across this nation and never found such a disgusting Wendy's as here in my own county as Palm Coast Florida on Palm Coast Parkway. We walked out as we found the outside, lobby, and counter area in such and filthy mess that we thought if this is the way the outer area is, then the kitchen, etc. behind the scenes is far worse. We will never visit another Wendy's if that's how corporate does not keep tabs on their franchises and allow this disgusting mess and health hazards worse than covid.

#disgusting # health hazards # filthy

Store #3018 My wife and I stopped at this store for a quick breakfast sandwich. We ordered a SauEggSws crsnt sm seasoned potatoes with sm coke. Backon Egg Cheese Biscuit with sm seasoned potatoes and sm coke. I had the bacon egg cheese which was cold to the bone threw it away. The wife had the sausage and it also was completely flavorless.

Then the crew member mopping the floor just stuck the mop in the bucket and without ringing wet the floor, water was running under the table and standing in a puddle under the table.

That is the last time I will go to a Wendys and would never tell anyone else to eat at that store. Before you ask we did go to the counter and the members could not be found...

Store location 2801 N. Tarrant Pkwy

Fort Worth, Tx. 76171

Time 10:02am Date 10-24-2022

I have never had such a poor experience with Wendy’s. I used coupon code 39 the Baconator. When I open my bag, I had a Jr patty and broken pieces of bacon on the sandwich. I told the rep that the sandwich comes with a double deluxe patty not a Jr and she said I must ask for a double patty which made no sense seeing I always order the same sandwich. The sandwich maker remade the sandwich and saw that the bacon was burnt and was only in pieces and she served it anyway... wow. You never serve someone something that you would not eat yourself. I have never felt more insulted as what a baconator is and then to service a poor product. The location is 2231Scenic Highway Snellville GA. I took a pick of the sandwich if you need it.

My name is Jeff Warren

phone [protected]

[protected]@yahoo.com

You have featured the disgraced Reggie Bush in a series of your commercials. The most recent ones are especially egregious in referring to him having had something important taken from him. The ad is insulting to all college football fans who want the game to be played fairly by eligible players. Mr. Bush had the Heisman Trophy taken from him because he cheated and violated NCAA RULES. His cheating also had the national championship taken from his team.

Went to Wendys on 56th st and Sheridan st in Hollywood florida on Oct 17, 2022, ordered chees burgers and fries wanted a vanilla frosty, but was told they dont have vanilla, isnt that the orginal flavor? This has been the swcond time I was told this at this location, got the order the cheese was cold not melted, burgers were thrown together like no one cared which is obvilous, was told its all in one bag because they dont even have enough bags to make it thru the night, wS there previous and orderd chili BUT they had no containers to serve it, this location is a far cry from your standards which I hope, no supervision or leadership at all hope you solve this problem with this location very dissapointed

On Saturday October 15th at 9:30pm I was trying to pick up a door dash order and the lobby was closed and they were ignoring the drive through. There was staff in the store walking around and ignoring the line of cars trying to place orders and pick up orders. No signs were placed on the doors or the drive through speaker or window explaining for the inconvenience. Very unprofessional!

I ordered a southwest avocado salad and received a salad with chicken and Parmesan cheese. Did not realize until I got home I did try to call nobody answered I also tried calling the next day and nobody answered. I returned a week or so later and showed my receipt in the picture of my salad and asked could I get a replacement or even a discount towards another one. The managers name is Caleb and he said there’s nothing he could do about it because of the time frame. After I explain to him that nobody ever answers the phone.. he was not helpful at all and very rude I won’t be returning to that location. Every single time I go to that location there is an issue and everybody is unprofessional.

Wendy’s Sherwood Ar hey 107! 33 minute wait in drive thru to find out the store did not have what I ordered. Changed my order after arriving at home the order was totally wrong. I go to Wendy’s 2/3 times per week. Order is wrong 1/2 times each time. No straw napkins ketchup ( after asking for it) no napkins. I was co- manager at Wendy’s for 3 years. I have completed 4 applications and never received a single phone call! We provided prompt service with correct orders. Since I worked that it seems the quality has gone down hill! There does not appear to be customer service as a priority to serve the customers as it was at one time. Was my favorite restaurant, however I no longer support Wendy’s. My last order I ordered a double with no cheese and no lettuce! To my surprise when I arrived at home I got a hamburger bun with two Pattie’s on it …no ketchup, mayo, mustard, tomato, onion or pickles. Yes a bunch with two Pattie’s. Charged $ 7.12. I really enjoyed eating at Wendy’s but I think I made my last order at Wendy’s! I know I am only one customer and what I spend certainly will not hurt Wendy’s but I will be the customer that does not come back!

i have been a regular customer at wendys in roanoke, va since they opened but several nights ago i had the worst experience that i have ever had. I got a single combo and the only thing worth eating was the drink. I called the restaurant and they said that was the best they could do. The bun was so hard it was as if it had been out all day and the fries were cold, they were not even warm they were COLD. and i live less than 2 miles from the restaurant.

Thanks for listening

James Willie

5808 Oakland Blvd

Roanoke, Va 24019

[protected]